Hotel Hacienda Puno Centro Histórico

Puno - Peru

Map
Situado en el centro histórico de la ciudad de Puno y a unos pasos de la Plaza de Armas, se encuentra el Hotel Hacienda Puno con 64 habitaciones recientemente remodeladas. Estratégicamente ubicado cerca de comercios, tiendas y a 40 minutos del aeropuerto Inca Manco Cápac de la ciudad de Juliaca. Cuenta con un Sky Room con Vista de 360º a la la ciudad de Puno y al lago Titicaca donde se sirve el desayuno y donde esta ubicado el Restaurante Taypicamana.
Choose your rooms

Simple

Menores de 10 años sin cargo, compartiendo camas existentes
Cleaning products
Conditioner
Desk
Heating
Shampoo
Shower
Toilet
Towels
TV
Capacity: 1 adult
Maximum number of Guests:1
Single1 Single90-130 cm

Twin

Bathtub
Cleaning products
Conditioner
Desk
Heating
Shampoo
Shower
Toilet
Towels
TV
Capacity: 2 adults, 2 children
Maximum number of Guests:3
Single2 Single90-130 cm

Matrimonial

Bathtub
Cleaning products
Conditioner
Desk
Heating
Shampoo
Shower
Toilet
Towels
TV
Capacity: 2 adults
Maximum number of Guests:2
Double1 Double131-150 cm

Triple

Bathtub
Cleaning products
Conditioner
Desk
Heating
Shampoo
Shower
Toilet
Towels
TV
Capacity: 3 adults
Maximum number of Guests:3
Single3 Single90-130 cm
Services offered by Hotel Hacienda Puno Centro Histórico
Restaurant
Room service
Safe
Dry cleaning
Bar
Non-smoking rooms
Business center
Heating
Snack bar
Designated smoking area
Kid-friendly buffet
24-hour front desk
Good to know...
Jr. Deustua, 297, 051 Puno, Peru
City: Puno
Region: Puno
(PE) Peru Map
Check-in from 12:00
Check-out until to 10:00
Comentario especial sobre las penalidades / Special remark regarding penalties
Tenga presente que en caso que la reserva tenga penalidad y la misma se haya realizado para pasajeros extranjeros, la penalidad deberá abonarse adicionando IVA correspondiente (aún cuando normalmente estén exentos)

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Please note that if the reservation has a penalty and it has been made for foreign passengers, VAT must be added to that amount (even when foreign passengers are normally exempt).
IVA exceptuado para extranjeros
La tarifa incluye el suplemento de servicio del 10%. De conformidad con la legislación peruana, las personas domiciliadas en Perú están obligadas a abonar un 18% en concepto de impuesto general sobre las ventas (IGV) al hacer el registro de entrada en un hotel.

Al hacer el registro de entrada, es necesario presentar un documento de identidad válido. De conformidad con la Ley 30802, el establecimiento no admite la entrada de menores de 18 años sin estar acompañados por sus padres o por un tutor legal debidamente acreditado. Todos los menores de 18 años deberán presentar un documento de identidad o pasaporte para comprobar su identidad.

De conformidad con la legislación fiscal del país, los ciudadanos peruanos (y los extranjeros que permanezcan más de 59 días en Perú) están obligados a abonar un suplemento del 18% en concepto de impuesto general sobre las ventas. Para quedar exentos del pago de este suplemento sobre las ventas del 18%, los huéspedes deberán presentar una copia de la tarjeta de inmigración y del pasaporte.

Es necesario presentar ambos documentos para poder acogerse a la exención del pago del impuesto sobre las ventas. En caso contrario, los huéspedes deberán abonar el suplemento indicado. Este suplemento se aplicará por habitación cuando la habitación esté compartida por huéspedes exentos y no exentos del pago de dicho impuesto sobre las ventas.
Cards accepted
VI AX DN MC
☝️ Local currency:   $ (USD)   US Dollar
☝️ Time zone:   America/Lima
Hotel Hacienda Puno Centro Histórico accepts special requests. Add them in the next step!
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TripAdvisor
4.0
Very good
TripAdvisor
788 reviews
#15 of 92 hotels in Puno
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
renatodalverme
Review dated 08 Ott 2024
Abbastanza deludente
Il bagno cieco è abbastanza normale negli hotel, ma una camera con finestra sul corridoio interno la trovo proprio sbagliata, tra l'altro le tende non coprivano bene e si vedeva dentro... Il buffet era poco curato, se andavi dopo mezz'ora dall'apertura, non trovavi quasi più niente, stoviglie e bicchieri compresi.
Chiesto alle persone dello staff di reintegrare i cibi e ho ricevuto risposta negativa.
JRigau
Review dated 25 Ago 2024
Céntrico y muy correcto
Hotel a pocos metros de la Plaza de Armas de Puno. Desde esta plaza al parque Pino hay una calle peatonal concurrida con restaurantes.
Las ventanas son con doble cristal, cosa que no encontramos en ninguno de los otros 4 hoteles de nuestro viaje.
Situado en una calle que da directamente al puerto del lago Titicaca.

