Rincón de los Andes Resort

The rooms of the hotel are outdated (TV, beds and decorations), does not have a warm welcoming feeling. Since these rooms are old, you can hear everyone in the hallway.
Seems the concierge service was overwhelmed due to the high season. If you plan to be in this hotel during high season, do not count on the internet (the front desk said it was not working due to the high volume of people arriving).
We had an issue with the gas/electricity, since the Interval voucher specified an amount and we got charged a higher amount. I talked to the front desk and they requested me to email the Interval voucher (note: bring the voucher printed out), but they never responded or changed the amount. The Interval voucher specified the amount to be charged by the number of rooms (dormitories) and they charged as if we had 3 rooms. When I asked why, they explained that we were 4 in the room (2 adults & 2 small children). So without a proper explanation, we felt overcharged...
I will not recommend this hotel to family or friends.

The hotel is a bit decadent, but the beautiful local wood construction and the warm (large) pool makes it a very good option after a day at Chapelco. Breakfast is OK, english speaking staff is friendly and helpful. Location is very good, just across bay. And it was way more affordable than the second best with a large warm pool!

Our room was warm, comfortable, and clean. The minimal kitchen elements were enough to make a decent dinner in the room, but because the dinner specials at the resort were so good, and there are so many interesting and good restaurants in town, we only used it once. The place has a heated indoor pool and a steam room. The main lodge had comfortable places where we could relax and visit with the many new friends we made there.

The resort is located just a few blocks from the bus terminal so getting to or from the resort is easy. Though close, you wouldn't know it once you're there. The resort is tucked under the edge of the mountains and even closer to the shore of Lago Lanin. The town with its many unique shops and restaurants is within walking distance, and the walk itself is interesting and pretty.

We took advantage of some of the tours offered by Ulmen located in the lodge's lobby. Insist on tours with Roberto who is knowledgeable of the area, cares for his customers, knows the history and culture of the indiginous peoples (the Maipuche), and is captivating as he tells you about everything on the tour. Some guides show you sights, others explain them, but Roberto helps you live them.

This is a nice resort located in an area with easy access to sights across the border in Chile and to Bariloche and the Seven Lakes region. If you go there we're sure you will enjoy it.