Villages - General Info - What is meant by a tourist village and what basic services can I expect?

A tourist village is a tourist facility with multiple types of services: accommodation, catering, common areas, entertainment, relaxation/sports areas. It usually includes formulas such as All Inclusive, Soft Inclusive or Full Board, as well as sports activities and entertainment programs for adults and children.

Villages - General Info - How is the hotel classification of villages carried out?

The classification is issued by local authorities, according to official parameters (stars or categories). The structure is then presented with its original categorization; brands can indicate “Comfort”, “Superior” or “Executive” levels, but the final evaluation depends on the regulations of the reference country.

Villages - General Info - What basic services are included in all the villages? (Wi-Fi, swimming pool, entertainment, etc.)

Typically, villages offer access to a pool, beach (if on the sea), daytime/evening entertainment, mini club for children, and Wi-Fi in common areas. Some services may vary depending on the formula chosen (e.g. all inclusive vs. half board). Consult the sheet on MeTour.it for details. For more information and to find out which entertainment and non-entertainment services are available, refer to the sheet offered by the facility where you would like to stay.

Villages - General Info - Why a Nicolaus or Valtur tourist village?

Nicolaus and Valtur offer a wide range of facilities, from all-inclusive resorts to family-friendly clubs, often equipped with swimming pools, entertainment services, restaurants and sports areas. The welcome, facilities and activities are very well looked after and the staff is always very professional and kind. On MeTour.it, you will find the detailed profile of each village, with services included and categories of rooms available.

Villages - General Info - What distinguishes Valtur villages from others?

Valtur villages are known for their high-quality entertainment, a wide range of sports (tennis, fitness, swimming, etc.) and a strong emphasis on Italian and international cuisine. They usually offer themed events and evening shows to suit all age groups.

Villages - General Info - What distinguishes Nicolaus Club Structures from others?

Nicolaus Club guarantees an Italian entertainment format, catering with all-inclusive or soft-inclusive formulas and kids/teen services. In many villages you will find the “Prestige Formula” which adds benefits such as beach towels, a stocked minibar and reserved umbrellas.

Villages - General Info - Is there a “practical management quota” in the villages and what is it for?

Yes, it is the administrative fee that covers the costs of managing the practice, customer assistance and various formalities (documentation, assistance before/during/after the stay, etc.). This fee is not refundable in case of cancellation and appears in addition to the cost of the stay.

Villages - General Info - How does baggage work if I purchase the package with flight?

Usually you are entitled to one checked bag and one carry-on bag with a variable allowance depending on the carrier (weight/size). In case of excess, the airline applies a supplement. Sports equipment or pets require confirmation and extra payment.

Villages - General Info - Which destinations and villages can I book from the Valtur / Nicolaus Club Group on MeTour.it?

On MeTour.it you can book Valtur / Nicolaus Club Group Villages with destinations in Italy (Sardinia, Sicily, Calabria, Basilicata, Puglia, Valle D'Aosta), Egypt, Tunisia, Zanzibar, Maldives, Mauritius, Dubai.

Before Leaving > Purchase and Reservations - Is it possible to request connecting rooms or family solutions?

Yes, most Nicolaus/Valtur villages offer family rooms, suites or connecting accommodations. When booking, specify your preference; you will receive confirmation based on the availability of the facility.

Before Leaving > Purchase and Reservations - How can I book a Nicolaus/Valtur village on MeTour.it?

Visit the “Villages” category on MeTour.it, choose the destination and the period. Select the brand (Nicolaus or Valtur), the structure and the desired rooms. Follow the wizard by entering the traveler data, then make the payment.

Before Leaving > Purchase and Reservations - Is a deposit and then the balance required, or is everything paid upon booking?

It depends on the Nicolaus/Valtur sales conditions: normally you pay 100% at the time of booking. Otherwise, if you are booking well in advance, you can contact the MeTour.it customer service with whom you will agree on your booking by paying a deposit and the balance by a set date (specified in the confirmation). For more information, also read what is indicated in the card of the structure you want to book.

Before Leaving > Purchase and Reservations - Can I book just the accommodation or do I have to purchase transportation as well?

You can book just the stay or combine stay + transportation (ship or plane). In this case, create a package and you will benefit from discounted rates on both components.

Before Leaving > Purchase and Reservations - What information do I need to provide to complete the booking (documents, contact details, etc.)?

We require the personal details of all travellers (name, surname, date of birth), a valid identity document (identity card or passport if required), an e-mail address to send the confirmation and a telephone number (mobile) for any communications or contacts.

Before Leaving > Purchase and Reservations - Is it mandatory to purchase travel insurance?

No, insurance is optional. However, taking out a policy can protect you from penalties applied by the tour operator (or its suppliers) in the event of cancellation or interruption of the trip, also guaranteeing additional coverage (such as higher medical limits or other protections provided by the policies).

Before Leaving > Purchase and Reservations - What types of optional policies can I choose to protect my stay?

There are different policies available (against cancellation, trip interruption, medical expenses, etc.), which can be consulted on the valtur.com website or on the dedicated page of the catalog. Each provides different coverage, for example the reimbursement of cancellation penalties or the increase of the maximum limits for medical expenses abroad.

