Liverpool Street, Shoreditch

My husband and I stayed here on an anniversary trip. We'd never been to London before, but were really glad we chose Shoreditch as a place to stay, it is funky and cool. The hotel was wonderful - and SO QUIET! For being in such a busy part of town it was a very calm area. The breakfast selection was fantastic (we booked direct). The room was small but clean, and the hotel itself is just a few block from Liverpool Station - you can get right on the Circle Line and easy access to several other Tube lines. It's just around the corner from Spitalfields Marketplace which is enormous and had lots of shopping and dining options. Can't wait to visit again!

Dear Anne-Marie,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you loved your stay at our hotel during your anniversary trip to London.

We are delighted that you found Shoreditch to be a funky and cool area, and that you appreciated the calmness of our location despite being in such a busy part of town. It's great to know that you enjoyed our wonderful breakfast selection and found it fantastic.

We are also pleased to hear that you found the room clean and that the proximity of our hotel to Liverpool Station made it convenient for you to explore London using public transportation. We're glad you were able to take advantage of the nearby Spitalfields Marketplace as well.

Your kind words mean a lot to us, and we can't wait to welcome you back for another visit in the future. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

Thank you once again for choosing our hotel, and we look forward to hosting you again soon.

Warm Regards,
Nikky

Ho soggiornato cinque notte presso questo Hotel in una via laterale nelle vicinanze della stazione Liverpool Street. L'Hotel è silenzioso e per gli standard di Londra anche molto pulito. Ci sono stanze senza e con finestre. Consiglio vivamente di scegliere quelle finestrate per un comfort addizionale. Inoltre alcune stanze non fenestrate sono più piccole. Le finestre si aprono con sistema basculante. La regolazione della temperatura avviene con condizionatore e sensore di movimento. Quindi se non siete in stanza si spegne tutto e al ritorno potreste avere molto freddo o caldo. Il bagno non è refrigerato o riascaldato. Noi avevamo temperature abbastanza fresche in bagno. Le prese elettriche sono inglesi ma ci sono attacchi USB tipo A. La stanza ha una bella illuminazione anche con LED. Non ci sono veri armadi in stanza se non appendi abiti e piccoli cassetti verticali e orizzontali (guardate le foto e capirete). Troverete comunque un po' di ripiani (sfruttando l'unica sedia e il davanzale della finestra. Non ci sono tapparelle ma tende che oscurano abbastanza bene. Non c'è una vera scrivania in stanza. Non ci sono bollitori o frigobar e simile. Il pavimento non è in moquette ma in materiale plastico simil parquette.
Nota dolente: il letto matrimoniale è piccolo e stile piazza e mezza alla francese (190x140). Quindi se siete persone grandi e alte starete stretti. Io sono sui 190 cm e ci stavo a malapena (ma ci si abitua). Le coperte sono forse un po' corte. Il cuscino è comodo e consistente. Ci sono molti specchi e un phon (non in bagno poichè per le leggi inglesi non sono permessi prese di corrente in bagno). Il phon è accettabile.
Il bagno è piccolo ma accettabile con doccia a vetro (manca però il doccino) e lavandino con davanzale grande. WC normale. Manca ovviamente il bidet.
Gli asciugamani (viene fornito solo uno grande a persona), come la pulizia della stanza, viene effettuata ogni 3 giorni a prescindere da quanto starete (quindi se state quattro notti vi puliscono la stanza al terzo giorno) . Se avete bisogno vi forniscono comunque asciugamani nuovi.
Parti comuni: ci sono due ascensori (quattro piani in totale + interrato). Al piano c'è c'è un ingresso con divani e la parte per la colazione che è piccola se arriverete durante l'ora di punta della colazione. Quest'ultima non sempre inclusa e dipende dalla vostra prenotazione (dovrebbe costare circa 11 sterline). La colazione è molto italiana con differenti tipi di croissant, yogurt vari, muesli, frutta tagliata, succhi, pane ecc... La parte salata però è minima. Una cosa positiva è che la colazione è fornita sempre in vasetti e bicchieri di vetro per minimizzare gli sprechi.
Di fianco alla zona colazione c'è un piccolo cortile interno molto carino ma da utilizzare prevalentemente nel periodo caldo.
Quando arriverete dovrete fare il check-in da uno dei terminali automatici. La cosa è abbastanza semplice se siete abituati ad usare uno smartphone. Il personale comunque è gentile e sempre a disposizione. Non ci sono ristoranti all'interno ma ne troverete a bizzeffe nelle vicinanze.
Il voto è di 4/5 solamente a causa del letto un po' piccolo e perchè ci starebbe tranquillamente un letto di dimensioni 200x160. Inoltre consiglio di aggiungere un tavolino (anche pieghevole).
Per il resto non troverete molto di meglio e soprattutto di pulito e silenzioso nella city di Londra.

