Featuring an indoor pool, a spa and a fitness centre, Imago Hotel & Spa offers plush accommodation in Calafate, only 700 metres from Argentino Lake. A restaurant and a bar are featured. Free transfers to the city centre are provided.

With large windows overlooking the lake, rooms at Imago Hotel & Spa are soberly decorated in soft hues. All of them feature cable TV and minibars.

A buffet breakfast including croissants, cakes, juices, homemade bread, eggs, cheese and yogurt is served daily. There is a luxurious restaurant offering a wide variety of dishes, and cocktails can be ordered at the bar.

Spa facilities include a massage room, a sauna and Turkish baths. Guest can make use of the fitness centre, or unwind in the charming lounge.

Free parking is provided. Imago Hotel & Spa is 4 km from the bus station and 22 km from Armando Tola Airport.
Choose your rooms

Standard Double or Twin Room

Imago offers Twin, Queen or King beds in its rooms, achieving through the combination of textures and colors of its decoration, the warmth and comfort necessary to guarantee rest.

Bed: King or Twin

Bathrooms: fully equipped.

Dimension (m2): 30

Location: First, second and third floors
Bathrobe
Bidet
Conditioner
Entire unit wheelchair accessible
Heating
Minibar
Shampoo
Shower
Toilet
Toilet with grab rails
Towels
TV
View
Capacity: 2 adults, 2 children
Maximum number of Guests:2
Dimensions:30 m2
Single2 Single90-130 cm

Double or Twin Room with Lake View

Imago offre letti singoli, queen size o king size nelle sue camere, ottenendo, attraverso la combinazione di texture e colori delle sue decorazioni, il calore e il comfort necessari per garantire il riposo.

Letto: matrimoniale o due letti singoli

Bagni: completamente attrezzati.

Dimensione (m2): 30

Ubicazione: primo, secondo e terzo piano
Imago bietet in seinen Zimmern Einzelbetten, Queensize-Betten oder Kingsize-Betten an und bietet durch die Kombination von Texturen und Farben der Dekoration die Wärme und den Komfort, die für die Erholung erforderlich sind.

Bett: Kingsize- oder Zweibett

Badezimmer: komplett ausgestattet.

Abmessung (m2): 30

Lage: Erster, zweiter und dritter Stock
Imago propose des lits jumeaux, queen-size ou king size dans ses chambres, offrant ainsi, grâce à la combinaison de textures et de couleurs de sa décoration, la chaleur et le confort nécessaires pour garantir le repos.

Lit : king size ou lits jumeaux

Salles de bain : entièrement équipées.

Dimension (m2) : 30

Lieu : Premier, deuxième et troisième étages
Imago предлагает в своих номерах две односпальные кровати, двуспальные кровати или двуспальные кровати, а сочетание текстур и цветов декора обеспечивает тепло и комфорт, необходимые для отдыха.

Кровать: двуспальная или две односпальные

Ванные комнаты: полностью оборудованы.

Размер (м2): 30

Расположение: первый, второй и третий этажи
Bathrobe
Bidet
Conditioner
Entire unit wheelchair accessible
Heating
Minibar
Shampoo
Shower
Toilet
Toilet with grab rails
Towels
TV
Capacity: 2 adults, 2 children
Maximum number of Guests:2
Dimensions:30 m2
Extra large Double1 Extra large Double181-210 cm
Services offered by Imago Hotel & Spa
Currency exchange
Massage
Restaurant
Room service
Safe
Sauna
Bar
Laundry
Street parking
Non-smoking rooms
Business center
Heating
Meeting/Banquet Facilities
Hypoallergenic room available
Snack bar
Breakfast in the room
Ironing service
Designated smoking area
Rooms/Facilities for Disabled
Family Rooms
Viproom facilities
Bridal Suite
Spa & Wellness Centre
Soundproof-rooms
Packed Lunches
Special Diet Menus (on request)
Public bath
Children television networks
Kid meals
Wine/Champagne
Bottle of water
Fruits
Chocolate/Cookies
Beauty Services
Spa Facilities
Steam room
Spa lounge/relaxation area
Fitness
Shuttle Service
Happy hour
24-hour front desk
Full body massage
Facial treatments
Body Treatments
Body scrub
Shuttle Service (free)
Good to know...
Calle 669, 40, Z9405 El Calafate, Santa Cruz, Argentina
City: El Calafate
Region: Santa Cruz
(AR) ArgentinaMap
Check-in from 15:00
Check-out until to 11:00
Política General
Las condiciones de cancelación y de pago por adelantado pueden variar según el tipo de tarifa seleccionada.
Comentario especial sobre las penalidades / Special remark regarding penalties
Tenga presente que en caso que la reserva tenga penalidad y la misma se haya realizado para pasajeros extranjeros, la penalidad deberá abonarse adicionando IVA correspondiente (aún cuando normalmente estén exentos)

