Located between the historic and the business centres of Lisbon, the VIP Grand Lisboa Hotel & SPA is fully equipped for the comfort and great experience of the customers. With a total of 295 rooms, including 31 suites, the hotel offers leisure and entertainment facilities, like an outdoor swimming pool and gymnasium, as well as restaurants and a Bar.
Our location in the business centre of Lisbon makes us perfect for all kinds of meetings and events. The hotel also provides you with some magnificent views of the city of Lisbon and the surrounding landscape. The much sought-after location of the hotel has the convenience of being just 5 minutes away from several public transport services.
Our location in the business centre of Lisbon makes us perfect for all kinds of meetings and events. The hotel also provides you with some magnificent views of the city of Lisbon and the surrounding landscape. The much sought-after location of the hotel has the convenience of being just 5 minutes away from several public transport services.
Standard Twin Room
Air conditioning
Bidet
Minibar
Radio
Shower
Slippers
Toilet
TV
2 SingleExecutive Suite
Air conditioning
Bathrobe
Bidet
Desk
Minibar
Radio
Shower
Slippers
Sofa
Toilet
TV
1 Large DoubleStandard Single Room
Air conditioning
Bidet
Minibar
Radio
Shower
Slippers
Toilet
TV
Executive Suite (1 Guest)
Air conditioning
Bathrobe
Bidet
Minibar
Radio
Shower
Slippers
Toilet
TV
Standard Double Room
Air conditioning
Bidet
Minibar
Radio
Shower
Slippers
Toilet
TV
Good to know...
Check-in from 14:00
Check-out until to 12:00
Gymnasium
Gymnasium:Open 24 hours, 7 days a week.
Free of charge
Subject to limit of space and equipment’s
Outdoor Seasonal Pool
Outdoor Seasonal Pool (April to September):Daily opening hours from 08:30 to 20:30
Depends on weather conditions.
Jacuzzi
Jacuzzi:Available at a cost
Previously reservation is mandatory
Subject to limited time of use, maximum up to 30 minutes
SPA
SPA:Daily opening hours from 10:30 to 19:30.
Massage treatments available at a cost with previously scheduled arrangements
Sauna and Turkish Bath:
Available at a cost
Previously reservation is mandatory
Subject to limited time of use, maximum up to 2 hours
Breakfast
BreakfastThe new cost is 18 € per person per day.
Sustainability Certification: #1603646
Sustainability Certification:We are proud to inform you that the property has been awarded the Green Key 2025 certification—an internationally recognized eco-label that reflects a strong commitment to sustainable and environmentally responsible practices, which we know are increasingly valued by today’s travelers.
RNET #686
VIP Grand Lisboa Hotel & Spa accepts special requests. Add them in the next step!
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Are the prices always the same even if the date changes?Prices vary based on various factors which may be seasonal, day of the week, occupancy status of the hotel, promotions, particular fairs in the city and more. The advice, to see the prices, is to enter the dates of your stay and make your own comparisons.
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Is breakfast always included?No, it depends on the rate and whether the structure is organized to offer it or not. Check carefully before booking what is included and what is not and what type of service is offered.
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Can I make special requests?Of course, when booking you will have a field where you can write directly to the property and make your requests. These will be evaluated by the Hotel who will respond directly to you. MeTour is not responsible in this decision-making process.
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What types of beds will I find in the room I booked?The type of bed is usually specified in the room sheet. If you have any special requests or needs you can indicate them at the time of booking by writing them in the "special requests" field which will be forwarded directly to the property. In this process MeTour is not responsible.
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When you book, some facilities offer the possibility of paying directly at the facility. In these cases you will simply be asked to insert your credit (or debit) card to guarantee the booking, but without any charge. The sum will be taken from your credit card only in the cases provided for by the policies and conditions relating to your booking. In other cases, when the Partner does not adopt automatic availability and booking systems, but confirms reservations "manually", then you will be asked to insert your credit (or debit) card to guarantee the reservation, and then be directly charged at the same time as the Partner confirms the booking (within 24-48 hours). At that moment you will receive an email with the booking confirmation and payment.
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How do I know if my card has been pre-authorized?By consulting your credit card balance you will see that your available balance will be temporarily reduced by the amount of your booking. In other cases and depending on the policy of your credit card circuit, you may also find an entry in the monthly summary of card movements: "pending operation". The pre-authorization block, depending on the situation, will be maintained according to the policies and terms and conditions of what has been booked.
