Superior Room
Air conditioning
Bathrobe
Conditioner
Desk
Ironing facilities
Kitchenware
Minibar
Pool towels
Shampoo
Shower
Slippers
Toilet
Towels
TV
View
1 Large DoubleDeluxe Room
Air conditioning
Bathrobe
Conditioner
Desk
Ironing facilities
Minibar
Pool towels
Shampoo
Shower
Slippers
Toilet
Towels
TV
View
Skyline Room
Air conditioning
Bathrobe
Bathtub
Conditioner
Desk
Ironing facilities
Minibar
Pool towels
Shampoo
Shower
Slippers
Sofa
Toilet
Towels
TV
View
Corner Room
Air conditioning
Bathrobe
Bathtub
Conditioner
Desk
Ironing facilities
Minibar
Pool towels
Shampoo
Shower
Slippers
Toilet
Towels
TV
View
Good to know...
1880 New Petchburi Road, Huay Kwang, Bangkapi, Huai Khwang, 10310 Bangkok, Thailand
City: Bangkok
Check-in from 14:00
Check-out until to 12:00
Grand Mercure Bangkok Atrium accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Why choose Metour.it as your reliable online travel agency?Metour.it is committed to offering travelers authentic and unforgettable experiences. As a leading trusted online travel agency, we stand out for our dedication to quality, safety and customer satisfaction. Every destination, package and service offered has been carefully selected to ensure an unparalleled travel experience. Furthermore, our expert team is always on hand to assist you at every stage of your journey, ensuring that every detail is taken care of to perfection.
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
- What is Paga in Structural and what are Payment Pre-Authorisations?
When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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What are TripAdvisor reviews?
TripAdvisor reviews on MeTour.it are ratings and comments imported directly from TripAdvisor for each hotel, B&B, resort, campsite, accommodation, restaurant and museum activity you find on our site. They include an overall rating of up to 5 points, the total number of reviews, and detailed ratings for specific categories such as rooms, location, cleanliness, sleep quality, service and value for money. We also show the latest 5 reviews left by travelers on TripAdvisor. This data is automatically updated and is provided to help our users make informed choices. MeTour.it does not edit these reviews and takes no responsibility for their accuracy.
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How are MeTour.it proposals linked to TripAdvisor reviews? What happens if there are errors in connections with TripAdvisor?To connect our proposals to the reviews offered by TripAdvisor, we use an automatic search algorithm. This system, despite our best efforts, may occasionally catch a wrong proposal. While we make every effort to avoid such errors, we would like to point out that we cannot accept responsibility for any inaccuracies resulting from these automated links.
We also carry out manual checks to correct any errors found and constantly work to improve the algorithm. If you find an error, please report it to us at info@metour.it, so that we can intervene promptly and further improve our service.What type of tourist guides can I find in the "Destinations" section of MeTour.it?In the "Destinations" section of MeTour.it, you will find detailed guides on the main Italian cities of art, the European capitals, the most beautiful villages in Italy, the ghost villages and the main world tourist destinations. Each guide offers information on attractions, local culture, recommended accommodations and advice on how to make the most of your trip.
How can I use destination guides to plan my trip?
The destination guides on MeTour.it provide useful advice on what to see, where to eat, where to stay and curiosities. Using these guides, you can plan your itinerary, book popular attractions in advance, and find the best lodging and dining options for your favorite destination.Are destination guides updated regularly?
Yes, our destination guides are constantly updated to reflect the latest travel trends, emerging attractions and current recommendations. We invite you to visit the "Destinations" section often for the latest news and updates. Also visit our blog https://www.metour.it/en/news/ where you can find constantly updated articles on travel tips, destinations to visit, trends, advice, precautions for traveling safely.Can I find information about local events in destination guides?
Certain! Destination guides also include information on local events, holidays, fairs and events that could enrich your travel experience. See the "Events" section within each guide for more details.How can I find the destinations that best suit my travel needs?Use the filters in the "Destinations" section to select options based on your interests, such as cities of art, seaside destinations or historic villages. This will help you quickly find the destinations that best suit your travel style.What do I find in the "Travel ideas" section of MeTour.it?
In the "Travel ideas" section you will find a collection of proposals selected by us for you and bookable on MeTour.it, organized by theme. We offer ideas for beach trips, adventure, mountain holidays, lake and river holidays, family trips, adults-only destinations, work and holiday combinations, trips for the health of body and mind and much more.How can I use travel ideas to plan my holidays?
The travel ideas are designed to inspire you and make it easier to plan your vacation. Each proposal includes detailed information on destinations, recommended activities, accommodations and special offers. Choose the theme that interests you and explore the proposals to book your perfect trip.Are the travel ideas also suitable for solo travellers?