Dear Stipin,

Thank you for choosing our establishment for your stay in London and for sharing detailed and valuable information about your experience. We are pleased to learn that you appreciated the tranquillity and cleanliness of our facilities, as well as the variety of services offered in the rooms.

We take your comments and constructive feedback seriously regarding the bed size and any improvements we could make to ensure an even more comfortable and satisfying stay for our guests. Your comment regarding the addition of a coffee table will be taken into consideration for future improvements.

We are happy that you appreciated our breakfast and the commitment we put into reducing waste by providing reusable glass products.

Our team is grateful for your kind comments about our staff and the helpfulness shown during your stay. We are passionate about offering friendly and attentive service to ensure a positive experience for our guests.

We hope to be able to welcome you back to our establishment in the future and offer you an even more pleasant and comfortable stay.

Best Regards,
Nikky

Hotel comodo come posizione ( vicino Liverpool street).
Abbiamo prenotato una camera senza finestra per risparmiare un po' visto che i prezzi delle camere sono altissimi.
Devo dire che però la camera è stata al limite della claustrofobia, accesso al letto solo da un lato, testiera letto sporca, cuscini scomodissimi, la pulizia viene fatta ogni 3 giorni e mi pare troppo eccessivo anche per il prezzo che si paga, e vengono forniti solo due asciugamani grandi, mi pare un po' assurdo lavarsi la faccia con l'asciugamano della doccia.
Senza finestra non so quanto sia possibile igienizzare la camera non potendo arieggiare.
bagno piccolo ma ok.
temperatura camera troppo alta, ci si sveglia di notte sudati.
Colazione molto varia e molto buona!!!
personale giovane, cortese, disponibile.

Dear Serena,

We appreciate you taking the time to provide detailed feedback on your recent stay with us. We apologize for any inconvenience you experienced during your visit. Your comments regarding the room conditions, cleanliness, and amenities have been noted, and we will take immediate action to rectify these issues. We are committed to providing a comfortable and enjoyable stay for all our guests, and your insights are invaluable in helping us make necessary improvements. Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Best Regards,
Nikky

L'unica cosa positiva è la posizione, a due passi da Liverpool street underground.
Camera minuscola con accesso al letto da un solo lato, muri sporchi, trovato un frammento di vetro nel pavimento della stanza, testiera del letto sporca, bagno con getto d'acqua non sufficiente per lavarsi i capelli, no telefono per chiamare la reception, colazione solo cornetti surgelati, no affettati o pane da abbrustolire, no acqua. Sala colazioni non di dimensioni sufficienti per gli ospiti.
Al check-in ti informano che il cambio asciugamani/lenzuola è ogni 3gg, ok, peccato che però non passino nemmeno a dare una pulita al pavimento o bagno o a rifare il letto.
Temperatura della camera di 30°(il termostato della stanza è inutile perché non gestisce la temperatura...anche su off funziona ugualmente), ho dormito sempre con solo le mutande ma durante la notte mi svegliavo continuamente perché sudavo, presentato il problema due volte in reception ma nessuno ha né risolto né dato un feedback ne due parole di scuse.
Deposito bagagli a pagamento, chiesta la ricevuta fiscale del soggiorno, non danno nemmeno quella..te la stampi a casa...peccato che non te la inviano nemmeno per email.
Altamente sconsigliato.

