At Address Beach Resort, expect to be spoilt for choice. Whether that is choosing to take a plunge in the world’s highest outdoor infinity pool or sunbathing on our beach, guests have a wide array of options to enjoy from. Our unparalleled views of the Arabian Gulf and Dubai Marina will leave a lasting impression.
Deluxe Marina City View Room
Experience the perfect balance of comfort and elegance in our 45sqm Deluxe Room, a luxury hotel room designed to make you feel at home. With a plush king or twin bed and a cosy sitting area, the space is warm and inviting, offering a sense of calm. The floor-to-ceiling windows provide stunning views of Dubai’s Marina skyline and peaceful canal waters, creating a tranquil retreat from the city’s energy. Every element has been carefully chosen to ensure a stay that feels both indulgent and effortless.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your stay.
Maximum Occupancy: 3 Adults and 1 child or 2 Adults and 2 Child under 12 years old.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your stay.
Maximum Occupancy: 3 Adults and 1 child or 2 Adults and 2 Child under 12 years old.
1 Extra large DoubleDeluxe Marina City View Room with Balcony
Start your day with breathtaking views of Dubai Marina from your private balcony, complete with bespoke outdoor seating. Inside, 57sqm of bright, airy space awaits, thoughtfully designed to blend contemporary elegance with relaxed luxury. A king-size bed and carefully curated furnishings create a tranquil haven, ideal for couples or families of up to four. Whether you’re savouring quiet moments or sharing special ones, this room offers a stay defined by sophistication, style, and comfort.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your stay.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your stay.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Deluxe Sea View Room
Wake up to breathtaking views of Jumeirah Beach Residence and its sandy beach shore. Spanning 45sqm, this luxury hotel room features a sumptuous king or twin bed, offering unrivalled comfort amidst refined amenities. Designed to create a tranquil escape in the vibrant city, this sea-facing retreat reveals the unparalleled scenery of Dubai’s Marina skyline, Palm Jumeirah, Burj Al Arab, and beyond, promising a truly unforgettable stay.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your comfort.
Maximum Occupancy: 3 Adults and 1 child or 2 Adults and 2 Child under 12 years old.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your comfort.
Maximum Occupancy: 3 Adults and 1 child or 2 Adults and 2 Child under 12 years old.
Deluxe Sea View Room with Balcony
Start your day with breathtaking views of Ain Dubai and Jumeirah Beach from your private balcony, thoughtfully furnished with elegant seating for a relaxing outdoor experience. Inside, this 57sqm luxury hotel room offers a sumptuous king-size bed, beautifully crafted interiors, and an ambiance of understated sophistication. Perfectly balancing comfort and style, this retreat is an ideal choice for an unforgettable getaway.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your comfort.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your comfort.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
One Bedroom Executive Sea View Suite
Spanning 102sqm, the Executive Sea View Suite offers ample space and panoramic views of the Arabian Gulf, Jumeirah Beach Residence and Dubai Marina. This expansive suite ideal for families is the perfect retreat for those seeking spacious luxury, stunning vistas, and the ultimate comfort, all while enjoying the refreshing sea breeze from the private balcony.
Maximum Occupancy: 4 Adults and 1 Child or 3 Adults and 2 Child under 12 years old.
Maximum Occupancy: 4 Adults and 1 Child or 3 Adults and 2 Child under 12 years old.
