Are the prices always the same even if the date changes?
Prices vary based on different factors that can be seasonal, day of the week, hotel occupancy status, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of the stay and make your own comparisons.
Is breakfast always included in the booking?
No, it depends on the rate and the facility if it is organized to offer it. The information regarding breakfast is specified in the description of the accommodation rate, in the summary before booking. Check carefully before booking what is included or not and the type of service offered. What you booked will then be summarized in the confirmation email received from MeTour.it.
Are meals included in the booking?
No, it depends on the rate and the facility if it is organized to offer them. The information regarding meals is specified in the description of the accommodation rate, in the summary before booking and in the confirmation email received from MeTour.it. Read the partner's profile carefully and choose among the treatments it offers.
Can I request extra services from the accommodation?
Yes, you can request extra services such as early or late check-in, an extra bed or crib, a transfer or other by contacting the property directly before your arrival. Some types of services may be subject to availability and for this reason we recommend that you contact the property directly as soon as possible.
What should I do if upon arrival I am assigned a room different from the one I booked?
Bring a printed copy of your reservation with you and make your demonstrations directly to the facility staff in charge of check-in. If this is not enough to resolve the situation, immediately contact MeTour.it customer service, providing the reservation details and the description of the problem.
Are small pets allowed?
It is often clearly indicated in the property's page and for this reason we invite you to read their policies carefully. Where not indicated we invite you to contact the property directly or contact us through your personal area after booking or write to us at info@metour.it for more information.
What types of accommodation can I book on MeTour.it?
In the "Book and Go" section on MeTour.it we offer a wide range of accommodations, including hotels, holiday homes, tourist villages, bed & breakfasts, resorts, glamping, chalets, historic residences, charming hotels and much more. Each option is described in detail to help you find the accommodation that best suits your needs and preferences. In addition, we use TripAdvisor reviews to help you decide on the accommodation that is right for you and recommended by other travellers who have reviewed it.
Where can I find the FAQs for Valtur and Nicolaus Club Villages?
For these there is a specific section. See the FAQ at this link https://www.metour.it/en/faq-nicolaus-club-valtur
What types of mobility services are available on MeTour.it?
The mobility services available on MeTour.it include car rental, transfer services, boat charters and public transport tickets. You can book the service that best suits your itinerary directly from our site. If you have not found what you are looking for, do not hesitate to write to us at info@metour.it
Where can I find FAQs for Grimaldi Lines ferries?
For these there is a specific section. See the FAQ at this link https://www.metour.it/en/faq-grimaldi-lines
What experiences and visits can I book on MeTour.it?
You can book a wide range of experiences, including guided tours, museum visits, outdoor activities and tickets to local attractions. Each option includes detailed information to guarantee you an unforgettable experience. Our guides are carefully selected external partners, all licensed professionals with many years of experience. On the tabs you will also find the languages in which that experience or visit is offered. For more information or special needs write to us at info@metour.it
How can I book restaurants or catering activities on MeTour.it?
You can book restaurants, pizzerias and other catering activities directly in the "Book and Go" section. Each option includes details on the type of cuisine, menu, timetable and reviews to help you make the best choice. And don't forget, when booking, any intolerances or special needs.
What are TripAdvisor reviews and how reliable are they?
TripAdvisor reviews on MeTour.it are ratings and comments imported directly from TripAdvisor for each hotel, B&B, resort, campsite, accommodation, restaurant and museum activity that you find on our site. They include an overall rating of up to 5 points, the total number of reviews, and detailed ratings for specific categories such as rooms, location, cleanliness, quality of sleep, service and value for money. We also display the latest reviews written by travellers directly on TripAdvisor. This data is updated automatically and is provided to help our users make informed choices. MeTour.it does not edit these reviews and is not responsible for their accuracy.
How are MeTour.it proposals linked to TripAdvisor reviews? What happens if there are errors in the links with TripAdvisor?
We use an automatic search algorithm to link our suggestions to reviews provided by TripAdvisor. This system, despite our best efforts, may occasionally link to an incorrect suggestion. While we make every effort to avoid such errors, we wish to point out that we cannot be held responsible for any inaccuracies resulting from these automated links.
We also perform manual checks to correct any errors detected and are constantly working to improve the algorithm. If you encounter an error, please report it to us at info@metour.it, so that we can intervene promptly and further improve our service.
How can I book accommodation on MeTour.it?
Booking accommodation on MeTour.it is quick and easy, just a few clicks! Using our advanced search engines and the many filters at your disposal, you can easily find the perfect accommodation for your needs. The procedure is guided step by step, ensuring a stress-free booking experience. Each accommodation card on MeTour.it offers detailed, clear and complete information, so you can make informed decisions. In addition, to help you choose, we provide detailed travel guides on the main destinations in the world and a section full of news and updates. We also offer a wide range of payment options, to guarantee you maximum flexibility. Whether you are looking for a hotel, a holiday home or any other solution, MeTour.it makes booking easy, safe and completely customizable based on your preferences.
