Hotel
Ramada Suites by Wyndham Kuala Lumpur City Centre
Kuala Lumpur | Wilayah Persekutuan | Malaysia
Mapa
1 King Bed, Executive Studio, Non-Smoking(FIT Wholesale Rate - 2)
Estudio Executive para no fumadores con 1 cama de matrimonio grande
Studio Family Quadruple(FIT Tour Operator - Wholesale 1)
Estudio Familiar Quadruple
Two-Bedroom, Premier Suite, Non-Smoking(FIT Wholesale Rate - 2)
Suite Premier de 2 dormitorios para no fumadores
Executive Studio Twin, Non-Smoking(FIT Wholesale Rate - 2)
Estudio ejecutivo con 2 camas individuales, para no fumadores
Premier Twin(OTA - Net Rate)
Premier Twin
1 King Bed, Executive Studio, Non-Smoking(FIT Tour Operator - Wholesale 1)
1 King Bed, Executive Studio, Non-Smoking
Executive Studio Twin, Non-Smoking(FIT Tour Operator - Wholesale 1)
Executive Studio Twin, Non-Smoking
Two-Bedroom, Premier Suite, Non-Smoking(FIT Tour Operator - Wholesale 1)
Two-Bedroom, Premier Suite, Non-Smoking
Premier King(FIT Tour Operator - Wholesale 1)
Primer rey
Premier King(FIT Wholesale Rate - 2)
Premier King
Premier Twin(FIT - Wholesale 3 - Promo Rate)
Two-Bedroom, Executive Suite, Non-Smoking(OTA - Net Rate)
Suite ejecutiva de 2 dormitorios para no fumadores
Two-Bedroom, Premier Suite, Non-Smoking(FIT - Wholesale 3 - Promo Rate)
Suite Premier con 2 camere da letto, non fumatori
Premier Suite mit 2 Schlafzimmern, Nichtraucher
Suite Premier à deux chambres, non-fumeurs
Люкс «Премьер» с 2 спальнями, для некурящих
两卧室尊贵套房，禁烟
Premier Suite mit 2 Schlafzimmern, Nichtraucher
Suite Premier à deux chambres, non-fumeurs
Люкс «Премьер» с 2 спальнями, для некурящих
两卧室尊贵套房，禁烟
Premier King(FIT - Wholesale 3 - Promo Rate)
Studio Family Quadruple(FIT Wholesale Rate - 2)
Studio Family Quadruple
Two-Bedroom, Executive Suite, Non-Smoking(FIT - Wholesale 3 - Promo Rate)
Two-Bedroom, Executive Suite, Non-Smoking
Premier Twin(FIT Wholesale Rate - 2)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Two-Bedroom, Executive Suite, Non-Smoking(FIT Tour Operator - Wholesale 1)
Suite Executive con 2 camere da letto, non fumatori
Executive Suite mit 2 Schlafzimmern, Nichtraucher
Suite Exécutive à deux chambres, non-fumeurs
Представительский люкс с 2 спальнями, для некурящих
两卧室行政套房，禁烟
Executive Suite mit 2 Schlafzimmern, Nichtraucher
Suite Exécutive à deux chambres, non-fumeurs
Представительский люкс с 2 спальнями, для некурящих
两卧室行政套房，禁烟
Premier Twin(FIT Tour Operator - Wholesale 1)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Two-Bedroom, Premier Suite, Non-Smoking(OTA - Net Rate)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Studio Family Quadruple(FIT - Wholesale 3 - Promo Rate)
Studio Familiare Quadruplo
Studio für Familien mit 4 Betten
Studio Familial Quadruple
Четырехместная семейная студия
家庭四人一室公寓
Studio für Familien mit 4 Betten
Studio Familial Quadruple
Четырехместная семейная студия
家庭四人一室公寓
Premier King(OTA - Net Rate)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
1 King Bed, Executive Studio, Non-Smoking(FIT - Wholesale 3 - Promo Rate)
Executive Studio Twin, Non-Smoking(FIT - Wholesale 3 - Promo Rate)
Studio Family Quadruple(OTA - Net Rate)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(FIT Wholesale Rate - 2)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Executive Studio Twin, Non-Smoking(OTA - Net Rate)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
1 King Bed, Executive Studio, Non-Smoking(OTA - Net Rate)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Studio Family Quadruple(OTA - Sunny Getaway)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Studio Family Quadruple(OTA -Save 10%)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier Twin(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Studio Family Quadruple(OTA- Sunny Getaway)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(OTA- Sunny Getaway)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Premier Suite, Non-Smoking(OTA- Sunny Getaway)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier Twin(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
1 King Bed, Executive Studio, Non-Smoking(OTA - Sunny Getaway)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Executive Studio Twin, Non-Smoking(OTA - Sunny Getaway)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Premier Twin(OTA- Sunny Getaway)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Studio Family Quadruple(OTA- Save 15%)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Executive Studio Twin, Non-Smoking(OTA- Sunny Getaway)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Executive Studio Twin, Non-Smoking(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