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How can I cancel or change my booking?Easy, enter the customer area with your credentials and from there you can modify or cancel your booking. Remember that changing dates or canceling with a refund request depends on the rate you chose when booking.
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Can I transfer my reservation to another person?For this request, contact the property directly which may have a specific policy in this regard or may need further data on the person to whom you want to transfer the booking.
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How can I get help with my booking?Enter the customer area with your credentials and from there you can contact us or by writing through our contact form specifying your booking number and the reason for the contact request. We recommend that you also leave a telephone number where you can be reached in case of need.
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Are there taxes, local charges or extras to be paid directly on site?They are normally clearly indicated in the property sheet or added during the booking phase depending on local regulations or the facility's policies. But even if not clearly indicated, payments may be requested directly to the facility for any tourist taxes, local charges or extras not included in the rate. The advice is to read everything carefully before booking or writing to us through our contact form.
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Covid 19 Reservations/Cancellations/Changes of Dates/Refunds:
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For reservations made we advise you to keep in mind the risk related to Coronavirus (COVID-19) and related government measures. If you book a rate that is not “flexible” or “non-cancellable” or “non-changeable”, you may not be entitled to a refund in the event of cancellation or to a refund. Any requests for cancellation or date changes will be handled based on the policy of the rate chosen at the time of booking and any consumer protection laws. In uncertain times like these, MeTour recommends booking with rates that allow free cancellation or date changes, so that if you have to change plans or restrictions arise, you can cancel for free up to the deadline set by the structure.
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Covid-19: travel restrictions and adviceMeTour encourages its Partners to follow a careful prevention policy towards the Covid-19 pandemic, promoting those structures with strict sanitization and control protocols and monitors any contagion situations by blocking reservations towards those structures or places that are particularly affected. However, since we cannot intervene directly on the structures, which are independent from MeTour, the advice is to check whether there are travel restrictions in place before booking and reaching the structure. In fact, travel may only be authorized for specific reasons and, in particular, travel for tourist purposes may not be permitted. We recommend that you visit the government websites of the various countries in the world of destination, the website of the WHO (World Health Organization) and local government bodies, official information sites and, last but not least, the website of the Booked Facilities. . MeTour is not responsible for the content of the aforementioned sites, but recommends consulting news that is as up to date as possible.
3.0
Average
1.204 reviews
#297 of 367 hotels in Lisbon
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Review dated 22 Giu 2024
Salute to VIP Grand Lisboa!
VIP Grand Lisboa warmed our hearts and provided comfort for our short stay in Lisbon. Yesterday happened to be my wife’s birthday and our 41 wedding anniversary. We returned to hotel room after a day’s trip visiting the city only to find a tray with a bottle of champagne and a slice of birthday cake and a candle awaiting us on the desktop. This gesture of helping us celebrate and cherish what we care deeply touched us and made our stay with this sense of gratitude. A big thumbs up to VIP Grand Lisboa! Thank you!
Dear Sir/Madam,
Free to visit the Vip Grand Lisboa Hotel & Spa without a recent visit to Lisboa. We are happy to say that we have all our comments, we want to ensure that we achieve the maximum satisfaction of our customers, that we work all day long.
It is extremely gratifying that this feedback is part of what we love. Muito obrigada pelos seus eulogios. Meaningful for us.
You will be invited to receive your VIP Grand Lisboa Hotel & SPA.
Patricia Nogueira
general manager
Free to visit the Vip Grand Lisboa Hotel & Spa without a recent visit to Lisboa. We are happy to say that we have all our comments, we want to ensure that we achieve the maximum satisfaction of our customers, that we work all day long.
It is extremely gratifying that this feedback is part of what we love. Muito obrigada pelos seus eulogios. Meaningful for us.
You will be invited to receive your VIP Grand Lisboa Hotel & SPA.
Patricia Nogueira
general manager
Review dated 21 Giu 2024
NOT a FIVE STAR HOTEL
This is NOT a 5 star hotel. I have been in other 5 star hotels & they were much better in all aspects.
The reception service was average.
The room was average in its size.
The bed was comfortable.
The bathroom was also OK.