Viajamos 3 personas por lo que nos dieron una habitación con 2 camas amplias y 1 de grande. Genial para nosotros.
Baño amplio y con gel/champú con dosificador en pared. Muy práctico.

El desayuno es de tipo buffet, con variedad de productos y buena calidad.
Tiene mate de coca y de muña para el mal de altura. Necesario si es tu punto de entrada a Perú debido a su altitud sobre el nivel del mar (3.800m).
Personal de recepción muy atento.
A9729QCdanielea
Review dated 19 Ago 2024
Un buon albergo
Complessivamente un buon albergo. Posizione ottima in quanto a due passi dalla piazza centrale. Personale gentilissimo e disponibilissimo. Colazione ben assortita e volendo organizzano anche loro tour sul lago titicaca. Le camere non sono niente male, ampie e il livello di pulizia è assolutamente buono.
sylvain2308
Review dated 08 Ago 2024
Bien dans le centre
Excellente localisation dans le centre de Puno. Très proche de la cathédrale. Chambre très agréable pour deux nuits avec un excellent rapport qualité prix. petit déjeuner moyen. Bonne literie.. accueil efficace et souriant. Chauffage dans la chambre très correct
davidajones111
Review dated 31 Lug 2024
Good value hotel in Puno
Stayed here on three separate occasions and found the hotel staff very helpful, its close location to the Centro, good quality breakfast, bag storage facilities and double glazing to be an excellent value for money hotel.
From this hotel in Puno went and stayed on floating islands, returned, then went to Copacabana, returned, then took transfer to Juliaca airport.
908matteoc
Review dated 14 Lug 2024
Fantastico
Abbiamo alloggiato due notti in questo hotel magnifico.
Ristorante buonissimo e posizione eccellente.
Ci hanno accolto in modo magnifico e ad una nostra difficoltà ci hanno saputo risolvere subito la situazione.
Camere pulite, docce calde e stanza molto ampia.
Adventurer625264
Review dated 10 Lug 2024
Excelente
Muy buen servicio, el personal amable y las habitaciones bastante confortables con una conexión estable de agua caliente. El desayuno excelente, en un bonito ambiente en el último piso. Recomiendo mucho la estadía. El área me pareció nada ruidoso así que el descanso estuvo muy bien.
raysK542YW
Review dated 10 Lug 2024
Good base in the centre of Puno
I chose the Hotel Hacienda Puno Centro Historico based on the location in Puno and the price and it was a great little place to stay for three nights.

The location is good with plenty of shops and restaurants nearby and a short walk to the main square.

The room was fine with a comfortable bed and a clean bathroom and the breakfast was ok too.

