GHL Collection Barranquilla Hotel

I stay at the hotel, the room is ok and the location is close to shopping area but you need to take a taxi.
I did the reservation requesting to be done in name of the company and I supply the company name and tax number within the reservation. The hotel do not give you the bill after payment when you do the check out, they sent it by email. the receipt I got was not including the company information as requested and I ask them to correct it and the reply they send me was that I need to supply a list of documents like:
(i) Company name and tax identification number (NIT) or the one that takes its place, of the executing donor, executing entity and/or the executing contractor, as the case may be.
(ii) Name or company name and tax identification number -NIT of the provider or service provider.
(iii) Date and number of the certificate of common utility issued by the Presidential Agency for International Cooperation of Colombia, APC-Colombia.
(iv) Description of the goods purchased or the service contracted.
(v) Express statement that the purchased good or contracted service is exclusively intended for the common utility program that is the object of the aid or donation
so, finally I will pay the hotel instead ask my company to loss a lot of manhours looking for this information. recommendation, if you travel for work, avoid this hotel chain.

Seguramente fue y tuvo su época de gloria, pero se le nota que está necesitando una intervención. Esperemos que esté comenzando y en proceso por que son detalles incómodos.

Ascensores que el sensor de autorizar su movimiento no funciona, cafetería para desayuno en un salón que seguramente es normalmente usado para conferencias.

Habitación que pide a gritos remodelarse, puertas que no cierran correctamente, y así me puedo quedar describiendo.

Excelente hotel. Cómodas habitaciones excelente atención por parte de las personas del hotel. Rico desayuno y variado. Volvería sin duda. Muy buena ubicación cerca de supermercados y centros comerciales. Personal muy atento.

Nos sentimos orgullosos de haber superado sus expectativas y estamos más que contentos de leer sus comentarios tener el gusto de replicarlos a nuestros colaboradores que hicieron de este hotel su casa en Barranquilla.

¡Esperamos atenderle muy pronto!

Cordialmente,
Laura Manotas
Gerente General

Customer service leaves a lot to be desired. Hotel chain states that customer service is the most important thing—it is not. This lack of service was made evident at the start with Sergio at the front desk, who was not only sassy, but absolutely useless from a customer service standpoint. When plans changed and we needed to check out earlier, he proceeded to be unhelpful and tell me he could only honor the reservation for its entire duration. After discussing how often I had stayed at the GHL branded hotels and how modifying the reservation had never been an issue in the past, he went behind a closed door and came back offering a “great” solution: modifying my reservation to cut it from 9 days to 3 days for a higher price (and had modified it already without discussing any pricing with me. I kid you not when I say I spent 1 hour checking in trying to find a solution for both parties. Ultimately, Sergio told me the price wasn’t going to change and I would have to take it or leave it.
The bed was incredibly springy and hard. Not comfortable. Room was standard. Not luxurious as website makes it out to be.
One day for breakfast, I checked on their app which stated that breakfast ended at 10:30 am, and confirmed with an employee in the hallway at 10:05 am that breakfast went until 10:30 am, and then the lady at the breakfast location gave me a sassy attitude telling me that breakfast was over at 10 am and I could grab from what was left, but for my information it was over at 10 am.
I tried to call the front desk using the phone in room to no avail over 5 times.
When checking out, I called using the phone to have a bellboy come help with the bags, and no answer. I went to find help from the cleaning staff, who stated they had called down for me. No one came. I ended up going downstairs and asking Rafael at the front desk, who stated he would send someone immediately, but did not. I had to ask again five minutes after talking with him about my issues and he finally sent someone.
During check out, I expressed the lack of service and the horrible experience to Rafael, who stated he recognized me from previous stays at the other hotel around the corner, GHL Collection. He stated he would try to help, went behind closed door and “spoke to someone” who told him that since Sergio and I had come to an agreement, there was nothing that could be done. When I asked to speak to the manager, he stated he would call him over and I waited over 15-20 minutes to no avail (when he was around the corner at the other hotel, literally across the street).
When I asked for the general manager’s name, Rafael would not give it to me, stating he could not make that information public. As if it wasn’t the general manager’s job to address issues? He would only offer me the reservations manager’s name.
I cannot express enough my disgust at the lack of service and care from these team members and their inability to help in any way. Absolutely ridiculous. It appears they may be faking other reviews considering the comments if you really take the time to read them.
Coming from customer service background my whole life and being a manager myself, it is extremely hard to write negative reviews. However, I am taking the time to do so because I cannot at all recommend staying here. In fact, you should stay away from this hotel at all costs.
It turns out the hotel manager was at the pool the one day I was up there and I didn’t want to ruin her day letting her know the experience I had had, hoping someone on the team would be able to resolve. I should have just approached her in that moment.
I’m ashamed to say this kind of hosting can occur in the city in which I was born. Do not stay here.
P.S. Room also smelled heavily of mold at all times. They don’t let you leave the AC on, as you have to remove the card to the room which turns on all power. They only give you one key, as well.
If you look at the “management responses,” you will see it’s a joke. They will talk about improving for years, but never seem to…

Dear Guest:

On behalf of the GHL Hotel Barranquilla family, I would like to thank you for taking the time to write about your experience at the hotel. Each of your evaluations of our services is very important to us. Your appreciations are of great importance for the permanent improvement of our service, that is why I want to thank you for taking your time to evaluate your stay at our hotel.