I have not received confirmation of my booking, how long do I have to wait?
To ensure that what you have chosen is still available, we need to check with our trading partner. This can take from a few moments to, in some cases, 24 hours. We will do our best to update you via email as soon as possible. Remember to also check your spam folder or your personal area.
How can I get help with my booking?
Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
Where can I find the confirmation of the reservation payment?
Confirmation of the booking and, if applicable, also of the payment will be sent by email immediately after completing the booking on MeTour.it and will also be available in your personal area. If you do not receive the email with the confirmation, try checking your spam or write to us at info@metour.it
How can I request an extra service from the property?
If you would like an extra service such as an additional bed or a cot, normally, where indicated, you can do so in case of reservation. Any early check-in or late check-out, personalized meals, shuttle service or for other needs contact the property directly before your arrival. The staff will do their best to satisfy your request.
Can I make special requests?
Of course, when you book you will have a field where you can write directly to the facility and make your requests. These will be evaluated by the Partner who will respond to you directly. MeTour is not responsible for this decision-making process.
Can I combine multiple services (accommodation, activities, transportation) in a single booking?
Yes, on MeTour.it you can combine accommodation, activities, food and transport in a single booking, on a single site, with a simple and secure booking experience. Avoid wasting hours searching on hundreds of sites to build the perfect travel experience, on MeTour.it you book everything in a single booking, simple and stress-free.
What payment methods are accepted on MeTour.it? Do I have to have a Credit Card?
We accept a variety of payment methods including credit cards, debit cards, PayPal, Apple Pay, Google Pay and other secure online options. We also accept payments by bank transfer, however in this case the booking will only be confirmed upon receipt of payment and subject to availability at that time. See the 'Payments' section for further details.
Who will charge my credit card and when?
Payment is managed directly by the property or by MeTour.it, depending on the terms indicated in the booking confirmation. Usually, the charge occurs at the time of booking, or at check-in or check-out depending on the payment conditions required by the property and the rate chosen at the time of booking (for example "pay at the property").
What is Pay in Facility and what are Payment Pre-Authorizations?
When you book, some properties offer the option to pay directly at the Property. In these cases, you will simply be asked to enter your credit (or debit) card to guarantee the booking, but without any charge. The amount will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms bookings "manually", then you will be asked to enter your credit (or debit) card to guarantee the booking, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that time, you will receive an email with the booking confirmation and payment.
How do I know if my card has been pre-authorized?
By checking your credit card balance you will see that your available balance will be temporarily reduced by the amount of your reservation. You may, in other cases and depending on the policy of your credit card circuit, also find in the monthly summary of card movements an entry: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what you booked.
I received a charge. Should I do anything?
There is nothing you need to do. Your booking has been successfully charged. If there are any taxes or additional costs, they will be clearly indicated on the property page. The charge you have encountered can be of various types:
Pre-authorization: Pre-authorization is a check of the validity of your credit card, which consists of a temporary block of an amount more or less equivalent to the total of your reservation. The amount will be available again after a certain period of time, the duration of which will depend on the property and the company that issued the card.
Deposit or Prepayment: Some properties require a deposit or prepayment at the time of booking. These conditions are clearly specified during the booking process, and also reported later in the confirmation email. If the possibility of canceling the booking free of charge is provided, the amount will be refunded to you in the event of cancellation.
Our Customer Service will be happy to help you if you have any problems with payments.
In case of incorrect charges, please contact MeTour.it customer service providing your booking confirmation number and the details of the charge.
In case of incorrect charges, please contact MeTour.it customer service providing your booking confirmation number and the details of the charge.
Are there any taxes, local charges or extras to pay directly on site?
Normally they are clearly indicated in the property sheet or added during the booking phase according to local regulations or the policies of the property. But even if not clearly indicated, payments may be requested directly to the partner for any tourist taxes, local charges, cleaning, activity cards, equipment rental or extras not included in the rate. The advice is to read everything carefully before booking or write to us through our contact form. If the property requires payment of an amount that you do not recognize, contact MeTour.it customer service for assistance.
Why do I have to pay a deposit or final cleaning?
It depends! Some partner properties ask for a deposit upon arrival that will be returned upon departure, barring any damage to the property. In some cases, payment for the final cleaning of the property is also requested. Check all policies and conditions on the proposal sheet before booking and also at check-out before booking confirmation.
These conditions often apply to apartments, villas and holiday homes managed by private individuals.
What is the Club Card and why is it mandatory in some villages or resorts?
