Casa Andina Premium Valle Sagrado Hotel & Villas

Urubamba, Cusco - Peru

Map
Located in the Sacred Valley of the Incas - Cusco. Just 1 hour and 20 minutes by car from the city of Cusco and 20 minutes from Ollantaytambo. A cozy atmosphere in the middle of Urubamba, ideal if you want to relax and be close to the main tourist attractions of the valley. In addition, here you can enjoy our buffet breakfast and a wide variety of dishes at Alma Restaurant & Bar. We also have games for children, alpaca feeding, bonfires at night, live pachamanca preparation and a view of the sky in our planetarium.
Choose your rooms

Superior Matrimonial Room - XMN

Balcony
Conditioner
Desk
Heating
Ironing facilities
Minibar
Shampoo
Shower
Slippers
Toilet
Towels
TV
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:32 m2
King1 King

Superior Twin Room - XDN

Balcony
Conditioner
Desk
Heating
Ironing facilities
Minibar
Shampoo
Shower
Slippers
Toilet
Towels
TV
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:32 m2
Double2 Double131-150 cm

Matrimonial Villa - VMF

Conditioner
Desk
Heating
Ironing facilities
Kitchen
Minibar
Shampoo
Shower
Slippers
Sofa
Terrace
Toilet
Towels
TV
View
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:35 m2
King1 King

Twin Villa - VDF

Conditioner
Desk
Heating
Ironing facilities
Kitchen
Minibar
Shampoo
Shower
Slippers
Sofa
Terrace
Toilet
Towels
TV
View
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:35 m2
Double2 Double

Suite Matrimonial - SMN

Conditioner
Desk
Heating
Ironing facilities
Minibar
Shampoo
Shower
Slippers
Sofa
Sofa bed
Toilet
Towels
TV
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:49 m2
King1 King

Superior Triple Room - XTN

Conditioner
Desk
Heating
Minibar
Private bathroom
Shampoo
Shower
Slippers
Toilet
Towels
TV
View
Capacity: 3 adults
Maximum number of Guests:3
Single3 Single90-130 cm
Services offered by Casa Andina Premium Valle Sagrado Hotel & Villas
Currency exchange
Massage
Restaurant
Safe
Sauna
Accessible parking
Bar
Playground
Non-smoking rooms
Business center
Heating
Snack bar
Garden
Terrace
Pet bowls
Massage chair
Fitness
24-hour front desk
ATM on site
Facial treatments
Good to know...
5to Paradero Yanahuara, Urubamba Urubamba, Peru
City: Urubamba, Cusco
Region: Cusco
(PE) Peru Map
Check-in from 12:00
Check-out until to 10:00
VAT
The requirements for exemption from VAT tax at the time of check-in for guests are:
Present your current passport.
Present your Andean migration card that does not exceed 60 days in the country.
Otherwise, VAT will be charged at the time of check-in.
Comentario especial sobre las penalidades / Special remark regarding penalties
Tenga presente que en caso que la reserva tenga penalidad y la misma se haya realizado para pasajeros extranjeros, la penalidad deberá abonarse adicionando IVA correspondiente (aún cuando normalmente estén exentos)

---------------------------------------------------------

Please note that if the reservation has a penalty and it has been made for foreign passengers, VAT must be added to that amount (even when foreign passengers are normally exempt).
☝️ Local currency:   $ (USD)   US Dollar
☝️ Time zone:   America/Lima
Casa Andina Premium Valle Sagrado Hotel & Villas accepts special requests. Add them in the next step!
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TripAdvisor
Travelers Choice
4.5
Excellent
TripAdvisor
2.842 reviews
#14 of 45 hotels in Urubamba
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
jenniferfW8114FU
Review dated 20 Giu 2024
Fun, beautiful, and safe away from the city
The hotel is clean, large, away from Cusco’s altitude, and closer to the non-city sights.

Pros: clean, quiet, alpacas to pet, playground, fire pit, etc.

Cons: you have to eat at the hotel and take trips from here. The town is very poor amd run down. We did not walk out of the hotel without a vehicle.
Dear Jennifer

Thank you for sharing your comments on TripAdvisor. It was a pleasure to receive you at our Casa Andina Premium Valle Sagrado y Villas hotel.

