Majestic Elegance Punta Cana

Higüey - Dominican Republic

Map
The Majestic Elegance Punta Cana is located in Arena Gorda (Playa Bávaro) next to Macao and 25kms away from the Punta Cana International
Airport, 45 minutes from La Romana International Airport and 1hour 45minutes from Santo Domingo’s International Airport “Las Americas”.
The Historic City of Santo Domingo can be easily reached by road in about 2 hrs.
Located just next door to its sister hotels, the Majestic Colonial Punta Cana and the Majestic Mirage Punta Cana, and sharing some common
facilities at the Caribbean street (located between resorts). Can be easily reached in 3 minutes by foot.
The east coast of the Dominican Republic enjoys tropical weather with an average temperature of 27-30 degrees Celsius all year
round and always touched by a gentle and fresh sea breeze that calms the warm temperatures. Rains are sporadic and normally in
the form of short Caribbean showers, not affecting the entire day.

RESTAURANT & BAR FACILITIES/ SERVICES:
• 24 hours All Inclusive
• 11 bars located in different areas of the hotel. Open various hours of operation.
• 5 additional bars for The Club clients
• 7 restaurants, 5 of them a la carte open only for dinner, unlimited visits allowed, reservations required only in the
Limited Gourmand which is adults only (+12yrs), or the 9 doors (Teppanyaki tables). Dress code applies.
• At least one restaurant opened 24/7.
• Room service included (06:00am to 0:00am Family section) (24hrs Elegance Club)
Choose your rooms

JUNIOR SUITE WITH JACUZZI

Garden or pool view given random to the client, located on all floors, with indoor Jacuzzi. Maximum Occupancy 4, (2AD2CH /3AD1CH). Bedding 1 king or 2 doubles, size. 532 sq ft
Air conditioning
Balcony
Bathrobe
Bathroom
Bathroom amenities (free toiletries)
Bathtub
chocolate/cookies
Conditioner
Garden View
Hair Dryer
High Definition (HD) Flat Panel Television
Interconnecting Room(s) available
Internet access
Minibar
Pool View
Shampoo
Shower
Slippers
TV
Capacity: 3 adults, 2 children
Maximum number of Guests:4
Dimensions:49 m2
1 1 King Bed or 2 Queen Beds

COLONIAL JUNIOR SUITE (OUTDOOR JACUZZI)

Pool view, located on 4th floor, with both indoor & outdoor Jacuzzi, large terrace offering complete
privacy with two sun beds. Maximum Occupancy 4, (2AD2CH/3AD1CH). Bedding 1 king 4 poster. 532 sq ft.
Air conditioning
Balcony
Bathroom
Bathroom amenities (free toiletries)
Bathtub
chocolate/cookies
Closets in room
Coffee/Tea maker
Conditioner
Minibar
Pool View
Terrace
TV
Capacity: 3 adults, 2 children
Maximum number of Guests:4
Dimensions:49 m2
King1 King

MAJESTIC JUNIOR SUITE (SWIM UP)

Pool view, located on ground floor, with indoor Jacuzzi, direct access to the pool and a small garden with
two sun beds. Max occupancy 4, (2AD2CH/3AD1CH). Bedding 1 king 4 poster or 2 doubles, size. 532 sq ft
Air conditioning
Bathrobe
Bathroom
Bathroom amenities (free toiletries)
Bathtub
chocolate/cookies
Conditioner
Hair Dryer
Internet access
Ironing facilities
Minibar
Pool View
Private bathroom
Seating area
Toilet
Towels
TV
Capacity: 3 adults, 2 children
Maximum number of Guests:4
Dimensions:49 m2
1 1 King Bed Or 2 Queen Beds

ONE BEDROOM SUITE WITH JACUZZI

Garden or pool view given random to the client, located 1st, 2nd, 3rd floor, with indoor Jacuzzi, living
room and bedroom area separated by doors. Maximum Occupancy 4 (2AD2CH/3AD1CH/4AD). Bedding 1 king 4 poster. 1064 sq ft.
Air conditioning
Balcony
Bathrobe
Bathroom
Bathroom amenities (free toiletries)
Bathtub
Closets in room
Coffee/Tea maker
Conditioner
Garden View
Hair Dryer
High Definition (HD) Flat Panel Television
Internet access
Ironing facilities
Minibar
Pool View
Private bathroom
Shampoo
Shower
Slippers
Toilet
Towels
TV
Capacity: 4 adults, 2 children
Maximum number of Guests:4
Dimensions:99 m2
King1 King

ELEGANCE CLUB JUNIOR SUITE WITH JACUZZI - ADULTS ONLY 18+

Garden or pool view given random to the client, located on all floors, with indoor Jacuzzi.
Maximum Occupancy 2 adults. Bedding 1 king 4 poster or 2 doubles, size. 532 sq ft
Additional Bathroom
Air conditioning
Balcony
Bathrobe
Bathroom
Bathroom amenities (free toiletries)
Bathtub
Garden View
Minibar
Pool View
Safe Deposit Box
Slippers
TV
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:49 m2
1 1 king 4 poster or 2 doubles

