Hard Rock Hotel Marbella, four stars hotel located in the heart of buzzing Puerto Banus in Costa del Sol, Spain. With more than 320 days of sun per year and an average temperature of 20º it's the perfect location for the next holidays!
2 restaurants, 3 bars and 2 swimming pools are some of the things you'll find here.
Enjoy Hard Rock Hotel Marbella! Overlooking the crystal blue waters of Playa Nueva Andalucía, Hard Rock Hotel Marbella will be located steps away from the Mediterranean Sea, and only 50km/31 miles from Malaga International Airport, a spectacular connection to many international destinations. The main golf courses on the Costa del Sol are also easily accessible from Hard Rock Hotel Marbella.
In true Hard Rock style, Hard Rock Hotel Marbella will entice guests with a wide range of signature brand amenities and will be adorned with carefully selected, priceless Hard Rock memorabilia.
PLEASE NOTE:
- To complete the check-in process, a refundable deposit of 125€ (high season) or 50€ (all other seasons) per night and per room is required to cover possible additional expenses during the stay.
- The parking has 24 spaces with hydraulic lock and security camera (20€ per night). In addition, the hotel has 6 additional spaces in front of the main gate, delimited with catenaries and monitored with security camera (30€ per night).
2 restaurants, 3 bars and 2 swimming pools are some of the things you'll find here.
Enjoy Hard Rock Hotel Marbella! Overlooking the crystal blue waters of Playa Nueva Andalucía, Hard Rock Hotel Marbella will be located steps away from the Mediterranean Sea, and only 50km/31 miles from Malaga International Airport, a spectacular connection to many international destinations. The main golf courses on the Costa del Sol are also easily accessible from Hard Rock Hotel Marbella.
In true Hard Rock style, Hard Rock Hotel Marbella will entice guests with a wide range of signature brand amenities and will be adorned with carefully selected, priceless Hard Rock memorabilia.
PLEASE NOTE:
- To complete the check-in process, a refundable deposit of 125€ (high season) or 50€ (all other seasons) per night and per room is required to cover possible additional expenses during the stay.
- The parking has 24 spaces with hydraulic lock and security camera (20€ per night). In addition, the hotel has 6 additional spaces in front of the main gate, delimited with catenaries and monitored with security camera (30€ per night).
Classic
Our Classic, proof that the ordinary can sometimes be extraordinary.
We’re committed to offering you an iconic experience in this 215 to 322-square-foot room, where your only worry is living your rockstar truth from your balcony or window. The style is bright and evocative of the Costa del Sol of the 1960s.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
We’re committed to offering you an iconic experience in this 215 to 322-square-foot room, where your only worry is living your rockstar truth from your balcony or window. The style is bright and evocative of the Costa del Sol of the 1960s.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
2 SingleSuperior
With 215 to 322 square feet of space, you can envelop yourself in our legendary atmosphere from your balcony or window, some of which offer incredible views over our swimming pool!
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
This category offers accessible rooms. If you need one, please let us know at the time of booking and we will confirm availability.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
This category offers accessible rooms. If you need one, please let us know at the time of booking and we will confirm availability.
Deluxe
From your balcony, you can enjoy refreshing rooftop views while soaking up the atmosphere. Let the rhythm and energy of Hard Rock inspire you at every moment of this unparalleled experience. It’s time to make history on your stay with us!
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
Studio Suite
Get ready to take your stay to new heights with this incredible suite! Imagine a space where fun and ye-yé style blend in perfect harmony. This suite features a sofa bed and an open-plan living and sleeping area that leads to a fully furnished balcony. Enjoy the unique vibe every corner of this suite offers.
The room is available with either a king-size bed or two single beds. We’ll do our best to accommodate your preference. If three adults and one child are staying, one adult and the child will share the sofa bed.
Accessible rooms are available in this category. Please let us know when booking if you require one, and we will confirm availability.
The room is available with either a king-size bed or two single beds. We’ll do our best to accommodate your preference. If three adults and one child are staying, one adult and the child will share the sofa bed.