Before Leaving > Purchase and Reservations - Are there fuel surcharges (bunker) for ferries related to the increase in energy costs?

Yes, shipping companies may apply a surcharge (bunker surcharge) communicated to travellers within the time limits established by law. Such supplements, if introduced, are added to the total cost of the package and will be notified to you by the organiser before the balance.

Before Leaving > Purchase and Reservations - Is the tourist tax included in the package price?

No, the tourist tax (municipal tax) is not included in the participation fees or in the practical management. It must be paid on site directly to the hotel at check-in or check-out, according to local regulations.

Before Leaving > Purchase and Reservations - How much is the tourist tax and who does it apply to?

The amount varies according to the location and category of the property. It is usually applied to those over 12 or 14 years of age (if required by the municipality) and paid in cash or card upon arrival/departure. Check the amount and age groups subject to the tax in advance.

Before Leaving > Purchase and Reservations - Can the Price change before Departure? What is the “Valtur/Nicolaus Guaranteed Price” formula?

For those who book a holiday package on MeTour.it in a Valtur or Nicolaus Club Village, we offer the Guaranteed Price, always included in the cost of your holiday, which protects you from fuel fluctuations and currency exchange fluctuations. From the moment you confirm the booking, the price of the package will no longer undergo any changes, offering you the certainty of not having to face extra costs until departure. This formula offers a CLEAR AND GUARANTEED Price that protects passengers from continuous market variations, ensuring transparency and peace of mind for all families.

Before Leaving > Offers and Promotions - Are there discounted rates for children, over 65s or other age groups?

Yes, Nicolaus and Valtur often offer child reductions (0-2 years free, 2-12 years discounted) and discounts for over 65s, honeymoons, groups, etc. Check the details of the offer in the village page or during the booking process.

Before Leaving > Offers and Promotions - What are the Nicolaus/Valtur “early booking” or “book early” promotions?

These are discounts dedicated to those who book their holiday well in advance (for example 3-6 months in advance). They allow for savings on the final price. The cut-off dates and discount percentages vary depending on the village.

Before Leaving > Offers and Promotions - What is the difference between “early booking” and “last minute” rates?

Early bookings offer discounts to those who book well in advance, while last minute offers discounts for unsold seats close to the departure date. Both are subject to limited availability and different cancellation policies.

Before Leaving > Offers and Promotions - Do special offers have different cancellation policies than usual?

Yes, some “non-refundable” or “early booking” promotions may have stricter cancellation penalties. Always check the specific Terms and Conditions in the pre-booking summaries and in the cart before confirming.

Before Leaving > Insurance - What is the difference between the “Viaggia Sereno Extra” policy and the “Viaggia Sereno TOP” policy?

What is the difference between the “Viaggia Sereno Extra” policy and the “Viaggia Sereno TOP” policy? Viaggia Sereno Extra is mandatory if you purchase a package including transport + hotel and also covers cancellation or interruption of the trip for the reasons listed in the policy conditions, in addition to the classic guarantees (medical expenses, theft or loss of luggage). Viaggia Sereno TOP is optional, but includes all the coverages of “Viaggia Sereno” with a higher level of protection: it includes cancellation for any documentable reason and higher reimbursement limits. If you already have the “Extra” (mandatory for packages), you only pay a supplement compared to the Viaggia Sereno Extra; If you only buy the stay, insurance is not included, but you can always add it during the purchase phase in the MeTur.it cart *(The prices and conditions shown may change without notice. For updated data, consult the sheets on MeTour.it, the summaries before booking, the information sheets provided with the travel documents or contact customer service.)

Before Leaving > Insurance - If I book with the "Stay Only" formula, do I include any type of coverage?

No, if you only purchase the stay, insurance is not included, but you can always add the Viaggia Sereno TOP policy to your MeTur.it cart during the purchase process, which covers cancellation or interruption of the trip for any documentable reason, in addition to the classic guarantees (medical expenses, theft or loss of luggage). *(The prices and conditions shown may change without notice. For updated data, consult the sheets on MeTour.it, the summaries before booking, the information sheets provided with the travel documents or contact customer service.)

Before Leaving > Insurance - Can I further extend the medical expenses already included in the policy for medium and long-haul trips?

Yes, there are two optional extensions to increase your medical spending caps: Travel Serene Health Extra: costs €50.00 per adult over 18 (or €25.00 under 18) and increases coverage up to €500,000 per event; Travel Serene Health TOP: costs €90.00 per adult over 18 (or €55.00 under 18) and increases coverage up to €1,000,000 per event. Both can be added to any policy already purchased (Viaggia Sereno, Extra or TOP) and are recommended for expensive trips or to non-EU destinations where private healthcare is expensive. Attention: Prices and data updated to 12/30/2024 *(The prices and conditions shown may change without notice. For updated data, consult the sheets on MeTour.it, the summaries before booking, the information sheets provided with the travel documents or contact customer service.)

Before Leaving > Payments - What payment methods are accepted on MeTour.it? Do I have to have a Credit Card?