ELEGANCE CLUB MAJESTIC JUNIOR SUITE (SWIM UP) - ADULTS ONLY 18+

Pool view, located on ground floor, with indoor Jacuzzi, direct access to the pool and a
small garden with two sun beds. Max occupancy 2 adults. Bedding 1 king 4 poster or 2 doubles,size. 532 sq ft.
Air conditioning
Balcony
Bathroom amenities (free toiletries)
Hair Dryer
Minibar
Pool View
Safe Deposit Box
Slippers
Capacity: 2 adults
Maximum number of Guests:2
Dimensions:49 m2
1 1 king 4 poster or 2 doubles

ELEGANCE CLUB ONE BEDROOM SUITE WITH JACUZZI - ADULTS ONLY 18+

Garden or pool view given random to the client, located 1st, 2nd, 3rd floor, with indoor
Jacuzzi, living room and bedroom area separated by doors. Maximum Occupancy 4 adults. Bedding 1 king 4 poster. 1064 sq ft
Air conditioning
Balcony
Bathrobe
Bathroom
Bathroom amenities (free toiletries)
Garden View
Hair Dryer
Hot Tub
Internet access
Minibar
Pool View
Safe Deposit Box
Slippers
Towels
TV
Wireless internet connection (Wifi)
Capacity: 4 adults
Maximum number of Guests:4
Dimensions:99 m2
King1 King

ELEGANCE CLUB SWIM UP SUITE (OUTDOOR JACUZZI) - ADULTS ONLY 18+

Pool view, located on ground floor, with both indoor & outdoor Jacuzzi, direct access
to the pool and a small garden with a Bali bed, living room and bedroom area separated by doors. Maximum Occupancy 4 adults.
Bedding 1 king 4 poster. 1064 sq ft.
Air conditioning
Hair Dryer
Hot Tub
Internet access
Minibar
Pool View
Safe Deposit Box
Slippers
Terrace
Toilet
Towels
TV
Capacity: 4 adults
Maximum number of Guests:4
Dimensions:99 m2
1 1 king 4 poster

ELEGANCE CLUB OCEAN VIEW SUITE (OUTDOOR JACUZZI) - ADULTS ONLY 18+

Ocean view, located on 2nd or 3rd floor, with both indoor & outdoor Jacuzzi, walk in
closet inside the room, living room and bedroom area separated by doors. Maximum Occupancy 4 adults. Bedding 1 king 4 poster.
1064 sq ft.
Air conditioning
Balcony
Bathrobe
Bathroom
Bathroom amenities (free toiletries)
Bathtub
Coffee/Tea maker
Internet access
Minibar
Ocean view
Safe Deposit Box
Slippers
Toilet
Towels
TV
Capacity: 4 adults
Maximum number of Guests:4
Dimensions:99 m2
1 1 king 4 poster
Services offered by Majestic Elegance Punta Cana
Elevators
Fitness Center
Express Check-in/Check-out
Game room
Souvenir/Gift Shop
Housekeeping - daily
Indoor pool
Jacuzzi (Hot Tub)
Evening Entertainment
Massage
Nightclub/DJ
Outdoor pool
Restaurant
Room service
Safe
Sauna
Turkish/ Steam Bath
Tour Desk
Dry cleaning
Valet parking
Shops (on site)
Grocery shopping service available
Bar
Laundry
Breakfast
Non-smoking rooms
Tennis court
Water Sport Facilities (on site)
Golf Course (within 2 miles)
Beachfront
Meeting/Banquet Facilities
Airport shuttle service (surcharge)
Baggage Storage
Snack bar
Breakfast in the room
Outdoor furniture
Garden
Terrace
Ironing service
Beach
Billiard
Private beach area
Rooms/Facilities for Disabled
Family Rooms
Spa & Wellness Centre
Karaoke
Entertainment Staff
Private Check-in/Check-out
Kids' club
Water park
Adult only
Pool towels
Wine/Champagne
Bottle of water
Fruits
Chocolate/Cookies
On-site coffee house
Sun umbrellas
Beauty Services
Spa Facilities
Steam room
Spa lounge/relaxation area
Spa/wellness packages
Fitness
Yoga classes
Fitness classes
Personal trainer
Fitness/spa locker rooms
Kids pool
Themed dinner nights
Live music/performance
Aerobics
Bingo
Outdoor Swimming Pool (all year)
Pool with view
Pool bar
Airport Shuttle (surcharge)
Visual aids: Braille
Visual aids: Tactile Signs
Back massage
Neck massage
Foot massage
Shuttle Service (surcharge)
24-hour front desk
Air conditioning
ATM on site
Baby sitting
Casino
Concierge desk
Couples massage
Head massage
Hand massage
Full body massage
Facial treatments
Hair treatments
Manicure
Pedicure
Hair cut
Hair colouring
Hair styling
Body Treatments
Body scrub
Body wrap
Light therapy
Good to know...
Majestic Elegance Punta Cana
City: Higüey
Region: La Altagracia
(DO) Dominican Republic Map
Check-in from 15:00
Check-out until to 12:00
☝️ Local currency:   $ (USD)   US Dollar
☝️ Time zone:   America/Santo_Domingo
Majestic Elegance Punta Cana accepts special requests. Add them in the next step!
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TripAdvisor
4.5
Excellent
TripAdvisor
14.552 reviews
#3 of 70 hotels in Bavaro
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
52
Review dated 15 Giu 2024
Awesome vacation at Majestic Mirage!
Four couples met at the Majestic Mirage for 5 days - had an amazing time! Place is so clean, staff is so friendly, food and drinks were delicious and plentiful. Pablo took care of any and every detail. Staff like Noami and Omar made the experience even better! A true vacation!
Alycatt
Review dated 13 Giu 2024
Amazing trip with 77 guests!
We stayed at the at the Majestic Mirage for our daughter’s wedding with a group of 77 guests and had the best time! Special thanks to the amazing wedding team - Cristy, Virgilio, and Alex for helping create the best beach wedding! Every staff member at the resort was kind and friendly, especially our butler De Leon and Yunior at the Italian restaurant. Guests loved the resort, and the Mirage exceeded our expectations. The suites are spacious, and the beach is gorgeous. Highly recommend!
Dear Valued Guest,