All the staff were really friendly and helpful and given the location and price the hotel made for a good base.
GabrieleA207
Review dated 09 Lug 2024
Molto buono
Hotel al centro di Puno.
Sottolineo l’estrema gentilezza ed efficienza del personale alla reception che in pochissimo tempo mi ha trovato un medico.
Tutto molto pulito. Camera ampia e silenziosa.
Buon Wi-Fi. Ristorante discreto posto al sesto piano.
Ottimo rapporto qualità prezzo!
suzyrudd
Review dated 03 Lug 2024
The good, the bad and the ugly drains smell!
The good stuff first: really good location right near main plaza and 5 minutes from lake. Room was warm once the heater got going. Not so good: room and public areas a bit tired, dark and depressing, old worn furniture/carpets etc, but the very worst thing was the vile stench coming up from either the drains or sewars, it made me feel sick and had to wear my face mask to try to block it out, wasn’t present all the time but when it was it was absolutely horrendous.
RoverRose
Review dated 28 Giu 2024
Great stay
Such a pleasure to arrive here after a long day of traveling. Check-in was super fast, room keys were ready and rooms were next to each other without having to ask, fantastic pizza a block away, close to the main square, there's a heater in the room, the shower was hot with great water pressure, and they made us a boxed breakfast when we told them we had an early tour. Highly recommended!
Jay3449
Review dated 31 Mag 2024
Fantastic location, great rooms!
From a location standpoint (very central) through to staff being very helpful there's nothing I found about this hotel to complain about, in fact it was a joy to stay here with very varied breakfast options and lovely beds to sleep in what more could I ask for?
It is a pleasure to receive your kind comments. We are glad to hear that you enjoyed many aspects of our hotel. We aim to provide a joyous experience for our guests, and we are delighted that you had a fantastic stay with us. Your feedback is greatly appreciated.
Cordially,
Vaishnava Calizaya
Operations Manager
Eugenie911
Review dated 13 Mag 2024
Pas bon rapport qualité prix
Nous avons séjourné deux nuits dans cet hôtel.
On nous a donné les chambres au deuxième étage avec vue sur la rue extrêmement bruyantes. La réception a gentiment accepté de nous changer de chambre. Nous avons eu les chambres au 5eme étage sans lumière du jour. Nous avons préféré cela plutôt que le bruit mais cela reste glauque.
La salle de bain est spacieuse. C’est une baignoire.
Il n’y a pas de climatisation.
Pour finir nous avons été réveillés à 5h00 du matin car le petit déjeuner est au 6eme et à partir de 5h00 il y a des mixeurs qui font du bruit sans cesse.
Le petit déjeuner est plus que médiocre !
Le premier matin bien qu’étant arrivés tôt il n’y avait presque plus rien j’ai demandé un avocat car il y avait des clients qui en avait et j’en ai eu un. Ce matin malgré l’heure matinale 6h45 il n’y en avait plus.
Dommage le personnel est aimable.
Chère Eugénie,
Je vous remercie sincèrement d'avoir bien voulu nous faire part de votre commentaire, je suis désolé que la chambre et le petit déjeuner n'aient pas répondu à vos attentes mais nous travaillons déjà sur les aspects qui peuvent être améliorés plus rapidement. Vos commentaires sont d'une grande contribution afin que ces changements et améliorations soient accélérés et qu'un plus grand soin soit également apporté lors de la préparation du petit-déjeuner le matin. Je te souhaite une bonne journée.
Cordialement,
Vaishnava Calizaya
Chef d'opération
ricardou602
Review dated 03 Mar 2024
Una ciudad con historia y frente al lago
Un hotel con identidad propia, muy bien ubicado a una o dos cuadras de la plaza principal y dentro del casco histórico.
El desayuno muy bueno y variado y el personal muy amable y cortes en lo que uno necesitaba.
La ciudad linda y ordenada y muchos lugares para visitar
O7624XVcarlar
Review dated 19 Nov 2023
Excelente!
Excelente atención, la chica q nos atención fue muy amable y clara con la información... el lugar estaba bien limpio, habia agua caliente, estacionamiento gratis y muy central! Y su desayuno exquisito.
Buenas tardes,

Estamos muy agradecidos de que nos haya dejado un comentario. Es muy importante para nosotros conocer las opiniones de nuestros huéspedes. Efectivamente, nuestras instalaciones tienen todo lo necesario para que la estadía en Puno sea memorable.

Que tenga un lindo día,

Hoteles Hacienda
TravellerWorker_Peru
Review dated 05 Nov 2023
En pleno centro
Estuve en un full day en este hotel. Estuvo perfecto. A una cuadra de la plaza de armas. Habitación muy cómoda, perfecta para trabajar. Cama con un colchon realmente confortable. Baño amplio y bien implementado. Servicio amable. Una muy buena opción para quedarse en Puno.
Buenas tardes,

Agradecemos el haberse tomado el tiempo de poder escribirnos esta reseña. Nos ayuda mucho para que otros huéspedes puedan tener una detallada descripción sobre nuestras instalaciones.

Esperamos nos pueda visitar pronto.

Hoteles Hacienda
bubblestory
Review dated 08 Giu 2023
Parfaite emplacement
Parfait situation, très bon accueil, chambres confortables sans être le grand luxe ( et un côté kitch qui n’est pas dérangeante dans le contexte). Literie très correcte et bon petit déjeuner.
À 20 mètres de Plaza Major et 800 mètres du lac. Très bon rapport qualité/prix. Le bain dans la chambre est un vrai plus après une journée de marche et de visite dans cette region riche en activités culturelles.
Bonjour,

Merci beaucoup pour votre commentarie. Nous sommres trés contentes que vous avez eu une belle expérience dans notre hôtel. En effect, La region on peut faire beacoup de activités culturelles.

matthieu_bausser
Review dated 05 Ott 2022
Mieux vaut passer son chemin...
De passage éclair dans cet établissement nous avons pu apprécier de le quitter rapidement.

Seuls avantages, un lit confortable et une baignoire avec de l'eau chaude.

Sinon, un chauffage qui ne fonctionne pas, donc une chambre et salle de bain gelée, une insonorisation vis-à-vis du restaurant à l'étage et vis-à-vis de la route, inexistante...
Et le pire petit déjeuner qu'on est pu manger depuis notre arrivée en Amérique latine...
Ah, et le personnel à notre arrivée d'une lenteur exceptionnelle ...
Merci pour votre commentaire. Il nous aide à améliorer. Notre attention est très bonne et nous sommes engageons à répondre aux besoins de nos clients.