Dear Chiara,

Thank you for taking the time to share your feedback with us. We truly appreciate your detailed insights as they assist us in improving our services. We sincerely apologize for the disappointing experience you encountered during your stay at our establishment.

Your comments have been carefully noted, and we will address each concern raised to ensure that such issues are rectified promptly. We are committed to providing our guests with a comfortable and pleasant stay, and it is disheartening to hear that we fell short of your expectations on this occasion.

Rest assured, we are taking your feedback seriously, and we will be conducting a thorough review of our facilities and services to make the necessary improvements. Please be assured that the issues you have highlighted do not reflect the high standards we strive to maintain.

We would like to extend our sincerest apologies for the inconvenience you faced and assure you that corrective measures will be implemented to prevent similar occurrences in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.

Should you wish to discuss your experience further or provide any additional feedback, please do not hesitate to contact us directly. We value your feedback and thank you for bringing these matters to our attention.

Best Regards,
Nikky

Ha sido una estancia muy agradable. Desayuno variado y rico. Ubicación de diez, cerca de una principal parada de metro y autobuses. Por poner un pero, el wifi iba un poco regular en la habitación. El resto muy bien para el precio. Repetiremos.

Dear Zowy,

Thank you for taking the time to share your feedback on your recent stay with us at our establishment. We are thrilled to hear that you enjoyed your experience overall, particularly appreciating our varied breakfast offerings and convenient location near transportation hubs.

We are sorry to hear that you found the Wi-Fi in your room to be average, and we appreciate your understanding on this matter. Your feedback is invaluable to us as we strive to enhance our services continuously.

It was a pleasure to host you, and we are delighted that you are considering a return visit. Your kind words inspire us to keep delivering exceptional experiences to all our guests.

We look forward to welcoming you back soon again.

Best Regards,
Nikky

Scelgo questo albergo da anni soprattutto per la sua comodissima posizione a pochi passi dalla Stazione di Liverpool st. E anche perché pulito con persone gentili alla reception.. quest' anno siamo rimasti delusi. Una camera piccola in cui non hanno messo riscaldamento nel bagno e pur lasciando la porta aperta la temperatura del bagno era sempre bassa e poco gradevole. Poi con la scusa della tutela dell'acqua e del pianeta, assegnano un solo asciugamano ad ospite e non lo cambiano per tre giorni. Ebbene sì, un asciugamano per tutto..faccia e tutto il resto per tre giorni. Una cosa incredibile. Colazione con monoporzioni, auto check-in..
ma il servizio di prenotazione e scelta della camera on line, a me non ha mai funzionato. Ed ora la cosa che ci ha lasciati veramente basiti: check-in alle 15. Arriviamo alle 13 e chiediamo di lasciare le valigie un paio di ore nel deposito della reception per andare intanto a pranzo. Due borse 6 sterline nell' albergo in cui abbiamo speso centinaia di sterline per soggiornare. Per due ore. Insomma per contenere i costi alcuni servizi sono scaduti ma il prezzo è rimasto nella media (alta) di Londra. Credo che cercheremo altro in zona

Dear Coastal,

Thank you for taking the time to share your feedback regarding your recent stay at our establishment. We genuinely appreciate your loyalty over the years and the opportunity you have given us to host your accommodation needs.

We regret to hear that your experience this time did not meet your expectations and for any inconvenience caused during your stay. Your comments have been duly noted and will be shared with our team to address the concerns raised regarding the room temperature, cleaning policy, breakfast service, online booking system, and luggage storage.

Please accept our sincere apologies for any shortcomings you encountered during your visit. We strive to provide a comfortable and enjoyable stay for all our guests, and we take your feedback seriously as we continually work to improve our services and guest experience.

