NEYA Porto Hotel

Porto - Portugal

Map
"The NEYA Group's Philosophy is based on Tripartite Sustainability: Environmental, Economic and Social. And, more than being a hotel with a service of Excellence, we want to be different and have an active role in society, be it in environmental, social and economic terms! Come and get to know us a little better.

NEYA Porto HOTEL ****

With a privileged location on the riverside of Porto and 15 minutes from the airport, the NEYA Porto Hotel looks out over the banks of the Douro, offering a stunning river view.

It offers 124 rooms, including suites with decoration alluding to the Portuguese industry, where the collaboration of Bordallo Pinheiro, Delta cafés, Corticeira Amorim or Vista Alegre stands out, among others that promise to surprise.

All rooms include room service, free wifi, air conditioning, minibar and buffet breakfast with several healthy options.
The hotel that combines excellent service with an experience with history that promises to stay in the memory of its visitors. It also has a Spa with a varied range of treatments and massage, Kids Club for the little ones, a bar on the Roof Top, which offers a panoramic view over the Douro and a restaurant, Viva Porto, with authentic cuisine which carefully selects products from the region and season to produce the best traditional Portuguese cuisine.

Close to the main tourist attractions of the city, NEYA Porto Hotel is 3 minutes from Alfandega do Porto, where various events and congresses are held. In addition, it has a Business Center with 3 fully equipped meeting rooms that make it an excellent option for both leisure and business trips.

When visiting Porto, be sure to visit the Torre dos Clérigos, the city's landmark, which is a 20-minute walk from the hotel, do a wine tasting at the Port Wine Cellars, 30 minutes from the hotel, in the another bank of the Douro. For architecture fans, Casa da Música is a mandatory stopping point, just 30 minutes from the hotel and if you want a truly Porto experience, be sure to visit the Bolhão Market as well as the emblematic Lello bookshop.
Choose your rooms

Superior Twin Room

Superior room, available with 2 single beds / twin, with 23m2. Decorated in Stone, Wood, Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with River View.
Air conditioning
Conditioner
Desk
Heating
Hypoallergenic pillow
Minibar
Shampoo
Shower
Toilet
Towels
TV
View
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Single2 Single90-130 cm

Superior Suite Duplex

Duplex Suite, available with 1 double bed and sofa bed, distributed over 2 floors, measuring between 35 and 76m2. Decoration inspired by the Route of Industries. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Suite with River View.
Air conditioning
Bathrobe
Conditioner
Desk
Heating
Hypoallergenic pillow
Minibar
Shampoo
Shower
Slippers
Sofa
Sofa bed
Toilet
Towels
TV
View
Capacity: 2 adults, 2 children
Maximum number of Guests:4
Dimensions:35 m2
Extra large Double1 Extra large Double181-210 cm

Deluxe Twin Room

Superior room, available with 2 single / twin beds, measuring between 22 and 23.5 m2. Decorated in Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with River View and Balcony.
Air conditioning
Balcony
Conditioner
Desk
Heating
Hypoallergenic pillow
Minibar
Shampoo
Shower
Toilet
Towels
TV
View
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:23 m2
Single2 Single90-130 cm

Classic Double Room

Classic room, available with double bed, measuring between 22 and 25 m2. Decorated in Stone, Wood, Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with Garden / Cloister View.
Air conditioning
Conditioner
Desk
Entire unit wheelchair accessible
Heating
Hypoallergenic pillow
Inner courtyard view
Minibar
Shampoo
Shower
Toilet
Toilet with grab rails
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:22 m2
Double1 Double131-150 cm

Classic Twin Room

Classic room, available with 2 single / twin beds, measuring between 22 and 25 m2. Decorated in Stone, Wood, Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with Garden / Cloister View.
Air conditioning
Conditioner
Desk
Heating
Hypoallergenic pillow
Inner courtyard view
Minibar
Shampoo
Shower
Toilet
Towels
TV
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:22 m2
Single2 Single90-130 cm

