Araiya Palampur - A Norwood Heights Resort

At Araiya Palampur, we are prepared for the new world with proactive enhancements to our already uncompromising hygiene practices. We are ready to welcome you with an undeterred focus on creating a safe environment for your next getaway.

All our measures are being rolled out in alignment with the regulations laid out by the Indian Council of Medical Research (ICMR) and the World Health Organisation (WHO). We have upgraded our standard hygiene practices by using hospital-grade disinfectants and sanitizers to clean the resort. All our operating procedures have been modified to effectively and continuously disinfect our premises to ensure the personal safety of our guests and staff alike.

All resident and non-resident guests, staff and vendors will be subject to daily temperature screening and scanning for COVID symptoms before entering the resort. They will also have to complete and submit a self-declaration form which will be made accessible via a QR code to keep the entire process as contactless as possible.

Here is an overview of the #AraiyaSafeStays practices and what can be expected in the months to come:

Public Areas
One of the most effective measures to diminish the risk of transmission is to contain it by ensuring social distancing. In this light, our furniture in the resort common areas has been rearranged to comfortably facilitate the required distance between our guests and we will be displaying signages to serve as gentle reminders for the same. We will also be providing the facility of in-suite check-in to minimise the number of people in the lobby at any given time and also to offer all guests the comfort and convenience of having this service brought to them. Guests will also be provided face masks on request.

Contact Surfaces
The process of housekeeping has been amplified multifold to ensure high levels of sanitization of commonly used and high-touch surfaces. Rigorous cleaning protocols have been established based on the needs of every department with special attention for all guestrooms. Guests can now expect to see a room seal at their guestroom door as a quality assurance of our sanitizing process. Hospital-grade disinfectants have been employed for the periodic sanitization of all frequent contact surfaces. Sanitizers will also be installed in common areas across the resort for guest use. All public area bathrooms and guestrooms across our properties have wall-mounted dispensers of our turmeric-based custom-blended handwash. As an environmentally conscious company, we are proud to deploy paraben and sulphate free blends which clean effectively and are minimally invasive for the skin.

Food Preparation
All our artisans have been trained on safe food preparation and hygienic service practices. Our food and beverage teams have been provided with self-auditing pointers to make sure all safety standards are strictly complied to and will be audited from time to time to ensure adherence. Guidelines have also been established for no-contact room service as well as restaurant dining.

Establishment Courtesies
As a kind courtesy to your fellow guests, please ensure you maintain a 6 feet distance from all those around you and follow WHO recommended protocols for coughing and sneezing. All guests are encouraged to wash their hands frequently and wear face masks in public areas which will be provided to them on request. All residents are requested to comply with the enhanced protocols in place.