I am glad that you had an excellent stay and that our facilities met your expectations. Also, I'm glad our location is convenient for you.

On the other hand, I thank you for your good comments regarding our team. It is a great satisfaction for us to have a group of people who can make you feel at home.

I sincerely hope to welcome you again.

Sincerely,
Jimmy Robles
hotel manager
juanluism455
Review dated 18 Giu 2024
Para volver
Excelente ambiente y atención. El paisaje de ensueño
Comidas y tragos de primer nivel
Habitación amplia y muy cómoda
Baño de lujo
X x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
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Estimada Alicia

Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlo en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me alegra que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. Además, me alegra que nuestra ubicación sea conveniente para usted.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa.

Sinceramente espero darle la bienvenida nuevamente.

Atentamente,
Jimmy Robles
gerente del hotel
aliciapO9318SZ
Review dated 18 Giu 2024
Muy bien
Un sitio agradable y un personal muy atento! Waldir y César fueron muy amables. Pudimos dar de comer a las alpacas en un sitio tan idílico. Muy recomendable!!! Las vistas y el paisaje del lugar fueron increibles. Una pena no poder haber estado más tiempo
Estimada Alicia

Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlo en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me alegra que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. Además, me alegra que nuestra ubicación sea conveniente para usted.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa.

Sinceramente espero darle la bienvenida nuevamente.

Atentamente,
Jimmy Robles
gerente del hotel
Minagl
Review dated 13 Giu 2024
Tuvieron una atención en el día del cumpleaños de mi marido
Excelente atención, personal muy amable y están en todos los detalles, permanente preguntando si el huesped necesita algo.
Hotel muy lindo, super recomendable. La ubicación es muy linda, muy pintoresco el paisaje. La gastronomía es excelente tanto en el restaurante como el desayuno
Estimada Mina

Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlo en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me alegra que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. Además, me alegra que nuestra ubicación sea conveniente para usted.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa.

Sinceramente espero darle la bienvenida nuevamente.

Atentamente,
Jimmy Robles
gerente del hotel
JamieC_Devon
Review dated 12 Giu 2024
Amazing Staff
Rocky is an excellent member of staff. Really happy, friendly and attentive. He really helped to make our stay very pleasant! He was always attending to tasks around the hotel to make the stay really pleasant for guests. Thank you very much! :)
Estimada Jaime

Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlo en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me alegra que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. Además, me alegra que nuestra ubicación sea conveniente para usted.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa.

Sinceramente espero darle la bienvenida nuevamente.

Atentamente,
Jimmy Robles
gerente del hotel
Sayer
Review dated 08 Giu 2024
A lovely hotel that is more of a resort
This hotel is set a small way out of Ollantaytumbo, the gateway to The Sacred Valley and the station to Machu Picchu.

It is more of a resort than just a hotel set on a large estate with llamas helping to keep the grass short. There are mutiple places to sit in the grounds and enjoy the surrounding countryside. It even has an observatory for looking at the stars.

Our room was a short walk from the main building. There are both ramps and steps to make it easier when moving your luggage.

Our room was large and comfortable with two king size beds. The bed was comfortable and the bathroom was a decent size. The shower is over the bath. There were sufficient sockets for charging devices.

Breakfast had a reasonable selection of food. There was no espresso machine, however if you select an americano and remove the cup before the additional water pours in you can almost get one.

Dinner has a limited choice which doesn't vary from day to day.

The staff are friendly and efficient. The rooms are kept clean.

Overall this is a good base for a visit to The Sacred Valley
Dear Sayer

Thank you for sharing your comments on TripAdvisor. It was a pleasure to receive you at our Casa Andina Premium Valle Sagrado y Villas hotel.

I am glad that you had an excellent stay and that our facilities met your expectations. Also, I'm glad our location is convenient for you.

On the other hand, I thank you for your good comments regarding our team. It is a great satisfaction for us to have a group of people who can make you feel at home.

I sincerely hope to welcome you again.

