Il Picciolo Etna Golf Resort & Spa

Very nice hotel, beautiful area, quite environment. Rooms, staff, breakfast, cleanliness, spa are excellent.
We had half board, dinner was a bit strange. It was not local, a it tried to be international but quality was not so high level.

Dear guest,
We wish to thank you for choosing to stay at Il Picciolo Etna Golf Resort, and mostly for taking the time to share your feedback with us. Our kitchen concept starts with the use of local products to create dishes able to satisfy both local and international tastes. We appreciate your honesty and hope to have the opportunity to welcome you back to demonstrate our improvements.

Thank you again for choosing us and taking the time to share your experience. We hope to welcome you again in the future!

Great experience. Very friendly and attentive staff. The Golf course is beautiful and in good shape. I will recommend the resort to my friends.
It is also easy to get to the top of mount Etna from there.

Dear guest,
We wish to thank you for choosing to stay at Il Picciolo Etna Golf Resort, and mostly for taking the time to share your feedback with us. We are glad you enjoyed your stay and all our services. Our job is about offering our guests a memorable and still authentic experience.

We can’t wait to welcome you back again in the near future!

The hotel is situated in a nice natural landscape. Unfortunately the service is absolutely weak. The access to the pool inside is only possible after paying the spa. If you register for the visit and cancel like 20 min later- they book you the full day. I was offered a special price abo, but it was not informed about any rules of use, spa was overbooked all the days and I could not use the abo and basically had to overpay twice. Never experienced such a poor customer service. Personal even impolite. Not flexible or guest oriented. I described my issues- ladies at the reception were zero interested to solve. The restaurant is not oriented on people with food restrictions. Is basically almost not possible to avoid gluten or sugar even upon request. Got big issues after a week stay as could not follow my diet. Really pity- the nature surrounding is very nice. But the stuff is just following some rules, stricter then in a governmental organization not communicating them properly and oriented zero on the customer comfort.

Dear Ms. Kofman,
First of all, we want to thank you for taking the time to share your feedback with us. We are sincerely sorry for the disappointing experience you had during your stay. But at the same time, we are very surprised by your review because it is really far from the reality, mostly the comments about our staff, which is made of professionals trained on customer service. Contrary to what you report, we tried to do our best to make your experience satisfactory and find a solution to your discontent in line with our management guidelines. But none of our efforts to negotiate seemed to be enough.
You made your reservation via booking.com and as you could clearly read in the booking details, access to the spa was not included. Although the fact that the Spa access had an additional charge was clearly indicated on the description of the services, we still offered you a spa access package at a discounted price, asking you to sign a bill where the cancellation policies were unquestionably clear.
Regarding the restaurant and dietary restrictions, we apologize for any difficulties you encountered. We understand the importance of catering to various dietary needs, and we will work to improve our communication and options for guests with specific food requirements.
Despite the issues you raised about your stay, we are pleased to hear that you enjoyed the beautiful natural surroundings.
Once again, we apologize for any inconvenience, and we hope to have the chance to welcome you back in the future with an improved experience.
Kind regards

Remotely situated this nice golf hotel. Classic room in the hotel, the nicer modern rooms in the clubhouse. Free parking, nice staff at reception. Room has all amenities, spacious, nice bed, shower that dit not really give hot water, but it was ok. Suggest you book half board, as there are no restaurants close, and you do not want to drive here at night. Dinner was good, again nice staff, enough choices, in a large restaurant with no vibe. Breakfast also good, lots of choice. They also have a spa, which we did not visit. Bar is next to the lobby, lacks a vibe too.

If you drive to this resort from Cefalù be prepared for a difficult ride. Very narrow road for about 70 km after you exit the highway and difficult even with Google maps to find the right direction. Do not drive in the dark! From the east much easier, but stil a drive.

Thank you for taking the time to share your feedback about your stay at our golf resort.
We're delighted to hear that you found our staff at the reception to be nice and accommodating.
We apologize for any inconvenience you experienced with the shower, we’ve already addressed this issue promptly and fixed it to ensure a more comfortable stay for future guests.
We're pleased that you found breakfast and dinner to your liking, We understand your observation about the ambiance in our restaurant and bar. Please know that we are currently in the process of renovations, including enhancements to the overall atmosphere in the next year.
We appreciate your advice regarding the journey, and will work on providing clearer directions for our guests.
Thank you again for your review. Your insights help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.

The golf course is superb, tight at times but a beautiful course to play. The staff were brilliant and the rooms were spacious and very clean. The breakfast was a continental one. The evening meals were excellent.

Dear David,
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our wonderful golf course, and we appreciate your kind words about our staff.
We're pleased that you enjoyed breakfast and dinner. Providing a delightful dining experience is important to us, and we're delighted to hear that we met your expectations.
Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for another enjoyable stay and a round of golf.