We accept a variety of payment methods, including credit cards, debit cards, Post Pay, Bancomat, PayPal, Apple Pay, Google Pay and other secure online options. We also accept payments by bank transfer, but in this case the booking will only be confirmed upon receipt of payment and subject to availability at that time. See the 'Payments' section for further details.

Before Leaving > Payments - I received a charge. Should I do anything?

There is nothing you need to do. The cost of your booking has been successfully charged to your chosen payment method. If there are any additional fees or charges, they will be clearly indicated in your booking summary. The charge you have encountered can be of various types: Pre-authorization: Pre-authorization is a check of the validity of your credit card, which consists of a temporary block of an amount more or less equivalent to the total of your reservation. The amount will be available again after a certain period of time, the duration of which will depend on the property and the company that issued the card. Deposit or Prepayment: Some properties require a deposit or prepayment at the time of booking. These conditions are clearly specified during the booking process, and also reported later in the confirmation email. If the possibility of canceling the reservation free of charge is provided, the amount will be refunded to you in the event of cancellation. Our Customer Service will be happy to assist you if you have any problems with payments. In case of incorrect charges, please contact MeTour.it customer service with your booking confirmation number, the name of the person who booked and the details of the charge.

Before Leaving > Payments - Are there any taxes, local charges or extras to pay directly on site?

Normally they are clearly indicated in the property sheet or added during the booking phase according to local regulations or the policies of the property. But even if not clearly indicated, payments may be requested directly to the partner for any tourist taxes, local charges, cleaning, activity cards, equipment rental or extras not included in the rate. The advice is to read everything carefully before booking or write to us through our contact form. If the property requires payment of an amount that you do not recognize, contact MeTour.it customer service for assistance.

Before Leaving > Payments - What happens if I don't pay the balance by the due date?

If the balance is not received by the indicated date, the reservation may be cancelled with possible penalties being charged (see Nicolaus/Valtur conditions). You will receive a notice of expiry by e-mail.

Before Leaving > Payments - Are there any administration and insurance costs?

Yes, a fixed handling fee is usually applied and insurance (medical-luggage-cancellation) is recommended. Check the booking confirmation for the exact amount and the policies included.

Before Leaving > Changes, Cancellations, Vouchers and Refunds - Can I change the date of my stay in a village?

Yes, but it is subject to availability and penalties set out in the Nicolaus/Valtur General Conditions. Changes are considered changes to the practice and may involve administrative costs. If the cost of the new solution is higher, you will have to pay the difference; if it is lower, you may have penalties and a possible partial refund that is not always guaranteed.

Before Leaving > Changes, Cancellations, Vouchers and Refunds - If I cancel my reservation, what Nicolaus/Valtur penalties do I have to pay?

Penalties vary depending on the period remaining before departure and the type of offer (standard or promotion). The closer you get to the travel date, the higher the penalty will be. Generally, it ranges from 10% to 100% in the event of a no-show or cancellation close to arrival. The exact conditions are reported in the General Conditions.

Before Leaving > Changes, Cancellations, Vouchers and Refunds - In which cases can I get a refund voucher instead of a cash refund?

If the contract or specific provisions provide for it (e.g. extraordinary circumstances, Covid-19 containment measures), you may receive a voucher that can be used within a certain deadline, according to Nicolaus/Valtur rules.

Before Leaving > Changes, Cancellations, Vouchers and Refunds - How are cancellations for special offers or “non-refundable” promotions handled?

For these rates, in case of cancellation, the penalty is 100% of the total. Read the terms carefully at the time of purchase.

Before Leaving > Billing - How can I request a receipt or invoice?

You can request the Receipt or Invoice before the trip at the time of purchase by filling out the appropriate form online in the cart (before payment) on MeTour.it or you have 10 calendar days from the date of purchase to request it by sending an email to info@metour.it with the booking number and the name of the passenger. For the receipt you will need to provide all the necessary tax information.

Before Leaving > Travel Documents and Requirements - What identity documents are required for adults and minors?

For national destinations, an identity card is sufficient (even for minors), while for foreign destinations, a passport or other documents compliant with local regulations are required. In some cases, minors require an individual document.

Before Leaving > Travel Documents and Requirements - Are any special visas, passports or vaccinations required for Nicolaus/Valtur destinations?

It depends on the location. No visa is required for Italy. If you travel abroad, always check the MAECI website (Viaggiare Sicuri) or ask MeTour assistance. Some countries require specific vaccinations.

Before Leaving > Travel Documents and Requirements - I have special needs (disabilities, allergies, etc.): how do I report them before departure?

When booking, enter notes or contact MeTour.it customer service immediately to report food allergies, need for equipped rooms, medical devices, etc.

Before Leaving > Travel Documents and Requirements - How will I receive travel documents (vouchers, tickets, etc.)?

All documentation is sent via email. You can print it and present it at check-in or at the village. Alternatively, you can show it from your smartphone (if accepted by the facility or carrier). Make sure you enter a valid email address when booking.

Before Leaving > Travel Documents and Requirements - Do I need to confirm flight times and documents before departure?