One Bedroom Sea View Suite
This spacious 81sqm hotel suite features a separate bedroom, a cozy living room with a sofa bed, and floor-to-ceiling windows offering stunning views of JBR Beach and Dubai Marina. The private balcony enhances the experience, providing the perfect setting for families.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Premier Marina City View Room King
Enhance your Dubai stay in our 50sqm Premier Room, a space thoughtfully crafted to embody refined luxury. Bask in stunning views of the dynamic Dubai Marina, complemented by elegantly designed interiors that perfectly balance comfort and sophistication. Spacious and versatile, this retreat is ideal for couples or families, comfortably accommodating two adults and two children.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your stay.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Note: For bookings of three adults or two adults with two children, up to two extra beds will be seamlessly provided to enhance your stay.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Two Bedroom Sea View Suite
Feel at ease while staying in our comfortable Two Bedroom Sea View Suite, suitable for up to five guests. Enjoy stunning views of The Beach at JBR, Dubai Marina and the city’s iconic landmarks, including Palm Jumeirah and Burj Al Arab. With 129sqm of spacious design, luxurious two bedrooms, and a living room with sofa bed, this suite is the perfect choice for families, small groups, or multi-generation travel.
Maximum Occupancy: 4 Adults and 2 Child or 5 Adults and 1 Child under 12 years old.
Maximum Occupancy: 4 Adults and 2 Child or 5 Adults and 1 Child under 12 years old.
2 SingleThree Bedroom Presidential Suite
The Three-Bedroom Presidential Suite is a haven of luxury, ideal for families or groups of up to six guests. Boasting unmatched views of the JBR beach shoreline, Dubai Marina and Palm Jumeirah, this luxurious suite features elegant bedrooms, a living area, a dining table, a kitchen, and an office space, combining comfort and convenience. Guests enjoy exclusive privileges, including daily cabana access at the world’s highest outdoor infinity pool, a massage for two, and more, making it the ultimate retreat in the heart of JBR.
Unique Club Privileges: Club Room guests enjoy an exclusive breakfast experience with two luxurious options: an étagère breakfast with sparkling grape in the resorts lobby area The Lounge at any time of the day or a lavish buffet at The Restaurant from 06.30am – 11.00am.
A delectable lunch buffet from 12.30pm–3.00pm is awaiting you at The Restaurant, complete with an alcoholic beverage package.
From 4.00pm – 8.00pm, guests can unwind with a delightful selection of evening bites and drinks, with stunning views from the world’s highest outdoor Infinity pool on level 77 ZETA Seventy Seven (adults only) or enjoy a family-friendly setting at The Beach Grill. Daily Cabana Access on level 77 ZETA Seventy Seven (with a minimum three-night stay) Complimentary massage for two during your stay. Personalized Concierge Service. One-way transfer to or from Dubai Airport. Complimentary ironing of two items per room, per day. Private Cabana Benefits (Age Policy: 21+): Comfortable for up to seven guests. Exclusive food and beverage menu. Air-conditioned space with private bathroom and shower. Seating area, TV, and Bluetooth music control. Coffee machine, kettle, and selection of coffee & tea. Minibar (refillable at an additional charge). Wardrobe with hangers and sun loungers.
Maximum Occupancy: 6 Adults and 1 child or 5 Adults and 2 Child under 12 years old.
Unique Club Privileges: Club Room guests enjoy an exclusive breakfast experience with two luxurious options: an étagère breakfast with sparkling grape in the resorts lobby area The Lounge at any time of the day or a lavish buffet at The Restaurant from 06.30am – 11.00am.
A delectable lunch buffet from 12.30pm–3.00pm is awaiting you at The Restaurant, complete with an alcoholic beverage package.
From 4.00pm – 8.00pm, guests can unwind with a delightful selection of evening bites and drinks, with stunning views from the world’s highest outdoor Infinity pool on level 77 ZETA Seventy Seven (adults only) or enjoy a family-friendly setting at The Beach Grill. Daily Cabana Access on level 77 ZETA Seventy Seven (with a minimum three-night stay) Complimentary massage for two during your stay. Personalized Concierge Service. One-way transfer to or from Dubai Airport. Complimentary ironing of two items per room, per day. Private Cabana Benefits (Age Policy: 21+): Comfortable for up to seven guests. Exclusive food and beverage menu. Air-conditioned space with private bathroom and shower. Seating area, TV, and Bluetooth music control. Coffee machine, kettle, and selection of coffee & tea. Minibar (refillable at an additional charge). Wardrobe with hangers and sun loungers.