The Club Card is a card that many tourist villages and resorts require from their guests upon arrival, as a contribution to access a series of exclusive services during their stay. This payment is usually mandatory and allows you to take advantage of a wide range of activities and amenities offered by the facility. The services included in the Club Card may vary from one village to another, but generally include access to shuttles to the main points of interest such as beaches or ski lifts, use of swimming pools and equipped solariums, daytime and evening entertainment for adults and children, sports and recreational activities, playgrounds, and beach services such as umbrellas and sun loungers. Some cards may also include specific services for children, such as mini clubs and organized activities. The Club Card therefore guarantees a complete experience, allowing guests to fully enjoy the facilities and activities offered by the village or resort, contributing to the maintenance and quality of the services offered. Payment is directly at the facility. For more information on costs and what you are entitled to, read the partner's profile and booking conditions carefully or write to info@metour.it
How can I request an invoice?
You can request the invoice directly during the booking phase in the MeTour.it cart (you will have to enter the requested data) or by email to info@metour.it or from your personal area "contact us" after you have received the booking confirmation email and made the payment. For payments directly at the facility you can ask for it directly at checkout to the facility staff.
When will I receive the invoice for my booking?
If you paid directly on the MeTour.it website and requested an invoice, it will be sent to you by email after check-out. If you do not receive it, contact MeTour.it customer service at info@metour.it or directly from your personal area in the “contact us” section.
May I cancel my reservation?
Cancellation depends on the accommodation chosen, the cancellation policies of the property and the rate chosen at the time of booking. You can check the cancellation conditions in your confirmation email or in your personal area on MeTour.it. If it is possible to cancel, you can proceed directly to the cancellation from your personal area. Please note that cancellation may be subject to penalties. Check before proceeding.
How can I know if my booking has been cancelled?
You will receive a confirmation by email as soon as your booking is cancelled. Check your inbox, including your spam folder and your personal area on MeTour.it
Will I get a refund if I cancel my booking?
If your booking is refundable, you will receive a refund according to the timeframes indicated in your cancellation confirmation. Any fees may be retained in accordance with the partner's cancellation policies, indicated at the time of booking.
Can I change the name or transfer my reservation to another person?
For this request, contact the property directly, which may have a specific policy in this regard or may need additional information about the person to whom you want to transfer the reservation. Check with the partner if there is a cost for changing the name. For any needs, contact us through your personal area on MeTour.it
Where can I find inspiration on the best destinations to visit, with advice on what to see and do?
In the "Destinations" section of MeTour.it, you will find detailed guides on the main Italian cities of art, the European capitals, the most beautiful villages in Italy, the ghost towns and the main world tourist destinations. Each guide offers history, information on attractions and local culture, things to do, visits to do and what not to miss, advice on what to eat and how to make the most of your trip, including curiosities, tips for saving and things to avoid.
How can I use destination guides to plan my trip?
Destination guides on MeTour.it provide helpful tips on what to see, where to eat, where to stay, and interesting facts. Using these guides, you can plan your itinerary, book popular attractions in advance, and find the best lodging and dining options for your favorite destination.
Are the destination guides updated regularly?
Yes, our destination guides are constantly updated to reflect the latest travel trends, emerging attractions and current advice. We encourage you to visit the "Destinations" section often for the latest news and updates. Also visit our blog https://www.metour.it/it/news/ where you can find always updated articles on travel advice, destinations to visit, trends, tips, precautions for traveling safely.
Can I find information about local events in destination guides?
Of course! Destination guides also include information about local events, holidays, fairs and festivals that might enhance your travel experience. Check the "Events" section within each guide for more details.
How can I find destinations that best suit my travel needs?
Use the filters in the "Destinations" section to select options based on your interests, such as art cities, beach destinations or historic villages. This will help you quickly find the destinations that best suit your travel style.
I don't want to choose the destination, but I know I want to have a holiday with a specific theme, such as sea or mountains?
In the "Travel Ideas" section you will find a collection of proposals, organized by theme, selected by us for you and bookable on MeTour.it. We offer ideas for seaside holidays, adventure trips, mountain holidays, relaxing stays on lakes or rivers, family trips, destinations for adults only, combinations of work and vacation, but also trips that have at heart the health of both the body and the mind of our travelers. Visit the "Travel Ideas" section and leave immediately for the wonderful holiday you desire!
How can I use travel ideas to plan my vacation?
Trip ideas are designed to inspire you and make planning your vacation easier. Each idea includes detailed information about destinations, recommended activities, accommodations, and special offers. Choose a theme that interests you and explore the ideas to book your perfect trip.
Are the travel ideas also suitable for solo travellers?
Absolutely! MeTour.it travel ideas are suitable for all types of travelers, including solo travelers. We offer suggestions for individual adventures, relaxing stays and opportunities for socializing, ideal for those traveling alone.
How do I know if a destination is safe to travel to?