1 King Bed, Executive Studio, Non-Smoking(OTA- Sunny Getaway)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
1 King Bed, Executive Studio, Non-Smoking(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Premier King(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Two-Bedroom, Premier Suite, Non-Smoking(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Premier Suite, Non-Smoking(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier King(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Two-Bedroom, Executive Suite, Non-Smoking(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(OTA- Save 15%)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier King(OTA- Sunny Getaway)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Studio Family Quadruple(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Studio Family Quadruple(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier Twin(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Two-Bedroom, Premier Suite, Non-Smoking(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier King(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
1 King Bed, Executive Studio, Non-Smoking(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Executive Studio Twin, Non-Smoking(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Premier Twin(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Premier Twin(OTA- Save 15%)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
1 King Bed, Executive Studio, Non-Smoking(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Executive Studio Twin, Non-Smoking(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Two-Bedroom, Premier Suite, Non-Smoking(OTA - Sunny Getaway)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
1 King Bed, Executive Studio, Non-Smoking(OTA -Save 10%)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Executive Studio Twin, Non-Smoking(OTA -Save 10%)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Premier King(OTA - Sunny Getaway)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Premier King(OTA -Save 10%)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Two-Bedroom, Premier Suite, Non-Smoking(OTA -Save 10%)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Executive Studio Twin, Non-Smoking(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
1 King Bed, Executive Studio, Non-Smoking(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Two-Bedroom, Premier Suite, Non-Smoking(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Studio Family Quadruple(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier King(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Premier Twin(OTA-Hotel Special, 5% Off, Flexible)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Two-Bedroom, Executive Suite, Non-Smoking(OTA-Hotel Special, 15% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Premier Suite, Non-Smoking(OTA- Save 15%)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier King(OTA- Save 15%)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Executive Studio Twin, Non-Smoking(OTA- Save 15%)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
1 King Bed, Executive Studio, Non-Smoking(OTA- Save 15%)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Studio Family Quadruple(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier Twin(OTA - Sunny Getaway)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Premier Twin(OTA -Save 10%)
Capacidad:
1 adulto, 1 niño
Número máximo de invitados:1
Studio Family Quadruple(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(OTA -Save 10%)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(OTA - Sunny Getaway)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Two-Bedroom, Executive Suite, Non-Smoking(OTA-Hotel Special, 10% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
1 King Bed, Executive Studio, Non-Smoking(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Executive Studio Twin, Non-Smoking(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
2 adultos, 2 niños
Número máximo de invitados:2
Two-Bedroom, Executive Suite, Non-Smoking(OTA-Hotel Special, 25% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Premier King(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
3 adultos, 3 niños
Número máximo de invitados:3
Two-Bedroom, Premier Suite, Non-Smoking(OTA-Hotel Special, 20% Off, Flexible)
Capacidad:
4 adultos, 4 niños
Número máximo de invitados:4
Saber...
Check-in desde 14:00
Check-out hasta 11:00
Ramada Suites by Wyndham Kuala Lumpur City Centre acepta solicitudes especiales. ¡Añádelos en el siguiente paso!