Maximum Occupancy: 6 Adults and 1 child or 5 Adults and 2 Child under 12 years old.
Club Marina City View Room with Unique Privileges
Experience an elevated sense of exclusivity in our 45sqm Club Room, where thoughtfully curated interiors meet sweeping Marina views. Choose from a king-size bed or twin beds and indulge in the bespoke benefits of Unique Club Privileges, designed to heighten every moment of your stay with unparalleled refinement.
Unique Club Privileges:
Breakfast, reimagined: Begin your day with a choice of two distinct experiences—a sophisticated étagère breakfast with sparkling wine in the serene surroundings of The Lounge, or a sumptuous buffet at The Restaurant from 6:30am to 11:00am.
Curated lunch experiences: Delight in a gourmet buffet at The Restaurant between 12:30pm and 3:00pm, paired with a selection of fine beverages.
Evening indulgence: From 4:00pm to 8:00pm, unwind with artfully prepared canapés and premium drinks. Enjoy the serene sophistication of ZETA Seventy-Seven, offering uninterrupted views from the world’s highest infinity pool (adults only), or embrace a relaxed family-friendly setting at The Beach Grill.
Maximum Occupancy: 3 Adults and 1 child or 2 Adults and 2 Child under 12 years old.
Unique Club Privileges:
Breakfast, reimagined: Begin your day with a choice of two distinct experiences—a sophisticated étagère breakfast with sparkling wine in the serene surroundings of The Lounge, or a sumptuous buffet at The Restaurant from 6:30am to 11:00am.
Curated lunch experiences: Delight in a gourmet buffet at The Restaurant between 12:30pm and 3:00pm, paired with a selection of fine beverages.
Evening indulgence: From 4:00pm to 8:00pm, unwind with artfully prepared canapés and premium drinks. Enjoy the serene sophistication of ZETA Seventy-Seven, offering uninterrupted views from the world’s highest infinity pool (adults only), or embrace a relaxed family-friendly setting at The Beach Grill.
Maximum Occupancy: 3 Adults and 1 child or 2 Adults and 2 Child under 12 years old.
1 KingClub Sea View Room with Unique Privileges
Experience elevated luxury in this 45sqm Club Room, where captivating views of Jumeirah Beach, Dubai Marina, Ain Dubai and the city’s iconic skyline—including Palm Jumeirah and Burj Al Arab—set the tone for an exceptional stay. Choose from a king-size bed or twin beds and indulge in the bespoke benefits of Unique Club Privileges, offering personalized experiences to enrich your visit.
Unique Club Privileges:
Exclusive Breakfast Experience: Begin your day with a choice of two indulgent options—a refined étagère breakfast accompanied by sparkling wine at The Lounge, available at your convenience, or a sumptuous buffet spread at The Restaurant from 6.30am to 11.00am.
Gourmet Lunch: Savour a delectable buffet at The Restaurant from 12.30pm to 3.00pm, complemented by a selection of premium alcoholic beverages.
Evening Delights: From 4.00pm to 8.00pm, unwind with a carefully curated selection of canapés and beverages. Revel in uninterrupted views from the world’s highest infinity pool at ZETA Seventy-Seven (adults only) or opt for a family-friendly atmosphere at The Beach Grill.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Unique Club Privileges:
Exclusive Breakfast Experience: Begin your day with a choice of two indulgent options—a refined étagère breakfast accompanied by sparkling wine at The Lounge, available at your convenience, or a sumptuous buffet spread at The Restaurant from 6.30am to 11.00am.
Gourmet Lunch: Savour a delectable buffet at The Restaurant from 12.30pm to 3.00pm, complemented by a selection of premium alcoholic beverages.
Evening Delights: From 4.00pm to 8.00pm, unwind with a carefully curated selection of canapés and beverages. Revel in uninterrupted views from the world’s highest infinity pool at ZETA Seventy-Seven (adults only) or opt for a family-friendly atmosphere at The Beach Grill.
