The Starhotels Cristallo Palace combines classic style and contemporary taste, enjoying a strategic location near the airport and station and just a few minutes from Bergamo Alta, the historic upper city.
The 90 elegant rooms, some with a stunning view of the Bergamo Alta skyline, offer all modern comforts in sober, refined style. The perfect marriage of form and function, the Cristallo Palace in Bergamo offers comfortable business hotel rooms that don’t compromise on pleasure. 7 meeting rooms are equipped with hi-tech facilities, and can host up to 450 people, providing the ideal venue for business and private events in Bergamo.
L'Antica Perosa by Eataly restaurant offers a selection of the finest local and international dishes. The Perry's American Bar by Eataly is the ideal place to enjoy a relaxing drink.
The 90 elegant rooms, some with a stunning view of the Bergamo Alta skyline, offer all modern comforts in sober, refined style. The perfect marriage of form and function, the Cristallo Palace in Bergamo offers comfortable business hotel rooms that don’t compromise on pleasure. 7 meeting rooms are equipped with hi-tech facilities, and can host up to 450 people, providing the ideal venue for business and private events in Bergamo.
L'Antica Perosa by Eataly restaurant offers a selection of the finest local and international dishes. The Perry's American Bar by Eataly is the ideal place to enjoy a relaxing drink.
Classic Single Room
This single room features a minibar, air conditioning, and free WiFi access with limited bandwidth.
1 SingleClassic Double Room
This double room features air conditioning, minibar and satellite TV. It has free WiFi access with limited bandwidth.
1 Large DoubleFamily Room (2 Adults + 1 Child)
Offering free WiFi access with limited bandwidth, this air-conditioned room has a satellite TV and minibar.
The child must be younger than 16 years of age.
The child must be younger than 16 years of age.
Superior Double or Twin Room
Offering free WiFi with limited bandwidth this air-conditioned room has a satellite TV and minibar. The private bathroom includes a hairdryer and free toiletries.
Please specify bed preference when booking.
Please specify bed preference when booking.
Executive Double Room
Air conditioning
Bidet
Board games/puzzles
City View
Conditioner
Desk
Electric Kettle
Feather pillow
Free Toiletries
Heating
Hypoallergenic pillow
Minibar
Private bathroom
Radio
Satellite Channels
Shampoo
Shower
Slippers
Toilet
Towels
TV
Two Connecting Double Rooms
Air conditioning
Bidet
Board games/puzzles
Conditioner
Desk
Feather pillow
Heating
Hypoallergenic pillow
Minibar
Private bathroom
Radio
Satellite Channels
Shampoo
Shower
Toilet
Towels
TV
Good to know...
Check-in from 14:00
Check-out until to 12:00
The minimum age for check-in is 18 years old.
City tax
The city tax fee will be equal to 6% of the entire stay amount net VAT, per person per night, including breakfast, if taken, but excluding any additional services reserved. The maximum charge limit will be 4.00 euro per person per stay for a maximum 5 consecutive nights. Minors under the age of 18 are exempt.From April 1st 2025: The city tax fee will be equal to 7% of the entire stay amount net VAT. The maximum charge limit will be 5.00 euro per person per stay.
General Group Reservation Policy – Starhotels
For five (5) or more rooms booked on the same date, Starhotels will consider the reservation as a group booking. Consequently, Starhotels reserves the right to:Modify the cancellation policies applicable to the reservation, adjusting them to the specific conditions for group bookings.
Recalculate the rates of the reservation under the terms and conditions of group bookings, applying specific pricing and conditions for this type of reservation.
For more information about the conditions applicable to group reservations, please contact Starhotels.
Cards accepted
AX
DN
DS
EC
JC
MC
CU
VI
Starhotels Cristallo Palace accepts special requests. Add them in the next step!
FAQ Frequently Asked Questions
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
- What is Paga in Structural and what are Payment Pre-Authorisations?
When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Are small pets allowed?It is often clearly stated in the property sheet and for this reason we invite you to carefully read their policies. Where not indicated, we invite you to contact us through our contact form for more information.
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You can book restaurants, pizzerias and other catering activities directly in the "Book and Go" section. Each option includes details on the type of cuisine, menu, hours and reviews to help you make the best choice.
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Our partners follow rigorous anti-Covid safety protocols, including regular sanitization and social distancing. You can find specific details in the individual accommodation and activity sheets -
Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
Special Needs
1 dedicated service from Starhotels Cristallo Palace
Structure Without Architectural Barriers
The structure is free of architectural barriers and guarantees full accessibility to people in wheelchairs.