Absolutely! MeTour.it travel ideas are suitable for all types of travellers, including solo travellers. We offer suggestions for individual adventures, relaxing stays and social opportunities, ideal for solo travelers.
What can I book in the "Book and Go" section of MeTour.it?
In the "Book and Go" section, you can find and book a wide range of options for your trip, including accommodation, restaurants, mobility services such as car rental and transfers, and a variety of experiences and guided tours. This section is designed to offer everything you need for a complete holiday.What types of accommodation can I find in the "Book and Go" section?
We offer a wide range of accommodation, including hotels, holiday homes, holiday villages, bed & breakfasts, resorts, glamping, chalets, historic homes, boutique hotels and much more. Each option is described in detail to help you find the accommodation that best suits your needs and preferences. We also use TripAdvisor reviews to help you decide on the accommodation that's right for you and recommended by other travelers who have reviewed it.How can I book restaurants or catering activities on MeTour.it?
You can book restaurants, pizzerias and other catering activities directly in the "Book and Go" section. Each option includes details on the type of cuisine, menu, hours and reviews to help you make the best choice.
What types of mobility services are available for booking?
Available mobility services include car rental, transfer services, nautical charters and public transport tickets. You can book the service best suited to your itinerary directly from our website.
Which experiences and visits can I book on MeTour.it?
You can book a wide range of experiences, including guided tours, museum visits, outdoor activities and tickets to local attractions. Each option includes detailed information to ensure you have an unforgettable experience.How do I know if a destination is safe to travel?
We recommend that you check the latest travel information and safety advisories on government and World Health Organization websites. MeTour.it also provides updates on local conditions in our destination guides https://www.metour.it/en/destination and on our blog https://www.metour.it/en/news/
Can I combine multiple services (accommodation, activities, transportation) in a single booking?
Yes, on MeTour.it you can combine accommodation, activities and transport in a single booking for an integrated and stress-free travel experience.
What payment methods are accepted on MeTour.it?
We accept a variety of payment methods, including credit, debit cards and other secure online options. See the 'Payments' section for further details.
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What anti-Covid safety measures are adopted by our partners?
Our partners follow rigorous anti-Covid safety protocols, including regular sanitization and social distancing. You can find specific details in the individual accommodation and activity sheets -
Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Travelers Choice
4.5
Excellent
3.424 reviews
#176 of 1,717 hotels in Bangkok
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Review dated 28 Giu 2024
Ms Siri superb Thai hospitality
The hotel was comfortable but the staffs made the stay much more welcoming and at home especially to Ms Siri who had helped us alot throughout our stay. Even though Ms Siri isnt a Muslim she gave us some halal spots to eat near sukhumvit and we truly appreciate that. Ms Siri is such a wonderful person and truly represents Thai Hospitality. Would definitely return here again mainly due to the hospitality provided.
Review dated 26 Giu 2024
Good service and amazing staff
The hotel is very large. Complete facilities And there's a gym that's open 24 hours. It's very nice. This is my second stay. It was amazing that she remembered me. Thank you PLOY for the warm welcome. She greeted me in front of the hotel and escorted me to the check-in process. She is friendly and has a beautiful smile.
Review dated 17 Giu 2024
Thankfully
Very appreciated to Lacey, internship student at the reception. She gave us very helpful, advice about how to go to the destinations. Thank you so much. I hope she will get good experiences from her internship.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Dear Pma248,
Thank you for sharing your comments with our team here at Grand Mercure Bangkok Atrium. We are truly grateful for your kind words about the outstanding service our attentive staff members provided that made your stay wonderful enjoyable one.
Rest assure I will convey your great compliment to Ms. Lacey and entire team, and we are glad that you had nice time exploring Bangkok.
We really appreciated your feedback, and we hope to have a pleasure of welcoming you back to Grand Mercure Bangkok again in the near future.
Best regards,
Patcharaporn Crutmuang
Guest Experience Manager
Grand Mercure Bangkok Atrium
Thank you for sharing your comments with our team here at Grand Mercure Bangkok Atrium. We are truly grateful for your kind words about the outstanding service our attentive staff members provided that made your stay wonderful enjoyable one.
Rest assure I will convey your great compliment to Ms. Lacey and entire team, and we are glad that you had nice time exploring Bangkok.
We really appreciated your feedback, and we hope to have a pleasure of welcoming you back to Grand Mercure Bangkok again in the near future.