Maximum Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Child under 12 years old.
Club One Bedroom Executive Sea View Suite
Indulge in an elevated stay with Unique Club Privileges, offering a personalized experience that connects you to the resort's outdoor spaces and world-record-breaking features. Spanning 102sqm, the Executive Sea View Suite, provides ample space and panoramic views of Jumeirah Beach, Dubai Marina, Burj Al Arab and beyond. Ideal for families or groups with a maximum occupancy of 2 adults and 2 children, this expansive suite is the perfect retreat, where you can enjoy spacious luxury, stunning vistas, and the refreshing sea breeze from your private balcony.
Unique Club Privileges:
Club Room guests enjoy an exclusive breakfast experience with two luxurious options: a refined étagère breakfast with sparkling grape to start your day in the resorts lobby area The Lounge’ at any time of the day or a lavish buffet spread at the resorts main dining area The Restaurant from 06.30am – 11.00am.
A delectable lunch buffet from 12.30pm – 3.00pm is awaiting you at The Restaurant, complete with an alcoholic beverage package.
From 4.00pm – 8.00pm, Club Room guests can unwind with a delightful selection of evening bites and drinks, carefully curated to complement the resort's exceptional ambiance with uninterrupted views from the world’s highest Infinity pool on level 77 ZETA Seventy-Seven (adults only) or enjoy a family-friendly setting at The Beach Grill.
Maximum Occupancy: 4 Adults and 1 Child or 3 Adults and 2 Child under 12 years old.
Unique Club Privileges:
Club Room guests enjoy an exclusive breakfast experience with two luxurious options: a refined étagère breakfast with sparkling grape to start your day in the resorts lobby area The Lounge’ at any time of the day or a lavish buffet spread at the resorts main dining area The Restaurant from 06.30am – 11.00am.
A delectable lunch buffet from 12.30pm – 3.00pm is awaiting you at The Restaurant, complete with an alcoholic beverage package.
From 4.00pm – 8.00pm, Club Room guests can unwind with a delightful selection of evening bites and drinks, carefully curated to complement the resort's exceptional ambiance with uninterrupted views from the world’s highest Infinity pool on level 77 ZETA Seventy-Seven (adults only) or enjoy a family-friendly setting at The Beach Grill.
Maximum Occupancy: 4 Adults and 1 Child or 3 Adults and 2 Child under 12 years old.
Good to know...
The Walk Jumeirah Beach Residences, Dubai, United Arab Emirates
City: Dubai
Region: Dubai Emirate
Check-in from 15:00
Check-out until to 12:00
Address Beach Resort accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Travelers Choice
5.0
Excellent
2.965 reviews
#51 of 1,066 hotels in Dubai
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 26 Ott 2024
Gutes Essen mit schöner Aussicht
Das Essen und die Aussicht sind Wahnsinn, wir wurden von unserem Kellner Pradeep super bedient. Er und das gesamte Team sind sehr zuvorkommend.
Wir werden definitiv wieder kommen! 💕 Vielen Dank für diesen schönen Abend, wir hatten viel Spaß.
Wir werden definitiv wieder kommen! 💕 Vielen Dank für diesen schönen Abend, wir hatten viel Spaß.
Dear 35g_lsahc,
Greetings from Address Beach Resort.
Thank you for your lovely review! We’re delighted to hear that you enjoyed the amazing food and beautiful views during your visit.
It’s great to know that Pradeep and our team provided you with excellent service. We appreciate your kind words and look forward to welcoming you back for more fun and memorable evenings!
Warm Regards,
Luke James
Management Office
Greetings from Address Beach Resort.
Thank you for your lovely review! We’re delighted to hear that you enjoyed the amazing food and beautiful views during your visit.
It’s great to know that Pradeep and our team provided you with excellent service. We appreciate your kind words and look forward to welcoming you back for more fun and memorable evenings!
Warm Regards,
Luke James
Management Office
Review dated 26 Ott 2024
Service was super good
This place is so beautyful and chill.