Please allow us to personally thank you for your kind words about our resort and for sharing them here.

We are so happy that we exceeded your expectations and made your celebration of his daughter's wedding a memorable experience.

Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.

Sincerely,

Madeline Peña
Customer Care
Majestic Resorts.
Teamjohnsontravelers
Review dated 13 Giu 2024
Great first time
We visited this resort for a week in May for anniversary trip. We had an outstanding time. The staff was amazing. Everyone we encountered as a staff. Member was amazing. Butler de Leon was amazing so tentative always answers. Our questions always helped us if we needed him decorated our room for our anniversary. He was just a very nice person and very helpful now my favorite two waiters was Junior and Jonathan in the Italian restaurant for breakfast, me and my husband went there almost every morning for breakfast because of them then we saw Jonathan at the steakhouse and he was still outstanding, but them two as a team at breakfast was amazing Trina at the Martini bar. I was there every day. She was such a sweet person knew what I wanted. All her drinks were good. The food was good. The beach was nice. The pool was nice. My room was nice.
Dear Valued Guest,

Please allow us to personally thank you for your kind words about our resort and for sharing them here.

We are so happy that we exceeded your expectations and made your celebration of your aniversary a memorable experience. Our team will be pleased to see this comment.

We hope to see you many more times for even more excellent vacation experiences.

Sincerely,
Madeline Peña
Customer Care at Majestic Resorts.
josepL6755UH
Review dated 12 Giu 2024
Relaxing few days at the Mirage
Me and my wife spent a few days at the Mirage and our experience was extraordinary. The room we had was superb, the SPA was excellent and the hotel facilities, Restaurants and shows give everyone opportunity to have fun and/or relax. Above all, the most important this was the hotel Staff. They have passion for good service and making you feel good and enjoy your stay. I want to thank a few of them which made the difference: First, our Personal Coordinator Candio was always helpful, responsive to all our needs and a super nice person. Other Staff I want to mention; my friend Gustavo at the beach bar, Yunior at the Italian Restaurant, Orlando at the Plaza, the staff at the spa and so many others I forget their names. Many hotels at Punta Cana have very good facilities but I am not sure all have the Staff the Mirage has. Candio, as I told you, you convinced me to come back. This time planning to take my family in December. See you then.

Thanks,
Dear Valued Guest,

Please allow us to personally thank you for your kind words about our resort and for sharing them here.

We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you. Yunior and the rest of the team will be happy to see your comment.

We hope to see you many more times for even more excellent vacation experiences.

Sincerely,
Madeline Peña
Customer Care at Majestic Resorts.
Latinofoto
Review dated 11 Giu 2024
Very Good Stay in The Elegance
Very good Stay. We stay at the adult only section Elegance. The elegance in my opinion looked and feel better than the Mirage, more private for adults. The drinks and food was good, however remember you have to change to go eat dinner at the buffet because one day we end up not able to eat because we got out of the pool late and they didn't want us to go inside the buffet because my wife had a transparent cover and I had a short leave shirt.

The drinks and shows were very good, but the music of the pool repeats every day, I think they should have different USBs with different music. The staff was awesome and our Butler Benjamin was awesome. People should really consider this one, because the others arround looked less mantained. Be careful on pricings when you go out, pepole in DR try to sell you things that are $5 USD for $80.00 USD. Most of the times say no or bargain the price...
Dear Valued Guest,

Thank you for taking the time to share your rating regarding your recent stay with us.

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. Our team will be happy to see your comment.

Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.