Classic Family Room

Classic Family Room, available with double bed or 2 single beds / twin, and a sofa bed, measuring between 30 and 42 m2. Decorated in Stone, Wood, Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with Garden / Cloister View.
Air conditioning
Conditioner
Desk
Heating
Hypoallergenic pillow
Inner courtyard view
Minibar
Shampoo
Shower
Sofa
Sofa bed
Toilet
Towels
TV
Capacity: 2 adults, 3 children
Maximum number of Guests:4
Dimensions:30 m2
Sofa Bed1 Sofa BedVariable Size

Classic Suite

ClassIca Suite, available with double bed, 45m2. Decorated in Stone, Wood, Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with Garden View.
Air conditioning
Conditioner
Desk
Heating
Hypoallergenic pillow
Inner courtyard view
Minibar
Shampoo
Shower
Sofa
Toilet
Towels
TV
Capacity: 2 adults, 3 children
Maximum number of Guests:4
Dimensions:45 m2
Large Double1 Large Double151-180cm

Deluxe Double Room

Superior room, available with double bed, 23 m2. Decorated in Concrete / Metal. It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service. Room with River View and Balcony.
Air conditioning
Balcony
Conditioner
Desk
Heating
Hypoallergenic pillow
Minibar
Shampoo
Shower
Toilet
Towels
TV
View
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:23 m2
Large Double1 Large Double151-180cm

Deluxe Family Room

Deluxe Family Room with River View and Balcony, available with double bed and Sofa Bed with 37m2. Decorated in Metal.It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service.
Air conditioning
Balcony
Conditioner
Desk
Heating
Hypoallergenic pillow
Minibar
Shampoo
Shower
Sofa
Sofa bed
Toilet
Towels
TV
View
Capacity: 2 adults, 3 children
Maximum number of Guests:4
Dimensions:37 m2
Large Double1 Large Double151-180cm

Premium Twin Room

Premium Room with River View and Balcony with sun loungers, available with 2 single / twin beds, with 23m2. Decorated in Metal.It has a marble full bathroom with shower and / or bathtub combination, hair dryer, bathrobes, slippers, desk, minibar, reading lamps, magnifying mirror and dressing, satellite TV, air conditioning and heating. Soundproofed room, telephone, laundry and wake-up service.
Air conditioning
Balcony
Conditioner
Desk
Heating
Hypoallergenic pillow
Minibar
Shampoo
Shower
Terrace
Toilet
Towels
TV
View
Capacity: 2 adults, 1 child
Maximum number of Guests:2
Dimensions:23 m2
Single2 Single90-130 cm
Services offered by NEYA Porto Hotel
Restaurant
Room service
Accessible parking
Bar
Non-smoking rooms
Heating
Electric vehicle charging station
Breakfast in the room
Outdoor furniture
Garden
Terrace
Sun terrace
Board games/puzzles
Indoor play area
Kid-friendly buffet
Picnic area
Fitness
Bike tours
Toilet with grab rails
Higher level toilet
24-hour front desk
Air conditioning
Good to know...
Rua de Monchique 35-41, Lordelo do Ouro e Massarelos, 4050-394 Porto, Portugal
City: Porto
Region: Norte Region
(PT) Portugal Map
Check-in from 14:00
Check-out until to 12:00
☝️ Local currency:   € (EUR)   Euro
☝️ Time zone:   Europe/Lisbon
NEYA Porto Hotel accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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TripAdvisor
Travelers Choice
4.5
Excellent
TripAdvisor
377 reviews
#27 of 190 hotels in Porto
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
JERODRIGR
Review dated 03 Lug 2024
Perfect location
Perfect location. We were within walking distance to cafes, stores and restaurants. Hotel was clean and spacious. It had everything we needed. I would stay here again. The view is fantastic. Check in was seamless. The bar has a great view as well.
Dear Guest,
On behalf of the whole team, we thank you for your care and attention, in the hope that your stay met all your expectations.
We look forward to your next visit!
NEYA Hotels Team
R433MQSalty
Review dated 03 Lug 2024
The lovely Hotel Neya - Porto
We spent 5 nights here in June to celebrate our wedding anniversary. It was a lovely modern hotel built into a very old building and has an obvious environmentally friendly feel to it.
There's a large restaurant on the ground floor and a 6th floor rooftop 'Sky bar' which we thought was magnificent (as were the views of the Douro) and had an ample bar menu which was a lovely (and slightly less 'fine-dining' alternative to their already great downstairs restaurant menu) The money shot though is the view out over the river and towards Vila Nova da Gaia district.

