Good to know...
Check-in from 16:00
Check-out until to 10:00
(CH) Switzerland
FAQ Frequently Asked Questions
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Are the prices always the same even if the date changes?Prices vary based on different factors that can be seasonal, day of the week, hotel occupancy status, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of the stay and make your own comparisons.
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Is breakfast always included in the booking?No, it depends on the rate and the facility if it is organized to offer it. The information regarding breakfast is specified in the description of the accommodation rate, in the summary before booking. Check carefully before booking what is included or not and the type of service offered. What you booked will then be summarized in the confirmation email received from MeTour.it.
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Are meals included in the booking?No, it depends on the rate and the facility if it is organized to offer them. The information regarding meals is specified in the description of the accommodation rate, in the summary before booking and in the confirmation email received from MeTour.it. Read the partner's profile carefully and choose among the treatments it offers.
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Can I request extra services from the accommodation?Yes, you can request extra services such as early or late check-in, an extra bed or crib, a transfer or other by contacting the property directly before your arrival. Some types of services may be subject to availability and for this reason we recommend that you contact the property directly as soon as possible.
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What should I do if upon arrival I am assigned a room different from the one I booked?Bring a printed copy of your reservation with you and make your demonstrations directly to the facility staff in charge of check-in. If this is not enough to resolve the situation, immediately contact MeTour.it customer service, providing the reservation details and the description of the problem.
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Are small pets allowed?It is often clearly indicated in the property's page and for this reason we invite you to read their policies carefully. Where not indicated we invite you to contact the property directly or contact us through your personal area after booking or write to us at info@metour.it for more information.
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What types of accommodation can I book on MeTour.it?In the "Book and Go" section on MeTour.it we offer a wide range of accommodations, including hotels, holiday homes, tourist villages, bed & breakfasts, resorts, glamping, chalets, historic residences, charming hotels and much more. Each option is described in detail to help you find the accommodation that best suits your needs and preferences. In addition, we use TripAdvisor reviews to help you decide on the accommodation that is right for you and recommended by other travellers who have reviewed it.
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Where can I find the FAQs for Valtur and Nicolaus Club Villages?For these there is a specific section. See the FAQ at this link https://www.metour.it/en/faq-nicolaus-club-valtur
Travelers Choice Best of the Best
5.0
Excellent
235 reviews
#14 of 108 hotels in Zermatt
Review dated 24 Giu 2024
Great hotel in a location we love
This is a great hotel it has a fantastic vibe Swiss efficiency but relaxed and friendly all the staff were lovely approachable and nothing was too much trouble. We stayed in a one bed suite with views of the Matterhorn which didn’t disappoint. It was spacious , fully equipped kitchen and large bathroom, and large balcony for sitting out. The spa was a lovely feature open from 3pm til late. This was really nice to use after a days hiking. Breakfasts were really nice a good selection of typical continental meats cheeses, yogurts everything else you would expect. Try the eggs we loved the boiled eggs unique. Coffee was exceptionally good Simone you make the best cappuccino ! The location of this hotel is really good right next to the old town and very close to the high street. We love Zermatt you never disappoint. We will definitely be back
Review dated 06 Apr 2024
Traumhaft
Wir wurden herzlich empfangen. Das Zimmer (mit Blick zum Matterhorn) war sehr schön und grosszügig. Die Wellness Anlage ist klein aber sehr fein. Das Frühstück ist reichlich und die Bedienung sehr zuvorkommend. Der Skiraum ist ideal. Gerne wieder. Die Lage ist perfekt und ruhig.
Güeten Abund Monica
vielen herzlichen Dank für Eure wertvolle Bewertung - das Kompliment ist für uns Traumhaft und zeigt, dass es richtig ist, Träume zu leben.
Dass Ihr unsere Gastfreundschaft mit unserer unkomplizierten Art genossen habt, freut uns sehr. Wir sind immer wieder bestrebt, den Aufenthalt in der Matterhorn Lodge zu etwas Besonderem zu machen.
Auf ein wiedersehen sind wir gut vorbereitet :-) fröhliche Grüsse - Euer Matterhorn Lodge Team
vielen herzlichen Dank für Eure wertvolle Bewertung - das Kompliment ist für uns Traumhaft und zeigt, dass es richtig ist, Träume zu leben.
Dass Ihr unsere Gastfreundschaft mit unserer unkomplizierten Art genossen habt, freut uns sehr. Wir sind immer wieder bestrebt, den Aufenthalt in der Matterhorn Lodge zu etwas Besonderem zu machen.
