GHL Hotel Lago Titicaca

Nos encanto este lugar tiene una vista expectacular al lago y lo mejor es su chimenea en su mirador ofrecen una figata gratis a partir de las 5 de la tarde ,elegimos una habitacion con vista amanecer fue una experiencia de fotografia.
La comida fue muy buena sobre el desayuno que fue variado y con productos de calidad.
Regresaremos para año nuevo.

Estimado Manuel

Estamos encantados de saber que tuvo una experiencia positiva durante su estancia. Sus amables palabras sobre nuestro personal, servicios y ambiente en general nos motivan a seguir esforzándonos por alcanzar la excelencia.
Nuestro objetivo es proporcionar a cada huésped un servicio excepcional y experiencias memorables, y sus comentarios nos reafirman en que vamos por el buen camino.

Esperamos que esto le anime a volver a visitarnos pronto.
Gracias de nuevo por su perspicaz comentario. Si tiene algún otro comentario o sugerencia, no dude en ponerse en contacto con nosotros. Esperamos volver a darle la bienvenida a GHL Hotel Lago Titicaca en un futuro próximo.

Atentamente,
Oswaldo Soto
Gerente General
GHL Hotel Lago Titicaca

The moment I walked into the bar, I was struck by its cozy and inviting atmosphere. The decor is elegant, and the views of Lake Titicaca are simply breathtaking, especially as the sun sets over the water. It was the perfect place to unwind after a day of exploring.
The bartender was incredibly friendly and knowledgeable. I asked for a recommendation, and he suggested the pisco sour, which was absolutely delicious! It had just the right balance of sweetness and tartness. I also tried a couple of other cocktails from their menu, and each one was expertly crafted.
What I loved most was the comfortable seating arrangement. I found a cozy spot by the fireplace, which made for a perfect setting to relax with a drink in hand. The atmosphere was lively yet intimate, making it easy to strike up conversations with other guests.
The service was top-notch; the staff were attentive without being intrusive, ensuring that my glass was never empty and that I had everything I needed.
Overall, my experience at the bar at GHL Hotel Lago Titicaca was fantastic. It’s a wonderful place to relax, enjoy great drinks, and take in the stunning views. I highly recommend it to anyone staying at the hotel!

Dear David

Thank you for sharing your fantastic experience at our bar! We are thrilled to hear that you enjoyed the cozy and inviting atmosphere, along with the breathtaking views of Lake Titicaca, especially during sunset.
It's wonderful to know that our bartender provided you with friendly and knowledgeable service and that you loved the pisco sour recommendation. We take pride in crafting delicious cocktails, and it’s great to hear that each one met your expectations.
We’re glad you found a comfortable spot by the fireplace to relax and enjoy your drinks while engaging with other guests. Our team strives to provide top-notch service, ensuring that every guest feels well taken care of.
Thank you for recommending our bar; we look forward to welcoming you back for another memorable experience at GHL Hotel Lago Titicaca!

Sincerely,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

My experience at the GHL Hotel Lago Titicaca was greatly enhanced by the fantastic breakfast service. Each morning, the breakfast spread was impressive, featuring a wide variety of options that catered to all dietary preferences, including continental, vegetarian, vegan, and gluten-free choices. The fresh produce and delicious pastries made for a delightful start to the day.
The staff in the restaurant were exceptionally attentive, ensuring that every guest felt welcomed and well taken care of. They were quick to refill coffee and assist with any requests, creating a warm and inviting atmosphere. Enjoying breakfast while overlooking the stunning views of Lake Titicaca added an extra layer of enjoyment to the meal. Overall, the breakfast service at GHL Hotel Lago Titicaca truly stood out as a highlight of my stay.

Dear Angelm

Thank you for your wonderful feedback about your experience at GHL Hotel Lago Titicaca! We are delighted to hear that our breakfast service greatly enhanced your stay.
We take pride in offering a diverse breakfast spread that caters to all dietary preferences, and it’s fantastic to know that you enjoyed the fresh produce and delicious pastries. Our restaurant staff is dedicated to providing attentive service, and we are glad their efforts contributed to a warm and inviting atmosphere during your meals.
The stunning views of Lake Titicaca certainly add a magical touch to breakfast, and we appreciate you highlighting this aspect of your experience. Thank you for choosing us, and we look forward to welcoming you back for another memorable stay!

