In the heart of one of the most beautiful cities in the world; Charged with the Spanish influence and the powerful mixture of multiculturalism, is the Hotel Charleston Santa Teresa, housed in a historic building that accounts for the tradition of Cartagena de Indias from its origins as a Caribbean port to becoming the capital of tourism in South America. South.
Classic Courtyard View
These cozy and traditional rooms, located in the Colonial Convent of the XVII Century and th Republican Building, are beautifully decorated with modern facilities, offering views of the internal corridors and the emblematic courtyards.
1 QueenSuperior Twin Room
Rooms of unique an elegant style, located in the Colonial Convent of the XVII Century and th Republican Building, combine a contemporary design with great views over the historic walls and the old city of Cartagena.
Premium Balcony
Rooms with an exclusive interior design, located in the republican Building, provide a cozy space of luxury and the charm of the Caribbean on your balcony and your living room overlooking the central courtyard and Harry’s Bar restaurant.
1 KingPremier Deluxe
Sophisticated rooms with large spaces, located the Repulican Building and the Colonial Convent of the XVII century, its abundance of natural light allows you to enjoy a magnificent view of the colonial facades, historic center, walls, the Caribbean Sea and the modern city.
Junior Suite
Elegant spaces and exclusive design, located in the Republican Building, provide anple spaces for relaxation with a living room, its interior decorated with luxury details and its large windows overlooking the colonial facades of the historic center and the central courtyard.
Colonial Suite
Unique and exclusive suites of integrated space located in the Colonial Convent of the XVII Century that preserve the details of the historic building combining the luxury and the facilities of a specially decorate space for rest with a view of the colonial streets an facades.
Master Suite
Exclusive, elegant and spacious suites located on the top floor of the Republican Building, exalting its modern décor and crate a luxurious atmosphere in its living room and dining room, with historic architectural details on its balcony overlooking the Caribbean Sea and the modern city.
Grand Suite
Located in the Republican Building, these spacious and sophisticated suites offer a comfortable bedroom, living room and separate dining room with an impressive view over Plaza Santa Teresa, the iconic walls and the Caribbean Sea.
Courtyard View Suite
Spazi eleganti e dal design esclusivo, situati nell'edificio repubblicano, offrono ampi spazi per il relax con un soggiorno, i suoi interni decorati con dettagli di lusso e le sue ampie finestre che si affacciano sulle facciate coloniali del centro storico e sul cortile centrale.
Die eleganten Räume und das exklusive Design befinden sich im republikanischen Gebäude und bieten viel Platz zum Entspannen. Das Wohnzimmer ist mit luxuriösen Details dekoriert und die großen Fenster bieten einen Blick auf die kolonialen Fassaden des historischen Zentrums und den Innenhof.
Les espaces élégants et le design exclusif, situés dans le bâtiment républicain, offrent de nombreux espaces de détente avec un salon, un intérieur décoré avec des détails luxueux et ses grandes fenêtres donnant sur les façades coloniales du centre historique et de la cour centrale.
Элегантные помещения и эксклюзивный дизайн, расположенные в Республиканском здании, предоставляют достаточно места для отдыха с гостиной, интерьер которой украшен роскошными деталями, а из больших окон открывается вид на колониальные фасады исторического центра и центрального двора.
位于共和党大厦的优雅空间和独特的设计为放松提供了充足的空间，设有起居室，其内部采用豪华细节装饰，大窗户可以俯瞰历史中心的殖民地外墙和中央庭院。
Die eleganten Räume und das exklusive Design befinden sich im republikanischen Gebäude und bieten viel Platz zum Entspannen. Das Wohnzimmer ist mit luxuriösen Details dekoriert und die großen Fenster bieten einen Blick auf die kolonialen Fassaden des historischen Zentrums und den Innenhof.
Les espaces élégants et le design exclusif, situés dans le bâtiment républicain, offrent de nombreux espaces de détente avec un salon, un intérieur décoré avec des détails luxueux et ses grandes fenêtres donnant sur les façades coloniales du centre historique et de la cour centrale.
Элегантные помещения и эксклюзивный дизайн, расположенные в Республиканском здании, предоставляют достаточно места для отдыха с гостиной, интерьер которой украшен роскошными деталями, а из больших окон открывается вид на колониальные фасады исторического центра и центрального двора.
