Hotel Helios

I had a 5 days stays in this hotel, and overall I am satisfied and I will come again.

Some things we appreciated:
- the front desk staff - very kind, very helpful, 5 stars for this experience
- cleanliness - excellent, all the hotel is shining
- all the hotel looks new (furniture, carpets, etc.)
- the hotel has its own area on the beach, very comfortable for guests to enjoy the sea (no extra costs)
- the position is good, in an area full of good restaurants and shops and there is not too much noise around
- the beach is super clean, well organized (showers, change rooms), low noise (no music) , limited options for drinks and food. The level of the sea is growing slowly, very good for kids.

Some things can be improved:
- serving time for meals, too big. For breakfast, the buffet was transformed in one staff show, serving customers. So sometimes waiting time is big, if you need something after you have to wait again - an unpleasant experience. Of course, this measure was adopted as Covid protection, but seams also to be a way of making savings.
- the quality of the dinner was mediocre, lot of quantity but less quality. and again, that problem with serving. For dinner, we spent more than 1 hour, which is too much, buffet is served by a staff, very attentive on quantity and less to customer experience
- the attitude of the meals serving staff was unpolite, unkindly and unfriendly

Some things i wish I knew before taking a decision for booking or planning, but cannot be changed:
- the rooms are small, does not looks like 16 sqm. Maybe if we include bathroom and balcony.... but there is not too much space for big luggage
- the hotel is not in the first line for the beach, so "partial sea view" is a small space between two other buildings
- the parking is rather a storage for cars, once parked is very difficult to use the car. Anytime you need assistance for the parking staff, moving other cars to make a space. So if you plan to make daily trips by car, forget it.

We stayed here for 2 nights in June and our stay here was fantastic apart from a bad AC unit.

The hotel is situated perfectly, with included parking. The staff here spoke very good German and was incredibly helpful and friendly. The room was small, but had everything we needed. The bathroom was spacious. Breakfast was very good. Our balcony had a view of the beach.

The only downside was the AC unit. It was pointed at the bed, blowing cold air over us as we slept, which was very uncomfortable. It was also set up in a way that it would shut off at the set temperature, but instantly turn on again as soon as the room got a little warmer. This led to it turning on and off at a rythm of about 60 seconds during the night. A very annoying situation. We had to turn it off to sleep, but then the room got very warm throughout the night.

Apart from the bad AC experience, this hotel was wonderful to stay at.

Staff 10/10, perfect pool, property : 10, close to the beach, you have to decide during the morning what you will eat for dinner (choice between 2 good restaurant's menus) (restaurants very close to the hotel

We had a fabulous 7 night stay here. The best part of the holiday was the great location of the hotel, only 50m from the beach with free sun loungers as part of hotel stay and only 50m from the main strip with all the bars and restaurants. Rooms were really clean and the hotel pool was lovely and warm. The breakfast selection was amazing however the eggs were always cold which was a shame. Also, we couldn't seem to get a drinks menu so didn't know the prices of drinks we were charging to our room. However, this may have been covid related. On the whole we had a wonderful holiday and the staff were always very friendly and helpful.

All excellent, friendly staff, close to the beach and shopping streets, beautiful pool and service available via WhatsApp. The owner of the hotel runs his own range of Prosecco wines, I recommend everyone to taste. Great for lounging by the pool even after a busy day at the beach.