Sincerely.
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

I would like to take a moment to express my heartfelt gratitude to Milagros from the Quality Area for her exceptional support and attention during our recent tour.
Milagros, your dedication to ensuring that every detail was meticulously handled did not go unnoticed. From the initial planning stages to the final execution of our itinerary, your professionalism and commitment to quality made a significant difference in our experience.
Thanks to your efforts, our group was able to enjoy a seamless journey filled with unforgettable moments. Your ability to address our needs promptly and effectively truly enhanced our adventure.
We are all incredibly appreciative of your hard work and look forward to collaborating with you again in the future. Thank you once again for everything!

Dear Gayagnelloh

Thank you for your wonderful feedback regarding Milagros from our Quality Area. We are thrilled to hear that her exceptional support and attention made a significant impact on your recent tour.
Milagros exemplifies dedication and professionalism, ensuring that every detail was meticulously handled from the planning stages through to the execution of your itinerary. Her commitment to quality truly enhances the experiences of our guests, and it is gratifying to know that her efforts contributed to a seamless journey filled with unforgettable moments.
We appreciate your kind words and look forward to welcoming you back in the future. Thank you once again for recognizing Milagros's hard work!

Sincerely,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

We had 2 nights in this lovely hotel.    The location is fairly special.   On "its own island", connected to the land, and a short drive from Puno.   There are stunning views over the lake from both sides of the hotel so, wherever your room, you'll get a great view.   The rooms were big, clean and comfortable. but ours certainly was looking tired and needs some updating; we had only one bedside table and no bedside lamps.  The public areas are spacious and very nice.  The service throughout is excellent and the restaurant, though very good, was busy.   They have an excellent menu for dinner and a superb spread for breakfast.    It's easy and safe to go for a walk around the hotel grounds, a great place for runners, if you can manage in the altitude, and we saw the Andean Fox twice and plenty of hares, guinea pigs (not for eating) and alpacas.  

Dear Sue

Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your two-night stay and appreciated our unique location on its own island with stunning views of the lake.
We are glad you found our rooms spacious and comfortable, although we sincerely apologize that yours felt a bit tired. Your feedback regarding the room amenities, such as the bedside table and lamps, is invaluable, and we will certainly take it into consideration for future updates.
It’s wonderful to know that you enjoyed our restaurant offerings and found the breakfast spread to be superb. We strive to provide excellent service, and your compliments about our staff will be shared with our team.
We appreciate your insights about the busy restaurant during your visit; we are continuously working to enhance our guest experience. We hope to welcome you back soon for another memorable stay!

Sincerely,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

Hôtel très bien situé face au lac Titicaca, les chambres sont tristes et vieillotes et mériteraient une rénovation, les repas sont corrects mais la salle à manger est bruyante, par contre Hugo, le maître d'hôtel est top, de même que notre réceptionniste qui parlait même français 👍👍

Cher Denis

Merci pour votre commentaire. Nous sommes ravis que notre emplacement face au lac Titicaca vous ait plu. Nous prenons note de vos remarques concernant les chambres et le bruit dans la salle à manger. Votre retour est précieux et nous aidera à améliorer notre service. Nous sommes également heureux que Hugo, notre maître d'hôtel, ainsi que notre réceptionniste, aient contribué à rendre votre séjour agréable. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience encore meilleure.

Salutations distinguées,
Oswaldo Soto
Gerente General
GHL Hotel Lago Titicaca

L arrivée à l’hôtel décevante, une chambre qui est très loin d’un 5 étoiles.
Heureusement, nous avons pu changer de chambre dés la deuxième nuit.
Et un maître d’hôtel aux petits soins, souriant, prévenant et très professionnel. Un grand merci à Hugo pour nous avoir rendu ce séjour mémorable.

