Naala Tulum has 87 rooms and 8 two-bedroom residences designed in a contemporary coastal style; Stylish modern interiors each of our rooms feature 43-inch Smart TVs, one king size bed or two double beds, and a stocked minibar.
Enjoy our beautiful hotel and residential rooms with separate spaces equipped with sofa, kitchen and dining room, spacious bathrooms, round sink, toiletries, hair dryer, magnifying mirror and robes. Relax on the balcony and admire the beautiful views of the gardens. Live the experience in one of the best places to stay in Tulum.
Enjoy our beautiful hotel and residential rooms with separate spaces equipped with sofa, kitchen and dining room, spacious bathrooms, round sink, toiletries, hair dryer, magnifying mirror and robes. Relax on the balcony and admire the beautiful views of the gardens. Live the experience in one of the best places to stay in Tulum.
Deluxe King Room
Air conditioning
Balcony
Conditioner
Desk
Dressing room
Fan
Minibar
Outdoor furniture
Pool towels
Private bathroom
Rooftop pool
Shampoo
Shower
Toilet
Towels
TV
View
1 Extra large DoubleDeluxe Quadruple Room
Air conditioning
Balcony
Conditioner
Desk
Dressing room
Fan
Minibar
Outdoor furniture
Pool towels
Private bathroom
Rooftop pool
Shampoo
Shower
Toilet
Towels
TV
View
Two-Bedroom Apartment
Air conditioning
Balcony
Conditioner
Desk
Dining table
Dressing room
Fan
Inner courtyard view
Kitchen
Kitchenware
Microwave
Minibar
Outdoor furniture
Oven
Pool towels
Private bathroom
Refrigerator
Rooftop pool
Shampoo
Shower
Sofa
Toilet
Towels
TV
View
King Room with Terrace
Air conditioning
Conditioner
Desk
Dressing room
Fan
Inner courtyard view
Minibar
Outdoor furniture
Pool towels
Private bathroom
Rooftop pool
Shampoo
Shower
Terrace
Toilet
Towels
TV
View
Twin Room with Terrace
Air conditioning
Conditioner
Desk
Dressing room
Fan
Inner courtyard view
Minibar
Outdoor furniture
Pool towels
Private bathroom
Rooftop pool
Shampoo
Shower
Terrace
Toilet
Towels
TV
View
Standard King Room
Air conditioning
Balcony
Conditioner
Desk
Dressing room
Fan
Minibar
Pool towels
Private bathroom
Rooftop pool
Shampoo
Shower
Toilet
Towels
TV
View
Good to know...
Av. Cobá Sur, Región 014, Súper manzana 001, manzana 004, Lote 001, 77760 Tulum, Mexico
City: Tulum
Region: Quintana Roo
Check-in from 15:00
Check-out until to 11:00
Naala Tulum accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Travelers Choice
4.5
Excellent
92 reviews
#98 of 270 hotels in Tulum
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Review dated 21 Giu 2024
Me encanta Tulum y más la atención del hotel
En lo personal ya es la segunda vez que me quedo ahí es mi preferido de Tulum el servicio del gerente Jonathan es increíble no se diga el de Martínez y la señorita yessabel
Todo el personal es increíble. Nos quedamos una semana nos hicieron sentir como en casa amamos Tulum Tulum Tulum 🏝️🥰 esperamos pronto volver
Todo el personal es increíble. Nos quedamos una semana nos hicieron sentir como en casa amamos Tulum Tulum Tulum 🏝️🥰 esperamos pronto volver
Review dated 13 Giu 2024
Great poolside servers
Emmanuel and Eliseo are servers at the rooftop hotel, and really made our visits to the pool wonderful. Also, any issues we had the hotel addressed as soon as possible. The room has a nice balcony overlooking the garden area. Enjoyed our stay
Review dated 20 Apr 2024
A fuire !
Hôtel catastrophique à fuire !