Vinay was amazing he suprised me so nicee for my bday im so happy with his service!!
He was so kind to us! I will deff Come back! He made our night extra special!
Our cocktails were so good!
Thank you so much for a great night!
Vinay was amazing he suprised me so nicee for my bday im so happy with his service!!
He was so kind to us! I will deff Come back! He made our night extra special!
Our cocktails were so good!
Thank you so much for a great night!
Dear 22neslihans,
Greetings from Address Beach Resort.
Thank you for your wonderful review of Address Beach Resort! We’re thrilled to hear that you had such a beautiful and relaxing experience, especially for your birthday.
Vinay will be delighted to know that he made your night extra special with his amazing service. We’re also glad you enjoyed the cocktails!
We can’t wait to welcome you back for more memorable moments. Thank you for choosing us!
Warm Regards,
Luke James
Management Office
Greetings from Address Beach Resort.
Thank you for your wonderful review of Address Beach Resort! We’re thrilled to hear that you had such a beautiful and relaxing experience, especially for your birthday.
Vinay will be delighted to know that he made your night extra special with his amazing service. We’re also glad you enjoyed the cocktails!
We can’t wait to welcome you back for more memorable moments. Thank you for choosing us!
Warm Regards,
Luke James
Management Office
Review dated 26 Ott 2024
Magnifique❤️❤️❤️😉
Le séjour a été excellent, la piscine, le petit dejeuné 👍. Le menage des chambre top😉, Avec Hawa❤️
surtout le kids club Avec Leizl et Abby🥰🥰
💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓👏👏👏👏👏👏👏👏👏💓💓💓💓💓💓💓💓💓👏👏💓👏👏👏👏👏👏👋👏👏👋👏
surtout le kids club Avec Leizl et Abby🥰🥰
💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓👏👏👏👏👏👏👏👏👏💓💓💓💓💓💓💓💓💓👏👏💓👏👏👏👏👏👏👋👏👏👋👏
Dear 392princesser,
Greetings from Address Beach Resort.
Thank you for your beautiful review of Address Beach Resort! We’re delighted to hear that you had an excellent stay and enjoyed the pool and breakfast.
It's wonderful to know that our housekeeping team, especially Hawa, and the Kids Club with Leizl and Abby made a positive impact on your experience. We appreciate your kind words and look forward to welcoming you and your family back for another memorable stay!
Warm Regards,
Luke James
Management Office
Greetings from Address Beach Resort.
Thank you for your beautiful review of Address Beach Resort! We’re delighted to hear that you had an excellent stay and enjoyed the pool and breakfast.
It's wonderful to know that our housekeeping team, especially Hawa, and the Kids Club with Leizl and Abby made a positive impact on your experience. We appreciate your kind words and look forward to welcoming you and your family back for another memorable stay!
Warm Regards,
Luke James
Management Office
Review dated 25 Ott 2024
Another amazing holiday in our special Hotel
This was our fourth stay at this amazing hotel, and we are back there in two weeks and I literally can’t wait. This hotel is outstanding, the staff can’t do enough for you, the rooms with beach view are incredible and the infinity pool is probably the best in the world, it’s certainly the highest and the views of the palm are incredible. Special thanks to Naim, John, Rajan, Thet and of course Lorren at reception who make our stay special each time, can’t wait to be back there, see you all in two weeks 😎😎
Dear 13SAMMY,
Greetings from Address Beach Resort.
Thank you so much for your enthusiastic review! We’re thrilled to hear that you enjoyed another amazing holiday at Address Beach Resort. It’s wonderful to know that our staff and facilities continue to exceed your expectations.
We appreciate your kind words about Naim, John, Rajan, Thet, and Lorren—they will be delighted to hear your feedback. We can’t wait to welcome you back in just two weeks for another unforgettable stay!
Safe travels, and see you soon!
Warm Regards,
Luke James
Management Office
Greetings from Address Beach Resort.