Cher Virginiedmuriez

Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que, malgré une arrivée décevante, vous avez pu profiter d'un séjour mémorable grâce à Hugo, notre maître d’hôtel. Son professionnalisme et son attention aux détails font vraiment la différence. Nous nous excusons pour les désagréments concernant la chambre et sommes heureux que le changement ait amélioré votre expérience. Votre satisfaction est notre priorité, et nous espérons vous accueillir à nouveau bientôt !

Salutations distinguées,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

Grand hôtel de standing international avec vue sur le lac Titicaca. Les chambres sont spacieuses bien équipées en produits de toilette. Literie Confortable nuit calme. Le buffet du petit-déjeuner est très bien fourni tant en pains viennoiseries qu'en charcuterie œufs, Etc. ... Le restaurant offre une nourriture de grande qualité. Le bar est bien aussi. Même si c'est plus cher qu'ailleurs je le recommande si vous voulez visiter les îles flottantes...

Cher Francoise

Merci beaucoup pour votre merveilleux retour concernant votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié les superbes vues sur le lac Titicaca et que nos chambres étaient confortables et bien équipées.Nous sommes fiers d'offrir un buffet de petit-déjeuner généreux, et il est fantastique de savoir que vous avez apprécié la variété et la qualité de nos offres. Notre équipe travaille dur pour garantir une expérience culinaire agréable à chaque client, et vos compliments leur seront transmis.Nous vous remercions également pour votre recommandation à ceux qui souhaitent visiter les îles flottantes. Vos mots gentils nous touchent beaucoup, et nous espérons avoir le plaisir de vous accueillir à nouveau bientôt pour un autre séjour mémorable.Merci encore pour votre retour !

Cordialement,
Oswaldo Soto
Directeur général
GHL Hotel Lago Titicaca

Usine pour tours operators! bâtiment vieillot , chambres non rénovées avec déco très désuète et propreté médiocre ! petit déjeuner très moyen dans une salle bruyante , personnel désagréable ( accueil glacial ; on vous laisse monter vous même vos valises dans votre chambre ..). vaut à peine un 2 étoiles ! rien à voir avec les hôtels Casa Andina Premium que nous avons pu tester dans la même catégorie et qui entretient quelque soit l'hôtel une excellente culture de l'accueil client avec des établissements rénovés et modernes !

Dear Toursc322

Thank you for taking the time to share your feedback regarding your recent stay at GHL Hotel Lago Titicaca. We sincerely apologize that your experience did not meet your expectations, and we appreciate your candid comments.

We are glad to hear that you enjoyed the stunning views over the lake; however, we regret that you found the hotel to be outdated and that the cleanliness and decor did not meet your standards. Your feedback about the need for modernization is valuable, and we are actively working on improvements to enhance our facilities and guest experience.

We are also sorry to hear about the issues you encountered with our staff's service and the breakfast offerings. We strive to provide a warm and welcoming atmosphere, and we will address your concerns with our team to ensure that we improve our service quality.

Please know that your experience is important to us, and we are committed to making the necessary changes to better serve our guests in the future.

We hope to have the opportunity to welcome you back and provide you with a stay that reflects the high standards we aim to uphold.
Thank you once again for your feedback.

Sicnerely,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

Il nostro soggiorno di due notti all’Hotel GHL sul Lago Titicaca ha avuto luci e ombre. Siamo un gruppo composto ai due famiglie. La posizione dell’hotel, è sicuramente privilegiata poiché offre una vista splendida sul lago Titicaca. L’edificio, un ex carcere trasformato in hotel, si distingue in una città dove molti edifici non sono completati, e questo lo rende un’eccezione apprezzabile.

La hall con la reception è accogliente e ben curata, un primo impatto positivo che però non si è mantenuto nel resto del nostro soggiorno. Le camere, purtroppo, non sono all’altezza delle aspettative. Il bagno necessita di una ristrutturazione urgente e la stanza presenta serramenti rotti e tende malfunzionanti che hanno influenzato negativamente il nostro comfort.