We value your patronage and feedback, and we will take proactive steps to address the areas of concern you have highlighted. We hope that you will consider giving us another opportunity to demonstrate the high standards of hospitality that we are known for.

Should you decide to give us another chance, please do not hesitate to contact us directly so that we can ensure your next stay with us exceeds your expectations in every way possible.

Thank you once again for your valuable feedback, and we look forward to the possibility of welcoming you back to our establishment in the future.

Best Regards,
Nikky

Hôtel très sympathique j’ai eu la chance d’avoir vue sur de jolie petite maison et non la rue. Dommage pas de mini frigo en chambres et espace assez petit entre le lit et le mur inutile car pas possible de mettre un pied. Les petites déjeuner ce finisses tot je n’ai pas pu en profiter. Facile d’accès à 10 minutes à pied de la gare. Ménage fait 0 fois durant mon séjour de 5. Hit obliger tout les jours de réclamer pq et serviettes de bains pas très agréable dommage

Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's location and the view you enjoyed during your stay. Your input regarding the room setup and amenities is valuable to us, and we will certainly consider it for future improvements.

We apologize for any inconveniences you experienced during your stay, and we will address the issues you mentioned to ensure a more seamless experience for our guests in the future. Feedback like yours helps us to continuously enhance our services.

We hope to have the opportunity to welcome you back and provide you with an even better experience.

Best Regards,
Nikky

L’hôtel est super bien placé ! Le personnel est agréable et le check in et check out sont flexibles donc pas d’heures imposées.
En revanche, notre chambre ne ressemblait pas a celle que nous avions réservé, nous n’avions aucuns rangement, pas de place pour mettre les valises, pas de bureau ni de petite table de quoi poser quelques trucs. De plus, le chauffage ne fonctionne pas bien, quand on part il s’arrête car il a besoin de la carte de chambre pour fonctionner donc quand on rentre il fait très froid. Enfin, l’eau de la douche est tiède et quand il fait pas chaud dans la chambre ce n’est pas très agréable.
L’hôtel reste très sympa et cocooning.

Dear Elea,

Thank you for sharing your feedback with us. We are delighted to hear that you appreciated our hotel's prime location and the pleasant service provided by our staff. We strive to offer flexibility in our check-in and check-out processes to ensure a comfortable stay for all our guests.

We sincerely apologize for any inconvenience caused by the discrepancies in the room you were allocated. Rest assured, we will address the issues you mentioned regarding storage space, room amenities, heating, and water temperature. Your comments are invaluable to us as we continuously work to enhance our guests' experience.

We are pleased that you found our hotel to be cosy and inviting despite the challenges you encountered. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.

Best Regards,
Nikky

Habitación contratada con ventana y confirmada y me la dieron sin ventana para 4 días.
Claustrofóbica.
No la limpiaron ninguna de las 4 noches a parte de haberla solicitado todos los días en recepción.
Cambio continuo en recepción y no respuesta del manager más que un NO rotundo al recepcionista por WhatsApp.

Ninguna solución y todo excusas sin reubicarme en otro hotel ni darme respuesta
Pésima atención
Y todo esto a 187£ de media diaria.
Es un abuso y una situación desesperante

Thank you for your review.

We are sorry that you didn't have a good experience at our hotel however, to clarify you booked a room without a window and as a gesture of goodwill we accepted to upgrade it for free, but due to a glitch in the system it reverted and we weren't able to offer you the upgraded room as we were fully booked. As an apology, we offered a 20% refund and complimentary breakfast for the whole stay valued at £11.95 per day.

My colleagues managed to get an upgraded room for you the next day however, you might not have understood that and kept the original room. The morning after that my colleagues reminded you once again however you told them that you were too busy to move and that they weren't allowed in the room. By the time you returned the housekeeping team had already left so we weren't able to move you anymore.

We do not clean rooms daily as the company policy states the rooms are cleaned every 3 nights to support our efforts to improve environmental sustainability across our hotels.

We hope that clarifies it for you as we had already tried to explain multiple times.

