Hilton La Romana All- Inclusive Adult Resort & Spa Punta Cana

Carlos Francisco (Birdman) was GREAT 😊👊🏿 respectable and the kids loved him. He was always making bird sounds which made us know he was near 🤣👏🏿
Great Man Thankyou Carlos!!! Hope everything works out for you and family in the future nice to see you again brother

It was very nice holiday, thank for all animators who work in hotel, specially for Erick , he do excellent his job, always kind and friendly 🫶his classes was exiting and 😁 funny!!! Our family liked him a lots 🙏🙏🙏our child likes a lot mini disco, she waited every evening party. Thank for waiters in Buffets, they are always friendly and working quickly!!! we have only good impressions from our vacation

We are currently staying at the Hilton la romana family side and we upgraded to engrave. It was the best decision. Grounds clean and beautiful. Food is amazing and service is great. Rooms are comfortable and clean. The entertainment is amazing and always has a lot of activities. Zumba on the beach is so much fun. I want to give thanks to Powell, Jose, Yulietta,Yuliana,Geraldo and Rosainy , Freddy, Picasso Maria Reyes,Dauly. The best drink waitress was Diomedy from the best. Super nice and drinks keep coming.

To preface the review - a lot of this is personal preference and nothing that the resort did “wrong” but more things we prefer as a family. Last year we did Beaches Ocho as a comparison. Family of four from the US - kids 8/11.

We were enclave and got a swim out room. We upgraded upon arrival to the swim out room and it was perfect. Highly recommend a corner room, if you do swim out as it gives you more room for the kids to swim. You can use the pool 24/7. (Note: Kids need to be 10 to get a pool room - so “hint hint”)

The Enclave pool was more mellow during the day. But got a bit more lively at night. Wish it had a swim up bar - but it’s more relaxation than “fun”.

The Family Pool was fun - but pool bar (which is my husbands favorite place on any vacation) was not used a lot. They need more bartenders - as the bar goes to people on foot and people in the water - so often found ourselves waiting 10+ minutes for a drink. Not the end of the world - but not what we are used to either.

The Beach is beautiful and well kept. Very little seaweed - but the beach is quite small. Again not the resorts fault - but it did feel quite packed at times.

The grounds of the property are beautiful. Probably one of the prettiest places we have stayed in regard to the grounds.

Food: We ate at the buffet for bfast, lunch and dinner multiple times, did the grill for all three meals throughout the trip and did Italian and French. Buffett was the best - and French was hands down the best from a set menu perspective. We also did room service - which was also really good and arrived very quickly!! Full pizzas in boxes for the kids, sandwiches for adults (plus other options).

Night Entertainment: The resort does a good job for kids and adults. Only real complaint was the main show didn’t start until 9:30 every night - and after a long day in the sun - it’s too late some nights for the younger ones.

Spa: My 8 year old and I did a kids/adult massage and it was great. The lady who did my daughter’s chocolate massage even braided her hair at the end. Only thing that would have been nice would have been to be able to enjoy the spa pool and hot tub after - which was not included.

Butler: We opted to pay extra and get a butler. Byron was very nice and checked in with us each day - it was no fault of his, we just didn’t need to use his services much. He did organize anything we asked for including family pictures. I had hoped we would have had the cute pineapple drinks delivered to the kids I see - but didn’t. I also did not ask - and should have. I would say a Butler would be great for a large group that is going to lots of excursions, needs a lot of things organized for them.

People: The people were overall friendly - Bienvenido at the buffet was the highlight of our week. Even gave the kids Santa Domingo bracelets. He was such a sweet man, who made our morning each day. Hilton is beyond lucky to have him.

The Waterpark was a hit with our 8 and 11 year olds. We spent 2 hours a day there and they were able to do all the slides and go around by themselves.

Lastly HIGHLY recommend getting family pictures done. We did sunset pictures and they all came out so nice - I bought all 85.

Ok so now the things we didn’t love.

Kids Activities - we aren’t kids club people, so we really missed all the ongoing activities poolside that Beaches had to offer.

Coffee delivery each morning stopped showing up and when it did show up the first few days - it wasn’t warm. We also asked multiple times for snacks to be put in the room and beer refilled and it didn’t happen until we kept asking and our butler had to
do it himself.

No alcohol at the water park. You can sneak in a drink - but needs to be in a cup where they can’t tell what it is. Also would have loved a night where the water park was open late (they did that at Beaches and it was a huge hit)

Food was ok. Which is normal for an all inclusive - but normally I have one meal I’m super excited about. This time I didn’t have any of those moments.

Hope this helps others - this resort is perfect if you are looking for more relaxation than fun.

David Santana nos atendio muy bien. Excelente servicio. Todos muy serviciales. Great hotel. Highly recommended. From the time we arrived to the time we left we had excelent service. The front, the bar and food staf made our stay very pleasant.