The hotel is a (tiny) bit out of the way (which was perfect for us) and about a 10 minute flat walk along the river to the main Ribeira district. The old tram goes straight past the hotel and the nearest stop is a stone's throw away if you prefer that option. Left to the town or right to Foz do Douro.
What was special for us was their acknowledgement of our special trip which absolutely blew us away and a wonderful hand-written note of congratulations.
Sometimes it's the little gestures that count and there was no shortfall in that customer service. So much so that we have already recommended friends to stay and there's no better endorsement than that.
Thanks again to all at Neya. We'll see you next time....
Dear Guest,
It is with great pride that we read your words, a reflection of what we strive to achieve on a daily basis. On behalf of the whole team, we thank you for your care and attention, in the hope that your stay met all your expectations.
NEYA Hotels Team
L8667ZCdeboraht
Review dated 02 Lug 2024
Not disabled friendly and car charging is impractical
Pros - The bed, pillows and linens were magnificent. We slept really well except (see cons)
- The staff were amazing, so friendly and helpful and always happy. Such nice people.
- The room was very quiet despite much celebration of guests during our visit
- There is no specifically disabled room however all rooms have grab bars in the bathroom and room for a wheelchair.
Cons
- The almost ceiling high wardrobe rail was hard to reach as a 5’4 person and impossible from a wheelchair
- shower stool provided after asking which was not terribly strong
- did not stop the water almost flooding the bathroom,
- there was only one place which was a small area by the door in which I could turn the wheelchair.
- the room was unbearably hot although it had aircon this made the room unbearably cold so night time was a juggle of getting up and down to get a sleepable temperature
- The car charging despite showing 11kw charging ability was not 11kw and also charged by the minute. This meant our car would take n excess of 48 hours to charge. We discussed this with the staff but, apparently, this part of the hotel is run by another company and it was unable to be resolved.

Despite all the cons we have given 3 stars as the staff were so lovely.
Dear Guest,
On behalf of the entire team, we apologize in advance for the inconvenience caused. We do have rooms for people with reduced mobility, but when you checked in they might have been occupied. We understand all the inconveniences you have described, which I can assure that will be checked internally. In future situations, such as the air conditioning, we suggest that you contact Reception to help with its adjustment and function. Nevertheless, we are grateful for your kind words and remain committed to improving and continuing to provide excellent service and happy memories.