Preguntas frecuentes
- ¿Por qué elegir Metour.it como su agencia de viajes online de confianza?Metour.it se compromete a ofrecer a los viajeros experiencias auténticas e inolvidables. Como agencia de viajes online líder y de confianza, nos destacamos por nuestra dedicación a la calidad, la seguridad y la satisfacción del cliente. Cada destino, paquete y servicio ofrecido ha sido cuidadosamente seleccionado para garantizar una experiencia de viaje incomparable. Además, nuestro equipo de expertos está siempre disponible para ayudarle en cada etapa de su viaje, asegurándose de que cada detalle se cuide a la perfección.
- ¿Los precios son siempre los mismos aunque cambie la fecha?Los precios varían en base a diversos factores que pueden ser temporada, día de la semana, estado de ocupación del hotel, promociones, ferias particulares de la ciudad y más. El consejo, para ver los precios, es introducir las fechas de tu estancia y hacer tus propias comparaciones.
- ¿El desayuno está siempre incluido?No, depende de la tarifa y de si la estructura está organizada para ofrecerla o no. Comprueba bien antes de reservar qué está incluido y qué no y qué tipo de servicio se ofrece.
- ¿Puedo hacer pedidos especiales?Por supuesto, al reservar tendrás un campo donde podrás escribir directamente a la propiedad y realizar tus solicitudes. Estos serán evaluados por el Hotel quien le responderá directamente. MeTour no es responsable en este proceso de toma de decisiones.
- ¿Qué tipos de camas encontraré en la habitación que reservé?El tipo de cama suele venir especificado en la ficha de la habitación. Si tienes alguna petición o necesidad especial puedes indicarla en el momento de la reserva escribiéndola en el campo "solicitudes especiales" que será reenviado directamente a la propiedad. En este proceso MeTour no es responsable.
- ¿Qué es el Pago en Preautorización Estructural y de Pago?Al reservar, algunas instalaciones ofrecen la posibilidad de pagar directamente en la instalación. En estos casos simplemente se te pedirá que introduzcas tu tarjeta de crédito (o débito) para garantizar la reserva, pero sin ningún cargo. El importe se cargará de su tarjeta de crédito sólo en los casos previstos por las políticas y condiciones relativas a su reserva. En otros casos, cuando el Socio no adopta sistemas automáticos de disponibilidad y reserva, sino que confirma las reservas "manualmente", se le pedirá que inserte su tarjeta de crédito (o débito) para garantizar la reserva y luego se le cobrará directamente al mismo momento en que el Socio confirma la reserva (dentro de 24-48 horas). En ese momento recibirás un email con la confirmación de la reserva y el pago.
- ¿Cómo sé si mi tarjeta ha sido preautorizada?Consultando el saldo de tu tarjeta de crédito verás que tu saldo disponible se reducirá temporalmente en el importe de tu reserva. En otros casos y dependiendo de la política de tu circuito de tarjetas de crédito, también podrás encontrar una entrada en el resumen mensual de movimientos de la tarjeta: “operación pendiente”. El bloqueo de preautorización, dependiendo de la situación, se mantendrá según las políticas y términos y condiciones de lo reservado.
- ¿Cómo puedo cancelar o cambiar mi reserva?Fácil, entra en el área de clientes con tus credenciales y desde allí podrás modificar o cancelar tu reserva. Recuerda que cambiar fechas o cancelar con solicitud de reembolso depende de la tarifa que elegiste al reservar.
- ¿Puedo transferir mi reserva a otra persona?Para esta solicitud, contacte directamente con la propiedad que puede tener una política específica al respecto o puede necesitar más datos sobre la persona a la que desea transferir la reserva.
- ¿Cómo puedo obtener ayuda con mi reserva?Entra en el área de clientes con tus credenciales y desde allí podrás contactar con nosotros o escribiéndonos a través de nuestro formulario de contacto especificando tu número de reserva y el motivo de la solicitud de contacto. Le recomendamos que también deje un número de teléfono donde poder localizarle en caso de necesidad.
- ¿Hay impuestos, cargos locales o extras a pagar directamente en el sitio?Si no se indica claramente en las tarifas de reserva o en la política de la propiedad, es posible que se soliciten pagos directamente a la propiedad por impuestos turísticos, cargos locales o extras no incluidos en la tarifa. El consejo es leer todo atentamente antes de reservar o escribirnos a través de nuestro formulario de contacto.