L’eau n’est évidemment pas potable et AUCUNE je dis bien AUCUNE bouteille d’eau n’est prévue ne serait-ce que pour votre arrivée dans la chambre.
Il nous est pourtant bien stipulé que l’eau n’est pas potable à la réception!
Le service est nul !!
Nous avons eu une invasion de bestioles dans notre chambre ! (Des vers/ asticots) nous avons été choqués, il y’en a avait dans nos affaires nous avons passé la nuit à nettoyer toutes nos affaires sans compter le fait que certaines trousses de produits ont du être jetée à la poubelle ! et d’autres affaires infestées.
Une personne du staff est arrivée suite à notre appel, et évidemment sans apporter de produit ni rien pour éviter que cela se propage davantage.
Nous avons évidemment les photos et nous les posterons, car aucune compensation ni geste commercial n’a été proposé.
Cet hôtel est bien trop sur côté pour un service client INEXISTANT!
La personne de la veille n’avertit évidemment pas le staff du matin de notre situation!
Rien n’est fait pour nous faire oublier ce mauvais souvenir …
L’eau n’est évidemment pas potable et AUCUNE je dis bien AUCUNE bouteille d’eau n’est prévue ne serait-ce que pour votre arrivée dans la chambre.
Il nous est pourtant bien stipulé que l’eau n’est pas potable à la réception!
Le service est nul !!
Nous avons eu une invasion de bestioles dans notre chambre ! (Des vers/ asticots) nous avons été choqués, il y’en a avait dans nos affaires nous avons passé la nuit à nettoyer toutes nos affaires sans compter le fait que certaines trousses de produits ont du être jetée à la poubelle ! et d’autres affaires infestées.
Une personne du staff est arrivée suite à notre appel, et évidemment sans apporter de produit ni rien pour éviter que cela se propage davantage.
Nous avons évidemment les photos et nous les posterons, car aucune compensation ni geste commercial n’a été proposé.
Cet hôtel est bien trop sur côté pour un service client INEXISTANT!
La personne de la veille n’avertit évidemment pas le staff du matin de notre situation!
Rien n’est fait pour nous faire oublier ce mauvais souvenir …
Review dated 13 Apr 2024
Great hotel, unbelievable value for money, great staff
Brilliant hotel, for the price you pay it’s amazing, everyone of the staff from the front desk to the pool are all so nice and unbelievably friendly can’t do enough to help, franko was particularly nice helping us sort lifts to party’s ect.
Rooms are clean and perfect, TV with Netflix, pool area great with nice drinks, I will be staying here again when I go back tulum.
Breakfast was not unbelievable with not loads of choice but the omelettes where lovely and great for a light snack of a morning.
All in all this hotel is fantastic for the price and compared to others I have stayed in the same area in the past.
Rooms are clean and perfect, TV with Netflix, pool area great with nice drinks, I will be staying here again when I go back tulum.
Breakfast was not unbelievable with not loads of choice but the omelettes where lovely and great for a light snack of a morning.
All in all this hotel is fantastic for the price and compared to others I have stayed in the same area in the past.
Review dated 03 Apr 2024
Excellent Stay
My husband and I along with our son and daughter in law stayed at the Hotel Naala in Tulum for 3 nights over the Easter weekend. The hotel was beautiful and we were warmly welcomed. Yessabel at the reception was friendly and received us warmly. We were given a welcome drink from Benito, one of the servers in the hotel who also gave us necessary information and assistance. The King deluxe room with a balcony was spacious and the bed was comfortable. Breakfast in the morning was delicious and Kayla was very attentive to our needs. Emanuel helped at breakfast but also served us poolside and you couldn't ask for better more pleasant service. Francisco resolved an issue for us and offered whatever assistance he could be on our stay. This is a wonderful, comfortable hotel within easy access to restaurants, downtown and activities. The staff is delightful and we had a wonderful stay. I would recommend this hotel to anyone looking for a pleasant and beautiful place to stay in Tulum. We will return!
Choose how to pay. Always in a safe way.
Tulum
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