Thank you so much for your enthusiastic review! We’re thrilled to hear that you enjoyed another amazing holiday at Address Beach Resort. It’s wonderful to know that our staff and facilities continue to exceed your expectations.
We appreciate your kind words about Naim, John, Rajan, Thet, and Lorren—they will be delighted to hear your feedback. We can’t wait to welcome you back in just two weeks for another unforgettable stay!
Safe travels, and see you soon!
Warm Regards,
Luke James
Management Office
Review dated 24 Ott 2024
An amazing experience but let down by poor service on arrival
We did the ‘Swim under the stars experience’ at the infinity pool.
Overall it was an amazing experience with breathtaking views and great food to accompany the experience. We went as a 4, with two of our friends visiting us here in Dubai. Atmosphere is great with a DJ and bar, and although fully booked it doesn’t feel crowded.
We went for the gazebo for 4 which works out as 650 AED per couple, fully redeemable on food and drinks. We ordered spring rolls, tempura prawns, fries and beef sliders. The food was exceptional, being served quickly and tasted fantastic. Could not fault it.
Drink prices are on the high side at 71 AED for a beer, however this is expected being at the Address.
Negatives:
Customer service on arrival let down our experience. We booked over a week in advance and also telephoned on the morning of the booking to double check everything was ok. Which we were told it was.
We arrived one hour prior to our booking for a gazebo. Greeted by friendly staff however when we were escorted outside it was clear no gazebos were available.
The staff began discussing the matter and tried to spilt our party of 4 up by offering us two sun beds in the pool and a gazebo close by for 2.
When I began questioning why a gazebo for 4 was not reserved for us, having had it confirmed several times, we then got told its first come first serve, which is not mentioned anywhere at any stage of the booking.
I challenged this and I politely asked staff to find us a gazebo for 4, as per our confirmed booking. The staff told us it would be difficult as other guests wont want to move. I told them I understand but as we booked in advance and rang in the morning to confirm all ok with the booking, why has a gazebo for 4 not been reserved before offering them out to all other guests? It shouldn’t be the case that a booking for 4 is not kept free.
The staff were reluctant to solve the issue so I asked for a refund if it could not be done and to speak to the manager. The staff seemed happy to provide a refund without trying to find us a gazebo. I was then told to give them ten minutes while they tried to arrange something.
After excessive and unnecessary complaining the staff finally arranged a gazebo for the 4 of us. It was a shame that this took 20 minutes since arrival with myself having to complain, when all we were asking for was literally what we had booked.
Sadly the gazebo we did get was probably the worst spot possible on the deck, opposite the dj booth which was super noisy and no access to the pool infront of you. Again, extremely disappointing having blocked so early in advance, and also bringing visiting friends with us to show them Dubai, we wanted them to have the best experience.
The Buzzer for requesting service also didnt seem to work on our gazebo. With all 4 of us pressing ours multiple times and noone coming to serve us. We had to wave staff down to make our orders. However this improved as the evening went on, and the service was great. All staff very friendly and professional.
Would we return? Possibly because of the view and experience, but not unless our booking can be guaranteed, to avoid the poor start we had on this occasion. There needs to be a better system that if you make a reservation, you turn up and it is actually reserved for you. Especially when paying 1300 AED for a gazebo for 4 people.
Overall it was an amazing experience with breathtaking views and great food to accompany the experience. We went as a 4, with two of our friends visiting us here in Dubai. Atmosphere is great with a DJ and bar, and although fully booked it doesn’t feel crowded.
We went for the gazebo for 4 which works out as 650 AED per couple, fully redeemable on food and drinks. We ordered spring rolls, tempura prawns, fries and beef sliders. The food was exceptional, being served quickly and tasted fantastic. Could not fault it.
Drink prices are on the high side at 71 AED for a beer, however this is expected being at the Address.
Negatives:
Customer service on arrival let down our experience. We booked over a week in advance and also telephoned on the morning of the booking to double check everything was ok. Which we were told it was.