- ¿Se permiten mascotas pequeñas?Le invitamos a leer la política de la propiedad o contactarnos a través de nuestro formulario de contacto para más información.
- ¿Qué son las reseñas de TripAdvisor?
Las reseñas de TripAdvisor en MeTour.it son calificaciones y comentarios importados directamente de TripAdvisor para cada actividad de hotel, B&B, resort, camping, alojamiento, restaurante y museo que encuentre en nuestro sitio. Incluyen una calificación general de hasta 5 puntos, el número total de reseñas y calificaciones detalladas para categorías específicas como habitaciones, ubicación, limpieza, calidad del sueño, servicio y relación calidad-precio. También mostramos las últimas 5 opiniones dejadas por los viajeros en TripAdvisor. Estos datos se actualizan automáticamente y se proporcionan para ayudar a nuestros usuarios a tomar decisiones informadas. MeTour.it no edita estas reseñas y no asume ninguna responsabilidad por su exactitud. - Reservas/Cancelaciones/Cambios de Fechas/Reembolsos Covid 19:Para las reservas realizadas le aconsejamos tener en cuenta el riesgo relacionado con el Coronavirus (COVID-19) y las medidas gubernamentales relacionadas. Si reserva una tarifa que no es "flexible", "no cancelable" o "no modificable", es posible que no tenga derecho a un reembolso en caso de cancelación ni a un reembolso. Cualquier solicitud de cancelación o cambio de fecha se manejará en función de la política de tarifas elegida al momento de la reserva y de las leyes de protección al consumidor. En tiempos de incertidumbre como estos, MeTour recomienda reservar con tarifas que permitan cancelación gratuita o cambios de fecha, de modo que si tienes que cambiar de plan o surgen restricciones, podrás cancelar gratis hasta la fecha límite marcada por la estructura.
- Covid-19: restricciones de viaje y consejosMeTour anima a sus Socios a seguir una cuidadosa política de prevención frente a la pandemia de Covid-19, promoviendo aquellas estructuras con estrictos protocolos de higienización y control y monitorea cualquier situación de contagio bloqueando las reservas hacia aquellas estructuras o lugares particularmente afectados. Sin embargo, dado que no podemos intervenir directamente en las estructuras, que son independientes de MeTour, se recomienda comprobar si existen restricciones de viaje antes de reservar y llegar a la estructura. De hecho, sólo podrán autorizarse viajes por motivos específicos y, en particular, no podrán permitirse viajes con fines turísticos. Le recomendamos que visite los sitios web gubernamentales de los distintos países del mundo de destino, el sitio web de la OMS (Organización Mundial de la Salud) y de los organismos gubernamentales locales, los sitios de información oficiales y, por último, pero no menos importante, el sitio web de las Instalaciones Reservadas. . MeTour no es responsable del contenido de los sitios antes mencionados, pero recomienda consultar las noticias más actualizadas posibles.
Travelers Choice
4.5
Excelente 
1.658 reseñas
#54 of 907 hotels in Kuala Lumpur
Ubicación
Calidad de sueñoHabitacionesServicioCalidad/PrezzoLimpieza
Revisión del 19 Mar 2024
Disappointing Experience at Ramada Suites Kualampur
Our recent stay at Ramada Suites was unfortunately far from satisfactory. Despite booking specifically at this hotel based on positive reviews and recommendations, our experience left much to be desired.
Upon arrival, we were greeted with a spacious and well-appointed room, which initially seemed promising. However, our encounter with the receptionist, a trainee , was marred by her rude demeanor and unprofessional behavior. It's concerning that a trainee would exhibit such conduct towards guests.we were surprised to learn that the hotel does not provide luggage assistance—a basic service that one would expect from an establishment of this caliber. While policies may vary, this is an area that requires immediate attention and reconsideration.
Our disappointment escalated when we encountered difficulties with housekeeping. Despite requesting not to have our room cleaned until we returned, we were informed upon our return that cleaning services were unavailable due to specific time constraints. This inflexibility in accommodating guests' needs is unacceptable.
