Located in one of the most privileged places in Puerto Iguazú, a few meters from the most outstanding shopping centers, the most important attractions and entertainment venues.
We have 77 rooms and 4 suites, the Grand Crucero Iguazú Hotel has spacious and comfortable rooms fully equipped with air conditioning, LCD TV, minibar, IDD/DDN telephone service, free Wi-Fi throughout the hotel, security box, laundry and room service, among many other services.
We have 77 rooms and 4 suites, the Grand Crucero Iguazú Hotel has spacious and comfortable rooms fully equipped with air conditioning, LCD TV, minibar, IDD/DDN telephone service, free Wi-Fi throughout the hotel, security box, laundry and room service, among many other services.
DBL STD
The double room at the Grand Crucero Iguazú Hotel is perfect for two people staying in a kingsize double bed (2x1.80 cm.).
1 SingleDBL MASTER
Spacious, bright room for two people with a queen-size bed or two twin beds. It has a furnished balcony and incredible panoramic views of the Iryapú rainforest and the city.
TPL STD
A comfortable room for simple accommodation, it's perfect for groups of friends or family. The Standard Triple Room typically features a combination of one queen-size bed and one twin-size bed, or three twin-size beds, depending on your preferences and needs. It also has a window for natural light.
Good to know...
Check-in from 13:00
Check-out until to 10:00
Comentario especial sobre las penalidades / Special remark regarding penalties
Tenga presente que en caso que la reserva tenga penalidad y la misma se haya realizado para pasajeros extranjeros, la penalidad deberá abonarse adicionando IVA correspondiente (aún cuando normalmente estén exentos)---------------------------------------------------------
Please note that if the reservation has a penalty and it has been made for foreign passengers, VAT must be added to that amount (even when foreign passengers are normally exempt).
Cards accepted
MCVIAX Grand Crucero Iguazú accepts special requests. Add them in the next step!
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
4.5
Excellent
2.828 reviews
#13 of 86 hotels in Puerto Iguazu
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 21 Set 2024
Desastroso de cuarta no 4 estrellas
Colchones en mal estado se le salía un resorte hab 521 control de tv no funciona quedaron en venir a arreglarlo jamás vinieron. Pésima atención de la recepción de la señora Ayala y el sr que no recibió cuando llegamos no recuerdo su nombre pero nos trató muy mal desganado y encima nos sacó fotocopias de los DNI y no nos supo explicar para que es la primera vez que nos pasa en un viaje que nos traten de esta forma
Otra cosa los ascensores no funcionan. Nunca los arreglan MIENTEN dicen que tienen que comprar un respuesto y ahí no se consigue RESPUESTA DE LA DUEÑA GERENTE O NO SE QUIEN ES IMPRESENTABLE DICE QUE "ESTO NO ES BUENOS AIRES Y.LOS.TIEMPOS DE ESPERA SON OTROS " el comedor poca variedad en el menú además de horrible .. las copas.mal lavadas y con olor a sucio . Se hacen leer normas y reglas donde vayas .. porque no quieren que se rompa nada para no arreglar ..RATONES .. LA DUEÑA GRITANDO POR TODO EL HOTEL QUE EL ARREGLO DEL Ascensor SALIO 2 MILLONES DE PESOS .. EL COLMO DE LA RIDICULEZ..