Sincerely,
Madeline Peña
Customer Care Majestic Resorts.
danieldU5272PP
Review dated 09 Giu 2024
Viaje de Cumpleaños
Hola y bendiciones para todos.Hemos escogido este hotel como nuestro destino vacacional.Son 7 veces que hemos estado ahí y no lo cambiamos por ningún otro.Realmente es un Todo incluido en el sentido de la palabra.La calidad de las personas,del lugar,de las comidas es excelente.Agradezco mucho a Raul Méndez,a Pablo a los muchachos del restaurante francés principalmente a Luis,a los del restaurante italiano,a Ever en el restaurante Steak House,a Maikel en el restaurante de la playa y a todos los demás.Esperamos regresar pronto.Muchas gracias por hacernos sentir como en casa.
Estimado invitado,

Agradecemos sinceramente su calificación perfecta y sus amables palabras sobre su estadía en Majestic.

Queremos agradecerles una vez más por brindarnos su confianza y lealtad. Nuestro gran equipo está enfocado en brindar a nuestros huéspedes un servicio lleno de detalles, personalizado y auténtico.

Sinceramente,
Madeline Peña
Customer Care at Majestic Resorts.
779liudmilah
Review dated 09 Giu 2024
Viaje de cumpleaños
Bendiciones para todos.Amamos este hotel y lo hemos hecho ya parte de nuestras vidas.El nombre le hace honor y más All Inclusive.Valoramos mucho la labor de todos para que nuestra estancia allí sea excelente.Máxima calidad de habitación, comida ,limpieza.Gracias a todos comenzando con Raúl,Pablo,Luis en el restaurante francés y a todos los demás muchachos.A Ever en el restaurante Steak House,a todos en el restaurante italiano la Rinascita.Muchas gracias a todos.Les bendecimos y esperamos verlos pronto.
Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Cynthia Lebron
Customer Care at Majestic Resorts
922adriag
Review dated 02 Giu 2024
Experiencia en Majestic Mirage
Mi estancia y experiencia en Majestic Mirage fue inolvidable. Debo comenzar por el excelente servicio al cliente comenzando con Adrian quien nos dia la bienvenida y con Jose , el cual desde el primer dia nos acompano a las instalaciones y estuvo al tanto de cada detalle. De los restaurantes debo destacar al Marketplace, comenzando con su encargada Maria Emilia la cual con mucha profesionalidad nos hizo excelentes sugerencias. Todos los y las trabajadoras del Marketplace nos brindaron una magnifica atencion, son super amables y se nota como disfrutan lo que hacen. Estamos muy agradecidos con ellas!! Con respecto a la housekeeper, muy al tanto de lo que necesitabamos y dejaba la habitacion como un crisol! De los muchachos y muchachas del entretenimiento quedamos muy complacidos del amor que le ponen a lo que hacen, puedo mencionar a Mili y Chocolate: las clases de bachata y merengue fueron espectaculares asi como los shows, el show del mago cubano y de Michael Jackson son de Las Vegas!! Los bailarines nos alegraron todos los dias!! En resumen pasamos unos dias excelentes y pensamos regresar pronto!
Lo unico que quisiera que le dijeran a los que vienen una vez a la semana a vender souvenirs, etc. que no sean tan intensos porque deben respetar cuando una dice "gracias". Gracias, gracias , gracias!!
Estimado Huésped,

Muchas gracias por compartir sus amables palabras y pensamientos acerca de sus vacaciones. Será un honor volver a darle la bienvenida muy pronto.

Estamos muy contentos de saber que nuestro equipo cuidó tan bien de usted, proporcionando el servicio cálido y amable que se extienden a todos nuestros huéspedes. Gracias por destacar algunas de las muchas cosas maravillosas que juntos crean el único Majestic Way of Life.

Estamos muy contentos de saber que disfrutó de su estancia aquí en nuestro maravilloso complejo y que fueron capaces de salir con sonrisas y recuerdos fantásticos. Nos encantaría volver a verle en un futuro próximo.

Sinceramente,

Cynthia Lebron
Atención al Cliente en Majestic Resorts
C2249OMmartinaf
Review dated 31 Mag 2024
Con ganas de volver cuanto antes!!
Hemos elegido pasar nuestra luna de miel en este resort y ha sido todo un acierto!
Desde las habitaciones, las instalaciones, las actividades propuestas y sobretodo el servicio!
Todo el personal disponible y amable, no podríamos desear nada mejor!
Agradecemos en especial a Bolivar, que nos ha seguido y ayudado en cada tarea.
Muchas gracias por todo!!
Esperamos volver pronto!
Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Cynthia Lebron
Customer Care at Majestic Resorts
mayrah946
Review dated 31 Mag 2024
Magestic Mirage
Exelente todo amabilidad a otro nivel lo tiene todo comida,limpieza entretenimiento
Quiero darle un review a yendbi exelente en su trato y servicio.
A la chica de limpieza
Super su atención
A candido gracias por todo lo que nesecitamos ai estuvistes 100 chocolates para ti .
Fue maravilloso leer sus comentarios sobre sus vacaciones con nosotros en Majestic Resorts.