Kind Regards,
NEYA Hotels Team
aaronaJ471NR
Review dated 02 Lug 2024
Charming and elegant
Neya had excellent customer service. Reception had the charm, manners, and professionalism of any of the best hotels I’ve been to in the United States. Rooftop bar has beautiful! Special shoutout to Rita at the front desk who went above and beyond.
Dear Mr. Aaron,
Thank you for all your kind words, which reflect what we try to provide every day to everyone who visits us.
On behalf of the whole team, we thank you for your preference and kindness, and hope to see you again soon!
NEYA Hotels Team
NatalieF2061
Review dated 23 Giu 2024
Comfortable and Beautiful Hotel
Very comfortable bed and luxurious-feeling suite. We loved the rooftop bar, our server Leticia was so friendly and went above and beyond! We don't usually spend much time at the hotel while traveling, but we couldn't resist spending time here when the views were so great!
Dear Mrs. Natalie,
Thank you for your kind words, which reflect our efforts to provide quality and memorable experiences.
On behalf of the entire team, we are grateful for your preference and hope to see you again soon!
NEYA Hotels Team
maryseg594
Review dated 15 Giu 2024
Notre séjour à l’hôtel Neya pour 4 nuits
Très bon séjour dans un hôtel confortable et parfaitement tenu
Personnel très agréable, chambre spacieuse avec belle vue et literie de qualité
Et, ce qui n’est pas toujours le cas dans ce genre d’hotels, une restauration remarquable, tant pour les petits déjeuners que pour les dîners
Belle terrasse pour prendre l’aperitif, mais service trop long à cet endroit
Dear Mrs. Maryse
Thank you for your kind words and wonderful rating. At NEYA Porto we work continuously to provide a service of quality and excellence, so we are very happy to see the recognition in your comment. On behalf of the whole team, we thank you for your preference and hope to see you again soon. NEYA Hotels Team
jbaouya
Review dated 08 Giu 2024
Très bon établissement
Hôtel très bien placé où l’on peut rejoindre le centre-ville à pied et en 10 minutes.
La vie sur le douro est magnifique.
Le petit déjeuner très complet et le service impeccable.
L’hôtel prête des vélos pour les plus courageux ( attention il y a beaucoup de pentes dans la ville)
En bas de l’hôtel, vous avez un bus qui emmène directement à la plage.
Dear Guest,
Thank you for your compliments about the hotel and the team.
Your comment is important to us, a real incentive for the quality we strive to provide on a daily basis.
On behalf of the whole team, we hope that your stay met your expectations and we look forward to seeing you again soon!
NEYA Hotels Team
majanka
Review dated 12 Mag 2024
gerne wieder
Es war großartig. Der Balkon mit Blick über den Fluß und die Stadt ist phänomenal. Zu Fuß sind es ins Zentrum ca 10-15 Minuten, also gut machbar. Tolle Dusche.
Parken in der hoteleigenen Garage möglich.
Wir kommen bestimmt wieder, es war einfach perfekt
Dear Valued Guest,

We are delighted to hear that your recent stay with us was a memorable one. We appreciate your kind words about our team and our hotel. We would love to welcome you back to our hotel very soon!