Best regards,
Patcharaporn Crutmuang
Guest Experience Manager
Grand Mercure Bangkok Atrium
Review dated 15 Giu 2024
Old and poorly maintained
Located on the executive lounge floor, you'll find a XiaoMi Air Filter, its screen glaringly displaying a 0% life indication and an overdue filter change that traces back more than a year. This serves as an apt metaphor for the overall maintenance condition of the hotel. Despite the lofty title of a Grand Mercure five-star property, the reality couldn't be further from the truth. Its run-down state is evident, with many rooms displaying the worn markers of age: tiles precariously clinging to shower walls, shower heads blocked up, and noticeable wear and tear on the carpets and furniture.
While the hotel can technically check off the boxes that constitute a five-star property, such as a lounge, it feels like these features exist merely to populate a list. The front desk staff often appears dazed and bewildered, and interactions with the on-duty manager lean heavily towards the discourteous side. The sole redeeming feature seems to be the executive floor check-in desk staff, who demonstrated the ability to understand and action requests, a skill seemingly absent elsewhere in the property.
As a seasoned traveler and an Accor Diamond member (and a long-term Platinum holder), I would advise giving this property a wide berth. The quality of the property, the lounge, and the facilities simply don't live up to the standards one would expect from a purported five-star property.
While the hotel can technically check off the boxes that constitute a five-star property, such as a lounge, it feels like these features exist merely to populate a list. The front desk staff often appears dazed and bewildered, and interactions with the on-duty manager lean heavily towards the discourteous side. The sole redeeming feature seems to be the executive floor check-in desk staff, who demonstrated the ability to understand and action requests, a skill seemingly absent elsewhere in the property.
As a seasoned traveler and an Accor Diamond member (and a long-term Platinum holder), I would advise giving this property a wide berth. The quality of the property, the lounge, and the facilities simply don't live up to the standards one would expect from a purported five-star property.
Dear Micheal K,
On behalf of our entire team at Grand Mercure Bangkok Atrium, I would like to extend our sincerest apologies for the inconveniences you experienced during your recent stay with us.
Your feedback is invaluable. We truly regret for any inconvenience caused by the room features and facilities during your stay.
We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all guests.
Your membership is always truly grateful for us. Thank you once again for staying with us and sharing your comment about service providing by our staff that fell short of your expectation. Please rest assured we're working diligently to prevent such instances. Your input feedback and comments are really invaluable as we continue to work on improving our services and we hope you allowing us to have a chance to demonstrate serving you better experience in the future.
Best regards,
Patcharaporn Crutmuang,
Guest Experience Manager
Grand Mercure Bangkok Atrim
On behalf of our entire team at Grand Mercure Bangkok Atrium, I would like to extend our sincerest apologies for the inconveniences you experienced during your recent stay with us.
Your feedback is invaluable. We truly regret for any inconvenience caused by the room features and facilities during your stay.
We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all guests.
Your membership is always truly grateful for us. Thank you once again for staying with us and sharing your comment about service providing by our staff that fell short of your expectation. Please rest assured we're working diligently to prevent such instances. Your input feedback and comments are really invaluable as we continue to work on improving our services and we hope you allowing us to have a chance to demonstrate serving you better experience in the future.
Best regards,
Patcharaporn Crutmuang,
Guest Experience Manager
Grand Mercure Bangkok Atrim
Review dated 15 Giu 2024
RUDE AND POOR SERVICES BY THE INTERN LADY RECEPTIONIST
INTERN RECEPTIONIST REALLY POOR SERVICES AND MADE FOOLS OF ME..she asked all the pasport and details from us then after few minutes she just said ..can you go to the next counter..im not sure why this hotel hire stupid lady like this
As an accorr members i really feel embarassing and not happt at all with this kind of poor attitude and rude! Shame on you Grand mercure bangkok ! Im in room 2014 ! Todays check in
As an accorr members i really feel embarassing and not happt at all with this kind of poor attitude and rude! Shame on you Grand mercure bangkok ! Im in room 2014 ! Todays check in
Dear Ali Faz,
Thanks for sharing your feedback staying at the Grand Mercure Bangkok Atrium.
We sincerely apologize for the behaviour you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.
Once again, we apologize for any distress this may have caused and thank you for bringing these matters to our attention. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back to Grand Mercure Bangkok Atrium in the near future.
Best regards,
Patcharaporn Crutmuang
Guest experience Manager
Grand Mercure Bangkok Atrium
Thanks for sharing your feedback staying at the Grand Mercure Bangkok Atrium.
We sincerely apologize for the behaviour you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated.
Once again, we apologize for any distress this may have caused and thank you for bringing these matters to our attention. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back to Grand Mercure Bangkok Atrium in the near future.
Best regards,
Patcharaporn Crutmuang
Guest experience Manager
Grand Mercure Bangkok Atrium
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