Yes, it is essential to check the final times at least 24 hours in advance on the website controllavoli.nicolaus.it or by contacting the Booking Center. For the flight, always bring your valid identity card or passport, according to the regulations in force and the destination.

Before Leaving > Travel Documents and Requirements - What happens if the airline or departure/arrival airports change?

For operational or code-sharing reasons, the company may change carrier, schedule and even departure/arrival airport. You will be informed in advance, but these changes do not automatically entitle you to a refund unless provided for in the General Conditions of the package.

During your stay > Accommodations - How much luggage can I bring into the village?

If you travel by car, there are no particular limits. If you purchase a travel package with transport by ship or plane, follow the company's rules (weight/size of suitcase). Nicolaus/Valtur conditions do not impose limits beyond those of the carrier. In the Nicolaus 7 travel package Valtur always includes one checked baggage included in the price.

During your stay > Accommodations - What types of rooms do I find (classic, superior, suite) and how are they arranged?

In many villages there are standard rooms (classic), superior rooms with extra facilities and, sometimes, bungalows or suites. You can check availability and supplements during the booking phase, by consulting the individual structure's profile published on MeTour.it

During your stay > Accommodations - What is the difference between the “Classic” rooms and the “Comfort/Superior/Executive” rooms?

The Classic rooms represent the basic typology with essential furnishings and standard solutions for extra beds (camp beds, bunk beds, sofa beds). The Comfort/Superior/Executive rooms, on the other hand, boast more refined furnishings or a privileged position within the village, sometimes with extra services (e.g. extended courtesy kit).

During your stay > Accommodations - What does “Premium/De Luxe” mean and what additional services might it include?

Premium/De Luxe rooms are more spacious, with higher-end amenities and, in some cases, access to benefits such as superior linens, a stocked minibar or reserved areas (private beach, front-row umbrellas, etc.). Details vary by property.

During your stay > Accommodations - What is a “Bungalow” and how does it differ from the main building of the village?

The Bungalow is a housing unit outside the main building, often located in garden areas or panoramic areas. It can be on the ground floor or first floor, with a balcony or patio/garden. Some travelers appreciate the bungalow for the greater tranquility and privacy compared to the rooms in the main building.

During your stay > Accommodations - Is the “Family” room always made up of two separate areas?

Family rooms can have two separate spaces, divided by a door or, more rarely, by a partition. They generally share a single bathroom. This type is designed for families who want a little more privacy but still stay in the same accommodation.

During your stay > Accommodations - What is the difference between “Junior Suite” and “Suite”?

The Junior Suite has a living area integrated into the same room (e.g. a sofa, a sofa bed), while the Suite has separate areas (living area and sleeping area) and sometimes double bathrooms. Both offer larger spaces and superior services.

During your stay > Accommodations - Do I always find a shower in the bathrooms or can I prefer a bathtub?

The presence of a bathtub or shower may vary depending on the room, and in some cases there is a shower with a curtain instead of a box. If you have specific preferences (shower only or bathtub only), let us know when booking; the property will try to accommodate you, subject to availability.

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Accommodations

Holiday Villages and Resorts

NICOLAUS CLUB FONTANE BIANCHE

Urumchi - Italy

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Viale dei Lidi, 519

City: CASSIBILE Region: Sicilia

(IT) Italy

Check-in from 17:00

Check-out until to 10:00

Sistemazione

Il villaggio si compone di due blocchi principali, dove si trovano le 181 camere Classic (4 stelle), e di una dépendance (3 stelle), situata a 50 metri e raggiungibile con l'attraversamento di una piccola strada comunale.
128 camere fino a 4 posti letto sono ubicate nel corpo centrale, dove si trova la reception. Di dimensioni contenute, con arredo semplice, sono suddivise tra primo e secondo piano, alcune con vista mare (con supplemento), piccolo balconcino o in alcuni casi zona esterna ad uso non esclusivo. Le camere quadruple sono dotate di letto matrimoniale e letto a castello.
53 camere sono ubicate nel corpo laterale, raggiungibile percorrendo un corridoio interno e due rampe di scale o esternamente con attraversamento di una piccola strada comunale. Le camere sono tutte doppie e sono situate al primo e secondo piano: dispongono di un terrazzino più grande rispetto alle camere nel corpo centrale e alcune possono essere vista mare (con supplemento). La sistemazione nel corpo laterale prevede tavolo riservato al ristorante.

Le camere ubicate nella dépendance, con arredo essenziale, sono adatte a nuclei familiari senza particolari esigenze, dispongono di 4 posti letto, sono più ampie rispetto alle Classic e più adatte alle famiglie. Sono divise in due blocchi e possono essere al piano terra o al primo piano. La maggior parte dispone di veranda privata.

Tutte le camere dispongono di aria condizionata, minifrigo, TV, cassetta di sicurezza, servizi con doccia e asciugacapelli, balcone. Sono disponibili camere doppie per persone con disabilità nel corpo centrale.