位于共和党大厦的优雅空间和独特的设计为放松提供了充足的空间，设有起居室，其内部采用豪华细节装饰，大窗户可以俯瞰历史中心的殖民地外墙和中央庭院。
Classic Ocean View
These cozy and traditional rooms, located in the Colonial Convent of the XVII Century and th Republican Building, are beautifully decorated with modern facilities and offer views of the Caribbean Sea.
Good to know...
Check-in from 15:00
Check-out until to 12:00
Política de IVA/ VAT Policy
Los huéspedes colombianos o extranjeros residentes en el país han de abonar el IVA del 19 % directamente en el hotel. De acuerdo con la Ley Colombiana, solo están exentos de pagar los turistas que tengan Permiso de Ingreso y Permanencia: Permiso de Turismo categoría PT (antes PIP-3, o PIP-5, o PIP-6, o PIP-10); o visa tipo V=Visitante (antes Visa TP-11 o TP-12) o visa tipo M=Migrante: (antes TP -7) o visa tipo R=Residente. En el momento del check in en el Hotel habrá que mostrar el sello o visado correspondiente.IVA de alojamiento 19%. Impuesto sobre alimentos y bebidas 8%. Exención
hasta el 31 de diciembre de 2022 .
Colombian guests or foreigners residing in the country must pay the 19% VAT directly at the hotel. According to Colombian Law, only tourists who have an Entry and Permanence Permit are exempt from paying: Tourism Permit category PT (formerly PIP-3, or PIP-5, or PIP-6, or PIP-10); or visa type V=Visitor (before Visa TP-11 or TP-12) or visa type M=Migrant: (before TP -7) or visa type R=Resident. At the time of check-in at the Hotel, the corresponding stamp or visa must be shown.
Accommodation VAT 19%. Tax on food and beverages 8%. Exemption
until December 31, 2022.
Términos Generales/ General Terms
TERMINOS Y CONDICIONES
• El servicio de recogida al aeropuerto debe ser solicitado vía correo electrónico, WhatsApp o vía telefónica con 24 horas de anticipación con un costo de de $ 65.000 o $ 25 (De 1 a 3 pasajeros).
• Tenga en cuenta que, debido a la nueva normativa, los aforos de los espacios se encuentran limitados y algunos de los servicios pueden presentar cambios en los horarios.
• La tarifa reservada aplica para las fechas de estancia, tipo de habitación/noche y según el numero de pasajeros confirmados durante el proceso de reservación. Cambios en tipo de habitación, numero de noches o pasajeros adicionales podrán generar variación en los importes confirmados en este documento.
• Cancelación o modificación debe ser recibido por el hotel 72 horas antes de la fecha de llegada para evitar cargos de penalidad de la primera noche.
• Hasta un (1) menor de 4 años gratis, compartiendo habitación con sus padres en cama disponible o cuna. En caso de requerir una cama adicional esta será gratis si el espacio de la habitación lo permite y la solicitud deberá realizarse 24 horas antes de la llegada.
• Horario Check In 15:00. Horario Check out a las 12:00 mediodía.
• Early Check in y Late Check out están sujetos a disponibilidad y cargos adicionales pueden aplicar.
• Tarifa en $ será convertida a pesos colombianos en el momento de efectuarse el pago, con base en la tasa de cambio diaria y está sujeta a las fluctuaciones de la tasa diaria sin previo aviso.
• El ingreso de personas no identificadas durante el proceso de check in online o notificadas en el momento de validación del registro en el Front Desk, se encuentra totalmente prohibido para su seguridad y la de nuestros huéspedes.
• El proceso de limpieza de la habitación del huésped se realiza diariamente durante su estancia, el huésped podrá disponer o modificar la frecuencia de este proceso, notificándolo a la recepción del hotel durante su validación de registro al ingreso.
