Fayrouz Resort

Sharm El Sheikh - Egypt

Map
Beautifully landscaped gardens lead out onto a sandy beach and the azure waters of the Red Sea in Sharm El Sheikh. Situated a short drive away from the airport, the region is full of incredible marine life which inhabit the reefs. Take a dip to explore this incredible underwater world, or soak up the warm sunshine on one of the best sandy beaches in the area.
Choose your rooms

Junior Queen Suite

Air conditioning
Desk
Lockers
Minibar
Pool towels
Shower
Sofa
Toilet
Towels
View
Capacity: 2 adults
Maximum number of Guests:2
Single1 Single90-130 cm

Standard Queen or Twin Room with Partial Sea View

Lockers
Minibar
Towels
Capacity: 2 adults, 1 child
Maximum number of Guests:3
Double1 Double131-150 cm

Superior Queen or Twin Room with Pool View

Lockers
Minibar
Towels
Capacity: 2 adults, 2 children
Maximum number of Guests:4
Large Double1 Large Double151-180cm

Standard, Queen or Twin Bed, Garden View

Air conditioning
Bathrobe
Bathroom
Garden View
Capacity: 3 adults, 1 child
Maximum number of Guests:3
Dimensions:30 m2
Queen1 Queen

Deluxe, Queen or Twin Bed, Garden View

Designed keeping the comfort in mind, these rooms are comfortably furnished and have views overlooking the garden. They are 30 sq. meters in size and feature a queen-sized bed. They can accommodate a maximum of 3 adults.
Bathrobe
Capacity: 3 adults
Maximum number of Guests:3
Dimensions:30 m2
Queen1 Queen
Services offered by Fayrouz Resort
Currency exchange
Massage
Restaurant
Room service
Sauna
Bar
Laundry
Playground
Non-smoking rooms
Beachfront
Heating
Snack bar
Garden
Terrace
Ironing service
Beach
Darts
Snorkeling
Windsurfing
Diving
Private beach area
Kids' club
Steam room
Fitness
24-hour front desk
Air conditioning
ATM on site
Car rental
Facial treatments
Hair treatments
Manicure
Pedicure
Good to know...
El Salam Road, Naama Bay, Sharm El Sheikh, Egypt
City: Sharm El Sheikh
Region: South Sinai
(EG) Egypt Map
Check-in from 15:00
Check-out until to 12:00
Fitness Facilities/Gym at JAZ Fayrouz full renovation
We would like to inform you that the Fitness Facilities/Gym at JAZ Fayrouz will undergo a full renovation starting May 3rd, 2025, with completion expected by September 2025.

During this period, guests staying at JAZ Fayrouz will have complimentary access to the gym facilities at JAZ Sharm Dreams, conveniently located just a 2-minute walk away. For guests who may require assistance, transportation via club cars can be arranged upon request.
☝️ Local currency:   $ (USD)   US Dollar
☝️ Time zone:   Africa/Cairo
Fayrouz Resort accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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  • Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
  • For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
 
