Melia Ria Hotel & Spa

Ha sido una gran elección. El hotel es amplio, con una muy buena ubicación, personal muy atento, habitaciones grandes, muy buena limpieza, desayuno muy variado y abundante, con servicio de hotel y además dispone de un restaurante de mucha calidad. Para repetir

Es la segunda vez que vengo Hotel Meliá la ria .la verdad es El Hotel espectacular la calidad del servicios muy bueno yo estoy en alojamiento y desayuno y está fenomenal y es un lugar para repetir. Es un Hotel para volver y que nunca defrauda .Como siempre la cadena Melia es un acierto

I start with the positives, it was a nice hotel. The staff in the restaurant and bar were very pleasant and efficient.

The biggest negative was that we booked it for the pool as this option was limited in the area. However, they are the Ryanair of Hotels! You have to pay EUR10 per person and EUR7.50 for a child. EUR27.50 per day and it is NOT disclosed in advance. At least Ryanair flag their charges. I'll probably get a generic response like everyone else that had raised this point that they appreciate the feedback (blah, blah, blah....)

I rarely leave negative reviews but I feel compelled as reception were unwilling to address this issue.

In addition, we received the standard complementary water bottle in our room but it was not replaced and we had two coffees in the room but they were also not replaced. Both minor issues but not great for a four star.

Lastly, the elevators are the slowest I've ever experience. I was even caught in one for a short period but there were electricity issues in the town.

The experience was damaged enormously by the hidden costs. I regrettably have booked another Melia hotel in August, I await to see what they will hit me with,

This was the biggest and busiest hotel we stayed in on our driving tour of Northern Portugal. Opinions will differ on the look of the place: a striking modern building making a bold statement, or an ugly cube dropped beside the canal basin. On a practical level, it did seem odd that the horizontal stripes which dominate the exterior, partially block the views from the windows on the inside.
We had a room on the 6th floor overlooking the canal. It was clean and comfortable.
The staff on reception were very helpful, making a phone call on our behalf to check availability with the company who offered bird watching tours of the lagoon. (Sadly fully booked).
The restaurant: There was a good range of choices for breakfast. We had booked a half board package and were pleased with the food on offer in the evenings. However, for one of the evening meals we found the restaurant overwhelmed by delegates from a conference that had been held in the hotel, with nowhere for us to sit. To his credit, the maître d’, who was incredibly busy, went out of his way to accommodate us in the bar area and did offer us the opportunity to dine in a restaurant on the other side of the canal basin.
Overall, a little too busy for our taste – bigger than we imagined. Efficient but not restful.

What a huge disappointment this hotel is. After traveling on the Camino for several weeks and staying at various Alberque's I was looking forward to being spoiled at a high class hotel for a few days. Unfortunately, I received better service at any Alberque I stayed at then I did at Melia Ria. Everything at this expensive hotel is an extra. Want to use the gym; its an additional charge. Want to use the pool; you must pay and they require everyone wears a bathing cap(the cap is also a added charge). Pool time and exercise time is also limited to 1 hour total per day. The hotel looks to charge for every little thing. They provide in room, coffee and free breakfast; however, they charge for coffee at 14:00 but it's free if you go to your room and make it yourself. If you are out of in-room coffee, the front desk gives you as many pods as you want for free. In general, the staff is friendly but does not understand Customer Service. The bar is open but you have to search for the bartender. Then they tell you "its easier for me if you pay now", so when I want a 2nd glass of wine I have to start searching for the bartender and start the process all over again. I don't know why they couldn't take my room number and let me run a tab. Next time, I will stay at an Alberque or a less expensive hotel where customers are appreciated and I can be better served.

Dear Guest,

We would like to express our gratitude for selecting our hotel.

Thank you for your suggestions, which will be taken into maximum consideration.

Your comments are very important as they help us to review and improve our services.

We would like to inform you that we have available a large number of special programs and promotions that include the access to our Wellness Centre/Health Club.

We understand that some guests expect that service to be free of cost, but as we don't have a big Health Club area and we need to insure the quiet and peacefulness required for our Spa area, that service is not included on the Bed&Breakfast rates to prevent a big and uncomfortable flow of guests.

On Premium Rooms, the coffe pads for the machine are included. Not being an all inclusive rate, the drinks at the bar always have an extra cost.

About the bar service, we inform that during your time with us we had an unusual flow of guests, which made the service busier and slower than usual.

In the meantime, if we can be of any further assistance, please do not hesitate to contact us.

Looking forward to seeing you at our hotel or at another Meliã International Hotel.

Best Regards,
Guest Manager