Sincerely,
Jimmy Robles
hotel manager
an00shh
Review dated 06 Giu 2024
Sacred Valley stay at Casa Andina
Very nice hotel. Staff are friendly and courteous. Our room was great and large enough to feel at ease. Views are nice and calming. The bed comfortable and pillows were soft. Great shower space. The two elements that need some work are: 1) Restaurant service was very slow with one person serving during the two day stay. Food is good. 2) Spa is okay and pricey. The person who attended me was in training with little experience. I would explore other properties for what we paid in the future.
Dear Guest

Thank you for sharing your comments on TripAdvisor. It was a pleasure to receive you at our Casa Andina Premium Valle Sagrado y Villas hotel.

I am glad that you had an excellent stay and that our facilities met your expectations. Also, I'm glad our location is convenient for you.

On the other hand, I thank you for your good comments regarding our team. It is a great satisfaction for us to have a group of people who can make you feel at home.

I sincerely hope to welcome you again.

Sincerely,
Jimmy Robles
hotel manager
JimmySolis2006
Review dated 03 Giu 2024
Perfecto lugar!!!!
Excelente y acogedor lugar!!!! La atención del personal fue muy buena. Todos atentos y amables. Las personas que atienden en el restaurante fueron muy atentas y estuvieron muy pendientes de que nos sintiéramos bien. 100 puntos para ellas. Gracias a Enrique y Jimmy por la atención en recepción y un agradecimiento especial a Paola por ayudarnos con los requerimientos de alimentación y por la celebración del cumpleaños de mi esposa. En resumen un lugar 100% recomendable.
Estimado Theb

Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlo en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me alegra que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. Además, me alegra que nuestra ubicación sea conveniente para usted.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa.

Sinceramente espero darle la bienvenida nuevamente.

Atentamente,
Jimmy Robles
gerente del hotel
apestana1
Review dated 01 Giu 2024
Muy buena estadía!
Todo muy limpio, las camas riquísimas, y todos super buena gente! La comida también súper rica! Tenían bastante opciones para el desayuno y una mácina para hacer café que también me encanto! En las mañanas sacan a las alpacitas y puedes tomarte fotos gratis!
Estimada Apestana1

Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlo en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me alegra que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. Además, me alegra que nuestra ubicación sea conveniente para usted.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que pueden hacerte sentir como en casa.

Sinceramente espero darle la bienvenida nuevamente.

Atentamente,
Jimmy Robles
gerente del hotel
allyc568
Review dated 01 Giu 2024
Amazing experience at the Casa Adina!
We had a lovely stay at the Casa Adina Premium Hotel! The entire area is lovely, with incredible mountain views and cute cabins, where the guests stay at. The place is overall very clean, we loved the breakfast food and its variety. But the best part were the Alpacas! Recommend 100%.
Dear Ally

Thank you for sharing your comments on TripAdvisor. It was a pleasure to receive you at our Casa Andina Premium Valle Sagrado y Villas hotel.

I am glad that you had an excellent stay and that our facilities met your expectations. Also, I'm glad our location is convenient for you.

On the other hand, I thank you for your good comments regarding our team. It is a great satisfaction for us to have a group of people who can make you feel at home.

I sincerely hope to welcome you again.