---------------------------------------------------------

Please note that if the reservation has a penalty and it has been made for foreign passengers, VAT must be added to that amount (even when foreign passengers are normally exempt).
☝️ Local currency:   $ (USD)   US Dollar
☝️ Time zone:   America/Buenos_Aires
Imago Hotel & Spa accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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  • How can I cancel or change my booking?
    Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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    For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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  • Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
  • For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
 
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Special Needs
Special Needs
1 dedicated service from Imago Hotel & Spa
☝️ The information for the accessibility of the facilities by people with Special Needs is provided directly by the facilities or is obtained from their websites or official sources. For more information, we recommend that you contact us directly.
TripAdvisor
4.0
Very good
TripAdvisor
860 reviews
#25 of 78 hotels in El Calafate
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
celinao636
Review dated 14 Apr 2024
La mejor opción en Calafate
Estaría bueno añadir más canales de televión para poder brindar un mayor confort dentro de la habitación, y ademas, el servicio de remiseria que nos traslado desde el aeropuerto hasta el hotel no fue de mi agrado personal, el resto de la experiencia fue grandiosa, no tengo ninguna otra queja
Gabriel1999
Review dated 14 Apr 2024
Un viaje divino, la atención del personal es excelente, y un agradecimiento especial a Verónica!!
Excelente trato, hermoso hotel, súper completo, la pileta climatizada es divina, la habitación súper cómoda, excelente desayuno, restaurante de categoría y una barra más que completa. El baño muy cómodo y la vianda que preparan para las excursiones son súper abundantes!!
marinalaufernandez
Review dated 14 Apr 2024
Excelente hotel!
Estuvimos la semana pasada en el hotel, es hermoso y la atención del personal excelente! La habitación super comoda con una vista hermosa a el lago, la comida del desayuno como del restaurante exquisita, disfrutamos del spa y piscina climatizada, sin duda cuando vuelva me voy a quedar en el mismo hotel.
carlosbM7545CF
Review dated 13 Apr 2024
Todo perfecto en la estadia
Exelente atención tanto administración como la de los empleados del lobby y los del restaurante ,la ubicación del hotel es exelente,las vistas también,te aconsejan en todo para tu estadía y te brindan todo lo necesario para sentirte como en casa
ngbattista
Review dated 09 Apr 2024
Ho - te - la - zo
Hermoso el hotel, su gente, la atención. Una calidez y amabilidad inmensa. El spa es lo más, y la pileta, uuuf sin palabras. Se encuentra situado al oeste de la ciudad camino al Parque Nacional Los Glaciares, un poco retirado de lo que es el centro, pero cuentan con vehiculos que te llevan a la Ciudad. El restaurant es precioso y sirven unos platos exquisitos. Super recomendable.
Stay59607478121
Review dated 28 Mar 2024
Nice Staff
This hotel is located above the town with nice views over the lake.
We received a warm welcome from reception and lobby staff and a tasty welcome drink.
Public areas are modern and stylish.
Obviously, we only saw our bedroom, but it was a bit disappointing. Very dated and stiflingly hot. No air conditioning. Bathroom was very spacious and well equipped, but again in desperate need of refurbishment.
Breakfast was very good with a good selection of fruit, cereals, bread, pastries and a few cooked options.
Lobby bar menu was limited but ok. Restaurant menu more expensive.
Staff all very pleasant and helpful.
Discover21154800843
Review dated 13 Mar 2024
Tourist scam
Service is really unfriendly and not helpful at all. Charging tourist scam rates for the peso, which is not usual in Calafate as other hotels did otherwise.
Also the pool in the spa doesn’t work and they still charged full price with an extra on the exchange rate. Definitely wouldn’t go there again.
Dear Discover21154800843,
We are sad to read your review.
Let us clarify that the reservations are confirmed in US Dollars. If you pay on card, you do not pay the 21% for taxes. If you pay cash, we add taxes. The exchange rate we use is the one local that authourities indicated.
About the pool, unfortunately it was not available during your stay. Our spa and its services have been available.
We would like to receive full details to the following address: guestservice@imagohotelspa.com
Regards,