FEES
• Seguro Hotelero por persona por noche 3$
• Cotelco por noche por habitación 1.8$
Atendiendo el decreto No 1408 del 3 de noviembre del 2021 del Ministerio del interior, a partir del 16 de noviembre de 2021, se exigirá como requisito a todas las personas mayores de 18 años el carné de vacunación o certificado digital con el esquema completo de vacunacion para el ingreso a los servicios del Restaurante Harry's Cartagena, Plaza Santa Teresa Restaurante y así mismo la asistencia a todos los eventos que se desarrollen en las instalaciones del hotel. En caso de no contar con el carnet de vacunación con el esquema completo, podrá cancelar las reserva hasta 5 días después de realizada la reserva sin penalidad. El hotel se abstendrá de permitir el ingreso y/o participación a los eventos en caso de incumplir con los requisitos mencionados. Les recomendamos revisar los protocolos relacionados con el COVID- 19 en la página de la alcaldía de Cartagena para su próxima visita a la ciudad de Cartagena en el link https://www.cartagena.gov.co
Por disposición de la Ley 1335 de 2009, el hotel Charleston Santa Teresa es un espacio libre de humo de tabaco, incumplir esta ley acarrea el cobro de una penalidad de $ $500 o $ $1.500.000 que serán cargados a la cuenta del huésped. El HOTEL CHARLESTON SANTA TERESA apoya y da cumplimiento a las leyes 679 del 2001(Art. 16, 17 y 19), 1336 del 2009, Ley 599 de 2000 y la resolución 3840 del 2009 las cuales tienen como objetivo dictar medidas de protección contra la explotación, la pornografía, el turismo sexual y las demás
formas de abuso sexual contra niños, niñas y adolescentes. -Hoteles Charleston SAS informa que el usuario, al proporcionar voluntariamente sus datos personales a través de cualquier forma de este sitio web o correo electrónico y aceptar su envío, autorizo a HOTELES CHARLESTON SAS y su establecimiento HOTEL CHARLESTON SANTA TERESA CARTAGENA al tratamiento de sus datos personales. https://www.hotelcharlestonsantateresa.com/proteccion-dedatos.html
TERMS AND CONDITIONS
• The airport pick-up service must be requested via email, WhatsApp or by phone 24 hours in advance at a cost of $ 65,000 or $ 25 (From 1 to 3 passengers).
• Keep in mind that, due to the new regulations, the capacity of the spaces is limited and some of the services may present changes in schedules.
• The reserved rate applies to the dates of stay, type of room/night and according to the number of passengers confirmed during the reservation process. Changes in room type, number of nights or additional passengers may generate variation in the amounts confirmed in this document.
• Cancellation or modification must be received by the hotel 72 hours before the arrival date to avoid penalty charges for the first night.
• Up to one (1) child under 4 years free, sharing a room with their parents in an available bed or cot. In case of requiring an additional bed, it will be free if the space of the room allows it and the request must be made 24 hours before arrival.
• Check-in time 15:00. Check out time at 12:00 noon.
• Early Check in and Late Check out are subject to availability and additional charges may apply.
• Rate in $ will be converted to Colombian pesos at the time of payment, based on the daily exchange rate and is subject to fluctuations in the daily rate without prior notice.
• The entry of unidentified persons during the online check-in process or notified at the time of registration validation at the Front Desk, is totally prohibited for your safety and that of our guests.
• The cleaning process of the guest's room is carried out daily during their stay, the guest may arrange or modify the frequency of this process, notifying the hotel reception during their registration validation upon arrival.
FEES
• Hotel insurance per person per night 3$
• Cotelco per night per room 1.8$
In accordance with Decree No 1408 of 3 November 2021 of the Ministry of the Interior, from 16 November 2021, all persons over 18 years of age will be required to have a vaccination card or digital certificate with the complete vaccination schedule for admission to the services of Harry's Cartagena Restaurant, Plaza Santa Teresa Restaurant and likewise for attendance at all events that take place in the hotel facilities. If you do not have the vaccination card with the complete vaccination schedule, you may cancel your reservation up to 5 days after the reservation has been made without penalty. The hotel will refrain from allowing entry and/or participation in the events in case of non-compliance with the above requirements. We recommend that you review the protocols related to COVID-19 on the website of the Mayor's Office of Cartagena for your next visit to the city of Cartagena at https://www.cartagena.gov.co.
