Soho Boutique Hotel

More money spent in the lounge area than anywhere else. Our room was OK for sleeping in, but I couldn't stay in there for the day. Walls were all marked up, shower tiles need re-grouting, hatch above shower fell open, make up stains on net curtains. Upside is that it was a queen bed with own quilt, so plenty of space and no waking up to partner with all the quilt.

Booked this hotel through Jet2 holidays, it is listed as 4* and the pictures online looked nice. However the reality is very different, more like a hostel and nothing like the photos.
Our room was small with dark dated furniture, the floor and headboard was dusty and phone and remote control filthy. The pillows were lumpy, there’s no pillow or mattress protector. The rooms all smell of cigarettes although we were told we’d be fined €100 for smoking. As an asthmatic this place made me ill.
The bathroom only had a glass door so no privacy. We had 2 small thin bath towels and a small hand towel for 2 people.
There’s no kettle or mini-bar, just a leaking fridge. Wallpaper is peeling off and marked.
There was no soundproofing- we could hear all noises in the corridors- a couple had a full on argument, then there was loud music and slamming doors- my daughter was petrified.
There’s no bar open downstairs and breakfast was disappointing- watered down juice and broken cereal dispensers.
The area outside didn’t feel safe either for me and my daughter- there’s a 24 hour alcohol and tobacco shop over the road.
Complained to Jet2 who promised to move us but never bothered getting back to us even though I told them my daughter was so distressed- very poor customer service.
Luckily the independent travel agent we booked through helped us out.
Definitely avoid.

When we arrive to check in the entrance was light, bright and looked lovely. We began checking in and the man behind the desk seemed nice however he then began casually swearing and cracking inappropriate jokes?? once we had our key we took the lift upstairs to the room. As we opened the door we were greeted with a dingy/small room. We put our things down and didn’t notice anything at first, as we began to unpack we saw how dirty & grubby the room actually was. There was exposed dirty water sprinklers on the wall, stains from where paintings have been removed and the walls not cleaned. The curtains were also covered in stains? desk was full of chips, paint peeling from the bathroom ceiling, the bathroom looked straight into the bedroom, the “mini bar” is just a warm fridge, air con didn’t work, pillows were lumpy and the spare pillow in the cupboard had no pillow case and were covered in yellow stains. I went down to reception to ask for another and was told they don’t have any.

We rang the airline company we’d booked through to ask for advice and they were amazing! they told the hotel to show us other rooms and allow us to move. As we got to reception we were told the manager would be with us to show us the new rooms and to wait. We were handed a piece of paper to write down the things wrong with the room on by the young man behind the reception (this young man was very! helpful, about the only person there who was). We handed the note back and the young man was noticeably shocked at how long the list was. After waiting about 15 minutes there was no sign of the manager and the young man returned, he handed us a room key and gave us some instructions on how to get to the room. We took the lift to the correct floor and soon realised to get to the new room we had to cross the fire escape esque balcony? It wasn’t sturdy, looked straight down to the reception and was grated so we were unable to pull our cases across it. Luckily my partner is physically able to lift the heavy cases and carry them otherwise we’d have had absolutely no chance. As someone who is afraid of heights this was an awful experience.

We got to the “new room” to be greeted by the most horrendous stagnant smell. We walked further in the room and noticed it was exactly the same as the last just bigger? Fridge was dirty, bathroom covered in mould/mildew, white stains/drips down the walls, lumpy stained pillows, the toilet brush and holder was full of dirty water, A/C broken & the toilet didn’t work/flush so just left trickling.

Apart from the one young man we dealt with the staff were rude, arrogant and unwilling to help. We always book 3 ⭐️ hotels and have never had a problem at all but this being classed as a 4 ⭐️ hotel is beyond a joke. I would tell absolutely everyone to steer clear of this hotel, it completely ruined the start of our holiday. Luckily the airline we traveled with were able to move us to a new hotel. I wouldn’t even say the location makes up for this hotel! there are absolutely no Pros to it.

The hotel is ok, the rooms are ok, the breakfast is ok. It's basically all ok. Nothing outstanding, it simply is a basic clean hotel. there were a lot of little things that made it a little odd, the fact the bed sheets don't fit the beds is really odd. The hot food at breakfast was always cold.
It is in a good position for sight seeing, so that's a bonus if you find yourself checking in here.

Seul point vraiment positif : la situation de l'hôtel, quartier agréable et calme, proche des transports.
Pour le reste : grosse déception, personnel peu à l'écoute, chambre (la 507, pour 3 nuits) indigne d'un 4*, mobilier démodé et abîmé, peinture défraîchie avec nombreuses traces sur les murs, abat-jour près du lit cassé et rafistolé, couvre-lit troué, poignée de porte de la salle de bains placée de travers avec impossibilité de fermeture de porte, traces sur le linge de toilette, et surtout odeur de fumée de cigarette en entrant la première fois dans la chambre (fenêtre laissée entrebaillée avec vue sur une coursive extérieure réservée aux fumeurs )...un comble pour un hôtel non fumeur ! !
Côté petit déjeuner : pas mieux, très quelconque, sauf le pain et le café. Cerise sur le gâteau : pas de miel à disposition. Quand on en fait la demande, on vous en sort une mini dosette (surtout pas plus), qui était bien cachée dans un placard.
Au total, grosse déception.