Best regards,

Davy Dias | Guest Relations
55philippel
Review dated 27 Apr 2024
A éviter
Hôtel froid. Pas très bien situé dans la ville. Nous l’avions choisi pour son parking pour lequel nous avons été informé il y a une dizaine de jours que celui est en travaux (depuis début février. Prévenus eu dernier moment pour ne plus avoir d’autre alternative. Nous ne reviendrons pas dans un pareil établissement.
Dear Guest,
We regret that your stay at the NEYA Porto Hotel did not meet your expectations. We would like to inform you, that our car park is closed for maintenance and refurbishment work. Information about the temporary closure of the car park is being communicated on our website, partners and at the hotel reception. Please note that the car park is an additional service at an extra cost and is subject to availability. Please be advised that, when operational, we are unable to guarantee a space when you book. We hope that you will consider visiting us again in the near future so that you can see the constant improvements made by our team. Our main objective is to satisfy all our guests' needs, and we are confident that these improvements will guarantee your satisfaction.
Best regards,
Davy Dias
Guest Relations
luigidL6450UL
Review dated 07 Apr 2024
Ottimo hotel.
Ottimo hotel, di fronte al fiume DOURO, bella vista.
Dispone di SPA, garage, biciclette ad uso gratuito. Con una passeggiata di 15' si raggiunge la Ribeira, altrimenti i comodissimi mezzi pubblici (bus e/o tram storici) per il centro città o la foce del fiume DOURO sull'oceano.
Buona e ricca colazione.
Consigliato!
Gentile ospite,
È con grande entusiasmo e soddisfazione che abbiamo ricevuto l'informazione che il suo soggiorno presso l'Hotel Neya Porto è stato molto piacevole.
Ci auguriamo di poterla accogliere nuovamente nel nostro hotel al più presto.
Cordiali saluti,
Davy Dias | Guest Relations
h_l_nav2018
Review dated 05 Apr 2024
Superbe
Hôtel face au Douro,un tout petit peu à l'écart de la ville que l'on rejoint en 10/15min à pieds mais relativement bien situé.Service irréprochable,petit dejeuner de qualité,très bonne literie,très propre,très belle décoration.possibilité de prêt de vélo.Je recommande.
Cher client,
Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour à l'hôtel Neya Porto.
Nous aimerions également vous remercier pour tous vos compliments à propos de notre hôtel.
Nous serions ravis de vous accueillir à nouveau dans notre hôtel dans un futur proche.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.
Davy Dias | Guest Relations
73LegnateSulVentre
Review dated 05 Apr 2024
Splendido soggiorno a Pasqua
Hotel moderno e curato a 15 minuti a piedi dal centro e da tutte le principali attrazioni. Camera vista Douro bellissima. Pulizia e camere al top. Colazioni ottime per varietà, personale gentile e disponibile. Una esperienza che consiglio. Unica pecca, ma un po’ in tutto il Portogallo, non si parla Italiano.
Gentile ospite,
Siamo molto lieti di sapere che ha trascorso un ottimo soggiorno presso l'Hotel Neya Porto.
Tutto il team è lusingato dai suoi commenti, per i quali la ringraziamo in anticipo.
Ci auguriamo di poterla accogliere nuovamente nel nostro hotel nel prossimo futuro.
Cordiali saluti,
Davy Dias | Guest Relations
654karink
Review dated 26 Mar 2024
Schönes Stadthotel, top Lage am Douro
Sehr schöne Lage direkt am Douro, Zimmer sehr schön und täglich eine Wasserflasche im Zimmer. Zimmer mit Balkon gebucht, leider keine Sitzgelegenheit. 😔 Frühstück fanden wir ganz okay, aber ausbaufähig, Brotauswahl war sehr begrenzt.
Enttäuscht war ich, dass ich zu meinem runden Geburtstag nicht einmal eine kleine Aufmerksamkeit vom Hotel bekommen habe. Wir verreisen immer um diese Zeit, das war noch nie der Fall. 😔
Dear Guest,
We are very pleased to hear that you had an excellent stay at the Neya Porto Hotel.
We hope to be able to welcome you back to our hotel in the near future, so that we can show you our daily and constant improvements.
Best regards,
Davy Dias | Guest Relations
Mobile44882943877
Review dated 14 Gen 2024
Buena opción para unos días en Porto
Tuve una experiencia positiva, hotel a 15 minutos del centro, en zona tranquila y al lado del Duero, el personal muy agradable y atento,si vuelvo a Porto, sin duda repetiria en este hotel.
Lo único negativo el baño, la puerta de la ducha no cerraba bien y el agua salía, pero es algo que tiene solución.
Estimado huésped,
Muchas gracias por sus comentarios.
Nos complace saber que su estancia en NEYA Porto cumplió todas sus expectativas.
Deseamos poder darle la bienvenida de nuevo en NEYA Porto en un futuro próximo.
Saludos cordiales,
Davy Dias
LUXURY8
Review dated 02 Gen 2024
ECCELLENTE ACCOMODATION
Posizione eccellente a 15 min a piedi da Ribeira e a 20 da tutte le principali attrazioni turistiche.
Hotel moderno e confortevole consiglio le camere vista Douro.
Colazione ottima personale gentile.