Es un placer saber que disfrutó nuestro hotel y que apreció… estamos muy contentos de saber que nuestro equipo proveyó un excelente servicio.

Estaremos aquí, esperando sus próximas vacaciones en Majestic Resorts para, una vez más, hacer sus vacaciones lo mejor.

Cordialmente,
Meybi Baez
Customer Care at Majestic Resorts
Road611648
Review dated 29 Mag 2024
Majestic Mirage Wow ❤️!
Notre choix pour cet Hôtel 5* a été influencé par les critères suivants :

. Pour la sécurité
. Pour la beauté du Resort et la qualité de ces installations
. Un personnel avenant et aimable
. La nourriture variée dans les buffets et les menus dans les restaurants à la carte
. Les lits bâli et les chaises longues en quantité suffisantes
. La plage et les piscines
. Les chambres et la literie
. La propreté en général
. Et autres….
Dear guest,

It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.

Regards,
Jessica Matos
Customer Care
valerieb46699
Review dated 18 Mag 2024
Un peu déçue pour le prix payer..
Nous sommes allés en couple à cet hôtel début mai 2024. En grosse partie, je suis satisfaite, voici mes commentaires pour tout:

- Le staff pour vrai est incroyable, excellent service partout, rien à dire. Nous avions Omar comme majordome et nous l'avons adoré. Le service autant la femme de ménage, dans les restos, aux bars, tout était parfait

- La plage, j'ai été vraiment décue.. Je crois qu'ils ont perdu probablement un grand bout de plage car les chaises et lits étaient vraiment très collés, aucune intimité. De plus, j'ai remarqué que de nombreux lits étaient brisés, les rideaux marchaient pas ect, pour un 5 étoiles de ce prix, c'est innaceptable. Que dame nature fasse perdre de la plage, ceci est compréhensible, mais des lits en mauvais état, moins. Autre grande surprise, on comprend qu'Il peut y avoir des algues, mais on a vu seulement 1 fois dans la semaine une équipe les ramasser, le restant du temps, ce n'était pas ramasser.. Comment est-ce possible dans un hôtel 5 étoiles..

- La mer, malgré les algues à quelques endroits, on pouvait facilement trouvé des secteurs ou l'eau était très belle, donc je n'ai rien à dire, c'était très bien

- La nourriture est le gros point fort de cet hôtel, nous avons vraiment bien mangé, je crois que c'est dans les meilleurs que j'ai vu à date côté nourriture. Le steak house était vraiment sur la coche

- La chambre, autre gros point fort, vraiment une grande chambre, très très belle et propre

- Nous avons essayé le spa/massage, on a aimé, mais je dirais encore que ce n'était pas digne d'un 5 étoiles.. la chambre pour le massage était désuette, mal décorée.. les installations de spa ce n'était pas vraiment haut de gamme.. Encore là, je compare ici avec des hôtels que j'ai déjà été 5 étoiles, et j'ai trouvé celui-ci beaucoup moins intéressant

- Toute la semaine, les bassins d'eau décoratifs qui sont dans les allées de marche pour se rendre au lobby étaient vidés.. pas d'eau, sales.. ceci enlevait beaucoup de beauté au site.. Nous sommes allé marcher au Majestic élégance à côté et tout était parfait, rien à voir avec le Mirage, pourtant, le Mirage est censé être plus haut de gamme?

En résumé, allez y pour le service, la chambre et la nourriture, car le reste n'est pas digne d'un 5 étoiles de ce que j'ai vu de cette semaine là. Peut-être c'était un adon et que habituellement tout est parfait, mais pour le prix payé, nous avons vraiment apprécié plus côté qualité-prix le Majestic élégance Costa mujeres au Mexique
Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your recent stay with us.

We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you.

We would like to extend to you our apology for any inconvenience you experienced during your stay. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff and we are sorry to hear you didn’t feel you were treated in this manner.

In addition, we have brought your comments to the immediate attention of the NAME RESPECTIVE DEPARTMENT Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations.

We hope you will give us another chance to do all in our power to make it up to you on your next visit.

Sincerely,

Cynthia Lebron
Customer Care
Majestic Resorts
ennnnaaa
Review dated 13 Mag 2024
Weihnachten und Silvester in Majestic 👍🏻🫶
Es war alles bestens. Unsere Majordomo Cesar war immer verfügbar und hat mehrere Sachen für uns erledigt (ich musste leider zum Zahnarzt und er hat alles organisiert). Die Zahnärztin war super freundlich und nicht teuer (danke zu Cesar). Auch mit Ausflüge (Zigarettenfabrik und 2 Inselbesuche) habe er uns geholfen. Hotel war sauber mit freundlichen Personal. In fast jede Ecke gab‘s was zu trinken und essen. Die Bäckerei/Cafe hat super leckere Köstlichkeiten. Insgesamt sehr gute Zeit. Wir waren für Weihnachten und Silvester und die Atmosphäre war einfach toll.
In Englisch:
We traveled to Majestic for Christmas and New Year’s. We had such a lovely time. Our Majordomo Cesar was absolutely amazing. He was always available and helped us with organising our Islandvisits. i sadly had to go to the dentist and Cesar organised everything (taxi and found a excellent dentist). The hotel was clean and had really friendly staff. At almost every corner there was something to eat and drink. All in all a great trip.
Dear Valued Guest