Kind regards,
Tchad

Leider haben wir keine gute Erfahrung mit unserem Zimmer(!) gemacht.

+ Unkomplizierter Check in und check out
+ Die Schlüssel-Karte hat gut funktioniert
+ Gute Lage / Anbindung

- Geräusche von Zimmernachbarn waren zum Teil zu hören
- Die Ubahn leider auch
- Das Abwasserrohr von den Zimmern über uns war genau in unseren Wänden, was auch in der Nacht ziemlich laut war
- Der Wasserhahn war durchgehend am tropfen, was nur mit ziemlicher Kraft unterbunden werden konnte
- Die Lüftung im Bad funktionierte einfach nicht, somit war nach einer Dusche alles beschlagen und nach einem Toilettengang roch es unangenehm.. Die ganze Zeit..
- Das WLAN hat gar nicht funktioniert und ich durfte mich in das von den Mitarbeitern einklinken
- Geputzt wurde nicht wirklich, jedoch Handtücher bei Bedarf ausgewechselt und das Bett wurde innerhalb 4 Tagen 1 mal gemacht
- Kein Smart TV, aber das ist Meckern auf hohem Niveau
- Die Kissen waren so klein und unbequem, bringt eure eigenen mit
- Eine King Size Decke für das Bett, statt 2 kleinere
- Kein Fenster☹️
- Beim Einziehen fiel ein extremer Chlor Geruch auf

Das Personal war dennoch freundlich und wir hoffen, dass wir nur sehr viel Pech mit dem Zimmer hatten, denn die Bewertung scheint im Durchschnitt ja sehr gut zu sein.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay. We take your comments seriously and will work diligently to address these concerns and make necessary improvements to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay. Your input is invaluable in helping us enhance our services.

Kind regards,
Tchad

Séjour de 4 nuits.
Les +
Super bien placés, au centre de toutes commodités
Les -
A notre grande surprise, la chambre n’avait pas de fenêtre.
Lorsque je suis allée demander à la réception une chambre avec fenêtre, voici la réponse de l’hôtel au fil des jours :
- jour 1 : revenez demain nous voir pour vous attribuer une chambre
Bilan de la 1ere nuit, chaleur étouffante dans la chambre la climatisation est extrêmement bruyante, donc nous avons à peine dormi
- jour 2 : il faut payer 21 livres par jour pour avoir une chambre avec fenêtre
- jour 2 : je négocie : nous allons soit vous attribuer une chambre avec fenêtre soit une chambre ou la climatisation fonctionne normalement
- jour 3 : l’hôtel est complet
Pour couronner le tout, le personnel qui fait le menage tape dans les murs adjacents ou dans le couloir avec l’aspirateur, nous réveillant à 9h30
Nous dormions en décaler
NB : le ménage a été fait dans notre chambre à partir du 3eme jour, pas de poubelles vidées avant cela

Cher emyma35,

Nous tenons tout d'abord à vous remercier d'avoir choisi notre établissement pour votre séjour de 4 nuits et de nous avoir fait part de vos commentaires. Nous sommes ravis de savoir que vous avez apprécié notre emplacement central qui offre un accès facile à toutes les commodités de la région.

Cependant, nous tenons à nous excuser pour les désagréments que vous avez rencontrés pendant votre séjour. Nous comprenons votre frustration concernant l'absence de fenêtre dans votre chambre. Il est important de noter que nous ne sommes pas un hôtel de service complet, et nous offrons un service de nettoyage complet tous les trois jours pour garantir un séjour confortable à nos clients.

Nous sommes désolés que vous ayez eu des problèmes avec la climatisation et le bruit. Nous avons pris note de vos commentaires à ce sujet et nous allons travailler pour améliorer la situation à l'avenir.

En ce qui concerne la demande de changement de chambre, nous regrettons que nous n'ayons pas pu vous satisfaire immédiatement en raison de la disponibilité limitée de chambres avec fenêtre. Nous comprenons que cela a été une source de frustration pour vous.