By provision of Law 1335 of 2009, the Charleston Santa Teresa hotel is a smoke-free space, failure to comply with this law entails the collection of a penalty of $ $500 or $ $1,500,000 that will be charged to the guest's account. HOTEL CHARLESTON SANTA TERESA supports and complies with laws 679 of 2001 (Art. 16, 17 and 19), 1336 of 2009, Law 599 of 2000 and resolution 3840 of 2009 which aim to dictate protection measures against exploitation, pornography, sex tourism and other forms of sexual abuse against children and adolescents. -Hotels Charleston SAS informs that the user, by voluntarily providing their personal data through any form of this website or email and accepting their submission, authorize HOTELES CHARLESTON SAS and its establishment HOTEL CHARLESTON SANTA TERESA CARTAGENA to process their data personal. https://www.hotelcharlestonsantateresa.com/data-protection.html
Política de No Show/ No Show Policy
La no presentación del huésped en la fecha reservada, dará al hotel la facultad de liberar la habitación y se cargará el precio total de la reserva.The non-show of the guest on the reserved date, will give the hotel the power to release the room and the total price of the reservation will be charged.
Comentario especial sobre las penalidades / Special remark regarding penalties
Tenga presente que en caso que la reserva tenga penalidad y la misma se haya realizado para pasajeros extranjeros, la penalidad deberá abonarse adicionando IVA correspondiente (aún cuando normalmente estén exentos)---------------------------------------------------------
Please note that if the reservation has a penalty and it has been made for foreign passengers, VAT must be added to that amount (even when foreign passengers are normally exempt).
Charleston Santa Teresa Cartagena accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Why choose Metour.it as your reliable online travel agency?Metour.it is committed to offering travelers authentic and unforgettable experiences. As a leading trusted online travel agency, we stand out for our dedication to quality, safety and customer satisfaction. Every destination, package and service offered has been carefully selected to ensure an unparalleled travel experience. Furthermore, our expert team is always on hand to assist you at every stage of your journey, ensuring that every detail is taken care of to perfection.
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
- What is Paga in Structural and what are Payment Pre-Authorisations?
When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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Our partners follow rigorous anti-Covid safety protocols, including regular sanitization and social distancing. You can find specific details in the individual accommodation and activity sheets -
Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Special Needs
4 dedicated services from Charleston Santa Teresa Cartagena
Wheelchair Accessible Rooms
This structure has rooms designed for accessibility to people in wheelchairs. They may not have a bathroom in the room.
Rooms With Private Bathroom Accessible With Wheelchair
Rooms with bathroom equipped to accommodate people in wheelchairs.
Disabled bathroom
The structure is equipped with bathrooms suitable for use by people in wheelchairs
Structure Without Architectural Barriers
The structure is free of architectural barriers and guarantees full accessibility to people in wheelchairs.
Travelers Choice
4.5
Excellent
891 reviews
#60 of 366 hotels in Cartagena
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 21 Ott 2024
Exceptional hotel
An absolutely beautiful hotel with exceptional service. It has all the character of the historical building but with top class service and amenities. Would highly recommend staying here - you won’t regret it. The staff go out of their way to make you feel special
Dear guest,
We sincerely appreciate your feedback. We're pleased to hear that you enjoyed your stay and valued both the history of the hotel and our services. It would be our pleasure to welcome you again in the future and continue to offer you a memorable experience.
We sincerely appreciate your feedback. We're pleased to hear that you enjoyed your stay and valued both the history of the hotel and our services. It would be our pleasure to welcome you again in the future and continue to offer you a memorable experience.
Review dated 16 Ott 2024
mi matrimonio
excelente servicio, comida inigualable, realice la recepción del mi matrimonio, limpieza impecable,
el restaurante es impecable, estube 5 dias no tengo tacha del servicio, los jabones, champús, etc es muy bueno
el spa muy bueno, la piscina es maravillosa
el restaurante es impecable, estube 5 dias no tengo tacha del servicio, los jabones, champús, etc es muy bueno
el spa muy bueno, la piscina es maravillosa
Estimado huésped,
Muchas gracias por sus amables palabras. Nos alegra saber que su experiencia fue tan positiva y que tanto nuestros servicios como nuestras instalaciones cumplieron con sus expectativas. Ha sido un honor formar parte de un momento tan especial como su matrimonio. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir brindándole momentos inolvidables.
Muchas gracias por sus amables palabras. Nos alegra saber que su experiencia fue tan positiva y que tanto nuestros servicios como nuestras instalaciones cumplieron con sus expectativas. Ha sido un honor formar parte de un momento tan especial como su matrimonio. Esperamos tener la oportunidad de darle la bienvenida nuevamente y seguir brindándole momentos inolvidables.