NICOLAUS CLUB FNTANE BIANCHE - CASSIBILE (SR)

Animazione e Attività Sportive

Il Nicolaus Team vi coinvolgerà rallegrando le vostre giornate con un ricco programma di attività sportive, tornei, giochi e attività specifiche per il benessere del corpo e della mente. La sera intrattenimento musicale, spettacoli in anfiteatro, notti magiche con serate esclusive e party a tema, per una vacanza indimenticabile.

Il Nicolino Team, in compagnia della nostra simpatica Mascotte Nicolino, si prenderà cura dei piccoli ospiti, in un ambiente internazionale, con attività suddivise per fasce di età:
Nicolino Mini Club dai 3 ai 6 anni e Nicolino Kids Club dai 6 ai 12 anni.

Presso il Nicolino Club, area coperta e attrezzata, i vostri bambini potranno rivelare i propri talenti, attraverso le innumerevoli e divertenti attività creative, alla scoperta del fantastico mondo di Nicolino.

Il Nick Club, suddiviso per fasce d’età dai 12 ai 15 anni e dai 15 ai 18 anni, è lo spazio dedicato ai teenager che propone un programma innovativo e orientato a una nuova idea di organizzazione del tempo, coinvolgendoli in attività dedicate: feste a tema, party, show, giochi, sport e toneri, passando dal mondo social.

Servizi

Ristorante, bar in piscina con angolo cocktail e bar nella hall aperto in caso di maltempo, teatro coperto (spettacoli di animazione e proiezioni in caso di maltempo), discoteca esterna, parcheggio privato interno o esterno scoperto non custodito. Piscina situata nella zona centrale direttamente sul mare, 2 campi da tennis in cemento, campo polivalente da calcetto in erba sintetica, beach volley, beach tennis, sport velici (canoa, windsurf, vela), palestra coperta e attrezzata, area miniclub con piccola piscina.

Wi-Fi: servizio disponibile in alcune aree della hall e della piscina esterna.

Servizi a pagamento
Bazar con rivendita giornali e tabacchi, negozio di artigianato, parrucchiere, massaggi e trattamenti estetici su prenotazione, servizio lavanderia, servizio babysitting (su prenotazione in loco, previa disponibilità), servizio medico su richiesta, tavolo riservato al ristorante, lezioni individuali per tutti gli sport previsti, centro diving convenzionato, noleggio barche, escursioni; guardia medica a 500 m dalla struttura, farmacia a 300 mt (aperta da metà giugno), Ospedale a 5 km, campo da Golf (18 buche) a 15 km.

Informazioni Aggiuntive

Nicolino Card
Include: utilizzo della biberoneria (senza prodotti) e dell'angolo pappe e mamme presso il ristorante, un kit di Nicolino composto da un borsoncino trendy e colorato, accappatoio/poncho, bavetta in silicone, passaporto e un gadget a sorpresa.

Tessera Club
Include: servizio spiaggia con 1 ombrellone e 2 lettini per camera a partire dalla terza fila fino ad esaurimento disponibilità (prima e seconda fila a pagamento), utilizzo delle piscine con zona solarium attrezzata, prima fornitura telo mare (su cauzione, cambi a pagamento), animazione diurna e serale per adulti e bambini, corsi collettivi sportivi, utilizzo diurno dei campi sportivi su prenotazione, utilizzo individuale delle attrezzature veliche su prenotazione e con valutazione insindacabile di capacità.

Pacchetto Premium Nicolaus
Include: tavolo riservato al ristorante per tutta la vacanza, cambio giornaliero biancheria da letto, cambio giornaliero teli mare, prima fornitura minibar (4 succhi e 4 bibite), fornitura giornaliera di 2 bottiglie di acqua da 50 cc., accappatoio e ciabattine in camera (2 per camera), 2 massaggi relax di 30', late check-out fino alle 12:00, cofanetto linea cortesia Plus (all’arrivo), sconto 10% su massaggi e trattamenti estetici e prodotti al bazar (esclusi tabacchi, giornali e ricariche), un gadget Nicolaus.

Animali: ammessi (cani, gatti, conigli, volatili in gabbia), di piccola taglia, massimo 7 kg, escluso aree comuni e spiaggia.

Il soggiorno in Soft Inclusive inizia con la cena del giorno di arrivo e termina con il pranzo del giorno di partenza.
Le camere verranno consegnate a partire dalle ore 17:00 del giorno di arrivo e riconsegnate entro le ore 10:00 del giorno di partenza.

Orari Assistenza

Per gli orari assistenza consultare la bacheca informativa Nicolaus.

Ristorazione

Ristorante con 4 aree distinte tra cui una veranda fronte mare semiaperta con ventilatore a pale, una sala interna con ampie vetrate e aria condizionata, una sala interna senza vista con aria condizionata, un’area esterna (Pagoda) fronte mare. Ogni sera, a luglio e agosto, angolo pizza espressa, a pranzo secondi di carne e pesce alla griglia. Durante la settimana sono previste serate a tema come siciliana, orientale, italiana, serata di pesce.

A colazione è previsto l’Angolo del dormiglione che prevede una prima colazione soft al bar fino alle ore 12:00 con caffè americano e cornetti.

