Sunray Village Resort

The moment one enters it will fall in love with the way the entire property is maintained. It's simply awesome. The stay is like one flat in a villa. Perfect for 1-2 day stay. For me the ratings out of 5 would be this.

Location: 4 (easy ingress and egress from highway)
Rooms: 2 (Mine was really old furniture and all)
Food: 4
Property Ambience: 5
Swimming pool: 5
Garden, Biking: 5 (we loved it)

Dear Jimmy,
We're thrilled to hear that you enjoyed your stay with us and appreciated the property's ambience and amenities like the swimming pool, garden, and biking facilities. Your feedback is valuable to us, and we will definitely look into improving the room furniture for a better experience. We hope to welcome you back soon for another enjoyable stay!
Warm Regards,
Ghouse M.
Operations Manager

This is a good facility. Very spacious, environment friendly, nature friendly. Food is good. Staff are very friendly. Accommodations are excellent; but needs little more care. Last two years were too bad for such places, as this one.
Recommend people to come with family and friends or discreet visitors for a happy time.

Dear Kramamurty,
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the spacious and eco-friendly environment, as well as the friendly staff and delicious cuisine. We appreciate your feedback regarding the need for additional care, and will certainly take this into consideration as we work to improve our accommodations. We agree with your recommendation and hope that more people come to visit with their loved ones for a happy time. Thanks again for your kind words, and we look forward to welcoming you back in the future!

Warm Regards,
Ghouse M.
Operations Manager

One of the worst services i have seen in the past few years. Felt very bad as if the money paid is waste and instead of relaxing on a holiday you are getting irritated from the time you enter with the way you are dealt. Better to avoid till services improve. Otherise very good property

Dear Guest,
We're sorry to hear that you had a less than satisfactory experience during your stay with us. We are committed to providing excellent service, and it is disappointing to hear that we fell short of your expectations. We appreciate your feedback and will work to address the areas of concern so that we can improve the experience for all of our guests. Thank you for choosing to stay with us and we hope to have the opportunity to earn back your trust in the future.

Warm Regards,
Ghouse M.
Operations Manager

Went for the 4th time this time. May be the second review; i had even recommend to many friends and family. infact this time I took initiative and made couple of friends join. Had the worst experience.
Only good thing was
a) good rooms (however had a choked bathroom)
B) good swimming pool
C) good outdoor games
D) good fish tank collection
E) great variety of friuts and flowers

But some how the cons were overwhelming:-
A) Service- grossly understaffed to handle full load.

B) un-courteous manager and boy at food Street.

C) system of live counters converted to alacarte order. Even if there are live counters you have to wait severely less number of stewards to take order.

D) Buggy service grossly inadequate; had to wait upto 30 min and even one time at evening when children wanted to go to indoor games no one came.

E) the property has increased number of private owners who have property inside and they are freely roaming around the palce in their fossil fuel cars (while the place claims to be eco friendly) and when you are forced to wait for Buggy even you have a car just 1km away is very irritating and not worth for a holiday.

F) coupled with less buggy; if you want to cycle around the number of cycles will be less than the number of rooms and so there is shortage and few have severe defects ; broken seats, paddles broken; etc; as if someone is waiting for complaint or review

g) again linked to short staff Room service too much delay. It took one hr to get evening tea

H) Pls don't organise pvt arrangement at a public place and if doing put a board that it's pvt.

G) Management of BF very very poor not enough chairs to execute peak time or may be access control. So again if you want to enjoy your holiday avoid weekends and holidays; if you don't want to be treated like in a langar

H) Swimming pool timing awkward. It should be at least till 7 to 8 pm and morning 6. Don't know from when has this funny time started. If there are only 2 pvt pools for at least 30 rooms (may be more) how on earth can you get one hr for each room.

So the feel of a good holiday which was there for earlier stays got was marred with irritating service and reactions. Lucky that we were having some good friends and family so we enjoyed the company on our own. The general feel was it's just converted to a comercial place not bothered of service

Would have put more pics but was not in mindset to click when the irrtation increased

Dear Bhattacharjya,
Thank you for sharing your recent experience with us. We are sorry to hear that your stay was not up to your expectations and we appreciate your detailed feedback, which we take seriously and use to improve our services.

We are pleased to hear that you enjoyed our rooms, swimming pool, outdoor games, fish tank collection, and variety of fruits and flowers. However, we apologize for the inconvenience and lack of service you experienced during your stay. We acknowledge that we were understaffed and did not meet our usual standards, which resulted in delays and unprofessionalism from some of our staff. Rest assured, we will take action and improve our staffing levels and training to provide better service to our guests.

We understand your frustration with the inadequate buggy service and shortage of bicycles. We are currently working on increasing our fleet and ensuring they are well-maintained for future guests. We apologize for any inconvenience this may have caused.

Regarding private owners, we have taken note of your concern and will address this with them to make sure they are respectful of our guests' experiences.

We value your feedback on our room service and have taken steps to improve our response time. We are also looking into ensuring sufficient chairs for our guests during peak times.

Lastly, we apologize for any inconvenience caused by the timing of our swimming pool and appreciate your suggestion to extend the hours.

We hope you'll give us another chance to exceed your expectations and enjoy a better overall experience with us.

Thank you,
Management.

Warm Regards,
Ghouse M.
Operations Manager

Went for the 8th time this time. Had the worst experience. Service- grossly understaffed to handle full load. Buggy service grossly inadequate; had to wait upto 45 min; atleast add on more cycles and repair the broken ones.
Room service too much delay.
Management of Breakfast very very poor not enough chairs to execute peak.
Swimming pool timing awkward. It should be at least till 7 to 8 pm and morning 6.

Dear Guest,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a disappointing experience during your 8th visit to our establishment. We appreciate your constructive feedback and assure you that we'll take steps to improve our services.

Please accept our apologies for the shortcomings in the buggy service, room service, and breakfast management. We are taking steps to address these issues and will soon add more cycles and repair the broken ones. We will also work on improving the management of breakfast to ensure that there are enough chairs to execute peak and no delays.

We value your feedback and will make every possible effort to address your concerns.
We hope to have the opportunity to provide you with a better experience in the future.

Warm Regards,
Ghouse M.
Operations Manager