Sincerely,
Jimmy Robles
hotel manager
17michelle07
Review dated 16 Ago 2023
Kein 5 Sterne Hotel
Ich beziehe mich auf die vorherige Bewertung meines Onkels. Ich möchte seine Kritik bestätigen, aber auch noch einmal besonders auf die Freundlichkeit des Personals hinweisen. An der Bar haben wir uns besonders wohl gefühlt. Völlig irritiert bin ich von der Antwort von Jimmy Robles. Entweder er hat ein völlig falsches Übersetzungsprogramm oder es ist Strategie, die Leser zu täuschen.
“Vielen Dank, dass Sie Ihre Kommentare auf TripAdvisor geteilt haben. Ich freue mich, dass Sie einen hervorragenden Aufenthalt hatten und dass unsere Einrichtungen Ihren Erwartungen entsprochen haben. Ebenso freue ich mich, dass unser Standort für Sie günstig war, wie Sie erwähnt haben. Außerdem danke ich Ihnen für Ihre guten Kommentare zu unserem Team. Für uns ist es eine große Genugtuung. Ich hoffe aufrichtig, Sie wieder bei uns begrüßen zu dürfen. “Jimmy Robles.
811frankr
Review dated 28 Lug 2023
Mir ist es zu groß und wenig charmant
Also meiner Meinung nach hat ein Individualtourist hier nichts verloren. Eine Riesenanlage ohne Charme. Warum das Haus fünf Sterne erhalten hat erschließt sich mir nicht. Das Buchen über booking.com war schnell gemacht.
Ein Kontakt zum Hotel ließ sich nicht herstellen. Über booking bekam man keine Antwort. Auch auf emails nicht. Wir mussten uns am Bahnhof durchfragen und sind dann mit einem Taxi in eine total abgelegene Gegend gebracht worden.
Hier ist weiter nichts. Die hohen Berge erlauben nur eingeschränkte Sonnenstunden. Viele lieben jedoch den Blick auf die Berge. Auch keine Restaurants in der Nähe. Das Hauseigene hat absolut keinen Charme, hat hohe Decken und ist sehr kalt. Die Speisekarte ist langweilig und hochpreisig. Wir haben uns dann an die Bar gesetzt und Snacks bestellt. Mein Hühnchen war paniert und völlig geschmacklos. Die Barfrau sehr höflich und freundlich. Trotzdem, jemand, der Essen und Trinken mag, ist hier definitiv falsch. Das Frühstück ist gut, Kaffee ist allerdings schwer zu bekommen. Entweder man nimmt den aus einer Wärmekanne, der ist allerdings nur lauwarm. Oder man benutzt den einzigen Automaten, für ein Hotel mit ungefähr 200 Zimmern. Anstatt weitere Automaten aufzustellen, wird man per Schild gebeten, weniger frequentierte Zeiten zu wählen. Aus dem Automaten kommt etwa alle 60 Sekunden ein Kaffee raus, daher sind die Schlangen lang. Bei uns war der Automat auch noch ständig defekt. Ganz schlecht organisiert.
Das Zimmer war groß, die Matratzen sehr gut. Das Bad jedoch renovierungsbedürftig, Fugen rausgebrochen und die Duschtür schließt nicht richtig, sodass die Fußmatte vor der Dusche klatschnass wird. Man soll kein Papier in die Toilette werfen, für so ein großes fünf Sterne Hotel peinlich. Eine Pumpenanlage löst das in anderen Häusern. Das Hotel ist quasi auf der grünen Wiese und nicht mitten in der Stadt. In unserem Preis von 175,- USD war nur Frühstück inclusive, Wellness und Spa nur gegen sehr teures Geld.
Die Anlage ist sauber und gepflegt und die Mitarbeiter allesamt sehr freundlich mit Spaß und lächelnd bei ihrer Arbeit. Jeden Tag um 8.00 Uhr, 12.00 Uhr und 16.00 Uhr werden vier junge Alpakas von Kindern der Gäste gefüttert. Sehr charmant anzusehen.
Gracias por compartir sus comentarios en TripAdvisor. Fue un placer recibirlos en nuestro hotel Casa Andina Premium Valle Sagrado y Villas.

Me complace que haya tenido una excelente estadía y que nuestras instalaciones hayan cumplido con sus expectativas. De igual forma, me alegro de que nuestra ubicación haya sido conveniente para usted. Como menciona.

Por otro lado, le agradezco sus buenos comentarios respecto a nuestro equipo. Es una gran satisfacción para nosotros contar con un grupo de personas que puedan hacerte sentir como en casa.

Espero sinceramente darle la bienvenida de nuevo.