Imago Hotel & Spa
irinas793
Review dated 13 Mar 2024
You should better stay at El Calafate
Our flight was late and we arrived at 10:45 p.m. at the hotel. Instead of offering us a drink and food they closed the bar and the restaurant. Even they are 4 km away from the city and we have to go to bed hungry. The spa didn't work either. The cost is to high for the bad service.
Dear Irina,
Thank you for your time and reviewing us.
By the time you arrived Our restaurante was closed but we offered to you and your group our lobby bar menu. Considering it was late for you, we tried to always give you an option.
Our spa has a schedule. When you checked in it was closed but it was opened the following days. The different services were available: dry saunas, scottish showers, the gym and massages.
We're located no more than 3.5km from downtown. We offer this shuttle service that runs in the evening and daily. If you want to take a taxi, this service is available 24hs and it will cost no more than 3 US Dollars aprox.
We would like to have more details about your stay and invite you to send an e mail to the following address: guestservice@imagohotelspa.com
Regards,
Imago Hotel & Spa
sergiocB3871GJ
Review dated 06 Mar 2024
Non consigliato per la distanza e per il cambio sfavorevole
L' hotel è bello, con tutti i servizi per il livello che ha. Purtroppo è molto lontano dal centro di El Calafate, per cui, se si arriva la sera tardi come nel nostro caso, è obbligatorio cenare lì. Il ristorante è buono, ma ovviamente molto più caro di quelli altrettanto buoni che si trovano in centro. Inoltre accettano euro e dollari, ma al cambio ufficiale. Il che significa pagare il 30% in più. Precedentemente avevamo soggiornato in un bel albergo di categoria inferiore, ma molto vicino al centro, con colazione ottima, spendendo meno.
Gentile sergiocB3871GJ,

Apprezziamo il tuo tempo e lasciandoci la tua recensione.
Grazie per aver apprezzato la nostra struttura ed i suoi servizi!
Per quanto riguarda la nostra posizione, la rendiamo pubblica su tutte le piattaforme online e su questo sito stesso.
Se hai bisogno di un trasferimento per il centro al di fuori degli orari del nostro servizio navetta, puoi richiedere un taxi presso la nostra reception 24 ore su 24, e il costo attualmente non supera i 3$.
Il nostro ristorante offre piatti artigianali e i loro prezzi non superano i prezzi dei ristoranti di questa categoria.
Vi invitiamo ad inviarci i dettagli del vostro soggiorno al seguente indirizzo:
guestservice@imagohotelspa.com
Ti inviamo un caro saluto,

Imago Hotel & Spa
Jonnyd
Review dated 03 Mar 2024
Disappointed
Disappointed. Although the staff is nice, they lied to us and got caught in it. We checked in and immediately noticed the room was hot. No air conditioning. We called down And were told that their hotel didn’t have rooms with air conditioning. We would have accepted that. However, my brother checked into his room which had a/c. We were told nothing could be done until the next day. They did move us to a room with air conditioning.