Ottima pulizia
Consiglio vivamente questo hotel per un magico week end in questa meravigliosa città
Gentile ospite.
Grazie per il suo commento.
Siamo lieti di sapere che il suo soggiorno al NEYA Porto ha soddisfatto le sue aspettative.
Vorremmo anche ringraziarla per tutti gli elogi che ha rivolto al nostro team e al nostro hotel.
Ci auguriamo di poterla accogliere nuovamente al NEYA Porto nel prossimo futuro.
Cordiali saluti
Davy Dias
julief222
Review dated 17 Dic 2023
Merveilleux
Établissement merveilleux très propre personnel très sympathique et souriant
Le petit déjeuner est copieux et frais
Parking privé pour le stationnement très pratique dans porto
La vue de la chambre sur le douro est magnifique nous avons adoré nous reviendrons
Chère cliente,
Nous vous remercions pour votre commentaire.
Nous sommes ravis d'apprendre que votre séjour à NEYA Porto a répondu à vos attentes.
Nous aimerions également profiter de cette occasion pour vous remercier de tous les éloges que vous avez faits à l'égard de notre équipe et de notre hôtel.
Nous espérons pouvoir vous accueillir à nouveau à NEYA Porto prochainement.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Davy Dias
214guillemh
Review dated 05 Dic 2023
Buen hotel
Hotel muy correcto a 15 minutos andando del centro de Porto. Arquitectura y diseño muy modernos y elegantes. Hall simple, pero suficiente. Habitación doble estándar con vistas a patio interior. Baño amplio. Desayuno buffet muy bueno, amplia variedad a escoger. En general cumple con las expectativas y tiene una buena relación calidad-precio, almenos en temporada baja.
Apreciada huésped,
Le agradecemos mucho por sus comentarios.
Para nosotros es un gran orgullo enterarnos de que tuvo una excelente estancia en el Hotel NEYA Porto y le agradecemos sus comentarios elogiosos sobre todo el Neya Porto.
Deseamos volver a recibirle pronto en nuestro hotel.
Cordiales saludos,
Davy Dias
Igor_Luanne
Review dated 29 Ott 2023
Ottima struttura, locale elegante ed all’altezza
Ottima struttura, nelle camere pulite e spaziose. Colazione ottima e variata. Posizione strategica. Skybar di qualità e con ottima vista. Unico neo il personale della reception un poco freddo, ma alla fine chissene, l’importante è stare bene e noi ci siamo stati!
Dear guest,
We are very pleased to hear that you had an excellent stay at the Hotel Neya Porto.
We would also like to thank you for your compliments about our hotel.
We look forward to welcoming you to our hotel in the near future.
Best regards
Davy Dias
danielgG8709NG
Review dated 23 Set 2023
ROOM SERVICE MALA EXPERIENCIA
Pedí que me llevaran a la habitación un sándwich CLUB para la cena y me subieron un sándwich mixto. Cuando avisé del error a recepción me dijeron que me llamarían, pero no me volvieron a llamar. Al otro día lo comenté de nuevo en recepción cuando hice el check-out, pero la única respuesta fue que lo sentían mucho. Me parece que la respuesta del hotel ante tal confusión no estuvo a la altura del resto de servicios.
Estimado huésped,
Muchas gracias por sus comentarios.
Nos sentimos honrados de saber que tuvo una buena estancia en el hotel NEYA Porto. Con respecto al punto mencionado, nos gustaría disculparnos una vez más por la situación y esperamos poder darle la bienvenida de nuevo a nuestro hotel en un futuro próximo para mostrarle nuestras mejoras diarias y continuas.
Un cordial saludo,
Davy Dias
pne22
Review dated 23 Set 2023
Wohlfühlhotel
Gutes Hotel in passender Lage zur Erkundung von Porto. Schöne Zimmer, etwas zu klein, aber gute Ausstattung, darunter sehr gute Betten. Einziger negative Bemerkung ist die etwas dürftige Auswahl beim Frühstücks-Buffet, da das Angebot stark auf den englischen Geschmack ausgelegt war. Hohe Preise in der Dach-Bar.
Dear guest,
Thank you very much for your feedback.
It was a great honour to hear that you had an excellent stay at the NEYA Porto hotel.
We hope to be able to welcome you back to our hotel in the near future to show you our daily and continuous improvements.
Best regards,
Davy Dias
francescasC242JZ
Review dated 11 Set 2023
Fantastica vista sul fiume Douro
Personale gentile, camere grandi e pulite con tea facility, colazione ottima (vista eccezionale sul Douro). 10/15 minuti a piedi si e' a Ribeira. Alla partenza ci hanno fatto tenere le valigie oltre il tempo del check-out e su nostra richiesta ci hanno prenotato un taxi con la massima puntualita'.
Gentile ospite,
siamo lieti di sapere che ha trascorso un ottimo soggiorno presso l'Hotel Neya Porto e la ringraziamo per tutti i complimenti che ha rivolto al nostro team.
Ci auguriamo di poterla accogliere nuovamente nel nostro hotel nel prossimo futuro.
Cordiali saluti
Davy Dias
lolalolas
Review dated 31 Ago 2023
Hotel con vistas magníficas!!!
Instalaciones nuevas y cuidadas, habitaciones amplias y cómodas, ubicación buena se llega caminando al centro y se disfruta del paseo.