The most distressing incident occurred when we discovered that some of our belongings, including a brand new hat and a three-year-old Ray-Ban sunglass, had gone missing from our room. Despite reporting the incident to the reception, we received no resolution or follow-up, leaving us feeling disregarded and disheartened.the complimentary breakfast offered by the hotel was severely lacking in variety and quality. The spread was minimal, and the service staff, predominantly Indian, displayed unprofessional behavior and a lack of proficiency in English communication. Their disheveled appearance and inadequate training further detracted from the dining experience.
As a family with a three-year-old child and an infant, we expected the hotel to provide some level of priority service or accommodation, considering the needs of young children. Unfortunately, no such considerations were evident during our stay.
it's essential to highlight the overall poor quality of staff training and grooming throughout the hotel. From the unprofessional demeanor of the trainee receptionist, to the inadequate behavior and , predominantly Indian, it was evident that proper training and standards were lacking. Furthermore, the uniforms worn by the staff did not meet basic food safety standards, contributing to a sense of discomfort and unease during meal times.
In conclusion, our stay at Ramada Suites fell short of our expectations. While the room itself was satisfactory, the level of service and professionalism demonstrated by the staff, particularly at the reception and during breakfast, left much to be desired. It is our hope that the hotel management will take heed of these concerns and make necessary improvements to ensure a more pleasant stay for future guests.
Upon arrival, we were greeted with a spacious and well-appointed room, which initially seemed promising. However, our encounter with the receptionist, a trainee , was marred by her rude demeanor and unprofessional behavior. It's concerning that a trainee would exhibit such conduct towards guests.we were surprised to learn that the hotel does not provide luggage assistance—a basic service that one would expect from an establishment of this caliber. While policies may vary, this is an area that requires immediate attention and reconsideration.
Our disappointment escalated when we encountered difficulties with housekeeping. Despite requesting not to have our room cleaned until we returned, we were informed upon our return that cleaning services were unavailable due to specific time constraints. This inflexibility in accommodating guests' needs is unacceptable.
The most distressing incident occurred when we discovered that some of our belongings, including a brand new hat and a three-year-old Ray-Ban sunglass, had gone missing from our room. Despite reporting the incident to the reception, we received no resolution or follow-up, leaving us feeling disregarded and disheartened.the complimentary breakfast offered by the hotel was severely lacking in variety and quality. The spread was minimal, and the service staff, predominantly Indian, displayed unprofessional behavior and a lack of proficiency in English communication. Their disheveled appearance and inadequate training further detracted from the dining experience.
As a family with a three-year-old child and an infant, we expected the hotel to provide some level of priority service or accommodation, considering the needs of young children. Unfortunately, no such considerations were evident during our stay.
it's essential to highlight the overall poor quality of staff training and grooming throughout the hotel. From the unprofessional demeanor of the trainee receptionist, to the inadequate behavior and , predominantly Indian, it was evident that proper training and standards were lacking. Furthermore, the uniforms worn by the staff did not meet basic food safety standards, contributing to a sense of discomfort and unease during meal times.
In conclusion, our stay at Ramada Suites fell short of our expectations. While the room itself was satisfactory, the level of service and professionalism demonstrated by the staff, particularly at the reception and during breakfast, left much to be desired. It is our hope that the hotel management will take heed of these concerns and make necessary improvements to ensure a more pleasant stay for future guests.
Dear Sijojoy,
Thank you for taking the time to share your feedback regarding your recent stay with us. We certainly regret to hearing that your stay felt short of your expectations.
We have looked into your comments on the missing items and our account of details certainly differs from your review stated. Should you wish to discuss this further, I am contactable at gurpal.gurchan@ramadaklcc.com.
Kind regards,
Gurpal Singh
Hotel Manager
Thank you for taking the time to share your feedback regarding your recent stay with us. We certainly regret to hearing that your stay felt short of your expectations.
We have looked into your comments on the missing items and our account of details certainly differs from your review stated. Should you wish to discuss this further, I am contactable at gurpal.gurchan@ramadaklcc.com.