We recommend that you check the latest travel information and safety advisories on government and World Health Organization websites. MeTour.it also provides updates on local conditions in our destination guides https://www.metour.it/it/destinazioni and on our blog https://www.metour.it/it/news/
How do I find out about the trendiest travel and destinations, how to save money or the latest trends?
You can consult our "News and Tips" section where you will find articles always updated on the latest travel trends, advice on where to go on holiday, on how to save, but also insights on destinations of particular interest. Read the "News and Tips" section regularly on MeTour.it and stay informed about the next dream trip!
What should I do if I don't receive the confirmation email?
Check your spam folder. If you do not find the email, contact MeTour.it customer service at info@metour.it to request a new confirmation or check your personal area where you can print a copy.
How can I contact MeTour.it customer service?
You can contact customer service through your dedicated personal area on MeTour.it after making a reservation or using the contacts provided in the reservation confirmation email info@metour.it or using the Form directly on the Metour.it website
How can I report errors, suggest improvements or propose new FAQs on MeTour.it?
We are always looking for ways to improve your experience on MeTour.it and we care about maintaining direct contact with our customers. If you notice an error, have suggestions for improvements or think there are new FAQs that could be useful, we invite you to contact us. MeTour.it is a constantly evolving platform, enriched by the active participation of our travelers. Your opinion is essential for us and helps us to grow and continuously improve our services. You can send your reports or suggestions through our contact form or directly by email. Thank you for being part of our community and for helping to make MeTour.it always better!
Is the property or service I am booking managed directly by MeTour.it?
No, MeTour.it is an online travel agency that acts as an intermediary between our customers and service providers, including accommodation facilities, tourist experiences, museums, tour guides, mobility services and catering. Booking with MeTour.it means accessing a wide range of options carefully selected and guaranteed by professional and reliable partners, many of which belong to international circuits and recognized brands. Thanks to MeTour.it, you can make reservations easily, safely and quickly, knowing that you can count on high-quality services to make every trip unforgettable.
Why choose MeTour.it as your trusted online travel agency?
Choosing MeTour.it means relying on an online travel agency that puts your needs at the center, guaranteeing authentic and unforgettable experiences. MeTour.it is not only synonymous with reliability, but represents a constant commitment to excellence in every aspect of your trip. We offer a wide range of accommodations, unique experiences, guided tours, museum access, mobility and catering services, all carefully selected to ensure the highest quality.
We stand out for our attention to safety and dedicated support, available at every stage of your trip, from initial inspiration to booking and return. Our team of experts is always available to provide you with personalized advice and ongoing assistance, ensuring that every detail is taken care of with the utmost precision. Booking with MeTour.it means experiencing worry-free travel, knowing you can count on a partner who is entirely dedicated to your satisfaction.
How can I get discounts or special offers on MeTour.it?
Sign up to our newsletter to receive updates on exclusive discounts, last-minute deals and special promotions. You can also visit the 'Offers' section on our website to discover the latest promotions.
What can I book in the "Book and Go" section of MeTour.it?
In the "Book & Go" section, you can find and book a wide range of options for your trip, including accommodation, restaurants, mobility services such as car rental and transfers, and a variety of experiences and guided tours. This section is designed to offer everything you need for a complete vacation.
What anti-Covid safety measures are adopted by MeTour Facilities and Partners?
Our partners follow strict anti-Covid safety protocols, including regular sanitization and social distancing. You can find specific details in the individual accommodation and activity pages.
Reservations/Cancellations/Date Changes/Refunds in case of Covid 19?
Covid 19 Bookings/Cancellations/Date Changes/Refunds: For bookings made, we recommend that you keep in mind the risk related to Coronavirus (COVID-19) and the related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or r. Any requests for cancellation or date change will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel free of charge up to the deadline set by the property.
Covid-19: travel restrictions and advice
MeTour encourages its Partners to adopt a careful prevention policy against the Covid-19 pandemic, promoting those facilities with strict sanitization and control protocols and monitors any contagion situations by blocking reservations to those facilities or places that are particularly affected. However, since it cannot intervene directly on the facilities, which are independent of MeTour, the advice is to check whether there are any travel restrictions in place before booking and reaching the facility. In fact, travel may only be authorized for specific reasons and, in particular, those for tourism purposes may not be allowed. We recommend that you visit the government websites of the various countries in the world of destination, the WHO (World Health Organization) website and the Local Government bodies, Official Information Sites and, last but not least, the website of the Booked Facilities. MeTour is not responsible for the content of the above-mentioned sites, but recommends consulting the most up-to-date news possible.
How do you ensure the security of my personal data when working with partner companies?
With partner companies we share only the information necessary to complete the booking. For more details, read our Information in our "privacy policy" section.
Sign up to receive the latest news and promotions