We will continue working with dedication to make the necessary corrections in the deficiencies presented during your stay by the different areas in our hotel, which did not make your stay very pleasant.

We want to be at your service again and guarantee you a better experience. Cordially,

Laura Manotas
General manager

We only stayed one night but the staff did EVERYTHING to make it great. When we checked in I explained we would be leaving at 5am and therefor would miss breakfast and therefor not have my much needed coffee. They went into action and had a coffee machine delivered to my room and had coffee ready. GREAT service! good location and very comfortable room. Gracias por todos

Dear Kesmichaels
We are thankful for your comments about our service. Hope to have you back soon to GHL Hotel Collection Barranquilla.
Sincerely,
Myriam Garzón
General Manager

Die zentral gelegene Lage hatte Einfluss auf den Lärmpegel im Zimmer (Buenavista in leicht zu Fuss erreichbar). Die Zimmer sind sehr geräumig, der Internetempfang ausgezeichnet, das Personal ist äusserst flexibel in Bezug auf Sonderwünsche. Die Benützung des Pools auf dem Dach des Hotesl (tolle Aussicht) ist bei den hohen Temperaturen in BAQ eine einmalige Erfahrung. Essen im Hotel-Restaurant: so lala.

Lieber Gast
Vielen Dank für Ihre Kommentare und Vorschläge, die uns motivieren, weiter zu arbeiten, um unseren Gästen und Besuchern eine bessere Erfahrung im Sonesta Hotel Barranquilla zu bieten. Wir hoffen, Sie wiederzusehen.

Tenuto e curato molto bene, tranquillo con parcheggio sotterraneo privato, buona colazione, buona cortesia dello staff, camera grande con letti enormi per noi europei. Rapporto qualità/prezzo più che ottimo. Unico neo: in zona non c'è nulla !!!... se non siete automuniti NON ci andate !!!

Muchas gracias su opinione e deseamos tener muy pronto una nueva oportunidad de atenderle.

William R. Escobar O.
Gerente Generale

Nel mese di marzo sono stato una settimana, in generale hotel molto pulito, camere grandi e comode, buon desayuno, buona posizione, un discreto gim, unico neo la piscina, dovrebbero restaurarla e pulirla con maggior frequenza.

In advance we thank you for giving us a few minutes of your time to share your experience in our hotel.
Comments and qualifications like the ones you write us are proud and motivate us to continue working with dedication and commitment.

Regards,

Manuel Riveros Beeck
General Manager

Non è paragonabile con un cinque stelle europeo, però questo è vero anche nel prezzo, perché molto economico. In terrazza c'è una discreta palestra, una piscina non tanto grande, una sauna ed un bagno turco. Colazione nella norma, forse potrebbe essere più fornita, comunque resta un più che buon hotel a Barranquilla.

Cordiali saluti a nome di tutto il personale di Sonesta Hotel Barranquilla.

I vostri commenti sono di grande importanza per il miglioramento continuo del nostro servizio, è per questo che voglio ringraziarvi per aver dedicato tempo a valutare il vostro soggiorno nel nostro albergo e ci dà la possibilità di rendere la vostra prossima visita di una intera esperienza memorabile.

Non vediamo l'ora di nuovo con la sua presenza presso il nostro hotel e la nostra città.

Grazie per la vostra preferenza!

Manuel Riveros Beeck
Direttore Generale

Dommage que l'hôtel soit éloigné du centre. J'y ai passé 4 nuits. Réception toujours souriante.Chambre confortable et bien aménagée.Bonne climatisation silentieuse.Bon service de blanchisserie (dans la journée sans supplément).
Bonne restauration à prix raisonnable.
Petit déjeuner correct ,qui pourrait être amélioré.

Estimado huésped.
Le agradecemos el haber tomado su tiempo para darnos a conocer su experiencia y adicional es la motivación para seguir trabajando por un mejor servicio.
Esperamos tener una nueva oportunidad para atenderle

Ottimo hotel per posizione, servizi, gentilezza e disponobilta' del personale.
Interessante la palestrina situata nell' ultimo piano per i fanatici ( come il sottoscritto dell'attivia' fisica).
Le stanze sono sufficientemente spaziose e luminose.