Hotel NEO Gubeng, Surabaya is a modern budget boutique hotel featuring 58 comfortable rooms with three different room types, three fully equipped meeting rooms, a trendy coffee shop connecting to a bright and airy lobby and ample parking space. Managed by Archipelago International, NEO Hotels appeal to well traveled guests that appreciate a stylish modern design, expect professional, friendly staff and crave a unique experience. This affordable hotel still features top amenities including super comfy beds, LED TVs, mini bars and high-speed complimentary WiFi throughout the hotel.
For your business needs, NEO Gubeng is equipped with three stylish meeting rooms for boardroom sessions or combined to accommodate up to 100 guests in a large theater style conference. All the meeting rooms are fully air-conditioned and equipped with a sound system, writing board, LCD projector and screen, plus high speed WiFi internet access.
Unwind after an action-packed day in the city at NEO Gubeng with a relaxing treatment at Ameera Spa. Try our onsite restaurant Coffeeology and sample tasty local dishes from 6 am or choose from the 24 hour room service menu. Your unique experience awaits at Hotel NEO Gubeng, whether for business or leisure.
For your business needs, NEO Gubeng is equipped with three stylish meeting rooms for boardroom sessions or combined to accommodate up to 100 guests in a large theater style conference. All the meeting rooms are fully air-conditioned and equipped with a sound system, writing board, LCD projector and screen, plus high speed WiFi internet access.
Unwind after an action-packed day in the city at NEO Gubeng with a relaxing treatment at Ameera Spa. Try our onsite restaurant Coffeeology and sample tasty local dishes from 6 am or choose from the 24 hour room service menu. Your unique experience awaits at Hotel NEO Gubeng, whether for business or leisure.
Standard Room
Try something new…..try the Standard Room. Designed with solo travelers in mind, these modern and comfortable rooms are equipped with a desk, tea and coffee facilities, LED TV and city view for the perfect stay whether in Gubeng for business or leisure.
1 SingleSuperior Room
In my dreams…..breakfast is free, beds are super comfy and service is supernatural. Wake up in the Superior Room for an amazing stay. These modern rooms are equipped with tea and coffee facilities, free WiFi and a city view.
Standard Room Room Only
Capacity:
1 adult, 1 child
Maximum number of Guests:2
Superior Room Room Only
Capacity:
2 adults, 4 children
Maximum number of Guests:3
Standard Room - FIT RO
Capacity:
1 adult, 1 child
Maximum number of Guests:2
Superior Room - FIT BB
Capacity:
2 adults, 4 children
Maximum number of Guests:3
Superior Room - FIT RO
Capacity:
2 adults, 4 children
Maximum number of Guests:3
Family Room - FIT BB
Capacity:
2 adults, 4 children
Maximum number of Guests:2
Dimensions:48 m2
Family Room - FIT RO
Capacity:
2 adults, 4 children
Maximum number of Guests:3
Good to know...
Jl. Jawa 17-19, Gubeng, 60295 Surabaya, Indonesia
City: Surabaya
Region: East Java
Check-in from 14:00
Check-out until to 12:00
The minimum age for check-in is 18 years old.
Hotel Neo Gubeng by ASTON accepts special requests. Add them in the next step!
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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4.0
Very good
257 reviews
#61 of 554 hotels in Surabaya
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Review dated 20 Ago 2023
Highly Recommended Hotel Stay to Explore Surabaya
I had an amazing stay at Hotel NEO Gubeng. They have an amazing location, very close to the city's center. If you love to explore places in Surabaya, I highly recommend this hotel as it is located right in the middle of the city. If you take a train to a nearby city, you can go to Gubeng station, which is only 5 minutes away. They also have a very nice breakfast, I really love the Nasi Goreng Merah. Would love to stay here again.
Dear Abraham H
We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near...
Sincerely Yours,
Rendy Lysander
Hotel Manager
We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near...
Sincerely Yours,
Rendy Lysander
Hotel Manager
Review dated 16 Ago 2022
Best Hotel for Solo Traveler
Wow! This hotel is beyond my expectations.
I stayed in this hotel for two separate nights. 11th and 14th of August.
As I travel by myself, I opted for Neo Room (Single Room). At first, I stayed in room 518, but on the second night, I choosed in the low floor (room 212 is the best one).
Basic amenities were provided. Coffee and Tea Maker is also available in your room!
However, I would love if they provide a hand soap/ hand bar soap. I booked a room only as I want to try the local cuisine for breakfast.
Their location is in the middle of Surabaya, near to shopping malls, train stations, culinary, hospital, and convenience stores!
But beware on peak hours as this hotel is located right opposite a junior high school.
In conclusion, great places for stay in Surabaya!
I stayed in this hotel for two separate nights. 11th and 14th of August.
As I travel by myself, I opted for Neo Room (Single Room). At first, I stayed in room 518, but on the second night, I choosed in the low floor (room 212 is the best one).
Basic amenities were provided. Coffee and Tea Maker is also available in your room!