Intolleranze: per gli ospiti con intolleranze alimentari (glutine/lattosio) sono disponibili prodotti base confezionati (pane, pasta, biscotti senza glutine e/o lattosio, gelato senza lattosio). I clienti potranno integrare portando con sé prodotti confezionati a propria scelta. È sempre necessaria la segnalazione di eventuali intolleranze alimentari in fase di prenotazione. Il villaggio non dispone di una cucina separata per la preparazione di pasti senza glutine, pertanto non può essere garantita l’assenza di contaminazione se non dei prodotti acquistati già confezionati.

Servizio Pappe e Mamme: durante l'orario dei pasti, il personale sarà a disposizione per la preparazione di pastine, brodi vegerali e di carne, passato di verdure, salsa di pomodoro. Per agevolare il servizio, la sala potrebbe essere accessibile anche prima dell'orario di apertura.

Biberoneria: area attrezzata aperta h24 per scaldare i biberon e preparare pappe, dotata di seggioloni e varie attrezzature, per chi preferisce preparare ai propri bimbi i pasti in autonomia. Non viene fornito nessun tipo di alimento, possibilità di acquisto di quanto necessario su richiesta a pagamento.

Soft Inclusive
La formula prevede pensione completa (colazione, pranzo e cena) con bevande incluse ai pasti (distributori automatici per vino della casa, acqua e soft drink). Durante la prima colazione, dalle 8:00 alle 10:00, presso il bar della hall (adiacente al ristorante) angolo caffè espresso. Presso il bar della piscina o in alternativa presso il bar della hall (a seconda delle condizioni climatiche), dalle 10:00 alle 24:00, consumo illimitato di soft drink alla spina, tè freddo, succhi (2 gusti). "Aperitime" dalle 19:30 alle 20:00 con spumante, cocktail analcolico della casa, snack salati.
A pagamento: caffetteria, birra, alcolici e superalcolici nazionali ed esteri, cocktail, bibite in bottiglia o lattina, gelati, snack e tutti i prodotti confezionati. Tutto quanto non previsto o indicato nel trattamento. La scelta delle marche delle bevande è a discrezione della Direzione.

Spiaggia

Spiaggia di sabbia bianca e fine, con fondale digradante. Lido privato e attrezzato con accesso diretto dalla piscina con ombrelloni, lettini e fornitura teli mare.

Supplementi

SUPPLEMENTI OBBLIGATORI (DA PAGARE IN LOCO)
TESSERA CLUB a partire dai 3 anni € 56 per persona a settimana
– Eventuale tassa di soggiorno.

BAMBINI 0/3 ANNI: Nicolino Card obbligatoria € 98 a settimana da pagare in fase di prenotazione. Noleggio culla facoltativo, da segnalare in fase di prenotazione, € 10 al giorno da pagare in loco (culla non disponibile in camera Dependance oltre il numero massimo dei posti letto previsti)

SERVIZI FACOLTATIVI (da richiedere e pagare in fase di prenotazione):
Prima fila in spiaggia € 20 per camera al giorno dal 25/05 al 6/07 e dal 31/08 al 21/09, € 30 dal 6/07 al 31/08
Seconda fila in spiaggia € 15 per camera al giorno dal 25/05 al 6/07 e dal 31/08 al 21/09, € 20 dal 6/07 al 31/08.
Pacchetto Premium Nicolaus € 210 per camera a settimana
ANIMALI: ammessi di piccola taglia (escluso aree comuni) € 50 a settimana da pagare in loco.

SERVIZI FACOLTATIVI (da pagare in loco):
- Riempimento minibar all'arrivo € 15 (comprende 4 bevande lattina, 2 birre, 2 succhi, 2 bottiglie d'acqua)
- Tavolo riservato al ristorante € 5 al giorno a camera (sempre lo stesso tavolo)

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4.0

Very good

3.137 reviews

N. 3 su 8 hotel a Fontane Bianche

Posizione

Qualità del sonno

Stanze

Servizio

Qualità/prezzo

Pulizia

Review dated 13 Nov 2024

Se non ci fosse un mare meraviglioso...

Se non fosse per lo splendido mare...sarebbe stata una vacanza da incubo.
Camere vecchie, fatiscenti e alcune situate in una dependance con finestre che non si potevano aprire oppure se aperte non potevano essere chiuse con il rischio di trovarsi qualcuno in camera nottetempo.
Biancheria da bagno vecchia e consunta e cambiata 1 volta in 7 giorni.
Sapone nel dispenser (1) riempito solo di domenica e basta..
E non parliamo del cibo,di scarsa qualita e il più delle volte riciclato dal giorno prima.
Orari del ristorante adatti ad un reparto ospedaliero 12.00 e 19.30 e se si arrivava dopo..non si trovava più nulla.
Vini imbevibili al sapore di candeggina..
Meno male che il mare è stupendo ed in spiaggia quando si riusciva a trovare uno sdraio disponibile (anche quelli scarseggiavano!) si riusciva a non pensare alla vacanza rovinata dal Nicolaus Fontane bianche e dalla sistemazione alberghiera sicuramente non da 4 stelle come "venduta"
Evitatelo se non volete buttare i vostri soldi

Review dated 06 Nov 2024

Un hotel - villaggio prettamente estivo con molte gravi lacune

Questo è un hotel - villaggio proprio sulla spiaggia, prettamente estivo, sul quale siamo stati in bassa stagione . La costruzione è molto grande, così pure gli spazi comuni. Invece le camere sono piuttosto piccole e spoglie, i bagni davvero minuscoli. Il ristorante ha la formula del self - service, con un'ampia scelta di antipasti, ma la qualità del cibo in genere è assai modesta. Da notare un difetto veramente
grave : nel piano interrato, dove abbiamo avuto una riunione di un'intera giornata, mancava totalmente la toilette ! In definitiva, pur essendo il posto e la spiaggia molto belli, non lo consiglio .