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Cynthia Lebron
Customer Care at Majestic Resorts
pausof59
Review dated 28 Apr 2024
Toujours à la hauteur
Un autre séjour vraiment merveilleux entouré d'un personnel incroyable, gentil et chaleureux. Nourriture de qualité et variée pour plaire à tous les goûts. Nous apprécions énormément la propreté du site, de la plage et des chambres (très spacieuses, standard ou autres peu importe la catégorie choisie). Service d'un majordome (côté famille ou adulte) pour vous seconder et rendre votre séjour des plus agréable. Un gros merci à tous ceux qui, au fil du temps, sont devenus des amis (impossible de tous les nommer de peur d'en oublier) et qui nous ont accueilli avec tant de professionnalisme, de beaux sourires et de petites attentions qui font chaud au cœur. On vous aime et vous nous manquez déjà. Un gros merci aussi à notre majordome Junior Morena qui s'occupe de nous, c'est un ami extraordinaire et super compétent. Des remerciements également à Elena Alvarez, directrice du Majestic Mirage qui s'occupe de l'hôtel et de la clientèle de façon exemplaire et qui n'hésite à parler avec ses clients et s'assurer que tout va bien. À bientôt !
Paul et Sophia xx
Dear guest,
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.
We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience on our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.
It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.
Sincerely,
Jessica Matos
Customer Care at Majestic Resorts
isabelladU5102NV
Review dated 23 Apr 2024
Majesti mirage
Un merveilleux site avec un personnel impeccable. Nous nous sommes pris d’affection pourbJosefa de l’équipe d’animation. Gentillesse,douceur et souriante. On ne peut que l’aimer. Je vous recommande leMajestic Mirage pour la qualité de son service et la beauté des infrastructures
Dear Valued Guest,

Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort.

We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.

It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.

Sincerely,

Natacha Pérez
Customer Care, At Majestic Resorts
GillesM1241
Review dated 21 Apr 2024
Très satisfait de pouvoir vivre ces bon instants magique au MAJESTIC.
Après notre quinzième années au Majestic depuis l’ouverture du Mirage nous y sommes. Depuis notre première année au Majestic nous avons rencontré Junior Morena et nous y sommes toujours avec c’est une personne extraordinaire toujours attentionné à nos besoins. Cette Années nous avons eu une rencontre avec Yélitza Estevez et Yeimi De Los Santos qui parle le français c’est très bien qu’il y ait personnes qui parle français sur un site tout inclus nous avons très bien apprécié leur rencontre. Ont nous a aussi présenté Maria Altagracia Verras pour la première fois qui est une personne intentionné pour les service de chambres ont n’as bioénergies apprécié. Dans les restaurants le personnel est dynamique souriant et c’est des gent de fête. Les filles de chambre font un travail extraordinaire.
Please allow us to personally thank you for your kind words about our resort and for sharing them.

We are thrilled to read that you were extremely satisfied with the level of service received from our team members.

We hope to see you many more times for even more splendid vacation experiences.

Sincerely,
Meybi Baez
Customer Care at Majestic Resorts
827enid
Review dated 25 Mar 2024
Wunderschöne Erfahrung in der Dominikanischen Republik
Unser Aufenthalt im Majestic Mirage Hotel war super. Unser Hotelzimmer lag direkt am Pool man konnte also von der Terrasse aus in den Pool springen. Das Zimmer war schön und auch sehr groß. Es gab immer leckeres Buffetessen aber man konnte auch verschiedene Restaurants besuchen. Das schönste für uns war aber der Strand, das Wasser ist so unglaublich klar und und es gibt einen weißen Sandstrand.
Alle Angestellten am Hotel waren super freundlich und man wurde immer ganz herzlich bedient und behandelt. Unser Butler Francisco hat sich super um uns gekümmert und war immer da wenn man etwas benötigt hat. Einfach ein ganz freundlicher Mensch und wenn wir nächstes Jahr wiederkommen hätten wir ihn gerne wieder als Butler.
Auch das Entertainment war super lustig und wir freuen uns schon sehr das Hotel wiederzubesuchen.
Dear Valued Guest,
Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort.

We are very happy to know that your expectations were exceeded from the moment you set foot in the resort until your departure. It is exceptional to us that your expectations and your experience were truly memorable and are what we strive for, and we are proud to know that we have achieved our goal for you.

It is our privilege to have hosted you once again, and we eagerly anticipate the opportunity to welcome you back for yet another memorable vacation.