The breakfast menu was average. We were not treated as expected. The breakfast room is open at 06:30 and it took 15 minutes untill somebody has arrived to service us. It seems nobody is in hurry. We asked for a large bowl. We were told it does not exist, but we saw such bowel when we had launch. We asked for a large glass. At first, we were told that the only glases are the the small glases served in the breakfast. We insisted to receive a large glass & we got one. This is NOT a 5 star hotel treartment. We had also lunch which was average when the entire room the air condition was off despite our complaint. It was very hot during lunch, but it seems nobody cares about this.
The hotel is not located in the center. It will take 10-15 drive with Uber to reach Baxia.
The reception service was average.
The room was average in its size.
The bed was comfortable.
The bathroom was also OK.
The breakfast menu was average. We were not treated as expected. The breakfast room is open at 06:30 and it took 15 minutes untill somebody has arrived to service us. It seems nobody is in hurry. We asked for a large bowl. We were told it does not exist, but we saw such bowel when we had launch. We asked for a large glass. At first, we were told that the only glases are the the small glases served in the breakfast. We insisted to receive a large glass & we got one. This is NOT a 5 star hotel treartment. We had also lunch which was average when the entire room the air condition was off despite our complaint. It was very hot during lunch, but it seems nobody cares about this.
The hotel is not located in the center. It will take 10-15 drive with Uber to reach Baxia.
Dear Sir GershOnp,
We appreciate our recent appreciation of our hotel at our Vip Grand Lisboa Hotel & Spa. We understand and appreciate the comments that we have given and that we have obviously analyzed and discussed with the view of the service. Em meu nome pesoal, gostaria de presentar as minhas but sinceres desculpas in the situation experienced. We hope to be able to receive this in brief and respond to your opinion regarding the levels of services offered.
Melhores Cumprimentos
Patrícia Nogueira
General Manager
We appreciate our recent appreciation of our hotel at our Vip Grand Lisboa Hotel & Spa. We understand and appreciate the comments that we have given and that we have obviously analyzed and discussed with the view of the service. Em meu nome pesoal, gostaria de presentar as minhas but sinceres desculpas in the situation experienced. We hope to be able to receive this in brief and respond to your opinion regarding the levels of services offered.
Melhores Cumprimentos
Patrícia Nogueira
General Manager
Review dated 13 Giu 2024
Not a 5 Star hotel- maybe 2.
Experience from staying in the
“Executive suite”:
We asked if we could check in one hour early and were told that then we had to pay for one day extra!
We had booked 10 days in the so-called executive suite.
Bathroom
No separate shower. You shower in the slippery bathtub. No slippery mat supplied.
Washbasin is too high - cannot get water in a normal way.
Few towel hangers in bathroom.
Bad lightning in the
Room
Hangers in closet are fixed. Very uncomfortable to use.
TV is not real smart TV - no internet connection.
Very few lamps in the room. One did dot work.
The light in the bathroom was very bad.
The electrical sockets very few. We asked for two extension cords.
Dark wardrobes - lights?
No iron or iron board in the room. You can get one but have to give a deposit by your credit card!
The reason was that guests steal the iron! according to the reception.
The wardrobe hangers were of the very old and uncomfortable type.
Probable because guests steal the normal ones.
No bed side tables.
Strange bedding. Beside the normal duvet cover and extra sheet is used. Why? We requested 4 days in a row but this information/request was not given to the staff!
Only one small trash bin the bathroom.
The apartment is badly insulated and neighbors are too easily heard through the walls.
Amenities
A non working coffee machine. Only two capsules were provided. Extra coffee capsules costs EUR 1.5 each. You can buy outside hotel 10 pcs for EUR 3-4.
No water kettle.
Pool
The sun beds are not up to date.
You cannot change the back angle on most of them. They are heavy and the seat cushions slides to easily of the chair. Some of the head supports are dirty.
The pool was cold. A non heated pool.
Breakfast
The breakfast had no real fresh orange or other juice.
The bacon was not crispy-soggy, seemed to be boiled!
All boiled eggs tried, had green egg yolk. Totally overcooked. The staff said that it was the cook’s responsibility not his!
Offered to instruct and teach the cook.
No cold milk.
Missed the dark German bread.
No egg station. Only premade scrambled eggs.
Strange orange marmalade brand. Really no normal orange or other marmalades!
“Executive suite”:
We asked if we could check in one hour early and were told that then we had to pay for one day extra!
We had booked 10 days in the so-called executive suite.
Bathroom
No separate shower. You shower in the slippery bathtub. No slippery mat supplied.