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TripAdvisor
Travelers Choice
4.5
Excellent
TripAdvisor
3.114 reviews
#44 of 299 hotels in Sharm El Sheikh
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
920lulzims
Review dated 29 Giu 2024
First time in Egypt.
I came for the first time in egypt, and Jaz Fayrouz resort was the best place to stay. The room was very spacious, the bed comfortable and toilet very clean. The staff since when I came, they were very welcoming and kind, they always ask if everything is ok. The only thing, I wasn’t quite impressed by the food. It was good, with a wide range of choices, very tasty vegetables and fruits.
The resort is very close to the beach, very clean and the water is awesome, so hot. I think there are 4 swimming pool, all supervised by lifeguards. The pool wasn’t very busy, so you will always find space.
I wanna thank all the staff that even on my B-day they make it special without me saying anything.
G8569QVlaurac
Review dated 29 Giu 2024
Una certezza che consiglio al 100%
Cosa dire, vengo ogni anno e ogni anno mi trovo meglio.
Le stanze sono spaziose e pulite così come la spiaggia.
I bar e i ristoranti dell'hotel funzionano alla perfezione ( anche con molta gente non ho mai aspettato più di 2 minuti per sedermi).
Un grazie particolare a Mohamed alla reception che ogni anno si prende cura di noi, al mio amico Karim al bar della spiaggia e a Hussein al bar flambè.
Consiglio al 100%
A4677ES_
Review dated 28 Giu 2024
Very good
The stay was good we was very happy about hotel and every thing specially receptionist reeem and mariem she was very nice and helpful and help us a lot . Beach was amazing and rooms and sands everything was fine and we will come back again soon as possible. 🔥
Coastal60328130096
Review dated 27 Giu 2024
Amazing Stay
My husband and I took our kids to Jaz Fayrouz for the weekend and we had a spectacular stay. Food is amazing and so many activities for kids: entertainment, kids club and so much more. Spa is extremely relaxing and perfect for a day away from the kids. Overall, we had an amazing stay. Definitely recommend for anyone here.
annadZ6697UL
Review dated 27 Giu 2024
warm and feel like home
l am relaxing here with a lot of activities, love animation team from the moment i walked in l was greeted with a warm smile and friendly
i will come back again with my family love u all thank you for make our vacation very wonderful 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
Dear annadZ6697UL, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Q1819XW_
Review dated 26 Giu 2024
Very good
The stay is good every thing is good hotel reception and guest relation mariem is the best tahnks for fayrouz resort for every thing ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
Dear Q1819XW, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
laviniag410
Review dated 22 Giu 2024
Vacanza bellissima
Sono tornata ieri da Sharm dopo una settimana di vacanza con una mia amica. Siamo state in questo resort nel centro di maama bay. Tutto lo staff è davvero molto gentile. In particolare voglio ringraziare Hussein, il ragazzo che lavora al bar. Un ragazzo gentilissimo, educatissimo, sempre presente ed attento alle esigenze degli ospiti e soprattutto sempre molto sorridente.parla benissimo italiano, ma ho visto che anche con gli altri parlava bene le altre lingue. Ci ha messe a nostro agio da subito Grazie Hussein! Grazie a tutto lo staff! Torneremo sicuramente!
Dear Lavinia, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Tierre52
Review dated 17 Giu 2024
sufficiente ma sicuramente migliorabile
In generale il soggiorno e' andato bene, l'hotel e' molto carino, una bella spiaggia (anche se il tratto di mare e' troppo trafficato da barche ,barchette e barconi per le varie escursioni che vengono propinate), un discreto ristorante, un'ottima posizione, vari diversivi per le serate, ecc. Le uniche note negative in generele sono :camere decisamente datate (e non troppo pulite) e se desideri un bicchiere d'acqua fresco in praticamente tutti i bar dell'hotel e' un'impresa trovarlo.Acqua calda con 42/43º di temperatura non si possono bere. Personalmente poi ho avuto un problema con la reception:da mesi che avevo prenotato camera con due letti singoli vista mare,ma al momento dell'arrivo mi hanno detto che non c'era e che mi davano una camera piu' costosa (cosa decisamente contestabile visto che era nel blocco piu' distante dal mare e raggiungibile facendo delle scale)...senza nemmeno propormi un minimo rimborso per l'inconveniente.Riassumendo ok per quanto riguarda il prezzo ma sicuramente c'e' di meglio.