3.5
Very good
544 reviews
#19 of 37 hotels in Bergamo
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Review dated 24 Giu 2024
Dayuse booking - great idea!
We booked a room because we had to be out of our apartment in Bergamo at 11am, and our return flight was 22:15.
The humidity out and about was almost unbearable in the heat so we booked via Dayuse. We got the room from 10:30 to 18:00 and literally was the best thing we could have done as it saved us having to hang around all day. We were able to have a nap, cool down and freshen up before our flight.
The reception staff were lovely - thank you Valentina for your friendly conversation as we checked in!
The humidity out and about was almost unbearable in the heat so we booked via Dayuse. We got the room from 10:30 to 18:00 and literally was the best thing we could have done as it saved us having to hang around all day. We were able to have a nap, cool down and freshen up before our flight.
The reception staff were lovely - thank you Valentina for your friendly conversation as we checked in!
Review dated 13 Giu 2024
Great stopover
We stayed here for 1 night super place, the room is fantastic and bed is fantastic, great shower , all very clean and tidy . This hotel includes a very good breakfast , cold and warm . Very friendly and pleasant people.also good place to stay as one is close to the moterway
Review dated 02 Giu 2024
Pessimi
Premettendo che l’hotel è molto vecchio e le camere sono minuscole.
Lasciamo le chiavi alle 9:30 rientriamo alle 16:30 la camera non è fatta. La receptionist si giustifica aggravando ancora di più la pessima figura che le camere le fanno anche dalle 16:00 alle 18:00, la sera scendiamo per andare a cena al ritorno non hanno avuto nemmeno il buon cuore di fare la camera né tantomeno di portare le asciugamani pulite…
Malissimo non male
Lasciamo le chiavi alle 9:30 rientriamo alle 16:30 la camera non è fatta. La receptionist si giustifica aggravando ancora di più la pessima figura che le camere le fanno anche dalle 16:00 alle 18:00, la sera scendiamo per andare a cena al ritorno non hanno avuto nemmeno il buon cuore di fare la camera né tantomeno di portare le asciugamani pulite…
Malissimo non male
Review dated 09 Feb 2024
Excellent experience
We were warmly greeted by a young female receptionist who couldn't have been more helpful. I had made an error and she sorted it out effortlessly. We asked for advice on somewhere to eat and they offered an excellent Pizzeria nearby. They organised a taxi to take us to the airport. The hotel is lovely and luxurious and I would highly recommend staying here.
Dear Mr Ian,
We would like to thank you for spending some of your time leaving us your beautiful comment,;
Thank you for your kind words, comments like yours are what drives us to keep doing our best in order to make our guests feel like home while they stay with us.
We cannot wait to have you back,
We hope you have a great day,
We would like to thank you for spending some of your time leaving us your beautiful comment,;
Thank you for your kind words, comments like yours are what drives us to keep doing our best in order to make our guests feel like home while they stay with us.
We cannot wait to have you back,
We hope you have a great day,
Review dated 07 Feb 2024
O gli togliete una stesso o lo fate ristrutturare!
Imbarazzante hotel da 2 stelle vecchio in tutto e per tutto, non devono e possono dare 4 stelle a una struttura del genere.
Ho cenato al ristorante, no comment
Personale molto gentile ma provato dalla struttura nel morale e non solo………………….
Ho cenato al ristorante, no comment
Personale molto gentile ma provato dalla struttura nel morale e non solo………………….
Gentile sig. Paolo B.,
La ringraziamo per aver dedicato parte del suo tempo a rispondere alla nostra review,
Le assicuriamo l'impegno della nostra Direzione Generale per garantire una ristrutturazione generale futura,
Il nostro Staff, molto predisposto ai rapporti umani, è molto legato a Starhotels, unica catena italiana con alberghi di proprietà, ed alla città di Bergamo.
Il nostro ulteriore impegno sarà rivolto al miglioramento del reparto F&B,
Nell'attesa di annoverarla nuovamente quale nostro gradito ospite,
Le auguriamo una buona serata,
La ringraziamo per aver dedicato parte del suo tempo a rispondere alla nostra review,
Le assicuriamo l'impegno della nostra Direzione Generale per garantire una ristrutturazione generale futura,
Il nostro Staff, molto predisposto ai rapporti umani, è molto legato a Starhotels, unica catena italiana con alberghi di proprietà, ed alla città di Bergamo.
Il nostro ulteriore impegno sarà rivolto al miglioramento del reparto F&B,
Nell'attesa di annoverarla nuovamente quale nostro gradito ospite,
Le auguriamo una buona serata,
Choose how to pay. Always in a safe way.
Bergamo
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