Atentamente,
Jimmy Robles
Gerente del hotel
ernestodettorre
Review dated 11 Nov 2022
Ottimo
Ottimo resort , bello , ben arredato pulito con personale gentilissimo. Ottima la colazione. Ambienti puliti , silenzioso camere comode ben organizzato. Nel l’ingresso un bel camino moderno e funzionante Complimenti….. anche ai Lama . Nel cuore delle Ande peruviane
DrHotel71
Review dated 20 Ott 2022
Die Seele baumeln lassen
Das Hotel befindet sich in einer sehr gepflegten und weitläufigen Anlage mit einem tollen Blick auf die Anden. Die Zimmer sind ruhig gelegen und modern eingerichtet. Das Personal ist sehr freundlich und aufmerksam. Das Restaurant mit seinem Frühstück und Abendessen ist durchaus zu empfehlen. Ein Besuch an der Bar oder ein Getränk vor dem Kamin lohnen sich.
Leslau
Review dated 17 Ago 2022
Petit havre de paix
Superbe hôtel !
Un petit paradis isolé de la ville.
Un personnel au petit soin.
De bons cocktails.
Des activités sympas (observatoire astronomique, jeux, alpagas, etc.).
Notre chambre était super et bien équipée.
Une amélioration à envisager sur le restaurant, il n’y a pas beaucoup de choix pour les repas.
Le petit déjeuner est très correct.
593umbertog
Review dated 16 Mar 2020
Casa sagrada
Più che una delle tante ottime recensioni è un ringraziamento allo staff di questa Casa Andina "Unica". Yuri, Esther, Carlos, Ivone e Rocky: GRAZIE! Li vogliamo nominare perché hanno reso speciale il nostro brevissimo soggiorno. Immersi nello spettacolo della Valle Sacra è stato bellissimo affidarsi alla vostra accoglienza (SPA, BAR, RISTORANTE e COLAZIONE: perfetti!)
Caro ospite,
Grazie mille per il tempo che hai dedicato a condividere il tuo bel commento sulla tua esperienza nel nostro hotel.
Le tue impressioni sono molto importanti per noi e siamo davvero lieti di sapere che sei stato più che soddisfatto delle nostre strutture e servizi forniti.
Speriamo di avere la gioia di riavervi presto in qualunque momento.
Sarà un piacere per noi servirti.
Cordiali saluti,
Silvana Villavicencio
Direttore d'albergo
Clara44445
Review dated 21 Feb 2020
Hotel moltobuono e bella strttura
Nel viaggio in peru abbiamo fatto una notte a questoalbergo e stata una buonissima esperienza paricolaarmenre sono statigentilissimi miriam cecilia rubene gustavo addetti al ri e imento buona la cucina

R

Er

Caro ospite,
Grazie mille per il tempo che hai dedicato a condividere il tuo bel commento sulla tua esperienza nel nostro hotel.
Le tue impressioni sono molto importanti per noi e siamo davvero lieti di sapere che sei stato più che soddisfatto delle nostre strutture e servizi forniti.
Speriamo di avere la gioia di riavervi presto in qualunque momento.
Sarà un piacere per noi servirti.
Cordiali saluti,
Silvana Villavicencio
Direttore d'albergo
jeanpaulgillen
Review dated 03 Dic 2019
Ruhige Oase in einem herrlichen Tal.
Sehr gepflegte Anlage mit wohnlich eingerichteten Appartemente in einer wunderschönen Bergwelt. Das Restaurant des Hotels, ein kulinarischer Höhepunkt. Das Hotelpersonal ist sehr freundlich, hilfsbereit und immer mit einem Lächeln zu Diensten. Ein persönliches Dankeschön an Zendhy und Mirian in der Rezeption.
Hallo JeanPaul:
Vielen Dank für Ihre Kommentare auf TripAdvisor. Es war eine Freude, Sie in unserem Hotel Casa Andina Premium Valle Sagrado & Villas begrüßen zu dürfen.
Ich freue mich, dass Sie einen hervorragenden Aufenthalt hatten und unsere Einrichtungen Ihre Erwartungen erfüllt haben.
Andererseits danke ich Ihnen für Ihre guten Kommentare zu unserem Team. Es ist eine große Befriedigung für uns, eine Gruppe von Menschen zu haben, die Sie sich wie zu Hause fühlen lassen.

Ich hoffe aufrichtig, Sie wieder zu empfangen.