Accessible rooms are available in this category. Please let us know when booking if you require one, and we will confirm availability.
1 KingStudio Suite Pool View
Shine like a star in this spacious suite ranging from 43 to 46 square meters! Take your stay to the next level and enjoy the comfort of a sofa bed and an open-plan living and sleeping area, both leading out to a fully furnished balcony. This is your time to shine and enjoy a truly unforgettable stay!
This room comes with a king-size bed. We’ll do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
This room comes with a king-size bed. We’ll do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
Silver Suite
Make your dream of living like a rock star come true in this suite!
Enjoy a glamorous vacation in this suite with its elegant living area, sofa bed and balcony boasting views over our rooftop. Immerse yourself in a legendary lifestyle as you relax and enjoy every moment in this space designed for true lovers of rhythm and music.
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
The perfect suite for a unique stay. In addition to boasting the comforts expected by a superstar and space to relax.
Enjoy a glamorous vacation in this suite with its elegant living area, sofa bed and balcony boasting views over our rooftop. Immerse yourself in a legendary lifestyle as you relax and enjoy every moment in this space designed for true lovers of rhythm and music.
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
The perfect suite for a unique stay. In addition to boasting the comforts expected by a superstar and space to relax.
Gold Suite
A legendary experience awaits you in this 43-square-foot suite that exudes comfort and rhythm with a 1960s touch.
Enjoy the spaciousness of this suite, which includes a sofa bed and separate living area, as well as a furnished balcony, where you can relax and enjoy yourself. Let every moment in this suite transport you to a world of legend where you are the star. It’s time for a legendary experience like no other!
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
In addition to the legendary amenities of the Hard Rock Hotel.
Enjoy the spaciousness of this suite, which includes a sofa bed and separate living area, as well as a furnished balcony, where you can relax and enjoy yourself. Let every moment in this suite transport you to a world of legend where you are the star. It’s time for a legendary experience like no other!
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
In addition to the legendary amenities of the Hard Rock Hotel.
Good to know...
Check-in from 15:00
Check-out until to 12:00
Pets
Pets (dogs only) up to 10 kg unleashed are allowed. No Show or early departure
100% of the reservation will be charged Children
Children are not allowed in:- The RockSpa
- The BodyRock
- The main pool
Nu Downtown
The NU DOWNTOWN restaurant is closing and is no longer included in the hotel. Sun & Society
Sun & Society access is allowed for all ages.It is no longer operating as an F&B outlet, but it will remain as a pool area.
Parking
The parking area offers 24 spaces with hydraulic locks and security cameras (€20 per night). Additionally, the hotel has 6 extra spaces located in front of the main entrance, marked with chains and monitored by security cameras (€30 per night). Damage deposit
To complete the check-in process, a refundable deposit of €125 per night per room (during high season) or €50 per night per room (during other seasons) is required to cover any potential additional expenses during the stay.Payment Options: Credit Card Only
New Restaurants
Two new restaurants have been added to the menu:Zengo, serving Asian cuisine, has been renamed and will reopen as Noyane on April 10th, operating from 6:00 p.m. to 12:00 a.m.
Suena Chido, new taco shop. (Opening Wednesday through Sunday)
will reopen on April 10th with drinks only, and starting April 14th, it will also offer food service from 12:00 p.m. to 5:00 p.m
Hard Rock Hotel Marbella - Adults Only Recommended accepts special requests. Add them in the next step!
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Special Needs
1 dedicated service from Hard Rock Hotel Marbella - Adults Only Recommended
Structure Without Architectural Barriers
The structure is free of architectural barriers and guarantees full accessibility to people in wheelchairs.
Travelers Choice
4.5
Excellent
725 reviews
#1 of 1 hotels in Nueva Andalucia
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 02 Lug 2024
Great hotel but a few things let’s it down
Me and my wife are on our last day of our stay at this hotel and I feel there is no better time than to write a review than whilst I’m sitting by the pool enjoying a drink and listening to the amazing DJ they have working the main Pool.
So why the average rating I hear you ask?