The issue is that during the day, the rooms get hot. We asked for a fan and they said they didn’t have one. Even if the room had a ceiling fan, it probably would have been fine. There was no air flow.
We opened the window with no screen and bugs started to come in. We could also hear various noises.

If one goes on trip advisor, it actually says that the rooms are air conditioned.

The pool is awesome in that it is hot and had great current like huge jacuzzi. Paint is chipping but that’s fine.

Breakfast was terrible. This was one of 4 hotels we stayed at in Argentina. Breakfast was lacking in every way. We did like the waiters.

The staff is nice and even sent us an apology desert with champagne for inconveniencing us. They also did move us after a day.

Lastly, they gave a shuttle but only after 4:30 pm. Silly. We had a afternoon to relax and check out town. They told us it would be a 30 minute walk. It was over over one hour

I would find another hotel
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4,0

Muy bueno
842 opiniones
N.º 29 de 73 hoteles en El Calafate
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Imagine un lugar donde tenga espacio para relajarse y desconectarse, con un Spa caracterizado por su impecable servicio e innovadoras terapias naturales y uno de los más refinados restaurantes de la región, con vista al Lago Argentino y a solo minutos del Parque Nacional Los Glaciares … Ya no tendrá que imaginarlo. Entre todos los hoteles de la región, Imago Hotel & Spa es incuestionablemente uno de los más destacados.
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Estacionamiento gratis
Internet de alta velocidad gratuito (WiFi)
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Gimnasio / Sala de entrenamiento
Desayuno gratis
Servicios gratuitos de taxi o transporte
Centro de negocios con acceso a Internet
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Servicio de limpieza
Balcón privado
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Habitaciones para no fumadores
Suites
Habitaciones para familias
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Ubicación

Vista completa
42
Se recomienda disponer de un auto
Puntaje: 42 de 100

10restaurantesen un radio de 1 km

1atracciónen un radio de 1 km
669 N°40, El Calafate 9405 Argentina
Nombre/dirección en idioma local
Cómo llegar al establecimiento
El Calafate19 km
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Sergio C
escribió una opinión (Ayer)
57 aportes66 votos útiles
Non consigliato per la distanza e per il cambio sfavorevole
Traductor de Google
L' hotel è bello, con tutti i servizi per il livello che ha. Purtroppo è molto lontano dal centro di El Calafate, per cui, se si arriva la sera tardi come nel nostro caso, è obbligatorio cenare lì. Il ristorante è buono, ma ovviamente molto più caro di quelli altrettanto buoni che si trovano in centro. Inoltre accettano euro e dollari, ma al cambio ufficiale. Il che significa pagare il 30% in più. Precedentemente avevamo soggiornato in un bel albergo di categoria inferiore, ma molto vicino al centro, con colazione ottima, spendendo meno.
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Fecha de la estadía: marzo de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

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Negocio Plus
Cuente una mejor historia
Marque una excelente opinión aquí para mostrarles lo mejor de su establecimiento a los huéspedes potenciales, ¡en todo el mundo!
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Jonnyd
escribió una opinión (3 mar)
Upper Saddle River, Nueva Jersey31 aportes12 votos útiles
Disappointed
Traductor de Google
Disappointed. Although the staff is nice, they lied to us and got caught in it. We checked in and immediately noticed the room was hot. No air conditioning. We called down And were told that their hotel didn’t have rooms with air conditioning. We would have accepted that. However, my brother checked into his room which had a/c. We were told nothing could be done until the next day. They did move us to a room with air conditioning.

The issue is that during the day, the rooms get hot. We asked for a fan and they said they didn’t have one. Even if the room had a ceiling fan, it probably would have been fine. There was no air flow.
We opened the window with no screen and bugs started to come in. We could also hear various noises.

If one goes on trip advisor, it actually says that the rooms are air conditioned.

The pool is awesome in that it is hot and had great current like huge jacuzzi. Paint is chipping but that’s fine.