Solo destacó la atención de los chicos de lobby bar y el bar de.la terraza
El spa espectacular la atención y el masaje
En realidad los chicos hacen lo que pueden .. se nota que no es de ninguna cadena hotelera.. cero atención al cliente comen en el mostrador toman mate hablan con la boca llena .. un desastre la recepción
Nunca.mas volvería ..y lo.peor que caímos en este lugar x error porque queríamos ir al gran Iguazú y cuando reserve reserve este lugar espantoso GRAND CRUCERO IGUAZU
que de Grand le falta mucho
Me da pena por la gente que trabaja en ese lugar
mandamos una queja a despegar y quedaron en ver si nos devuelven o no algo ya que subimos los 5 días por escalera por el bendito ascensor y tengo la rodilla operada igualmente tenemos fotos y pruebas de.lo sucedido y en manos de.mis abogados
Una verguenza
Otra cosa los ascensores no funcionan. Nunca los arreglan MIENTEN dicen que tienen que comprar un respuesto y ahí no se consigue RESPUESTA DE LA DUEÑA GERENTE O NO SE QUIEN ES IMPRESENTABLE DICE QUE "ESTO NO ES BUENOS AIRES Y.LOS.TIEMPOS DE ESPERA SON OTROS " el comedor poca variedad en el menú además de horrible .. las copas.mal lavadas y con olor a sucio . Se hacen leer normas y reglas donde vayas .. porque no quieren que se rompa nada para no arreglar ..RATONES .. LA DUEÑA GRITANDO POR TODO EL HOTEL QUE EL ARREGLO DEL Ascensor SALIO 2 MILLONES DE PESOS .. EL COLMO DE LA RIDICULEZ..
Solo destacó la atención de los chicos de lobby bar y el bar de.la terraza
El spa espectacular la atención y el masaje
En realidad los chicos hacen lo que pueden .. se nota que no es de ninguna cadena hotelera.. cero atención al cliente comen en el mostrador toman mate hablan con la boca llena .. un desastre la recepción
Nunca.mas volvería ..y lo.peor que caímos en este lugar x error porque queríamos ir al gran Iguazú y cuando reserve reserve este lugar espantoso GRAND CRUCERO IGUAZU
que de Grand le falta mucho
Me da pena por la gente que trabaja en ese lugar
mandamos una queja a despegar y quedaron en ver si nos devuelven o no algo ya que subimos los 5 días por escalera por el bendito ascensor y tengo la rodilla operada igualmente tenemos fotos y pruebas de.lo sucedido y en manos de.mis abogados
Una verguenza
Review dated 18 Set 2024
"Promesas Vacías: La Cruda Realidad del Hotel Grand Crucero"
Habitaciones: Las habitaciones del Hotel Grand Crucero son cómodas, pero carecen de practicidad. La iluminación es deficiente, creando un ambiente poco acogedor. Además, la falta de ventilación y la escasez de tomacorrientes para cargar dispositivos son inaceptables en un hotel de 4 estrellas. Un colchón tenía un resorte salido, lo que es inexcusable. También se olvidaron de dejarnos toallas, lo que nos obligó a pedirlas, y el frigobar estaba vacío, forzándonos a salir a comprar. Estas deficiencias son inadmisibles y no cumplen con las expectativas de calidad.
Servicio: La atención al cliente fue insatisfactoria. Desde el primer día, ambos ascensores presentaron fallas; uno funcionaba, pero el otro no. Cuando informé al personal sobre el problema, su respuesta fue decepcionante. No ofrecieron soluciones efectivas, solo palabras vacías que carecían de sustancia. Este nivel de atención refleja una alarmante falta de compromiso con el bienestar del huésped.
Ubicación: Aunque el hotel está en el microcentro de Posadas, lo que facilita caminatas a pie, esto no compensa las deficiencias mencionadas. Está a solo 500 metros de la Plaza 9 de Julio y cerca de otras atracciones, pero, a pesar de esta ubicación privilegiada, el hotel no cumple con las expectativas de su categoría. La relación calidad-precio es cuestionable, y lo que debería ser una ventaja se ve empañado por el mal servicio y las instalaciones deficientes.
Comidas y bebidas: La oferta gastronómica fue decepcionante. Aunque el personal fue amable y nos hizo sentir cómodos, el servicio fue excesivamente lento. Tuvimos que esperar una hora para que nos trajeran la entrada, lo que nos llevó a cancelar el plato principal y el postre. La calidad de la comida tampoco estuvo a la altura de lo que se espera en un hotel de 4 estrellas.
En resumen: Mi experiencia en el Hotel Grand Crucero fue insatisfactoria en muchos aspectos. Las habitaciones, el servicio, la ubicación y la oferta gastronómica no cumplen con los estándares esperados. Es fundamental que la administración tome en cuenta estas observaciones y realice las mejoras necesarias. No recomiendo este hotel, ya que claramente no está a la altura de su categoría.