Nous nous excusons également pour les désagréments liés au nettoyage et au bruit du personnel de ménage. Nous allons examiner ces problèmes de près pour éviter qu'ils ne se reproduisent à l'avenir.

Nous prenons vos commentaires très au sérieux et nous nous efforçons constamment d'améliorer notre service. Nous espérons que malgré ces inconvénients, vous avez pu profiter de votre séjour à notre établissement. Si vous envisagez de séjourner à nouveau dans notre région, nous serions ravis de vous accueillir à nouveau et de vous offrir une expérience plus agréable.

Cordialement,

Stefanos

- Das Hotel ist für einen Städtetrip sehr gut gelegen. Die U-Bahn liegt in der Nähe von wo man gute Verbindungen hat.
- Das Frühstücksbuffet ist ok. Kleine Auswahl aber reicht grundsätzlich aus.
- Die Zimmer sind klein und bei der Anreise sauber.
Die Zimmer wurden nicht wie auf der Homepage geschrieben „täglich aufgefrischt“. Wir waren 3 Nächte dort und unser Zimmer hat in dieser Zeit nie jemand vom Housekeeping gesehen. Dies war sehr enttäuschend. Es wird ebenfalls grossartig angepriesen, dass die Handtücher vor die Zimmertür gelegt werden können um frische zu erhalten. Nicht wirklich.. sie wurden aufgenommen aber nicht ersetzt!
- Die Angestellten der Reception waren nur bedingt hilfsbereit. Freundlich ja - aber nicht mit sehr viel motivation dabei.

Thank you for sharing your feedback about your recent stay.

We're pleased to hear that our hotel's location was convenient for your city trip, with close proximity to the subway and good transportation connections. We understand the importance of a well-located hotel for exploring a new city.

Regarding breakfast, we appreciate your feedback. While we aim to provide a satisfactory breakfast experience with a small but sufficient selection, we will take your comments into consideration for further improvements.

We apologize for the disappointment you experienced with the daily refresh of your room. It is our standard practice to provide regular housekeeping services during guests' stays, and we apologize for any oversight in your case.

Regarding the towel replacement, we apologize for the confusion. Our policy is to provide fresh towels upon request, by leaving them on the floor outside the room. And we regret that this was not properly communicated. We appreciate your feedback, and we will work on ensuring better clarity regarding our towel replacement process.

We appreciate your comment about the front desk employees being friendly, but we apologize if they did not meet your expectations in terms of motivation and level of assistance. We will address this internally to ensure consistent and helpful service from our team members.

We sincerely value your feedback as it helps us identify areas for improvement. We hope that you will consider staying with us again, as we would like the opportunity to provide you with a more positive experience in the future. If there is anything else you would like to discuss or any further concerns, please feel free to reach out to us.

Kind regards,
Tchad

L’hôtel se trouve a proximité de la grosse station de Liverpool street où se trouve plusieurs lignes de métro, bus et trains.
Accès facile au reste de la ville !

L’hôtel a un très bon rapport qualité/prix pour Londres, il offre de la modernité dans un petit espace qui fait « cocon ».
Le plus de la chambre, les lumières Modulables en intensité et couleur !

Je recommande

Thank you so much for the review. We are happy that you enjoyed and recommend it.
We look forward to having you stay with us again in the future.

Kind regards,
Tchad

Kleines Zimmer mit modernen Lichtschaltern.
Lichter flackern und WC Türe lässt sich nur mit Mühe richtig schliessen.
Schlecht isoliertes Zimmer. Die Fensterbank kann quasi als Kühlschrank verwendet werden.
Dank der nahe gelegenen Baustelle braucht es früh morgens keinen Wecker.

Hello Jacqueline,

Thank you for taking the time to leave us a review.

Our rooms are compacted with everything you need for a short stay, the hotel is situated in central London and unfortunately, the construction sites can be very disturbing. We do apologize for the noise.

We are really sorry that you didn't have the best stay and we are hoping to welcome you back again and make it a 5* review.