Review dated 14 Ott 2024
Amazing Experience!
Amazing experience! The hotel is absolutely gorgeous, the buffet breakfast is delicious with a great variety of fresh fruit, pastry, eggs and typical specialties. Beautiful rooftop pool with ocean view and bar. The employees are super nice! 100% recommended!
Dear Guest,
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our facilities and the service provided by our team. It was a pleasure having you, and we hope to welcome you back in the near future.
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our facilities and the service provided by our team. It was a pleasure having you, and we hope to welcome you back in the near future.
Review dated 09 Set 2024
A wedding in Cartagena
We hosted our daughter's wedding at this hotel. Excellent place, great service, impecable from all angles. Greatly recommended. Good is great, people are very nice. We are delighted to have chosen Santa Teresa for this special occasion.
Dear Guest,
Thank you so much for your wonderful review! Our team strives to make every event exceptional, and we’re thrilled to have been a part of such a memorable occasion. We look forward to welcoming you back in the future
Sincerely,
Hotel Charleston Santa Teresa team
Thank you so much for your wonderful review! Our team strives to make every event exceptional, and we’re thrilled to have been a part of such a memorable occasion. We look forward to welcoming you back in the future
Sincerely,
Hotel Charleston Santa Teresa team
Review dated 30 Ago 2024
NO recomendado
-la habitación no es a prueba de ruido o insonorizada, se siente todo el ruido de los pasillos y a las 6am los cubiertos y servicios del restaurante.
-el restaurante es en teoria super famoso y es la peor comida del mundo, cara y desabrida, no tiene sal ni sabor, pedimos huevos benedictinos al desayuno, huevos fritos, arepa de huevo, patatas bravas, nachos de cangrejo, pancakes y todo salio horrible. Para ser un restaurante tan costoso y popular no esperabamos tan mala experiencia.
-los cocteles son los mas basicos que se encuentran en el mundo, cero cocteleria especial, solo pidan mojito o cerveza para q no pierdan mucha plata.
-excelente servicio del staff, el hotel en general es lindo, la terraza super amplia y buena para tomar el sol.
-la habitacion es amplia, comoda pero cero para un hotel de esta categoria.
-el restaurante es en teoria super famoso y es la peor comida del mundo, cara y desabrida, no tiene sal ni sabor, pedimos huevos benedictinos al desayuno, huevos fritos, arepa de huevo, patatas bravas, nachos de cangrejo, pancakes y todo salio horrible. Para ser un restaurante tan costoso y popular no esperabamos tan mala experiencia.
-los cocteles son los mas basicos que se encuentran en el mundo, cero cocteleria especial, solo pidan mojito o cerveza para q no pierdan mucha plata.
-excelente servicio del staff, el hotel en general es lindo, la terraza super amplia y buena para tomar el sol.
-la habitacion es amplia, comoda pero cero para un hotel de esta categoria.
Apreciado huésped,
Lamentamos escuchar que su experiencia no cumplió con sus expectativas. En el Hotel Charleston Santa Teresa, nos esforzamos por proporcionar a nuestros huéspedes un ambiente cómodo y tranquilo, y nuestro equipo está siempre preparado para ofrecer soluciones alternativas y ajustes para asegurar su bienestar durante la estancia en caso de cualquier molestia. Valoramos que haya destacado el servicio de nuestro equipo y las áreas del hotel, y esperamos tener la oportunidad de recibirle nuevamente para brindarle una estancia que esté a la altura de sus expectativas.
Lamentamos escuchar que su experiencia no cumplió con sus expectativas. En el Hotel Charleston Santa Teresa, nos esforzamos por proporcionar a nuestros huéspedes un ambiente cómodo y tranquilo, y nuestro equipo está siempre preparado para ofrecer soluciones alternativas y ajustes para asegurar su bienestar durante la estancia en caso de cualquier molestia. Valoramos que haya destacado el servicio de nuestro equipo y las áreas del hotel, y esperamos tener la oportunidad de recibirle nuevamente para brindarle una estancia que esté a la altura de sus expectativas.
Choose how to pay. Always in a safe way.
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