Anche il ristorante non è stato all’altezza. La colazione era scarsa e molti alimenti erano già esauriti già alle 7 del mattino, senza che venisse effettuato il necessario refill. La cena, purtroppo, è stata un’altra nota dolente: alcuni piatti erano del tutto immangiabili, come il polpo bruciato servito a un membro del nostro gruppo. Questo tipo di esperienza non è certo quello che ci si aspetta da un hotel a 5 stelle.

In sintesi, mentre la posizione e alcuni aspetti dell’hotel sono meritevoli, la qualità delle camere e del servizio ristorante necessita di miglioramenti significativi.

Dear Francesaca

Thank you for taking the time to share your feedback regarding your recent stay at GHL Hotel Lago Titicaca. We sincerely apologize that your experience did not meet your expectations, and we appreciate your comments.
We are pleased to hear that you enjoyed the hotel’s prime location.

However, we are truly sorry that the condition of your room and the restaurant service fell short of what you anticipated. We take your observations about the urgent need for renovations in the bathrooms and the state of the furnishings very seriously. We have already initiated a plan for improvements to address these issues and ensure that our guests have a more comfortable and enjoyable experience.

Regarding the restaurant service, we regret that the quality of the food did not meet the standards we strive to uphold. We appreciate your feedback about the breakfast and dinner, and we are working to enhance the variety and quality of our dishes, as well as to ensure that there is enough food available throughout the service hours.
Your experience is very important to us, and we are committed to making the necessary improvements so that on your next visit, you can enjoy a service that reflects the standards of a five-star hotel.

Once again, we apologize for the inconveniences and thank you for your understanding. We hope to have the opportunity to welcome you back and provide you with a much more satisfying experience.

Sincerely,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

Un petit déjeuner très moyen mais surtout hors de prix !!!

Ils ont même voulu facturer les enfants au prix adulte…

En bref une arnaque, car les prix ne sont même pas affichés avant que ne commence le service…

Belle vue sur le lac Titicaca et les montagnes

Dear Hugues

Thank you for taking the time to share your comments about your recent stay.
We are sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.

With respect to the restaurant, we sincerely apologize for any confusion and inconvenience this has caused. Our intention is always to provide a smooth and enjoyable dining experience for our guests. We will investigate this matter thoroughly to ensure that our communication and processes are clear and transparent. It is not our policy to provide misleading information, and we will address this issue with our team immediately.

During certain hours, our breakfast can be very congested as guests may arrive at the same time. We assist our guests with seating at the table to minimize queues at breakfast. However, during the less busy breakfast, we are more than happy to help our guests have their preferred breakfast table.
Your experience does not reflect the high standards we hold ourselves to, and we regret that we did not live up to your expectations. We value your feedback and will use it to make the necessary improvements to our services and facilities.

We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. Please contact us directly if there is anything we can do to help you further.

Sincerely,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

L’hotel hai tre punti di forza: la posizione, la vista sul lago, il servizio.
Per il resto non pensate ad un 5 stelle secondo gli standard usuali. Camere piccole ed essenziali, il bagno ha la vasca con la tendina, le parti comuni sono molto decadenti.
La colazione a buffet è ricca e varia, il ristorante propone un menù ampio e se non ci si vuole spostare in città è molto comodo. Il personale è gentile e molto disponibile. Pare che a Puno sia la soluzione migliore.

Caro Leotta

Grazie per aver condiviso con noi i vostri preziosi commenti, il nostro staff sarà felice di sapere che è stato in grado di soddisfare le vostre aspettative di servizio.

Saremo lieti di accogliervi nuovamente nella nostra struttura quando i vostri viaggi vi porteranno a Puno.

Cordiali saluti,
Oswaldo Soto
Gerente General
GHL Hotel Lago Titicaca

Bellissimo hotel sul lago Titicaca. Vista eccezionale , con più di una veduta eccezionale. Servizio dei dipendenti ottimo, sopratutto in cucina dove Johann ci ha trattato alla grande. Grazie , esperienza bellissima, speriamo un giorno ritorneremo.