We arrived one hour prior to our booking for a gazebo. Greeted by friendly staff however when we were escorted outside it was clear no gazebos were available.
The staff began discussing the matter and tried to spilt our party of 4 up by offering us two sun beds in the pool and a gazebo close by for 2.
When I began questioning why a gazebo for 4 was not reserved for us, having had it confirmed several times, we then got told its first come first serve, which is not mentioned anywhere at any stage of the booking.
I challenged this and I politely asked staff to find us a gazebo for 4, as per our confirmed booking. The staff told us it would be difficult as other guests wont want to move. I told them I understand but as we booked in advance and rang in the morning to confirm all ok with the booking, why has a gazebo for 4 not been reserved before offering them out to all other guests? It shouldn’t be the case that a booking for 4 is not kept free.
The staff were reluctant to solve the issue so I asked for a refund if it could not be done and to speak to the manager. The staff seemed happy to provide a refund without trying to find us a gazebo. I was then told to give them ten minutes while they tried to arrange something.
After excessive and unnecessary complaining the staff finally arranged a gazebo for the 4 of us. It was a shame that this took 20 minutes since arrival with myself having to complain, when all we were asking for was literally what we had booked.
Sadly the gazebo we did get was probably the worst spot possible on the deck, opposite the dj booth which was super noisy and no access to the pool infront of you. Again, extremely disappointing having blocked so early in advance, and also bringing visiting friends with us to show them Dubai, we wanted them to have the best experience.
The Buzzer for requesting service also didnt seem to work on our gazebo. With all 4 of us pressing ours multiple times and noone coming to serve us. We had to wave staff down to make our orders. However this improved as the evening went on, and the service was great. All staff very friendly and professional.
Would we return? Possibly because of the view and experience, but not unless our booking can be guaranteed, to avoid the poor start we had on this occasion. There needs to be a better system that if you make a reservation, you turn up and it is actually reserved for you. Especially when paying 1300 AED for a gazebo for 4 people.
Dear Fly-Wills,
Greetings from ZETA Seventy Seven.
Thank you for sharing your detailed feedback regarding your experience at our infinity pool’s “Swim Under the Stars.” We’re delighted to hear that you enjoyed the breathtaking views, fantastic food, and vibrant atmosphere with the DJ. It’s wonderful to know that the food exceeded your expectations and that you found it exceptional.
I do apologize for the setback on the service during your visit. While the gazebo can be booked in advance, it accommodates a maximum of 2 guests; therefore, two gazebos would be needed for your party of four. We appreciate your patience as we worked to resolve this, and your experience will be addressed with our team to ensure improvements in our reservation process.
Your feedback about the noise level and service responsiveness at the gazebo is invaluable, and we will work to enhance these aspects of the experience. We want every guest to feel valued and comfortable during their time with us.
Thank you again for your insights. We hope you might consider giving us another opportunity to provide the seamless experience you deserve.
Warm Regards,
Luke James
Management Office
Greetings from ZETA Seventy Seven.
Thank you for sharing your detailed feedback regarding your experience at our infinity pool’s “Swim Under the Stars.” We’re delighted to hear that you enjoyed the breathtaking views, fantastic food, and vibrant atmosphere with the DJ. It’s wonderful to know that the food exceeded your expectations and that you found it exceptional.
I do apologize for the setback on the service during your visit. While the gazebo can be booked in advance, it accommodates a maximum of 2 guests; therefore, two gazebos would be needed for your party of four. We appreciate your patience as we worked to resolve this, and your experience will be addressed with our team to ensure improvements in our reservation process.
Your feedback about the noise level and service responsiveness at the gazebo is invaluable, and we will work to enhance these aspects of the experience. We want every guest to feel valued and comfortable during their time with us.
Thank you again for your insights. We hope you might consider giving us another opportunity to provide the seamless experience you deserve.
Warm Regards,
Luke James
Management Office
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Dubai
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