Well, the drinks service around the pool is a joke! Unless you are on a €200 a day bed the waiters just ignore you. You try to go to the bar and the bar staff tell you that you can only order via a waiter. I Eve tipped a waiter €10 on the first day hoping he would return to my lounger for drinks orders throughout the day….perhaps I should have tipped more!!!
Moving on to the rooms, they are clean and everything you want apart from the annoying air conditioning settings which mean that the unit will continuously cut off throughout the night and kick in again as the temperature rises. So you go through this constant cycle of being nice and cool to sweating throughout the night.
Hotel buffet is amazing though and I really rate this. I highly recommend staying half board and eating at the hotel. The food and service is 5 star!
Lastly, the security guys seem to have a chip on their shoulder. They walk around with aggressive faces and lack basic manors. It’s like they are on high alert for a terror threat. Just relax, and if your services are needed then off course switch over to action mode and react. But when there is no problem try and smile and blend in with the happy atmosphere that this hotel offers.
So why the average rating I hear you ask?
Well, the drinks service around the pool is a joke! Unless you are on a €200 a day bed the waiters just ignore you. You try to go to the bar and the bar staff tell you that you can only order via a waiter. I Eve tipped a waiter €10 on the first day hoping he would return to my lounger for drinks orders throughout the day….perhaps I should have tipped more!!!
Moving on to the rooms, they are clean and everything you want apart from the annoying air conditioning settings which mean that the unit will continuously cut off throughout the night and kick in again as the temperature rises. So you go through this constant cycle of being nice and cool to sweating throughout the night.
Hotel buffet is amazing though and I really rate this. I highly recommend staying half board and eating at the hotel. The food and service is 5 star!
Lastly, the security guys seem to have a chip on their shoulder. They walk around with aggressive faces and lack basic manors. It’s like they are on high alert for a terror threat. Just relax, and if your services are needed then off course switch over to action mode and react. But when there is no problem try and smile and blend in with the happy atmosphere that this hotel offers.
Review dated 01 Lug 2024
GREAT HOTEL AWFUL STAFF
We stayed for 1 evening for a friends birthday. The hotel is absolutely stunning, rooms amazing, pool area wonderful and a great atmosphere..... HOWEVER, the staff at check in/out were awful, rude and uninviting. I have never waited so long to check in and same for checking out. I would suggest putting more people on reception and ones that smile and want to help. Being served drink at the top pool was also extremely unsatisfying. One young man took our order, 45 minutes later after calling another team member we were told he hadn't in fact put it through as he didnt understand our order!! Instead of sending someone else he felt just leaving it would be the better option. So what would have been a beautiful stay was ruined by your staff.
Some training in customer service might not go a miss.
Some training in customer service might not go a miss.
Dear Rocker,
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfaction
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfaction
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Review dated 30 Giu 2024
Nice hotel BUT my handbag was STOLEN from our room.
BEWARE. Nice hotel, staff were great and welcoming. BUT, we stayed for just two nights and upon packing to check out I discovered my YSL bag with my wallet was missing and so was my friends Gucci belt and Gucci prescription sunglasses were also gone. No-one else had access to room, only the cleaning staff and maybe maintenance team to fix the TV. Luckily we locked our passports in the safe. Hard Rock emailed to express their 'deep concern' etc but nothing back. Just lock everything that you possibly can in the safe. NB our laptops were not stolen. It's left a bitter taste, we should be kept safe and we weren't. We won't be returning.
Dear Rocker
Thank you very much for taking the time to leave us a review.
We are very sorry por what happened during your stay, we would like to contact you to check everything and try to help you and find your stuff. If you don`t mind, can you send us an email explaining with details your problem please.
guestservicehrm@hrmmarbella.com
Guest Asistant Team
Thank you very much for taking the time to leave us a review.
We are very sorry por what happened during your stay, we would like to contact you to check everything and try to help you and find your stuff. If you don`t mind, can you send us an email explaining with details your problem please.
guestservicehrm@hrmmarbella.com
Guest Asistant Team
Review dated 30 Giu 2024
Just an awful hotel
Just the most awful hotel
We stay in June for 4 nights booking though BA for my friends wedding. The staff were so rude, service awful - I could go on and on. This is worst hotel I have ever stayed at and I previously stayed here when this hotel was the H10.