Breakfast was terrible. This was one of 4 hotels we stayed at in Argentina. Breakfast was lacking in every way. We did like the waiters.

The staff is nice and even sent us an apology desert with champagne for inconveniencing us. They also did move us after a day.

Lastly, they gave a shuttle but only after 4:30 pm. Silly. We had a afternoon to relax and check out town. They told us it would be a 30 minute walk. It was over over one hour

I would find another hotel
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Fecha de la estadía: marzo de 2024
Tipo de viaje: Viajé con familia
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

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Respuesta de RESERVAS IMAGO, Agencia/Consultora de Imago Hotel & Spa
Respuesta de ayer
Traductor de Google

Dear Jonnyd,
Thank you for your time and leaving your comments here.

We would like to clarify certain points:
about our rooms and availability we were not able to offer you a new accommodatoin with AC by the time you requested and we have always been clear about this. We had this unusual temperature in El Calafate but it is not a tropical one, so we don´t have bugs as one finds in other provinces of our country.

About our shuttle service, it runs daily in the evenings: these are the highest demanded hours. We take care about the waste of water, we recycle and separate garbage and try to no use our vehicle during the morning with no demmad at all. You can always request taxis 24 hours.

If you rather walk to go downtown, it will only take between 30 and 40 minutes...but this will always depend on your rythm

We're sorry to read breakfast was not what you expected. We did not receive any suggestions from you during your stay but already working on it.

Send you regards
Imago Hotel and Spa
pablot876
Review dated 17 Feb 2024
Nice staff, good room size but very poor experience
The hotel staff is nice and very helpful. And that’s all good that this hotel has to offer.

Breakfast offers a good selection of Argentinian pastries, scrambled eggs, bacon, poor quality sausages and canned fruit salad. Definitely not what you would expect from a hotel of this category.

The pool is nice but poorly maintained. The painting is falling and pollutes the water.

You should definitely avoid the hotel restaurant for dinner. Dishes are almost double than on any other place from similar category at El Calafate.
Dear Pablo T,
We want to thank you for reviewing us.
And thak you for taing our staff.
About your comments on breakfast and dinner, we invite you to send us more details.to the following address:
guestservice@imagohotelspa.com
About our restaurante prices, they are average and we are sorry to know our dishes were not
to your liking
We send you regards
Imago Hotel & Spa
robertoaH3921CA
Review dated 14 Feb 2024
Ottima struttura, ideale per riposare dopo le avventure tra i ghiacci
Siamo stati quattro giorni in questo bellissimo e moderno hotel che offre ottimi servizi ed è situato in una posizione periferica ma con una splendida vista sul lago Argentino. La navetta dell’hotel per il centro di El Calafate parte puntualmente ogni ora.
Dear robertoaH3921CA,

Thank you so.much for your review!
So happy to know you had such a Lovely stay and that you found time after your tours for relaxing.
We hope tou welcome you back again
Regards

Imago Hotel & Spa
X3619IKritag
Review dated 30 Gen 2024
4 notti a El Calafate
Premetto che non ho fatto io la prenotazione, per cui non sapevo cosa aspettarmi. È stata una gran sorpresa. Non solo per la posizione vicinissima alla riva del lago Argentino e la vista, ma per la pulizia, la gentilezza e la disponibilità del personale. I servizi offerti sono tanti, dalla Spa al servizio navetta per il centro, dalla lavanderia alla preparazione dei pranzi al sacco. È fuori dal centro di El Calafate ma ne guadagna la pace
Cara Rita,
Grazie mille per la tua revisione!
Siamo orgogliosi della tua valutazione del nostro personale e dei servizi offerti.
Ci auguriamo che la tua visita ti sia piaciuta.
Sarà un piacere accogliervi nuovamente
Ti inviamo un caro saluto.