Viele Grüße
Silvana Villavicencio
Hotelmanager
L5173SLthomasb
Review dated 11 Ott 2019
Bar cocktails
Merci à Fernando magicien du cocktail. Pas de carte mais un échange qui abouti à une création personnalisée qui vous surprendra a coup sûr ! Un des meilleurs cocktail de ma vie. Laissez vous surprendre et appréciez...
Cher invité,
Merci beaucoup pour le temps que vous avez réservé pour partager votre commentaire sur votre expérience dans notre hôtel. Vos impressions sont très importantes pour nous et nous sommes vraiment ravis de savoir que vous avez été plus que satisfait de nos installations et du service fourni.
Nous espérons avoir le plaisir de vous revoir bientôt.
Ce sera un plaisir pour nous de vous servir.
Sincères amitiés,
Silvana Villavicencio
Directeur de l'hôtel
MartialS2
Review dated 11 Ott 2019
Bar à cocktail
Fernando très accueillant et compétent qui vous fait découvrir ses créations ! Pas de carte, que du personnalisé, c’est un vrai magicien du cocktail ! Ses cocktails sont personnalisés et délicieux ! Merci Fernando !
Cher invité,
Merci beaucoup pour le temps que vous avez réservé pour partager votre commentaire sur votre expérience dans notre hôtel. Vos impressions sont très importantes pour nous et nous sommes vraiment ravis de savoir que vous avez été plus que satisfait de nos installations et du service fourni.
Nous espérons avoir le plaisir de vous revoir bientôt.
Ce sera un plaisir pour nous de vous servir.
Sincères amitiés,
Silvana Villavicencio
Directeur de l'hôtel
677leonardom
Review dated 25 Set 2019
Tour del Perù
Albergo meraviglioso. Struttura fantastica, ottimo ristorante, camere bellissime e ampie. Attenzione ai particolari e nessun appunto da fare. Sicuramente una struttura da consigliare, con personale gentile, cortese e professionale. Bravi.
Olá 677leonardom:
Obrigado por compartilhar seus comentários no TripAdvisor.
Foi um prazer conhecê-lo no nosso hotel Casa Andina Premium Valle Sagrado Hotel & Villas.
Estou satisfeito por você ter tido uma excelente estadia e por nossas instalações atenderem às suas expectativas.
Por outro lado, agradeço seus bons comentários sobre nossa equipe.
É uma grande satisfação termos um grupo de pessoas que podem fazer você se sentir em casa.

Sinceramente, espero recebê-lo novamente.

Atenciosamente,
Silvana Villavicencio
Gerente do hotel
ute0113
Review dated 13 Set 2019
Schön gelegenes Hotel
Die Lage im urubambatal ist etwas abgelegen, aber sehr schön. Besonders morgens. Leider waren wir viel unterwegs und könnten das schöne Hotel nicht entsprechend nutzen. Das Frühstücksbüffet war wirklich sehr gut. Das Abendessen hatte eine sehr gute Auswahl und der Service war auch sehr gut. Der Pisco Sour war wunderbar. Alle Mitarbeiter waren freundlich und hilfsbereit. Vielen lieben Dank für einen schönen Aufenthalt.
Lieber Gast,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihren Kommentar zu Ihrem Aufenthalt in unserem Hotel mitzuteilen. Ihre Eindrücke sind uns sehr wichtig und wir freuen uns sehr, dass Sie mit unseren Einrichtungen und unserem Service mehr als zufrieden waren.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Es wird uns eine Freude sein, Ihnen zu dienen.
Mit freundlichen Grüßen,
Silvana Villavicencio
Hotelmanager
sergino0409
Review dated 13 Nov 2018
Una notte "imperiale"
Bellissima struttura nella valle. Giardini molto curati e le parti comuni sono carine ma forse un pò "fredde". Camera: ci hanno assegnato la suite imperiale! Bellissima ... ampio soggiorno, camera con letto a tre piazze e un televisore da 60 pollici! Bagno con vasca, doccia interna e doccia esterna ed infine giardinetto con piccola piscina privata!
Tutto molto bello anche se era freddo e dagli infissi passava un vento gelido! Comunque tutti i cottage andini sono molto belli mentre le camere e le suite hanno il bagno un pò vecchio!
Buona cena e ottima colazione ... la location è veramente incantevole!
Consigliato ma prendete i cottage!
Ciao Sergio:
Grazie per aver condiviso i tuoi commenti su TripAdvisor. È stato un piacere darvi il benvenuto all'hotel Casa Andina Premium Sacred Valley Hotel & Villas.
Sono lieto che tu abbia avuto un soggiorno eccellente e che le nostre strutture abbiano soddisfatto le tue aspettative. È una grande soddisfazione per noi avere un gruppo di persone che potrebbero farti sentire a casa.