Servicio: La atención al cliente fue insatisfactoria. Desde el primer día, ambos ascensores presentaron fallas; uno funcionaba, pero el otro no. Cuando informé al personal sobre el problema, su respuesta fue decepcionante. No ofrecieron soluciones efectivas, solo palabras vacías que carecían de sustancia. Este nivel de atención refleja una alarmante falta de compromiso con el bienestar del huésped.
Ubicación: Aunque el hotel está en el microcentro de Posadas, lo que facilita caminatas a pie, esto no compensa las deficiencias mencionadas. Está a solo 500 metros de la Plaza 9 de Julio y cerca de otras atracciones, pero, a pesar de esta ubicación privilegiada, el hotel no cumple con las expectativas de su categoría. La relación calidad-precio es cuestionable, y lo que debería ser una ventaja se ve empañado por el mal servicio y las instalaciones deficientes.
Comidas y bebidas: La oferta gastronómica fue decepcionante. Aunque el personal fue amable y nos hizo sentir cómodos, el servicio fue excesivamente lento. Tuvimos que esperar una hora para que nos trajeran la entrada, lo que nos llevó a cancelar el plato principal y el postre. La calidad de la comida tampoco estuvo a la altura de lo que se espera en un hotel de 4 estrellas.
En resumen: Mi experiencia en el Hotel Grand Crucero fue insatisfactoria en muchos aspectos. Las habitaciones, el servicio, la ubicación y la oferta gastronómica no cumplen con los estándares esperados. Es fundamental que la administración tome en cuenta estas observaciones y realice las mejoras necesarias. No recomiendo este hotel, ya que claramente no está a la altura de su categoría.
Review dated 15 Ago 2024
Great location and staff
Very nice hotel close to both airport and waterfalls. Hotel staff friendly and speak many languages. The room is nice and fairly inexpensive for what you get. The restaurant, bar staff and snack kiosk all really attentive. My only issue was at 0200 when I could not sleep elevators turned off and no food or drink was available. Had I known I would have purchased a head of time. (Not that I normally wake up at 2 am) my other issue was feeling like a prisoner because all outside doors were locked and trash cans in front of door preventing me from getting fresh air. I only mention it as it can be a deal breaker for some. For me I look at it as safety while I am sleeping. I know I seen knit picky but I am just leaving an honest review to be helpful to others. The room has a tiny safe big enough just for money or a wallet. Not big enough for cell phone or purse. All in all I enjoyed my stay and the staff make every effort to help and satisfy your needs. I only dropped a star specifically for plants scratching window at night.
Review dated 12 Ago 2024
Not a recommendation
Our first room looked out to standing water and broken down concrete. We had to pay $ 15 more for a room with a better view. Front staff was not helpful at all when my husband needed to make a local phone call looking for his passport at restaurant in town. Buffet breakfast was of poor quality. Just breads and sweets. Scrambled eggs were cold and not plentiful.
Review dated 08 Lug 2024
Por ciertos episodios se opaco lo que podria haber brillado...
En todos los viajes donde nos hemos alojado, jamas en el check out, nos solicitaron NO retirarnos hasta que revisen la habitación, toda vez que pagamos como corresponde todo lo facturado y ademas eran las 3.30 hs de la madrugada por el horario de nuestro vuelo. Asimismo, ofrecen un circuito spa de cortesía, que incluye 15 minutos de baño sauna, jacuzzi y baño escoses. No hay reloj en cada uno de los compartimentos, por lo que hay que salir al salón central para ver el horario, pues no se puede asistir con celular ni accesorios. Debido a este sistema, mi esposo decidió estar los 15 minutos en el baño sauna, por lo que fue regañado por la asistente, sin perjuicio de aclarar que no había nadie esperando acceder al mismo, por ultimo , uno de los días, tome 2 pequeños chipas que en ese momento los repusieron, para irlos comiendo al terminar el desayuno, y me prohibieron salir con ellos del salón...Falta de capacitación al personal para tener criterio de atención y trato. Es limpio, buenas dimensiones las habitaciones y con una propuesta de desayuno bastante completa.
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Puerto Iguazú
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