Kind regards,
Gurpal Singh
Hotel Manager
Revisión del 04 Mar 2024
Ramada- Bukit Bintang
A wonderful hotel for families and international holidayers, staff and door persons were very courteous and friendly. A wonderful hotel, rooms were very tidy and beds were comfortable, my only recommendation is to offer a shorter - softer pillows as those on offer were firm and almost 3 to 4 inches high.
Dear X7071RKriccardob,
Thank you for taking the time to share your experience and for choosing our hotel for your stay. We're delighted to hear that you found our hotel wonderful for families and international holidayers, and that our staff and door persons were courteous and friendly. It's always our goal to create a welcoming and comfortable environment for all our guests.
We're pleased to know that you appreciated the tidiness of our rooms and the comfort of our beds. Your feedback regarding the pillows is invaluable to us. We understand that comfort is personal and varies from guest to guest, which is why your suggestion for offering shorter and softer pillow options is something we will seriously consider. We strive to accommodate all our guests' needs and preferences, and this includes providing a variety of bedding options to ensure a restful night's sleep.
Thank you once again for your recommendation and for your positive remarks. We look forward to welcoming you back in the future and hope to exceed your expectations in every aspect of your stay, including providing you with the perfect pillow for a good night's rest. If there's anything else we can do to make your next visit even more comfortable, please don't hesitate to let us know.
Kind regards,
Gurpal Singh
Hotel Manager
Thank you for taking the time to share your experience and for choosing our hotel for your stay. We're delighted to hear that you found our hotel wonderful for families and international holidayers, and that our staff and door persons were courteous and friendly. It's always our goal to create a welcoming and comfortable environment for all our guests.
We're pleased to know that you appreciated the tidiness of our rooms and the comfort of our beds. Your feedback regarding the pillows is invaluable to us. We understand that comfort is personal and varies from guest to guest, which is why your suggestion for offering shorter and softer pillow options is something we will seriously consider. We strive to accommodate all our guests' needs and preferences, and this includes providing a variety of bedding options to ensure a restful night's sleep.
Thank you once again for your recommendation and for your positive remarks. We look forward to welcoming you back in the future and hope to exceed your expectations in every aspect of your stay, including providing you with the perfect pillow for a good night's rest. If there's anything else we can do to make your next visit even more comfortable, please don't hesitate to let us know.
Kind regards,
Gurpal Singh
Hotel Manager
Revisión del 01 Mar 2024
Best experience and would definitely recommend people to visit the hotel whenever they travel to Malaysia
A warm and cordial welcome by the hotel . Specially would like to mention about Jhanvi for the best hospitality services.
And how can I forget Aditi who really helped and supported us on any kind of queries related to the hotel and city guidance
And how can I forget Aditi who really helped and supported us on any kind of queries related to the hotel and city guidance
Dear Guide39391379290,
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear about the warm and cordial welcome you received and are especially pleased to know that Jhanvi and Aditi stood out for their exceptional hospitality and support.
Creating a memorable experience for our guests is what we strive for, and it sounds like Jhanvi and Aditi played significant roles in achieving this for you. Their dedication to providing outstanding service and support, including offering guidance about the hotel and city, is truly commendable.
Your kind words will be shared with both Jhanvi, Aditi, and the entire team. It's feedback like yours that motivates us to continue delivering the highest level of service to our guests.
We hope to have the pleasure of welcoming you back in the near future for another memorable stay. Should you need any assistance or have any more queries in the future, please do not hesitate to reach out. Thank you once again for choosing to stay with us!
Kind regards,
Gurpal Singh
Hotel Manager
Thank you so much for taking the time to share your positive feedback about your recent stay at our hotel. We're delighted to hear about the warm and cordial welcome you received and are especially pleased to know that Jhanvi and Aditi stood out for their exceptional hospitality and support.
Creating a memorable experience for our guests is what we strive for, and it sounds like Jhanvi and Aditi played significant roles in achieving this for you. Their dedication to providing outstanding service and support, including offering guidance about the hotel and city, is truly commendable.
