Madero Urbano Studios

We checked in way early and our room wasn’t ready. Not a problem, we had been up all night due to a canceled flight. We went up to the spa area to refresh after sleeping at the airport. Soon security came to say we couldn’t open our bags in the spa area. Ok we went to the locker room and left a jacket on the chase recliner, another angry security guard.

Now comes the creepy part. There are about 15 cameras on the street surrounding the hotel. My wife and her friend went to the second floor locker room to change. They placed a bottle of something on the window ledge while changing, another encounter with security. Where are the cameras in the locker room? The whole place gave me the creeps.

Two weeks earlier they were passing through and wanted to check out the hotel for a possible stay the next week. Again security wouldn’t let them in so they went elsewhere after that. We should have trusted our initial gut reaction to this place.

When we checked out once more security came after me to say I couldn’t roll my suitcase to the cab waiting at the end too the driveway. Too many rules and too creepy with all the cameras.

Estimado Kenneth.
Muchas gracias por tus comentarios y lamentamos todo aquello que mencionas que no fue agradable para Uds.
Para nosotros es importante que comprendan que Madero Urbano Studios es un edificio de departamentos con servicios de amenities premium, el circular con equipaje o permanecer con equipajes fuera del espacio del lobby no esta permitido.
El complejo posee una gran cantidad de cámaras de seguridad y un sistema de monitoreo con el fin de que Madero Urbano sea un espacio seguro. Lamentamos que no apruebe la existencia de reglas para facilitar y mejorar la convivencia asi como los sistemas de seguridad que colaboran en nuestro cuidado.
Muchas gracias
Cristian Romano

We had a terrible experience because at 3:00 am the security guard called announcing a girl Diana Luna who we did not know. We told him not allowed to come in but 10 minutes later he insisted and again we said no. After 15 minutes some one knock our door saying was the same person. Off course we did not open the door but was very scary because the door does not have a peephole to see who was there.

Dear Rocio.
Thank you for let us know about how was your stay with us. We do apologize for the incovenience that you mention.
We will start an internal investigation to find out what really happent that night.
Thanks again

The location of this hotel is excellent, almost at the end of "Puerto Madero" which allows you to explore it on foot without problems. Very close to amazings restaurants, other hotels and bars in the area.
The pool is super wide, fair temperature and enough space for sunbathing.
Unfortunately, the sun sets early due to the height of the surrounding buildings, creating shade over the pool.
The rooms are spacious and very comfortable but
they would lack some more luxurious details in the rooms.
Self service breakfast was nice and correct with views fo the pool.
.

Dear MinistryGM,

Thank you for your kind comments. We are glad to know you enjoyed the location of CH Madero Urbano Suites and felt at ease with its acommodations.

We hope to welcome you back again on your next stay in Buenos Aires.

Best regards.
Laura Diez
Operations Manager

Clean and large room. We were upgraded to high floor with a nice view. Very friendly and helpful staff. Secured and well guarded. A couple of small items: 1. No fan in the bathroom, causing smell to linger. 2. No English stations on TV. 3. Main bed sheet is not fitted (no corners that hold it attached to the mattress. I found myself sleeping directly on the mattress in the morning, Though mattress was new and clean.

Dear Ivicg,

Thank you for your comments, we are glad to know you enjoyed your stay with us. We will take into account all your feedback.

We hope to welcome you again on your next visit to Buenos Aires!

Best regards,

Laura Diez
Operations Manager

Area does make one feel unsafe, though. It is probably perfect for Telefonica employees and for first timers in BA who want to go to Puerto Madero. For someone who wants to workout, please be aware of their odd gym opening hours (from 8am to 10pm), which makes it impossible for many. Supermarket not too far, small store on ground floor and equipped room (with tiny fridge, cooktop and microwave). Windows could be more sound proof.

Dear Roberto,

Thank you for your feedback! It is very important for us to know what our guests think. We are looking into extending the gym opening hours, so thank you for letting us know of its importance to you.

Hopefully we will see you again on your next stay at Buenos Aires.

Best regards,
Laura Diez
Manager.