Auf ein wiedersehen sind wir gut vorbereitet :-) fröhliche Grüsse - Euer Matterhorn Lodge Team
Review dated 03 Apr 2024
One of the best we've stayed in
This is one of the best hotels we have had the pleasure of staying in. We were expecting high standards being in Switzerland and we were not disappointed in any way, in fact the standards exceeded expectations. The first impressions were so good, the hotel oozes warmth and welcome and the host greeted us within moments of arrival and made us feel very welcome, like a family would. We were encouraged to contact reception for anything that we needed or wasn't as we would like.... we never needed to make a call. The interior decor was perfectly balanced for the location and everything was spotlessly clean. The room was warm, bed comfortable, and bathroom beautiful - we even had the most amazing view of the Matterhorn!. The quality flowed everywhere with Villeroy & Boch products clearly very popular. Breakfast was a repeat of all the above, excellent choice, excellent setting, and excellent service. Finally, on the note of overall service, we really cannot say a bad word about any member of staff. They work like one big happy family, it was such a pleasure to watch, and be looked after by a happy, competent and confident team.
Güeten Abund I4318XIdarrenr
What a compliment! And that at the end of the winter season - thank you very much for your visit and the time you spent with us.
We are very happy to hear that our philosophy is appreciated. It's always the little things that make us happy.
You are our "Steinmann" - you show us the way and we look forward to seeing you again.
Kind regards - your Matterhorn Lodge Team
What a compliment! And that at the end of the winter season - thank you very much for your visit and the time you spent with us.
We are very happy to hear that our philosophy is appreciated. It's always the little things that make us happy.
You are our "Steinmann" - you show us the way and we look forward to seeing you again.
Kind regards - your Matterhorn Lodge Team
Review dated 31 Gen 2024
Parfait!
Très bel hôtel avec une ambiance familiale et sympathique, accueil merveilleux. Très bien situé et très calme.
Grande chambre pratique et parfaitement propre. Belle décoration. La zone wellness est très agréable. À recommander sans hésiter.
Grande chambre pratique et parfaitement propre. Belle décoration. La zone wellness est très agréable. À recommander sans hésiter.
Tagwohl GlobeTrotting75424
Merci beaucoup pour votre visite et ce super compliment.
Nous sommes heureux d'avoir pu vous enthousiasmer par notre hospitalité et que notre maison vous plaise.
Nous nous réjouissons de votre prochaine visite.
cordiales salutations
Euer Matterhorn Lodge Team
Merci beaucoup pour votre visite et ce super compliment.
Nous sommes heureux d'avoir pu vous enthousiasmer par notre hospitalité et que notre maison vous plaise.
Nous nous réjouissons de votre prochaine visite.
cordiales salutations
Euer Matterhorn Lodge Team
Review dated 29 Gen 2024
Décevant
Nous avons réservé et payé une chambre avec vue Mont Cervin alors que le Cervin n’est pas visible depuis la chambre.
Il est visible uniquement partiellement depuis le bord du balcon (chambre numéro 105).
Les photos du site ne reflètent pas la réalité.
La réponse de l’hôtel après cette remarque fut : « merci pour feed back..! » un peu léger pour un lodge 4 étoiles.
C’est tout de même plusieurs centaines de francs d’écarts avec une chambre classique sur plusieurs nuits.
Il est visible uniquement partiellement depuis le bord du balcon (chambre numéro 105).
Les photos du site ne reflètent pas la réalité.
La réponse de l’hôtel après cette remarque fut : « merci pour feed back..! » un peu léger pour un lodge 4 étoiles.
C’est tout de même plusieurs centaines de francs d’écarts avec une chambre classique sur plusieurs nuits.
Bonjour Alix_Loo
nous sommes à court de mots en cette moment. C'est dommage que nous n'ayons pas répondu à vos attentes. Nous serions ravis de recevoir des suggestions sur la manière dont nous pourrions mieux expliquer la vue sur le Cervin au milieu du village, avec des balcons non séparés.
Nos suites et appartements au 3ème et 4ème étage ont encore une meilleure vue.
Nous discuterons de votre demande en détail avec la direction et trouverons certainement une solution plus adaptée pour tous.
Merci de votre compréhension. Meilleures salutations
nous sommes à court de mots en cette moment. C'est dommage que nous n'ayons pas répondu à vos attentes. Nous serions ravis de recevoir des suggestions sur la manière dont nous pourrions mieux expliquer la vue sur le Cervin au milieu du village, avec des balcons non séparés.
Nos suites et appartements au 3ème et 4ème étage ont encore une meilleure vue.
Nous discuterons de votre demande en détail avec la direction et trouverons certainement une solution plus adaptée pour tous.
Merci de votre compréhension. Meilleures salutations
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