Review dated 06 Nov 2024

Chi ha il pane e non vuole avere i denti

Vorrei premettere che consiglio vivamente alle agenzie viaggio,tipo Etlisin, che promuovono strutture tipo questa,che sarebbe necessario verificare quanto di vero i proprietari comunicano,al fine di prevenire tali figuracce .
Abbiamo soggiornato 2 settimane a settembre, presso l' hotel Fontane Bianche Nicolaus perciò posso valutare la struttura in modo appropriato.
L' hotel costruito all' incirca negli anni 80/90 quando entrò in attività sicuramente era una struttura all' avanguardia.
Ma oggi dopo tanti anni e con pochi lavori sulla struttura, NON ha più le 4 stelle e se fossi nella propietà mi farei un bel pò di domande .Finchè la barca va lasciatela andare ?ma siate onesti con voi stessi toglietevi le stelle.
È ora iniziamo la recensione:
Alla reception il personale maleducato.
Il cibo, distribuito in modo confusionario sia pranzo, che a cena, é di scarsa qualità, cucinato in modo assurdo e monotono, senza nessuna specialità locale, basti dire che nella serata siciliana ci é stata servita la pasta alla amatriciana.
In spiaggia:ombrelloni stracciati e spiaggia non sempre pulita.
Inoltre la pessima abitudine di tollerare la sistematica posatura degli asciugamani alle 7 del mattino per occupare i lettini migliori e poi la totale assenza dell’ospite fino magari anche il pomeriggio.
Inoltre a causa dei grandi alberi al confine con le mura che limitano la spiaggia il sole tramontava alle 16!!!!
E voglio concludere le note negative parlando dell’animazione, 4 ragazzi che pur non avendo capacità si davano da fare per gli spettacoli ma con scarsi risultati. Mentre durante la giornata il capo animazione era latente o occupato presso i suoi sostenitori .
Una nota molto, molto positiva invece la riservo alla posizione dell' hotel, con una spiaggia bellissima ed un ottima posizione che permette di raggiungere mete molto
Interessanti.
Il tutto mi fa concludere con l’amarezza di chi vede un grande patrimonio e persone che invece di curarlo e farlo crescere pensano esclusivamente a sfruttarlo.

Review dated 27 Ott 2024

Mai più!!!!!

Esperienza da non ripetere!! Sono stato ospite in questa struttura nel mese di settembre 2024 con mia moglie. La camera assegnata era presso la dependance piano terra . Camera da cui non so da dove partire per esprimere un giudizio negativo. Non voglio infierire ma rivolgo la domanda dove sono le 4 stelle decantate ? Non voglio passare per uno che con una tastiera demolisce tutto ma fossi nella propietà mi farei un bel pò di domande .Finchè la barca va lasciatela andare ma siate onesti con voi stessi . La location e un 2 stelle esagerando anche perchè oltre la situazione della camera esiste il grosso problema della ristorazione . Una mensa aziendale è più organizzata . Mi fermo qui allego alcune foto che forse parlano pù di molte parole

Review dated 30 Set 2024

La vacanza al mare che desideravo

Aspettavo questa vacanza settembrina da tutta l'estate. Ero già stata qui in passato e tornarci è stato ancora più bello. Il mare e la
spiaggia ( la più lunga del territorio siracusano) non hanno nulla da invidiare a quelle dei Caraibi. La struttura è praticamente sulla spiaggia e lo ritengo un comfort non da poco. Così come avere i teli da bagno, i lettini e gli ombrelloni in dotazione. Le sale ristorante ( sia al "chiuso" con grandi vetrate apribili che all'aperto sempre vista mare) sono accessibili direttamente dalla spiaggia. Ampia scelta a buffet sia a colazione che a pranzo e a cena. Le camere sono accoglienti, i balconi vista mare regalano un panorama mozzafiato. Il bar della piscina ( anche questo accessibile dalla spiaggia) è un punto di ritrovo piacevolissimo: un'oasi circondata di bellissime piante che la sera si anima grazie alla musica ( brava cantante dal vivo dal vasto repertorio) e le danze. A proposito, va detto che l'animazione è molto presente e attiva ma mai invadente. Insomma questa formula hotel/villaggio ha reso questa vacanza perfetta! Al di là della magia del posto devo dire che lo staff del bar, del ristorante e della reception fanno la differenza: professionalità, gentilezza disponibilità e soprattutto armonia tra tutto il personale regalano quel piacevole senso di serenità impagabile che fa davvero "vacanza"