Dear Tierre52, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
BartdeBartis
Review dated 14 Giu 2024
Tutto perfetto come sempre!
Come sempre una conferma il Fayrouz Resort di naama bay. Per me da sempre la migliore struttura in Sharm.
Una particolare menzione allo staff tutto. Gentilezza, precisione, disponibilità oltre ogni aspettativa. E il sorriso sempre presente. Mohammed il responsabile della reception e direttore merita un particolare elogio Attento e disponibile per ogni esigenza. Alla prossima!
Dear BartdeBartis, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Guide06283283255
Review dated 14 Giu 2024
posto Fantastico
Esperienza eccezionale! Lo staff è straordinario, soprattutto Mohammed, il responsabile dell'hotel: sempre cordiale, attento e professionale. Ogni dettaglio è curato con massima precisione e gentilezza, rendendo ogni visita indimenticabile. Consigliatissimo!
Dear Guide06283283255, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Discover02527500386
Review dated 19 Mag 2024
Schönes Hotel in bester Lage und super Preis-Leistungsverhältnis
Das Hotel hat eine schöne Anlage, ist sauber, gepflegt und liegt direkt am Strand. Stadtzentrum ist nur wenige Gehminuten entfernt. Das Personal ist hervorragenden, alle waren immer freundlich, zuverlässig und zuvorkommend, durchweg ein professioneller Service. Das Essen war sehr lecker und abwechslungsreich. Preis-Leistungsverhältnis insgesamt ist top!
Wir hatten einen tollen Aufenthalt und kommen gerne wieder. Haben das Hotel auch bereits Familie und Freunden weiterempfohlen
Dear Discover02527500386, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
ossamas264
Review dated 12 Mag 2024
Top Hotel in Strandnähe mit super Service!!
Schöne Anlage direkt am Strand. Entspannte Atmosphäre. Tolles professionelles Personal, freundlich und sehr aufmerksam. Komfortable Zimmer, sehr sauber. Innenstadt direkt in der Nähe. Das Hotel ist absolut zu empfehlen und wir werden auf jeden Fall sehr gerne wiederkommen.
Dear Ossama264, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Resort57962846203
Review dated 15 Apr 2024
vacación perfecta
ubicación perfecta cerca del mar y de la playa. staff siempre muy amable y listo para ayudarte en cualquier momento de la vacación. comida variable cada día, camareros muy atentos y disponibles y 2 piscinas limpias. recepcionistas muy agradables y profesionales y disponibles a cada hora del día.
Dear Resort57962846203, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Quest18209639582
Review dated 28 Mar 2024
)
Der strand und die koralkenriffe zum schnorcheln bei unserem schwesternhotel waren toll. Liegen kostenlos.. grosser abschnitt den mann nitzeb kann... gute einstiegsmöglichkeiten und service für drink und essen))))))))))))))))))))
Dear Quest18209639582, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
yussufc2024
Review dated 18 Feb 2024
Excellent hotel
Je veus Vous dire que c'est vraiment un hotel qui eat tellement superbe . Tout est a la perfection food et environment music Les piscines et location et l'equipe est formidable .
Merci a Tous d'etre a Notre service.
Ce sera Notre hotel pour Les vacances prochaines c'est un eco friendly hotel
Dear Yussufc2024, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
martinhH6245RS
Review dated 12 Feb 2024
Wir kommen wieder
Wir waren im April und November im Fayrouz. Die Bungalows sind in einem guten Zustand teilweise renovationsbedürftig. Alles ist sauber, die Hygiene ist o.k.
Die Lage, der Strand und das Zentrum der Naama-Bay ist optimal gelegen.
Das Personal ist äusserst freundlich und sehr hilfsbereit. Gerade der Senior-Supervisor Hany Nabil ist umsichtig und schaut immer zu unserem Wohlergehen, auch wenn mal was nicht stimmt. Im Service hat uns Mohamed Ibrahim immer gut gelaunt und zuvorkommend bedient.
Unser dritter Besuch ist bereits gebucht - we will come back See you at 28. March 2024! :-)
Dear martinhH6245RS, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Darecksam
Review dated 06 Gen 2024
Un très bon service et propre plage
L'hôtel est spacieux, propre et magnifique... La plage est très proche de l'hôtel. Ahmed Ibrahim et Mahmoud Ibrahim sont des sauveteurs à la plage, qui ont eu un comportement excellent, répondant aux besoins des clients sur une plage propre et se montrant très amicaux. Un grand merci également au chef, Mohamed Shaouky, le cuisinier du restaurant et de la pâtisserie, qui crée des croissants français comme s'ils étaient faits à Paris.
Tareck et Essam
Dear Darechsam, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours,