Kind regards,

Roxana

Super Location: man kommt zu Fuß zum Sky Garden, London Bridge und Borough Market, äußerst freundliches Personal und das Frühstück kann sich für 9£ sehen lassen (wirklich frisches Obst, Kaffee/Tee inkl, Milch und Alternativen, Croissants & Co) !

We are glad you enjoyed it :)

Die Zimmer waren gut und der service war super. Vor allem hat mir gefallen, das wir noch Frühstück zum mitnehmen vorbestellen konnten, obwohl wir eigentlich schon zu spät dran waren. Danke an Emmale und Kenya dafür und für euren tollen Service!

Dear Guest,

Thank you for taking the time to leave us a review.

We are happy that you enjoyed our staff, It is good to see you like our breakfast. Looking forward to seeing you again.

Regards.
Jeet

Le personnel est parfois sympa, parfois non... la chambre ainsi que le lit sont beaucoup trop petits. Nous sommes restés 2 jours et le ménage de notre chambre n'a pas été fait pendant notre séjour. L'insonorisation de la chambre est catastrophique, nous pouvions voir la lumière du couloir en bas de notre porte donc le bruit passait également... Nos draps étaient tâchés. La climatisation ne fonctionnait pas mais elle a été réparée pendant notre séjour donc le personnel a été très efficace. Le petit-déjeuner est top ! Simple mais vraiment complet et bon.

Pésimo.
-Habitación claustrofóbica, enana y sin ventana. La iluminación terrible y el aire acondicionado daba mal olor al encenderlo. Además, se encendía solo y después no se podía apagar.
-No hay armarios para colocar nada ni nevera/minibar. En el baño solo te dejan 1 vaso de plástico y jabón en 1 bote anclado a la pared.
- No hay servicio de habitacionez diario. Solo limpian, cambian las toallas y hacen las camas 1 vez cada 3 noches. Esto no lo indica en ningún sitio, lo descubres una vez allí.
- La ducha no tragaba el agua.
- No tienen un microondas en la zona de desayuno en el que puedas calentar por ejemplo la leche. Tampoco hay tostadora. Lo que ofrecen, por 9 libras es bastante cutre.
- El servicio, en general, deja mucho que desear. Son bastante maleducados. Un día a las 4 pm saltó una alarma en la habitación que no sabíamos que era, bajamos a preguntar y ellos tampoco lo tenían demasiado claro.
- La limpieza es bastante dudosa. Había patatillas fritas en la caja fuerte cuando llegamos.

Buenas tardes, lamento profundamente que no haya disfrutado de su estancia en el hotel Point A, por favor asegúrese de que he tomado nota de todos sus comentarios y hemos actuado sobre el que tenemos control. Esperamos que todavía haya disfrutado de su tiempo en Londres y que haya tenido un viaje seguro de regreso a España.

Hotel localizado en una muy buena ubicación, tienes el metro y paradas de autobús muy cerca. Para desayunar nos recomendaron un restaurante llamado Polo Bar, que está cerca, y es barato y variado. La habitación es muy bonita, silenciosa y moderna, la cama muy cómoda, solo que muy angosta para pasar en la parte de adelante. El baño muy bonito y luminoso con un gran espejo. La atención al cliente excelente, lo único que no hablaban otros idiomas, pero lo compensa con lo otro. En general un muy buen hotel donde volvería una próxima vez.

Thank you for taking the time to leave us a great review.

We are delighted to read that you found our location perfect for your needs and, that our team members provided you with a great service.

We look forward to welcoming you back to stay with us in the near future.

Kind regards

La relación calidad-precio es fenomenal, la ubicación inmejorable y la limpieza también. Las habitaciones tienen todo lo que puedas necesitar. Llevo varios viajes hospedándose aquí y no pienso cambiar!

Dear Smfrean, thank you so much for your kind recommendations, it is a pleasure to read a review from one of our regular guests. I am so pleased my team provided you with a clean and comfortable stay experience.