Your kind words will be shared with both Jhanvi, Aditi, and the entire team. It's feedback like yours that motivates us to continue delivering the highest level of service to our guests.
We hope to have the pleasure of welcoming you back in the near future for another memorable stay. Should you need any assistance or have any more queries in the future, please do not hesitate to reach out. Thank you once again for choosing to stay with us!
Kind regards,
Gurpal Singh
Hotel Manager
Revisión del 01 Mar 2024
Awesome Hospitality Experience
It was such a wonderful experience and hospitality served by Jhanvi. Overall experience was too good. Starting from tremendously welcome to check-out, we got all the support from the reception and all other staff members as well. Kudos to Jhanvi and team.
Dear 867abhishekm,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a memorable stay, and we greatly appreciate your kind words about Jhanvi and our team. Providing exceptional hospitality and service is at the heart of what we do, and it's fantastic to know that you felt welcomed and supported throughout your time with us.
We will be sure to pass along your compliments to Jhanvi and the rest of our team. They will be delighted to hear that their efforts made your stay so enjoyable.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Kind regards,
Gurpal Singh
Hotel Manager
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had such a memorable stay, and we greatly appreciate your kind words about Jhanvi and our team. Providing exceptional hospitality and service is at the heart of what we do, and it's fantastic to know that you felt welcomed and supported throughout your time with us.
We will be sure to pass along your compliments to Jhanvi and the rest of our team. They will be delighted to hear that their efforts made your stay so enjoyable.
Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
Kind regards,
Gurpal Singh
Hotel Manager
Revisión del 09 Feb 2024
4 nights in Kuala Lumpur
This is a lovely hotel and situated in a good area for bars, restaurants and shops. Rooms are spacious with good facilities. Our room had a kitchenette, but unfortunately no pots or pans to cook with, so a bit pointless really. Large fridge, microwave and a sink, toaster and kettle. I have knocked 1 star off as the hotel bar and restaurant were closed due to refurbishment. However, Nawab restaurant and bar across the road offer in-house service. We ate there and the Indian meal we had was fantastic.
Dear Paul and Nigel W,
Thank you for taking the time to share your feedback on your recent stay at our hotel. We're delighted to hear that you found the hotel lovely and well-situated for enjoying the local bars, restaurants, and shops. It's great to know that the spaciousness and facilities of the rooms met your expectations, providing comfort during your stay.
We apologize for any inconvenience caused by the lack of pots and pans in the kitchenette, which limited the usability of this feature. Your feedback is invaluable to us, and we will look into how we can improve the kitchenette's functionality for future guests.
We also understand your disappointment regarding the temporary closure of our hotel bar and restaurant for refurbishment. We're continuously working to enhance our facilities and services, and sometimes this requires us to make temporary adjustments. We're glad, however, that Nawab restaurant and bar across the road was able to provide an excellent dining experience for you.
Your satisfaction is important to us, and we appreciate your understanding and the constructive feedback. We hope to welcome you back in the future, where you can experience our improved amenities, including the newly refurbished hotel bar and restaurant. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. Thank you again for choosing to stay with us!
Kind regards,
Gurpal Singh
Hotel Manager
Thank you for taking the time to share your feedback on your recent stay at our hotel. We're delighted to hear that you found the hotel lovely and well-situated for enjoying the local bars, restaurants, and shops. It's great to know that the spaciousness and facilities of the rooms met your expectations, providing comfort during your stay.
We apologize for any inconvenience caused by the lack of pots and pans in the kitchenette, which limited the usability of this feature. Your feedback is invaluable to us, and we will look into how we can improve the kitchenette's functionality for future guests.
We also understand your disappointment regarding the temporary closure of our hotel bar and restaurant for refurbishment. We're continuously working to enhance our facilities and services, and sometimes this requires us to make temporary adjustments. We're glad, however, that Nawab restaurant and bar across the road was able to provide an excellent dining experience for you.
Your satisfaction is important to us, and we appreciate your understanding and the constructive feedback. We hope to welcome you back in the future, where you can experience our improved amenities, including the newly refurbished hotel bar and restaurant. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. Thank you again for choosing to stay with us!
Kind regards,
Gurpal Singh
Hotel Manager
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