However, I would love if they provide a hand soap/ hand bar soap. I booked a room only as I want to try the local cuisine for breakfast.
Their location is in the middle of Surabaya, near to shopping malls, train stations, culinary, hospital, and convenience stores!
But beware on peak hours as this hotel is located right opposite a junior high school.
In conclusion, great places for stay in Surabaya!
Dear mr_jeffvernando
Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as soon as possible all your suggestion to Dept Concern. We are waiting for your next visit to Surabaya certainly stay at Hotel Neo Gubeng Surabaya
Best Regard
Rendy Lysander
Hotel Manager
Thank you for review and suggestion and input during stay at Hotel Neo Gubeng Surabaya Well and clear, it will definitely add the spirit of my team to always provide and improve the best service to every guest. Sure will follow up as soon as possible all your suggestion to Dept Concern. We are waiting for your next visit to Surabaya certainly stay at Hotel Neo Gubeng Surabaya
Best Regard
Rendy Lysander
Hotel Manager
Review dated 23 Nov 2021
MY HOTEL AT SURABAYA
The location is very strategic, near Gubeng Train Station and also very reachable. Check-in and Check-out process was very fast. The room was excellent with nice, clean and cozy room. Soft pillows, clean sheets and towels, nice big shower room with hot water running freely and also WiFi are excellent too. Breakfast also excellent with a variety of food and real buffet, we could take our food by ourselves. I saw the manager was very busy helping his staff. He helped his staffs in front desk, restaurant. Even he doing mopping the floor by himself. I forgot his name but I was very impressed with him. You have a very valuable staff. A Great Place To Stay
Dear Praditya0601
We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near...
Sincerely Yours,
Rendy Lysander
Hotel Manager
We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near...
Sincerely Yours,
Rendy Lysander
Hotel Manager
Review dated 06 Mar 2020
What you expect isn't what you always get
Stayed in a single room of this hotel is my first experience. It's a quite roomy for single occupancy.
The hotel hospitality is quite good. Friendly staffs from security to reception. Housekeeping and Technicians were fast response for my complaints.
The downside was
Hotel wasn't smell good and quite dirty along the corridor.
Towel was quite dirty and has unpleasant smell like never been washed (smell of other person sweating)
Room soundproof wasnt good at all. You could hear clearly people talking outside the room corridor.
Need some improvements on cleannes and housekeeping
The hotel hospitality is quite good. Friendly staffs from security to reception. Housekeeping and Technicians were fast response for my complaints.
The downside was
Hotel wasn't smell good and quite dirty along the corridor.
Towel was quite dirty and has unpleasant smell like never been washed (smell of other person sweating)
Room soundproof wasnt good at all. You could hear clearly people talking outside the room corridor.
Need some improvements on cleannes and housekeeping
Dear Andre SIndrawan
Thank you for sharing your experience with us here at Hotel Neo Gubeng Surabaya
We are so sorry for the inconvenience and discomfort that you experienced during your recent stay with us and we sincerely apologize for the service shortfall. We are disappointed to learn that some aspects of your stay fell below your expectations . Please rest assured that we are looking into this to enhance our quality and service standards.
Thank you once again for your valuable feedback. We hope to have the opportunity to serve you again in the nearest future.
Sincerely yours
Yoedi Soesilo
Thank you for sharing your experience with us here at Hotel Neo Gubeng Surabaya
We are so sorry for the inconvenience and discomfort that you experienced during your recent stay with us and we sincerely apologize for the service shortfall. We are disappointed to learn that some aspects of your stay fell below your expectations . Please rest assured that we are looking into this to enhance our quality and service standards.
Thank you once again for your valuable feedback. We hope to have the opportunity to serve you again in the nearest future.
Sincerely yours
Yoedi Soesilo
Review dated 27 Gen 2020
A staycation with NEO
Overall NEO is a nice hotel, very friendly receptionist and the staff. The breakfast also good, but the restaurant is too small. The TV channel and wifi must be repaired, we need the fast connection. Well, we love to stay here...see you in the other NEO
Dear Mr Indri S
Thank you for your time to give a review for Hotel NEO Gubeng Surabaya.
I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience.
And also we do apologize for the inconvenience regarding your information about Tv Chanel in the room and wifi connection must be repaired , Your comments and feedback are valuable for improving our commitment to deliver the excellent service always.
It will be a pleasure to welcome you again to the city of heroes during your next holiday which I hope will be soon.
Sincerely Yours
Yoedi Soesilo
Thank you for your time to give a review for Hotel NEO Gubeng Surabaya.
I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience.
And also we do apologize for the inconvenience regarding your information about Tv Chanel in the room and wifi connection must be repaired , Your comments and feedback are valuable for improving our commitment to deliver the excellent service always.
It will be a pleasure to welcome you again to the city of heroes during your next holiday which I hope will be soon.
Sincerely Yours
Yoedi Soesilo
Choose how to pay. Always in a safe way.
Surabaya
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