Mostafa Khalaf
Cluster General Manager Sharm Dreams and Fayrouz
Wanderer41839476555
Review dated 12 Dic 2023
Sehr schön hotel
Das hotel ist schön und gut die anlage ist groß cool schön super tool ichag die animation ich mag den strand ich mag das Essen I h mag den strand die angebotoe und die musik am pool es ist wirklich zu
Dear Wanderer41839476555, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Mostafa Khalaf Cluster General Manager Sharm Dreams and Fayrouz
halloumah943
Review dated 11 Nov 2023
Le meilleur hôtel avec le meilleur personnel
L’hôtel était vraiment magnifique , le staff est très sympathique, serviable spécialement monsieur mohammed abd lmouneim en le remercie infiniment la chambre est très propre grande avec une belle vue sur la piscine vraiment le séjour est inoubliable.
Dear Halloumah943, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Mostafa Khalaf Cluster General Manager Sharm Dreams and Fayrouz
Happiness54095975255
Review dated 11 Nov 2023
Perfection
-Hotel parfait
-Service parfait
-La plage en sable fin est paradisiaque
Tres bon rapport qualité
Merci a Monsieur Mohammed Abdelmounim pour son ecoute sa gentillesse et
Je recomande vivement le Jaz Fayrouz
Dear Happiness54095975255, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Mostafa Khalaf Cluster General Manager Sharm Dreams and Fayrouz
Wander38107601482
Review dated 30 Ott 2023
Great hotel
Je suis très heureux d avoir rencontré une personne dénommé karim mohammed responsable du bar oasis qui est professionnel attachante et humble mille fois merci !!! Reste comme tu est humain
Dear Wander38107601482 , It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself. I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. Your constructive comments are well taken and will be communicated to all the department heads concerned, rest assured that only through your comments, we aim to improve the level of services that our guests' receive, and in today's world, this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Sincerely Yours, Mostafa Khalaf Cluster General Manager Sharm Dreams and Fayrouz
358ra_lr
Review dated 22 Feb 2023
Inmejorable!
Fayrouz Resort cumplió todas las expectativas. Las instalaciones están muy bien cuidadas e impolutas. Nuestra habitación era espaciosa, cama súper cómoda y diariamente venían a limpiarla. Había mucha diversidad en la comida del buffet e intentaban incorporar algún plato nuevo cada día. La localización es perfecta, ya que la playa está a dos segundos caminando. Lo que si que destacaría es el staff del hotel, desde los recepcionistas, el chico que limpiaba la habitación, como el personal de seguridad, camareros, cocineros y personal de la piscina; siempre dispuestos a ayudarte con la mejor sonrisa y con gran amabilidad. Sobre todo mil gracias a Mohamed y al chico que limpiaba la habitación 505.
Dear Valuable Guest, First, I would like to thank you for taking the time to write your review. We are delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members. Fulfilling our guest’s expectation is our motto and main objective, promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future. Thank you again for investing your time sharing your feedback. Sincerely Yours, Khaled A. Latif Cluster General Manager
acuatica2016
Review dated 23 Ott 2019
NEFASTA EXPERIENCIA.NO LO RECOMENDARÍA NUNCA
Tras reservar y pagar a través de Trip.com,al llegar a 3h am tras viaje,no figura mi reserva,discuto 2horas,varias llamadas(80 euros) y al día siguiente otra vez, porque no habían comunicado la reserva.Sufrí mala educación por parte de los enojados del hotel, retención del pasaporte y después de mi equipaje y el de mis compañeros de viaje para intentar que volviera a pagar allí. Finalmente, en el último momento antes de tener que irnos ya del hotel, conseguimos con más llamadas pagadas por mí a la web, que les confirmen mi reserva. Afortunadamente llevaba impresa la reserva y justificante de pago, porque no hay acceso gratis a Internet y el empleado del hotel se niega a intentarlo él.
Una noche que pretendía ser de descanso antes de embarcar por una semana en crucero de buceo, se convirtió en una pesadilla de discusiones en inglés con personal maleducado y absolutamente falto de respeto.
Ante esto, queda totalmente deslucido el lujo del establecimiento.

