Herods Vitalis Spa Hotel Eilat a Premium collection by Fattal Hotels

Announce me one day before my vacation that there won’t be pool cause it is in maintenance and it will be in another Herods hotel
They agreed for a full refund but now there is no reply and I can’t cancel my order and stuck with a 5 stars hotel with no pool

Dear Guest,

I am sorry you didn't enjoy your stay. I can assure you we have taken the points you mentioned in consideration to ensure we maintain the high standards we strive to provide.

I hope we will have a chance to demonstrate the change during your next stay.

Kind regards,
Sandra Nahoum

Great vacation , great food and good service and especially by the public relations managers Rinat Benita that Wes taking care that we will gate what is needed. We took room that include the free drinks and lunch and it was very nice to get it between the track fast and dinner

Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon.
Best Regards,
Sandra Nahoum
Guest Relations Manager

professional, attentive service, the whole team takes great care. All the meals are varied, delicious with the smile of the whole team. The rooms are very spacious, the cleaning is impeccable. I highly recommend me professional, attentive service, the whole team takes great care. All the meals are varied, delicious with the smile of the whole team. The rooms are very spacious, the cleaning is impeccable. I highly recommend this hotel.And the location is perfect

Shalom, We are happy that you enjoyed your stay with us and hope to welcome you back again soon.
Best Regards,
Sandra Nahoum
Guest Relations Manager

In short

hotel is fine... just fine...

But those looking for a real review, there are highs and lows.

Highs:

The staff is friendly and they are everywhere, cleaning the pool, the buffet area and the rooms (our housekeeper on the 11th floor, I think his name was Mohamed, was amazing!!)

The pool is big and towels are plentiful even when it is busy.

Drink and food prices by the pool are reasonable for a resort. High but reasonable.

There is a small convenience store just to the side of the hotel where you can buy cold drinks to take to the room.

The AC works well, except when you are asleep and the motion detector clicks the AC off and you wake up sweating and need to wave your arms around for the AC to kick back on.

Towels were fresh and clean.

Lows:

The food is just not good. It is pretty and plentiful but has no taste. (there were 2 items in 4 days that we loved. The spicy fish on Friday and the Bahn rolls with Asado on Saturday). Besides that everything needed salt and flavor. The "chef" who cut the salad was super nice and made everything fresh.

The hotel is old, old, old... Hot in the elevators, much of the old areas that used to be cool are closed down, even when it was packed. The floors are clean but look old. Rooms are again, old but clean. The buffet area, again, old and clean. You just can't keep the old and clean for 25 years, hotels need renovation.

Check-in takes forever. Most people come in on Thursday or Sunday. Put another few people on the check-in for the busy hours... come on people...service!!

Lifeguards - there are 3 that I saw but only 1 actually did anything. One of the guards was 100% sleeping while on duty. And one guard for 2 pools is never enough.

All of it could be so much better if the food was good. We would even overlook the old rooms and public areas. But eating there breakfast and dinner for 3 days, we just felt that we had to leave on the forth night for dinner. Couldn't take the blah anymore. If you are looking for a great restaurant try La Cucina, just down the boardwalk.

Oh - one more thing. We had 90+ people in our group and the hotel wouldn't set us all up in one area for Shabbat dinner on Friday. So much of the benefit of being together is doing Shabbat together. What's the big deal? You have a company paying so much to bring their people and you can't find us a corner to reserve for one evening? That's just bad business. For that reason, more than anything else, we will not return to Herods. if a company doesn't want our business we will take it elsewhere.

Dear Guest,

I wish to thank you for the feedback.

Thank you for your kind words regarding your general impression from the hotel.

Your comments have been taken under advisement and the necessary adjustments will be implemented.

We hope to see you soon as our returning guest.

Best Regards,

Sandra Nahoum

Guest Relations Manager

My wife and I spent some time in Eilat and we chose Herods Palace hotel. It was one of the best choices we ever made! Everything was perfect about it, the hotel is magnificent, has amazing rooms, great pools, top restaurants, shops, cafes, gym and a splendid beach right in front of it, at the Red Sea. The cherry on the cake was the staff: absolutely hats off! Super professional, knowledgeable, helpful, definitely walking the extra mile to accommodate everyone, great concierge service and friendly! It was without any questions one of the best resorts we have ever been to! If I say they deserve an A+ it wouldn't do them justice! Maybe A++ at least... Thank you, Herods Palace, for making our stay better than our wildest dreams! If you do go to Eilat, we totally recommend this hotel, you will have an incredible experience, almost surreal!

Dear Guest,

I wish to thank you for the feedback.

Thank you for your kind words regarding your general impression from the hotel.

We hope to see you soon as our returning guest.

Best Regards,

Sandra Nahoum

Guest Relations Manager