Spero sinceramente di riceverti di nuovo.

Cordiali saluti,
Silvana Villavicencio
Gestore dell'hotel
coucounet1
Review dated 06 Ago 2018
A éviter absoluement
Je suis étonnée de tant d’avis positifs.

Voici mon approche de ce soit disant 5 étoiles.

Nous avions réservé une suite room. Cette dernière était d’un confort correct mais dans un pays où au mois d’août il fait environ 15 degré maximum : on peut s’attendre à une chambre chauffée. Ce n’était pas le cas, il y faisait moins de 15 degrés. Il y avait trois petits chauffages électriques d’appoint pour 45 m2 dont juste deux marchaient. Au bout de trois heures : nous avions toujours 15 degrés dans la chambre car il y avait beaucoup de baies vitrées et aucune isolation.

Nous avons réclamé à plusieurs reprises une solution. Le personnel est inefficace et antipathique. La solution trouvée n’est pas satisfaisante car nous avons une chambre de catégorie inférieure et une chambre un peu mieux chauffée. Il faut savoir que dans cette hôtel, le chauffage n’est pas allumée avant 17 heures. C’est inadmissible pour un cinq étoiles surtout lorsque nous avions prévu de nous reposer une après midi dans notre chambre.

De plus, le restaurant n’est pas chauffé et la qualité des mets et du service est médiocre. Les prix sont plus chers qu’ailleurs car il profite de leur monopole sur le site puisqu’il n’y a pas de possibilité simple pour déjeuner ou diner ailleurs.

Bref, passez votre chemin

Dear Mr. Cabanes,

Thank you for taking the time to write your comments through this channel.

We apologize for not having met your expectations during your recent stay with us. Nonetheless, we would like to take this opportunity to address some of the aspects you mentioned in your comment.

On one hand, regarding the temperature, we would like to mention that you were assigned was one of the best rooms we have; located in the hotel’s Villas. In each of these rooms at the Villas there is a heater and a set of thick blankets. Nonetheless, we always offer our guests extra heaters and blankets. The first action taken was to provide you with up to 3 extra heaters, as soon as we knew about your discomfort. However, when you mentioned this action wasn’t enough, we proceeded to change rooms for you to a new one located inside the hotel. Regarding the hotel’s general heating system, as you mention, we turn it on at 5:00 pm, given that the days at Valle Sagrado are usually sunny. This heating system remains on from 5:00 pm to 9:00 am, time in which it is turned off as temperature begins to rise. We apologize if the actions taken did not fulfil your expectations; please know that we did everything we could in order to improve your experience.

On the other hand, we regret knowing that you perceived our service to be deficient. Please know that by no means did we intend to provide a bad service for you. At all times we aimed to provide solutions for you and treat you with respect, as we do all guests.

We hope that we can revert the impression taken in the near future.

Cordially,
Silvana Villavicencio
Hotel Manager
Nanotbedoule
Review dated 29 Ott 2017
Super
Génial. Super.
Un peu isolé mais sincèrement très très confortable.
Cadre magnifique
Chambre très confortable et très spacieuse. Literie impeccable.
Salle de bain à l’image de la chambre.
restauration et petit déjeuner de bonne qualité
Ne pas hésiter à y sejourner
Cher invité,
Merci beaucoup pour votre avis, ce qui nous est très précieux.
C'est un plaisir pour nous de savoir que vous avez apprécié votre séjour avec nous.
Nous continuerons à travailler pour la satisfaction de nos clients, ce fut un plaisir de les avoir à la maison.
Cordialement,
Silvana Villavicencio
Directeur de l'hôtel
☝️ Each review represents the personal opinion of a Tripadvisor member and not of Tripadvisor LLC or MeTour.it. Tripadvisor conducts checks on reviews as part of industry-leading reliability and safety standards. More info on the Tripadvisor website. The total number of reviews published on this page of MeTour.it may be fewer than indicated on Tripadvisor. This occurs because we select only the 15 most recent reviews and do not include reviews written in languages other than those supported by this site.
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