Las vistas al río desde los amplios ventanales son preciosas. Y el detalle de bienvenida con el vino y los pasteles típicos de Oporto todo un detalle.

También disponen de aparcamiento, una gran ventaja para olvidarte del coche. Volveremos sin dudarlo.
Apreciada huésped,
Le agradecemos mucho por sus comentarios.
Para nosotros es un gran orgullo enterarnos de que tuvo una excelente estancia en el Hotel NEYA Porto y le agradecemos sus comentarios elogiosos sobre todo el Neya Porto.
Deseamos volver a recibirle pronto en nuestro hotel.
Cordiales saludos,
Davy Dias
Resort20719603033
Review dated 27 Ago 2023
TODO.........Excelente.
El hotel es genial: tanto en limpieza como en decoración; muy nuevo; el personal es super amable; te ayudan en todo tipo de prestaciones e informacion, hablan español, el desayuno es super completo en variedad y calidad. El bar que está en la parte alta ,tiene unas vistas preciosas...
La situación para ir a la zona centro es Perfecta!! Te hace caminar lo justo para disfrutar de sus paisajes y rincones. El servicio del bus está al lado del hotel, el bus 403 te lleva al centro y a la estación de tren....
Ha sido todo Perfecto!!!!!! Hotel de 10....
Apreciado huésped,
Le agradecemos mucho por sus comentarios.
Para nosotros es un gran orgullo enterarnos de que tuvo una excelente estancia en el Hotel NEYA Porto y le agradecemos sus comentarios elogiosos sobre el equipo de Neya Porto.
Deseamos volver a recibirle pronto en nuestro hotel.
Cordiales saludos,
Davy Dias
jensl542
Review dated 17 Mag 2023
Modernes Hotel mit historischer Fassade direkt am Douro.
Schönes, modernes Hotel in alten Mauern sehr gut gelegen und perfekt geführt.
Die Zimmer bieten einen wunderbaren Blick auf den Fluss. Zu empfehlen ist die Bar auf dem Dach mit der tollen Aussicht.
Die historische Altstadt ist in wenigen Minuten erreichbar.
Dear Mr. Jens

Thank you so much for your kind words. We are very glad to know that you had an excellent stay with us.
Hope to see you again soon at NEYA Porto Hotel.

Kind regards
dieterei
Review dated 11 Ago 2022
Check in nicht akzeptabel
Wir kamen gestern gegen 13:00 Uhr an und wurden darauf hingewiesen, dass der Check in erst um 14:00 Uhr möglich sei. Um 14:00 Uhr = regulärer Check in - wurden wir erneut vertröstet - Probleme mit dem Housekeeping! Erst über eine halbe Stunde später konnten wir nach erneuter mehrfacher Reklamation ein Zimmer bekommen. Wir waren übrigens nicht die einzigen, die warten mussten. In einem 4-Stern Hotel hätte ich erwartet, dass zumindest während der Wartezeit ein Getränk angeboten wird und ich nicht ständig selber nachfragen muss, wann das Zimmer fertig ist. Heute in der Bar auf der Dachterrasse mit wirklich schönem Blick bei einem hochpreisigen Gin Tonic - das Tonic wird nicht in einer Flasche serviert, weil nur aus der großen Flasche dazu geschüttet
Liebe Herren,
Vielen Danke für Ihre Kommentare , sind Sie ein wichtiges Instrument zur kontinuierlichen Verbesserung unserer Dienstleistungen. Über die negative bedauern wir, dass wir nicht gegen Ihre Erwartungen gegangen sind und hoffen, Sie haben die Möglichkeit, sie wieder in NEYA nachweisen können, dass es eine einmalige Situation war zu sehen. Mit freundlichen Grüßen .

Sara Freire
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