Hotel Sunstar Residency

Terms & Conditions Our Contract If you are a consumer (i.e. not dealing as a business with us), Sunstar Hotels (we/us) sells all rooms and extras to you subject to these terms. A contract is formed between you and the hotel when we issue you with a booking reference number for your room and extras (if applicable). No booking shall be binding on the hotel until we issue you with a booking reference number. Management reserves the right to cancel any booking. Your Booking You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then Sunstar Hotels will terminate your booking and retain any money paid to us for such booking. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking. You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. You must ensure that the name on a booking is correct at the time of booking. This cannot be changed after making the booking. If you book five or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking you will be subject to special terms regarding amending and cancelling Group Bookings. We offer certain extras when you make your booking. The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms. Rates and Payment The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking, as advised to you at the time of booking. All payments are due in full at the time of booking unless otherwise advised by Sunstar Hotels. You must be able to show photo identification such as a passport or driver's licence or a valid credit or debit card if you are paying by cash for a walk-in booking at a Sunstar Hotel. Check-in and Check-out All foreign guests must provide passport identification at check in (this is a legal requirement). All domestic guests must provide photo identification with proof of address (drivers licence is preferred). You can check in from 1pm on the scheduled date of arrival. If you wish to check in earlier, you must discuss this in person with the Duty Manager. This service is subject to availability and subject to the following charges Early check in between 10 AM - 1 PM and late check out between 11 AM - 2 PM would be provided on complimentary basis Early check in between 8 - 10 AM and late check out between 2 - 4 PM would be charged 30% of room rent Early check in between 6 - 8 AM and late check out between 4 - 6 PM would be charged 50% of room rent Early check in between 4 - 6 AM and late check out between 6 - 8 PM would be charged 80% of room rent Early check in before 4 AM and late check out after 8 PM would be charged 100% of room rent You must be able to show photo identification such as a passport or driver's licence or a valid credit or debit card if you are paying by cash for a walk-in booking at a Sunstar Hotel. Rooms Maximum occupancy for rooms is clearly stated online at sunstarhospitality.com during the booking process. Guests abusing these guidelines will be required to purchase another room at the published daily rate. In addition to the maximum room occupancy as stated online at sunstarhospitality.com, one child under the age of 6 years old is permitted per room. You will not leave children unattended in any rooms or public areas at any time. You must not smoke in any of our hotels or interfere with our fire detection system. If you do so, we will terminate your booking without refund and require you to leave the hotel immediately. You authorise us to charge you any costs we incur if you smoke or cause damage in our hotel including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount to the payment card used in your booking. We will send you a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future. Questions and Complaints If you have any questions or complaints in relation to your booking or these terms please go to our website and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 24 hours. You can also reach us at booking@sunstarhospitality.com +91-8010114400

Booking Cancellation - Cancellations can be made free of charge up to 24 hours prior to check-in, which commences at 13:00 local time on the date of stay. - All room nights cancelled less than 24 hours prior to check-in will be charged 1 nights penalty. - In the event of cancellation, any add-on purchases (i.e. non-room) will be fully refunded. Booking Modification - Modifications can be made free of charge up to 24 hours prior to check-in, which commences at 13:00 local time on the date of stay. - All modifications (excluding room upgrades) are treated as a cancellation and a new booking. All clauses of the Cancellation Policy are applicable. For date changes, we cannot guarantee the same rates will be available as at the time of booking. - Room upgrades will be provided on request where possible. Cancellation Policy does not apply here. Payable amount will be the difference between rate at the time of booking and rate of the upgraded room at time of modification. Group Bookings - Bookings made for either 5+ rooms OR 15+ nights will be treated as a Group Booking. - If you cancel your Group Booking or reduce the number of nights or the number of rooms required within 15 days of your arrival date, we will not refund any money you have paid to us. - Subject to availability and payment, you may add any additional night(s) to any Group Booking (after the dates of the original Group Booking) at the rate for the room(s) at the time you make the amendment. Refunds Refunds will be made only to the registered credit or debit card or bank account. There will be no cash payments.

Pets Policy