Sincerely,

Natacha Pérez
Customer Care, At Majestic Resorts
Passenger25177938458
Review dated 21 Mar 2024
Excelente
Juan antonio & Luis waren super im japanischen Restaurant. Emanuel unser Butler ist sehr freundlich und umsorgt uns genial. Ums fehlt es an nichts.
Wir freuen uns nächstes Jahr wieder hier her zu kommen.
Das Zimmer ist wunderschön und das ganze Personal freundlich umd zuvorkommend.
We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

It is a pleasure to know that you enjoyed our resort and that you appreciate it…We are so glad to know that our staff provided an excellent service.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,
Meybi Baez
Customer Care at Majestic Resorts
Paradise22771145450
Review dated 03 Feb 2024
Wie oben schon erwähnt die Sprache ist das Problem
Der Urlaub wurde durch unser Butler Montero zum Traum trotz Sprach Problemen immer hilfsbereit und fürsorglich .Die Rezeption lässt zu wünschen übrig da gar keine deutsch Kenntnisse vorhanden.. Schade weil wir auch gerne einen Ausflug gemacht hätten wenn wir einen deutsch sprechenden Reiseleiter gefunden hätten.Somit jeden Tag das selbe Strand
Dear guest,
Firstly, we would like to thank you for sharing your experience here on TripAdvisor.
We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management.
Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.
Sincerely,
Jessica Matos
Customer Care at Majestic Resorts
denniskV254TF
Review dated 15 Dic 2023
Perfekter Urlaub!
Zuerst waren wir uns unsicher in welches Hotel wir wollten, haben uns aber dann für das majestic mirage entschieden und haben es absolut nicht bereut!
- Sehr abwechslungsreiches Essensangebot! (Alle Restaurants ausgezeichnet)
- Shows am Abend sehr schön gestaltet
- Traumhafter Strand (keine Algen)
- Unser Butler Samuel hat sich ausgezeichnet um uns gekümmert und jeden Wunsch erfüllt!
- Omar und Daysi am Pool haben sich sofort gemerkt was wir immer zu trinken wollten und immer bestens damit versorgt!
- Juan Bernado war sehr aufmerksam und wollt uns unsere Pooltage jedes Mal so schön machen wie es nur ging ( zb. jeden Tag neue Handtücher gebracht, immer gefragt wie es einen geht und ob man noch was braucht!)

Es war ein traumhafter Urlaub auch wenn das Wetter nicht immer mitgespielt hat und würden das Hotel 100% weiterempfehlen!
Dear Dennis,
Thank you so much for your wonderful words and for taking the time to tell the Trip Advisor community about your stay.
It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.
We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.
Sincerely,
Nathalie Montero
Customer Care, Majestic Resorts
332luisdanielu
Review dated 19 Ago 2022
Per una vacanza da sogno.
Esperienza semplicemente fantastica, non trovo parole per descrivere quanto le persone che lavorano in questa struttura siano state tutte eccezionali. Mostrando una attenzione unica verso il cliente. Sanno come coccolarti e farti sentire bene. Tutto lo staff è sempre presente ma mai invadente e svolgono il loro lavoro con grande professionalità. Penso che ci sia una buona formazione alla base di tutto questo.
In particolare abbiamo apprezzato il lavoro di Alexander il nostro maggiordomo, che si è dimostrato persona capace e sempre pronta a risolvere qualsiasi incombenza. Lui e tutto lo staff hanno reso veramente la nostra esperienza indimenticabile.
Un caro saluto va anche ad Alan, del bar della Lobby, anche lui persona fantastica che ha contribuito a rendere questa vacanza ancora più piacevole.

Il Resort è veramente notevole. Le parti comuni sono semplicemente perfette.
La nostra camera era spaziosa ed accogliente con accesso diretto ad una piscina più piccola dove poter nuotare e rilassarsi i totale tranquillità e maggior privacy.

I bar, i ristoranti, la palestra, il teatro, la musica dal vivo, l'animazione serale e soprattutto lo staff (non mi stancherò di ripeterlo) sono la formula perfetta per una vacanza da sogno.

Ci torneremo presto.
Caro ospite,

Ci permetta di ringraziarla personalmente per le sue gentili parole sul nostro hotel e per averle condivise qui su TripAdvisor.

Vi ringraziamo infinitamente per aver condiviso con noi, e con i futuri viaggiatori, commenti così belli sulla vostra recente esperienza presso la nostra struttura. È un piacere sapere che abbiamo superato le vostre aspettative e che avete apprezzato le nostre bellissime strutture e l'eccellente servizio di tutto il nostro team, sempre concentrato a fornire le migliori cure.

Ci auguriamo di potervi riaccogliere presto per un'altra vacanza memorabile, che speriamo possiate conservare per sempre.