Imago Hotel & Spa
brigittet2018
Review dated 28 Gen 2024
Hotel parfait
Très bon hôtel, magnifiquement situé, dirigé par un personnel très compétent et qui parle un très bon français ! La suite est spacieuse et lumineuse et offre une vue exceptionnelle...un très bel espace...le restaurant est excellent ...les serveurs sont adorables !
Chère Brigitte,
Nous aimons savoir que vous avez passé un merveilleux séjour.
Ce fut un plaisir pour nous de les recevoir et ils ont vraiment été des hôtes très agréables pour nous.
Merci beaucoup pour votre temps et pour nous avoir laissé cet avis.
Nous serions ravis de vous accueillir à nouveau!
Nous vous envoyons un salut chaleureux,

Imago Hotel & Spa
lucianobJ3012PD
Review dated 03 Gen 2024
La mia esperienza è stata pessima,cibo di scarsa qualità e il servizio non esiste
Accolti senza facchinaggio,mancavano i teli nella spa.Camera junior suite vista inesistente di lago ma solo di giardino.Cenone di capodanno 31 dicembre 2023 da dimenticare:senza tovaglia,cibo pessimo.
Estimado lucianobJ3012PD,
Agradecemos su tiempo y compartir su experiencia.
Nos apena que nuestros servicios no alcanzaran sus expectativas.
Le hemos explicado con detalle por qué el Lago Argentino en esta época del año tiene bajo nivel, por lo que la vista hacia el lago desde su habitación quizás no era la que imaginaron.
Las toallas y batas las proveemos 24hs, por lo que en caso el huésped lo solicite serán enviadas.
Lamentamos no haya disfrutado de la cena de fin de año y también lamentamos sus agravios hacia nuestro personal por no estar conforme con la vista hacia el lago por las codiciones del mismo.
Quedamos a su disposición.
Imago Hotel & Spa
Droopy86
Review dated 13 Dic 2023
Hotel excentré au calme et très agreable
Excentré bel hôtel très confortable un très bon accueil de notre groupe avec Monica notre excellente guide. La piscine un vrai plus pour la détente les petits-déjeuners très corrects les chambres spacieuses à literie ultra confortable menage impeccable. Navettes gratuites pour rejoindre le centre ville. Très jolie vue sur le lac cependant. On recommande.
Chere Droopy86,

Cher Droopy86,
Merci beaucoup de nous avoir laissé votre commentaire
Nous sommes heureux que vous ayez pu profiter de nos services, vous détendre au bord de notre piscine et utiliser la navette.
Nous espérons vous recevoir à l'avenir
Nous vous envoyons un salut chaleureux,
Imago Hotel & Spa
120alainb
Review dated 06 Nov 2023
Déçu par l’absence de charme et de prestation
Bien qu’affiché 5*, cet hôtel n’a pas grand chose d’exceptionnel : tout y est très standard, impersonnel, avec pas mal de points négatifs au final : une bouilloire dans la chambre mais rien pour faire du café / thé, à quoi sert-elle ? Des verres à vin mais pas de vin dans la chambre ou le mini bar, et pas de tire-bouchon pour s’ouvrir une bouteille. La TV : aucune chaîne en langue anglaise ou française, uniquement espagnol - indigne d’un 5*. Et que dire du petit déjeuner ? Assez quelconque, jus d’orange industriel, peu de fruits, pas de véritable yoghourt… bref un hôtel usine sans charme particulier.
Merci beaucoup pour votre avis. Son retour est très important.
Nous tenons à vous informer que nous laissons une bouilloire électrique dans les chambres aussi bien pour ceux qui souhaitent profiter de notre boisson traditionnelle, le maté, que pour ceux qui souhaitent un thé ou une infusion. Si tel est le cas, vous pouvez demander à la réception de vous envoyer de quoi prendre une boisson chaude sans frais supplémentaires.
Nous laissons des verres sur le minibar pour que vous puissiez prendre une bière ou un soda du minibar, et si vous souhaitez prendre un vin, vous pouvez demander un service de bouchon.
Dans nos petits-déjeuners, nous proposons les fruits les plus frais de notre ville et parfois nous n'avons pas beaucoup de variété
Nous prenons note des options de chaîne dans d'autres langues.
Nous apprécions votre commentaire.
Nous vous envoyons un salut chaleureux
Imago Hotel & Spa
OldPaperino
Review dated 01 Apr 2023
Davvero confortevole
Davvero è difficile trovare delle imperfezioni (non parliamo di cercare difetti perché non ve ne sono). Le stanze sono grandi e comode, e silenziose. La colazione è molto buona. L'accoglienza all'hotel è semplicemente perfetta con il personale del desk che è preparato e disponibile, direi che vale la pena.
Se vogliamo trovare delle imperfezioni occorre pensare che si è davvero lontani dal centro, ma c'è una navetta gratuita nel tardo pomeriggio/sera; poi non si sa bene per quale motivo l'area antistante l'hotel è lasciata con della ghiaia che non aiuta a mantenere pulite le valigie. Ma l'unica nota che mi sento davvero di fare è che un unico ascensore (pure di capienza ridotta) per un hotel così grande mi sembra poco adatto.
Dovessi tornare a El Calafate lo sceglierei di nuovo.
Buenos días OldPaperino, Gracias por tomarse unos minutos y dejarnos su devolución.