Please see the comment left by the hard rock hotel on the review dated 22/06/24 (mandyH0lden) left by another member of our party‘’ we would love the chance to discuss this with you as this has not been reported to any of our team’. Our party has written in the ‘’Hojas de Reclamaciones’’. The fact the hotel staff have publicly stated on this forum that they are unaware of our complaints shows they have clearly destroyed our page which is illegal and I will contacting legal services regarding the discrimination experienced at this hotel.
Plain awful - don’t stay, save your money and go somewhere else !! - also I am not complainer - I leave good reviews for places that deserve it !
We stay in June for 4 nights booking though BA for my friends wedding. The staff were so rude, service awful - I could go on and on. This is worst hotel I have ever stayed at and I previously stayed here when this hotel was the H10.
Please see the comment left by the hard rock hotel on the review dated 22/06/24 (mandyH0lden) left by another member of our party‘’ we would love the chance to discuss this with you as this has not been reported to any of our team’. Our party has written in the ‘’Hojas de Reclamaciones’’. The fact the hotel staff have publicly stated on this forum that they are unaware of our complaints shows they have clearly destroyed our page which is illegal and I will contacting legal services regarding the discrimination experienced at this hotel.
Plain awful - don’t stay, save your money and go somewhere else !! - also I am not complainer - I leave good reviews for places that deserve it !
Dear Rocker,
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Review dated 28 Giu 2024
Worse hard rock
This is the worse hard rock we have stayed at and we have stayed at a few.
On arrival it took nearly 55 minutes to check in we were left standing there while
They were chatting and only had 2 staff on the desk with a queue of guest.
We were then told we had a twin room which is not what I arranged on booking so told them this is not acceptable so they just put a king mattress topper on the bed to make it seem not like twin beds any longer.
I will state a positive now before I continue with the moans and groans.
The food for breakfast was very nice, no issues there, the staff around the roof top bar and restaurant were really lovely.
Positives over.
No entertainment in the hotel ( although there was a dj at the Eden Pool. They really don’t cater for all ages.
And here’s my final complaint which I have already taken up with jet2 and the hotel.
From about 6pm in the evening they were allowing what I can only describe as chancers. Young or Middle Ages women all congregating around the bar staring at any man that approached and then wanting them to pay for the drinks all night, not sure what they offered in return. Hotel didn’t seem bothered at all as it seemed like a nightly event, it was worse after the England match where they were all waiting for drunk english men to return, which funnily enough didn’t happen as they all told them to sod off.
As I had complained I was then told they don’t allow this and funnily enough there was none on that night, but sure they will now return now we have left the hotel. I will never be returning to that hotel again.
On arrival it took nearly 55 minutes to check in we were left standing there while
They were chatting and only had 2 staff on the desk with a queue of guest.
We were then told we had a twin room which is not what I arranged on booking so told them this is not acceptable so they just put a king mattress topper on the bed to make it seem not like twin beds any longer.
I will state a positive now before I continue with the moans and groans.
The food for breakfast was very nice, no issues there, the staff around the roof top bar and restaurant were really lovely.
Positives over.
No entertainment in the hotel ( although there was a dj at the Eden Pool. They really don’t cater for all ages.
And here’s my final complaint which I have already taken up with jet2 and the hotel.
From about 6pm in the evening they were allowing what I can only describe as chancers. Young or Middle Ages women all congregating around the bar staring at any man that approached and then wanting them to pay for the drinks all night, not sure what they offered in return. Hotel didn’t seem bothered at all as it seemed like a nightly event, it was worse after the England match where they were all waiting for drunk english men to return, which funnily enough didn’t happen as they all told them to sod off.
As I had complained I was then told they don’t allow this and funnily enough there was none on that night, but sure they will now return now we have left the hotel. I will never be returning to that hotel again.
Dear Rocker Jan T,
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Choose how to pay. Always in a safe way.
Marbella
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