Cordiali saluti,

Lluís Buades
Customer Care at Majestic Resorts
U3597AWluigic
Review dated 10 Gen 2022
Majestic Mirage - FANTASTICO !!! Sevizio All-inclusive SUPER. Struttura superpulita e tenuta in modo maniacale.
Cibo ottimo in tutti i ristoranti (da migliorare il ristorante Italiano).
Nota negativa: Arrivati il 27 dic, dopo numerose lamentele ci hanno assegnato il maggiordomo dopo 8 giorni! David Il nostro maggiordomo per un giorno perchè poi era di riposo Ci ha organizzato una cena romantica, ci ha addobbato la suite e ci ha fatto trovare in camera anche la loro "champagna" ( viaggio di nozze, la struttura era informata e per 8 giorni... nulla). Peccato che in tutta la struttura non si parli l'italiano. L'unica che parla l'italiano benissimo è il maggiordomo MIGUEL YAN che nonostante non fosse il nostro maggiordomo sostituto di David, si è reso disponibilissimo in tutto!!! persona che abbiamo trovato per caso (l'ultimo giorno) E' stato il nostro "genio della lampada" e di aiuto fondamentale nel riento a casa perchè per un'inconveniente (ancora non chiaro) il transfer per accompagnarci in aeroporto non sì è presentato!!! Panico totale... abbiamo contattato MIGUEL che nonostante non fosse a lavoro in quell'ora, in 10 minuti è arrivato e ci ha aiutato a riorganizzare il transfer per l'aeroporto. Ci ha salvati! Consiglio gli Italiani che si recano al MAJESTIC MIRAGE: fatevi assegnare come maggiordomo MIGUEL YAN è veremante una brava persona (senza nulla togliere a David) ma, credetemi il fatto che parli la nostra lingua fa la differnza, riesci a creare un rapporto diverso! Ringraziamo comunque anche il maggiordomo David per tutto quello che ha fatto nel giorno al nostro servizio.
Dear Luigi C,

On behalf of all the staff here at Majestic Mirage, I would like to thank you for having chosen us for your stay in Punta Cana.

We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure. We are thrilled to lean that our team made you feel like royalty providing their personalized service and their attention to details.

Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

Sincerely,

Ada Camilo
Customer Care
Majestic Resorts
739elianap
Review dated 08 Set 2021
Majestic Mirage amazing
Il team di intrattenimento, anche Brillo, Betty Boo e Scooby e anche Moschito sono i migliori del resort. Intrattenimento top. Piscina molto bella e cibo molto buono e cocktail top. Tutte le persone sono socievoli e simpatiche soprattutto gli animatori e Brillo è il migliore
Dear 739elianap,

Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.

We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure. We are delighted to receive your kind compliments for the team who makes every effort to ensure that the Guests feel like Royalty during their time at our resort. 

We hope to see you many more times for even more excellent vacation experiences.

Sincerely,

Ada Camilo
Customer Care
Majestic Resorts
C1010PVmonicap
Review dated 14 Gen 2021
Villaggio fantastico
Tutto impeccabile e il personale disponibile eccellente direi . Dario il maggiordomo Clara la signora delle pulizie e tanti tanti altri che ti fanno sentire a casa e coccolata . Fantastica vacanza . Nel pieno dell'igiene , mascherine disinfettante ovunque sicurezza in assoluto.
Dear Monica P,

Greetings from Majestic Mirage and thank you very much for taking the time to share your review here on TripAdvisor.

Your comments encourage us to keep giving the best of us, since it is proof that we are achieving our main goal which is to make the best of all our guests vacations. We are thrilled to lean that our team made you feel like royalty providing their personalized service and their attention to details.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

Sincerely,

Ada Camilo
Customer Care
Majestic Resorts
456lorenad
Review dated 21 Dic 2019
Ottima vacanza relax e coccole
Majestic Mirage ottimo lo consiglio ,bella suite pulita buon cibo ,attenzione anche per gli allergici ,disponibile tutto il personale , compresa la sicurezza , per rendere vacanza favolosa , eccezzionale il Maggiordomo Johan Andres che ci ha circondato di attenzioni bravissimo nel suo compito per accontentarci . Nota negativa solo al ristorante italiano da migliorare ,buono Japan e Francese , i buffet interno e sulla spiaggia ottimi ! Peccato che nn si parli italiano ! Ospiti di tt le nazionalità, italiani in questo periodo solo noi, valutazione ottima da ritornare
Dear 456lorenad,

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.

It thrills us to read that your stay was an unforgettable experience and that you received a very friendly and attentive service from our team, especially Johan Andres.

However, we regret that you didn’t find all food service to your satisfaction. Please be assured that I have specifically noted your comments and brought them to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement.

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

Sincerely,

Gerardo de Groot
General Manager
Majestic Mirage
☝️ Each review represents the personal opinion of a Tripadvisor member and not of Tripadvisor LLC or MeTour.it. Tripadvisor conducts checks on reviews as part of industry-leading reliability and safety standards. More info on the Tripadvisor website. The total number of reviews published on this page of MeTour.it may be fewer than indicated on Tripadvisor. This occurs because we select only the 15 most recent reviews and do not include reviews written in languages other than those supported by this site.
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