Nos complace y llena de satisfacción haber cumplido sus expectativas, sobre todo saber que nos volvería a elegir para una próxima visita a El Calafate. Esperamos recibirlos de nuevo!

Saludos del equipo de Imago Hotel & Spa
Celocas
Review dated 24 Feb 2023
5* ?? Une grosse blague…
On se demande où sont les 5*… chambre surchauffée et pas de clim, propreté approximative, serviettes trouées, détecteur de fumée absent. Je faisais partie d’un groupe, certains avaient des produits de toilette, d’autres pas. Nous avons demandé des peignoirs, ils devaient avoir une vingtaine d’années ou plus. Le personnel de la réception est limite mal aimable, on a clairement l’impression de les déranger. Pire, ils remettent en question notre bonne foi ! Je mets 2* pour la wifi qui fonctionne bien et le petit-déjeuner qui est bon et copieux. Spa non testé mais taille de la piscine ridicule.
Bonjour Celocas,

Nous vous remercions d'avoir pris le temps de nous partager votre dernière expérience lors de votre séjour Parisien à Imago Hotel 6 Spa. Nous sommes heureux d'apprendre que vous avez apprécié le ptit dej!

Nous prenons bonne note de tous vos commentaires afin d'améliorer la qualité de nos services et nous vous présentons nos plus plates excuses pour les désagréments que vous avez subis.

Nous espérons avoir l'occasion de vous accueillir de nouveau afin de vous faire passer un meilleur séjour que le précédent en vous prouvant que nous avons bien pris en compte vos remarques.

Bien cordialement,

Imago Hotel & Spa

canseb2022
Review dated 04 Gen 2023
Valeur sûre
L’hôtel est très bien. Chambres agréables et très propres. La piscine est un plus et le SPA propose des services bienvenus après une journée de rando ou d’excursion. L’hôtel est décentré ce qui garantit un certain calme sans désagrément puisque l’hôtel propose un service de navettes. Le personnel est conciliant et poli.
Chère canseb2022,

Nous tenons à vous remercier chaleureusement pour le retour quant à votre séjour au sein de l'Hôtel & Spa Imago.

Nous sommes ravis d'apprendre que la réactivité et l’amabilité de nos collaborateurs aient été à la hauteur de vos légitimes attentes et que vous avez apprécié particulièrement notre spa et piscine.

Nous espérons avoir l'occasion de vous recevoir de nouveau très prochainement et dans cette attente vous prions de recevoir l'expression de nos sincères salutations.