Así que, por supuesto, no se lo recomendaría a nadie ni pienso volver allí ni a usar la web Trip.com que hace bien su trabajo y puede suponer una experiencia así y hacerte perder un día de vacaciones.
Dear Acuatica ,

Thank you for taking the time to write your review.

I have brought all your comments to the relevant departments who will look into this further.

If you would like to discuss this with myself or our General Manager, we would be delighted to speak with you.

My Personal Regards,
T Shaheen
PSANDRES
Review dated 14 Set 2019
BIEN EN GENERAL
Deberian tener mas personal en el Front Desk PORQUE LAS SOLICITUDES DE LOS NUMEROSOS HUESPEDES LES IMPIDEN RESPONDER CON PRONTITUD.

Sin embargo destaco la ayuda y el compromiso de los empleados para solucionar cuestiones.
En especial el Sr WASEF NASRY.
Dear PSANDRES

Thank you so much for your wonderful review.

We strive for excellent customer service and we are glad to hear you enjoyed your experience with us.

We look forward to welcoming you to the Fayrouz Resort

My Personal Regards,

T Shaheen
angelapO4066PC
Review dated 28 Nov 2018
Bien en general
Es un hotel que cuenta con todo lo necesario, los restaurantes están bien y el servicio es bueno. El servicio de internet es bueno, si se reserva con agencia de viajes, sale gratuito para un equipo. La gente es muy amable, siempre están pendientes de ayudar en todo y saber si uno esta bien. Eso es lo que mas me gusto. Se debe mejorar la forma de atender al huésped, a veces se demora mucho y hay información diferente, según quien la de. En todo caso hay muy buena actitud para colaborar.
Dear Ms. Angela,

First of all I would like to thank you for staying with us at Fayrouz Sharm El Sheikh Resort in Sharm El Sheikh - “City of Peace” and for having invested the time sharing your experience.

Delighted to read your encouraging praise words that you have enjoyed our hospitality services and facilities that shared already with all our Team Members, who proudly demonstrated the upscale quality services known for our team members loaded with 15+ years average experience enjoying their profession.

For your kind information, your comments are of a great importance to us, only through it, we can aim to improve the level of services that our guests receive, and in today’s world, this is essential.

Please rest assured that we take such comments seriously and follow them through in every case. It is always our intention to create the best possible environment for our guests’ satisfaction whilst on vacation.

We are confident that you enjoyed our culinary variety of food & drinks in one our outlets & bars, enjoyed our longest stretch sandy beach in the bay, and the unique landscape premises that transmits great positive energy, all geared toward most relaxing memorable holiday.

We do hope as well that you had chance to enjoy our Health Club which offers the highest level of personalized service. Featuring the latest generation of cardio, strength training equipment and a variety of massages, beauty treatment, sauna and steam.

Promising that we will remain doing our utmost toward improvement, we are all looking forward to welcome you in the not too distant future.

Thank you again for investing your time sharing your feedback.

Kind regards,
Cluster General Manager
☝️ Each review represents the personal opinion of a Tripadvisor member and not of Tripadvisor LLC or MeTour.it. Tripadvisor conducts checks on reviews as part of industry-leading reliability and safety standards. More info on the Tripadvisor website. The total number of reviews published on this page of MeTour.it may be fewer than indicated on Tripadvisor. This occurs because we select only the 15 most recent reviews and do not include reviews written in languages other than those supported by this site.
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