Review dated 24 Giu 2023

The good, bad and ugly

The good, the bad and the ugly. The good- animation staff and management were courteous and friendly. There was a good amount of food at breakfast, lunch and dinner and the quality was good as well. The beach was amazing and water was clean. The pool was fine. The cleaning staff were nice and brought new towels daily. The bad- when we arrived, we were told the air condition was not turned on (originally we were told there was a problem in the area) and we learned quickly the staff did not turn it on. We were given a different room with its own air system, which we appreciated. The ugly- the rooms and property are seriously outdated. The place overall needs a major renovation. The room we had needs a serious upgrade: toilet had a whistle noise every few minutes because the water level kept dropping due to a leak, the shower head was broken and water went everywhere, the elevator was extremely loud and each time it was used, it sounded as if it was banging the ceiling. The terrace could have been beautifully furnished since it has an amazing view but there was literally nothing apart from a few chairs.

All inclusive family place that missed an opportunity to be amazing in spectacular Sicily.

Buongiorno , rispondo in italiano per dare a tutti la possibilità di leggere.
La ringraziamo per essere stato bene con noi ed aver apprezzato ciò che offriamo soprattutto il cibo, per noi molto importante.
In effetti al Suo arrivo l'A/C non era ancora stata messa in funzione perchè non richiesta . Ricordo l brutto tempo ed il freddo del mese di Maggio e primi di Giugno , però Lei aveva ragione pretenderla e noi, come sempre cerchiamo di fare abbiamo risolto dandole la camera più bella che abbiamo indipendente dal punto di vista di AC e con un terrazzo , come ha detto anche Lei con una vista splendida .
Poi che non le sia piaciuta neppure quella ci spiace ma che dire...
Un saluto da tutti noi di FB.
Preciso noi non siamo un AI ma SOFT AI significa che a parte le bevande analcoliche il restoal bar è a pagamento , mentre al ristorante sono compresi vino bianco e rosso, acqua naturale e gasata, bevande analcoliche e birra .

Review dated 04 Giu 2023

12th year at this amazing Beach Club and it remains our favourite holiday destination!

We’ve been coming back for 12 years and will certainly continue to do so for years to come. Our daughters waited eagerly to return each year and in their teens still the same love for the place. An amazingly beautiful Beach Club with stunning scenery and expertly cared for beaches. Every care is taken by the staff to safeguard the exquisite environment they have around them and treat every single guest with care and attention. From the management team to the gardeners, you instantly feel that you are their sole priority. The accommodation and dining areas are all in close proximity to the beaches with constant entertainment offered throughout the day by a fantastic team of animators including dance, Zumba, Aqua aerobics, and so much more. In the evenings there is always theatre and dancing taking place so something for everyone. The children’s club is also what kept bringing us back as the children absolutely adore all the activities created for them including dance, crafts, yacht outings etc. The food is also to die for with dishes made from local produce prepared by the best chefs who take every care to cater for every need and for whom nothing is too much trouble.
Spectacular place. Amazing people. Simply the best!

Thank you Angela to you and your marvelous family.
See you next year.
Greetings

Review dated 28 Lug 2019

Pour des vacances familiales

Nous venons de séjourner une semaine dans cet hôtel près de Syracuse, famille avec 2 enfants 10 et 13 ans. Vaste établissement, bien entretenu. On nous a placé dans un bungalow en dehors de l'hôtel, les chambres sont trop petites pour 4 apparemment. Déçus par contre d'être mis si loin, sans terrasse ni balcon alors que les autres chambres en avaient et surtout que nous avions réservé début d'année. On se serait cru dans un bunker, la chambre est vraiment très simple, heureusement assez de rangements, matelas de bonne qualité, coussins cata trop haut et dur comme la pierre j'ai du faire changer. Salle de bains minuscule et vieillotte. Mais finalement on y était pas si mal car c'était uniquement pour dormir et du coup nos nuits ont été reposantes car très calme. La formule all inclusive est respectée, bons choix de plats, nourriture simple mais variée, déjeuner correct, toujours des fruits frais et un bon point les pizzas en fin de matinée et fin de journée offertes. La piscine est très agréable et la plage aussi. Superbe animation tout au long de la journée avec un petit moment de répit pendant les repas car faut pas aller là-bas si vous n'aimez pas la musique ou si vous voulez passer des vacances au calme. Je conseille cet établissement pour famille avec enfants non pas pour une vacances en amoureux. Voiture indispensable pour visiter les alentours et attention aux moustiques !!

Grazie agli amici francesi che sono stati bene con noi.
Un grande saluto da Fontane Bianche.

☝️ Each review represents the personal opinion of a Tripadvisor member and not of Tripadvisor LLC or MeTour.it. Tripadvisor conducts checks on reviews as part of industry-leading reliability and safety standards. More info on the Tripadvisor website. The total number of reviews published on this page of MeTour.it may be fewer than indicated on Tripadvisor. This occurs because we select only the 15 most recent reviews and do not include reviews written in languages other than those supported by this site.

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