Washbasin is too high - cannot get water in a normal way.
Few towel hangers in bathroom.
Bad lightning in the
Room
Hangers in closet are fixed. Very uncomfortable to use.
TV is not real smart TV - no internet connection.
Very few lamps in the room. One did dot work.
The light in the bathroom was very bad.
The electrical sockets very few. We asked for two extension cords.
Dark wardrobes - lights?
No iron or iron board in the room. You can get one but have to give a deposit by your credit card!
The reason was that guests steal the iron! according to the reception.
The wardrobe hangers were of the very old and uncomfortable type.
Probable because guests steal the normal ones.
No bed side tables.
Strange bedding. Beside the normal duvet cover and extra sheet is used. Why? We requested 4 days in a row but this information/request was not given to the staff!
Only one small trash bin the bathroom.
The apartment is badly insulated and neighbors are too easily heard through the walls.
Amenities
A non working coffee machine. Only two capsules were provided. Extra coffee capsules costs EUR 1.5 each. You can buy outside hotel 10 pcs for EUR 3-4.
No water kettle.
Pool
The sun beds are not up to date.
You cannot change the back angle on most of them. They are heavy and the seat cushions slides to easily of the chair. Some of the head supports are dirty.
The pool was cold. A non heated pool.
Breakfast
The breakfast had no real fresh orange or other juice.
The bacon was not crispy-soggy, seemed to be boiled!
All boiled eggs tried, had green egg yolk. Totally overcooked. The staff said that it was the cook’s responsibility not his!
Offered to instruct and teach the cook.
No cold milk.
Missed the dark German bread.
No egg station. Only premade scrambled eggs.
Strange orange marmalade brand. Really no normal orange or other marmalades!
Dear Sir Tomberra,
Em nome de toda a equipa lamentamos pelo que possa ter sucedido, e pedimos que aceite as nossas sinceras desculpas.
Best Regards,
Patricia Nogueira
general manager
Em nome de toda a equipa lamentamos pelo que possa ter sucedido, e pedimos que aceite as nossas sinceras desculpas.
Best Regards,
Patricia Nogueira
general manager
Review dated 09 Giu 2024
Not what it looks from outside
Started on the wrong foot, AC wasn’t working, no technician was available (busy with other repair). Got a replacement room. Floors are old, furniture is old. Electric switches for the electric curtains are warn out. The staff were very friendly and helpful. Always smiling and doing their best.
Dear Buffoloo,
But before long, we hope that there will be a good life for you to return to at home.
We understand and appreciate the comments that we have given and that we have obviously analyzed and discussed with the view of the service.
Em meu nome pesoal, gostaria de presentar as minhas but sinceres desculpas in the situation experienced.
We hope to be able to receive this in brief and respond to your opinion regarding the levels of services offered.
Melhores Cumprimentos
Patricia Nogueira
general manager
But before long, we hope that there will be a good life for you to return to at home.
We understand and appreciate the comments that we have given and that we have obviously analyzed and discussed with the view of the service.
Em meu nome pesoal, gostaria de presentar as minhas but sinceres desculpas in the situation experienced.
We hope to be able to receive this in brief and respond to your opinion regarding the levels of services offered.
Melhores Cumprimentos
Patricia Nogueira
general manager
Review dated 25 Mag 2024
Excellent
We loved our stay at VIP Grand Lisboa. The staff at check in were excellent. The room was very clean and the shower was the best- so far- in Portugal. Also very quiet and dark for a good night’s sleep. Loved the electronic shades and view of the city
Dear Sir / Madam Maskvg,
We appreciate our preference at the Vip Grand Lisboa Hotel & SPA, as well as at the right time to give our opinion on our experiences, which we value very much.
It is extremely gratifying that this feedback is part of what we love.
Muito obrigada pelos seus eulogios.
Meaningful for us.
You will be invited to receive your VIP Grand Lisboa Hotel & SPA.
Patricia Nogueira
general manager
We appreciate our preference at the Vip Grand Lisboa Hotel & SPA, as well as at the right time to give our opinion on our experiences, which we value very much.
It is extremely gratifying that this feedback is part of what we love.
Muito obrigada pelos seus eulogios.
Meaningful for us.
You will be invited to receive your VIP Grand Lisboa Hotel & SPA.
Patricia Nogueira
general manager
Choose how to pay. Always in a safe way.
Lisbon
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