Bonne Journée.
164patriceg
Review dated 02 Ott 2022
Personnel très sympa
Très bien accueilli par la jeune femme à la réception. Chambre qui n'est pas de la première jeunesse et bruyante. Par contre nous avons bien apprécié le chauffage. Pour le restaurant, passez votre chemin, rien de local et moyen.
Merci beaucoup pour votre commentaire. Il nous aide à améliorer. Notre attention est très bonne..

Bonne Journée.
esialanotte
Review dated 13 Ago 2022
Mal fatto
L'hotel a primo acchito sembra davvero raffinato, ma è quasi tutta apparenza.
I letti sono molto comodi e la pulizia è ottima, va detto.
Il problema sono le stanze.
Le finestre danno sul corridoio, motivo per cui è impossibile il ricambio d'aria (al mattino ci siamo svegliati con il mal di testa per l'aria viziata, che oltre 3000 metri non è proprio raccomandata).
Anche il bagno ha una finestra sul corridoio con una tenda veneziana che non copre bene...dal corridoio ti possono vedere mentre cachi.
Inmuti fanno passare ogni rumore...non c'è stato silenzio mai durante la notte.
Colazione nella media. Nulla di che.
Insomma, tutte queste cose le avrei accettate di buon grado in un ostello semplice, ma non in un hotel che vuole passare per raffinato.
Dear guest,

Thank you for your feedback, we appreciate it. It is important to take actions and improve everyday.

Kind regards,

Hoteles Hacienda del Perú.
Vomsi
Review dated 19 Lug 2022
Unfreundlich & inkompetent
Schrecklicher Service und unfreundlich.... Vor der Ankunft haben wir dem Hotel geschrieben und nach Informationen gefragt. Anstatt eine Antwort erhielten wir den Hinweis, wir könnten die Infos online selber suchen (schon klar, nur haben wir sie nicht gefunden und fragten deshalb überhaupt nach).
Als wir uns beschwerten, kam keine Antwort mehr. Serviceorientiertes Verhalten sieht anders aus.... Wir haben schliesslich storniert.
Good afternoon,

Thank you for your feedback. We have different and better options and discounts via online.
We apologize if you didnt have a different response.

Hoteles Hacienda del Perú.
CR2015BXL
Review dated 23 Ott 2021
Gute Basis in Puno für einige Nächte
Verbrachte hier zwei Nächte während meiner 2-wöchigen Peru-Rundreise im Oktober 2021. Die Lage des Hotels ist sehr zentral, alles ist zu Fuß zu erreichen. Das Personal ist sehr höflich. Das Zimmer war sauber. Der Teppichboden hatte jedoch seine besten Jahre gesehen. Ebenso das Bad, beispielsweise wackelten alle Armaturen der Dusche und es war schwierig eine Mitteltemperatur einzustellen – entweder, es war zu kalt oder zu heiß. Das Bett war aber sehr schön. Das Frühstück ganz oben war auch in Ordnung, nur hätten die Mitarbeiter dort motivierter sein können und beispielsweise die Schilder für heißes Wasser (war beide Tage noch kalt) und den Kaffee korrekt aufstellen können. OK für 1-2 Nächte.
Dear guest,

Thak you for your comment and your advice. We appreciate it and help us to pay more attention to the temperature water in our bathrooms.
Have a nice week!
ghuhn383970
Review dated 17 Gen 2020
Sehr schöner Aufenthalt
Geräumiges, sauberes Zimmer. Viele Ablagemöglichkeiten. Schönes Badezimmer, Wäscheservice, zentrale Innenstadtlage, Gehobene Ausstattung, umfangreiches , sehr gutes Frühstücksbüffet, hilfsbereites Personal,
Dear guest,

Thank you for your preference and for your feedback! We appreciate it!

We have a good staff and the service is excelent.

I hope you can come back again! Be always welcomed in our hotel.

Kind regards,

Belissa Salas B.

peru20192020
Review dated 09 Gen 2020
Für einen Stop Over Ok
Am Weg von cusco zum lake titikaka eine Nacht dort. Guter südamerikanischer Durchschnitt; Personal nett, aber mit Sonderwünschen überfordert. Frühstück maximal Mittelmass, das sollte dringend verbessert werden
Dear guest

Thank you very much for taking the time to write a comment about our hotel. we will take your comments into account to improve our service. I hope you give us a new opportunity and come back soon!

Best regards,

Yuliana Limo M.
rch102019
Review dated 07 Nov 2019
gute Lage aber nicht gerade sauber
Das Zimmer war nicht ganz sauber (Staub), im Bett waren unter der Bettdecke lange Haare einer anderen Person, ansonst liegt das Hotel relativ zentral und dadurch kann man am Abend in der Altstadt fortgehen.
Dear guest,

Thank you for your feedabck! We appreciate it! Effectively, the hotel is really close form Central Park.
We are sorry to hear the inconvenient that you had! We hope you can come back and give us another opportunity!

Have a nice day!

Belissa Salas
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