Caro Danilo

Grazie mille per aver trovato il tempo di condividere la vostra esperienza con noi al GHL Hotel Lago Titicaca. Nulla ci fa più piacere che leggere che i nostri ospiti hanno apprezzato l'esperienza del GHL. Siamo orgogliosi di sapere che il nostro team è stato in grado di elevare la sua esperienza di soggiorno con la sua calda ospitalità. Non vediamo l'ora di accogliervi nuovamente a Puno.

Cordiali saluti,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

La posizione veramente ottima con vista spettacolare, personale sempre estremamente sorridente e disponibile, ottima colazione, ristorante molto buono, camere pulite e spaziose, bagno eccezionale, letto comodo, parcheggio gratuito e custodio, spazi ampi sia in camera che in tutta la struttura, nel silenzio e nella pace della natura gli alpaca che vivono li sono molto carini e simpatici. Senza dubbio il posto migliore in cui soggiornare sulle rive del mitico Titicaca.

Caro Carlos

Apprezziamo molto le sue parole che ci incoraggiano a proseguire nel nostro obiettivo di fornire un servizio di qualità e un'esperienza memorabile.

Apprezziamo sinceramente la sua fedeltà e la sua scelta di soggiornare da noi. Ci impegniamo a fornirvi sempre un'esperienza eccezionale ogni volta che soggiornate nel nostro hotel.

Saremo lieti di accogliervi nuovamente nella nostra struttura ogni volta che i vostri viaggi vi porteranno di nuovo a Puno

Cordiali saluti,
Oswaldo Soto
Gerente General
GHL Hotel Lago Titicaca

Hotel si trova nella penisola del lago Titikaja a Puno. Splendide camere con vista sul lago complete di ogni comfort. Ottima qualità del cibo e colazione con possibilità di scegliere qualsiasi cosa. Ottimo rapporto qualità prezzo. Se andate Puno provatelo

Gentile Signore 359enricaz
Le ringraziamo per aver trovato il tempo di condividere i commenti sulla Sua ultima esperienza al GHL Hotel Lago Titicaca. Siamo lieti di sapere che ha apprezzato molto il nostro albergo. Abbiamo condiviso il suo commento con il nostro team di leadership affinché possano condividere il suo feedback. Ci auguriamo che torni pronto.
Cordiali saluti,
Oswaldo Soto
General Manager
Hotel GHL Lago Titicaca

Das Hotel ist etwas in die Jahre gekommen. Eine Renovation wäre nicht schlecht. Die Zimmer sind sauber. Der Schlafkomfort ist gut aber die Betten sind etwas schmal. Das Essen im Restaurant ist gut. Der Service ist freundlich. Bei der Bar muss man etwas Geduld haben bis man bedient wird. Von der Lage her ist es sicher das beste Hotel in Town. Doch wie gesagt eine Face Lifting wäre nicht schlecht.

Dear Andrea

Thank you for sharing your comments with us.

We love to know that you had a great time in our hotel.
We are proud to know that Our Team made the difference during your experience.

We hope to see you soon.

Sincereley,
Oswaldo Soto
General Manager
GHL Hotel Lago Titicaca

Die Lage ist traumhaft schön, da das Hotel auf einer weitläufigen Halbinsel liegt. Die gesamt Hotelcrew hat sich außerordentlich hilfsbereit und freundlich gezeigt. Besonders hervorheben möchte ich Paul von der Bar, die herzliche Matilde vom Restaurant und Lucienne von der Rezeption, die sofort alles regeln konnte, wenn wir Probleme mit Buchungen oder Verständigungsprobleme mit Touranbietern hatten. Die Saunen + Whirlpool können zur privaten Nutzung kostenfrei reserviert werden.

Dear 948Kristofb

Thank you for taking the time to share your wonderful comments with us.

We are proud and happy to know that our staff provided an amazing service during your stay at GHL Hotel Lake Titicaca.

We are delighted to know that you enjoyed our facilities.

We will share your comments with the entire GHL Lake team and especially with Matilde, Lucienne, Paul.

We hope you will visit us whenever you plan to visit Puno.

Kind regards,
Oswaldo Soto
General Manager
GHL Hotel Lake Titicaca