Bien cordialement,

Imago Hotel Spa
Take-off-380
Review dated 16 Dic 2022
Sehr zufrieden, Seeblick, professionell
Nach all den kritischen Stimmen zu Hotels in Calafate hatte ich Sorgen, ein gutes Hotel zu finden. Es ist gelungen:
- Sehr saubere, große und gepflegte Zimmer
- Verdunkelung im Zimmer weitestgehend möglich (Sicherheitsnadeln mitbringen)
- warmes Wasser
- schöner Indoorpool mit Wassermassage
- reichhaltiges Frühstücksbuffet
- guter Service
- aufmerksame Maintenance
Dear Take-off-380,,
Thank you very much for your feedback! We are happy to see that you had a great time with us.
We would like to thank you for your compliments regarding our cleanliness, comfort of the hotel.
and our service!
We really hope to welcome you again in a near future,
Have a great day and stay safe,
Regards,
Doccc
Review dated 22 Gen 2020
Nicht schlecht
Schönes Hotel mit vielen Annehmlichkeiten. Zimmer angenehm groß, guter Zimmerservice. Spektakulärer Blick auf den Lago Argentino. Leider keinerlei Flexibilität bei um eine (!) Stunde verschobenen Check out.

Restaurant Cicero eine absolute Empfehlung, allerdings sollte man Kenntnisse zu Weinen mitbringen, da ansonsten nur die teuersten empfohlen werden.

Barpersonal unterbesetzt, Bestellungen dauern schon mal eine halbe Stunde. Drinks werden eher Freestyle und nach Gusto des Barkeepers gemischt...
Dear Doccc, thanks for sending us your comments. We regret not having met your expectations 100% - We will take into account the mentioned points and work on it to improve them.

Best regards,
375denisw
Review dated 27 Set 2019
Sehr sehr gutes Hotel!
Sehr guter Service. Sehr saubere und gut riechende Zimmer. Kostenloser Shuttle Service zu jeder Stunde, sehr cooler Pool, Sauna und Fitnessraum. Sehr gutes Frühstück. Preis/Leistung absolut okay. 5/5.
Lieber Gast,

Vielen Dank für Ihre positiven Eindrücke über unser Hotel.

Es ist eine Freude zu wissen, dass wir Ihre Erwartungen zu 100% erfüllt haben. Unser Hauptziel bei Imago Hotel & Spa ist es, die Anforderungen unserer Gäste zu erfüllen und einen hochwertigen Service anzubieten, bei dem sich der Gast wie zu Hause fühlt.
Wir begrüßen Ihre Kommentare mit großer Freude und hoffen, Sie hatten einen angenehmen Aufenthalt.
Aufenthalte
Review dated 08 Apr 2017
Gut für eine oder zwei Übernachtungen
Das Hotel ist ok für Übernachtungen, jedoch etwas abgenutzt. Das Personal ist freundlich und hilfsbereit. Das Frühstücksbüffet ist gut. Der Shuttleservice ins Zentrum fährt jede Stunde und ist notwendig, da der Weg ungefähr sechs Kilometer beträgt.
Lieber Go2157:

Vielen Dank für Ihre Zeit, um uns Ihre Meinung zu verlassen. Wir freuen uns, dass Ihren Aufenthalt bei uns genossen.
Wir hoffen, sie erhalten wieder bei Ihrem nächsten Besuch

Ich sende einen herzlichen Gruß
jochenl83
Review dated 28 Dic 2015
Schönes Hotel mit unterdurchschnittlichem Service
Hotel ist hochwertig ausgestattet alles neuwertig und mit Landhauscharme. Abzüge für den Pool, dunkel und kalt, schöne SPA. Katastrophe ist das Personal: kaum englisch, selbst an der Rezeption, Handtücher im Zimmer nicht getauscht, Toilette an der Bar 2 Tage im Dunklen da Lampe nicht getauscht, Barpersonal unaufmerksam. Für 400 Dollar pro Nacht zu wenig.
Estimado Jochen,

Gracias por tomarse en tiempo en escribirnos. Tendremos en cuenta todos sus comentarios y lamentamos que no haya sido todo de su gusto.

Esperamos volver a recibirlo y así poder resarcirlo.

Saludos.
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