B-aparthotel Grand Place

Apparthotel confortable , propre , calme , un peu vieillissant mais pas gênant pour 3 nuits , nous avons été très bien accueilli et obtenu les clés bien avant l'heure prévue, très bien situé ( à 2 pas de la grande place ) eau fraîche et gazeuse fournies ( dans un distributeur à l'entrée ) restos très proche , 30 minutes à pied de la gare du midi je recommande pour un séjour simple

Chère Dominique,

Nous vous remercions pour votre commentaire !

Nous sommes heureux de voir que vous avez apprécié votre séjour parmi nous à Bruxelles et nous espérons vous accueillir à nouveau à l'avenir !

Cordialement et je vous souhaite une excellente journée,
L'équipe B-aparthotels

This hotel asks for an additional fee on top of your booking fees to “hold” for ten days after your booking. They want you to email them your credit card information in email and if you refuse they want to charge you an ADDITIONAL $50 euros to wait upon arrival where there isn’t an employee on the grounds they say. You are supposed to enter through a code.. even if this in legit, I have stayed in MANY hotels and in MANY countries and have never seen such ridiculous requests from anyone.

Ubicación perfecta, muy cerca de la estación central y del centro. El desayuno fabuloso. La habitación correcta. No me parece bien que no pasen ni a limpiar el baño una vez en cinco días. Si tienes algún problema al no tener recepción es complicado ponerse en contacto con ellos si es fin de semana. Lo peor es el ruido que se escucha de la calle en la habitación,está mal insonorizada...y el metro se nota cada vez que pasa.
Lo recomendaría si no fuera por el ruido que apenas nos dejó descansar. Y la recepción un par de horas al día no le vendría mal.

I requested a refund as I was unable to stay here, as planned, between 4th September 2023- 7th September 2023. No refund has been received and the response from the hotel shows no regard for customers health and safety. I was offered a room but the room wasn’t clean. Furniture was stained, there was some kind of dried human excrement/ fluid on the toilet seat and there was a pubic hair in the bath tub. It was evident that the room wasn’t being cleaned thoroughly / to a high standard, in general, as there was dirt in the corners of the flooring, in the indents of the dining chairs, on top of cupboard doors in the kitchen, the water receptacle of the coffee maker was full of limescale and dusty on top, there were random hairs / bits of dust on the dining table and the console table had water marks on it still as it hadn't been wiped over.

When I brought the state of the room to the attention of a staff member, she was polite and sent a cleaner up straight away who removed the pubic hair, wiped the mirror and then left. No alternative room offered.

I ended up booking another hotel as it was very evident that the hygiene standards here were poor. I raised a complaint when I got back, fully expecting the company to see the pictures and be highly apologetic. However, they responded saying "the room was fully cleaned before your check in" - This statement particularly concerns me, when I look at the pictures, and reaffirms my concerns about my health and safety were valid.

Imagine prepaying for your hotel only to leave for the day and on your return you are denied access to your room for €4.24! You receive a letter stating urgent you must pay - you go down in the morning at 10 and no one is there - you leave for your day and come back at 16::03 and boom room key doesn’t work. There is not a single soul in the lobby as far as hotel staff to address your urgent notice. You call the number you had to use to get access as no email was sent and they tell you - you are denied entry for €4 euro actually €8 as your stay is for 2 nights! We came Sunday evening - no one was at the door - ok - had to make a call to get access ok. The frustration comes because you locked me out of my apart hotel when you yourself didn’t do your part. You lied and said we tried to call you then during the payment call you say we had no way to call you because I was still expressing my frustration! I am traveling with a senior and a disabled person so I go over the top to ensure everything is done that needs to be! It was never stated nor shared that I had additional payments and to be honest who is going to pay €281 a night and not pay €4.24? The deactivation of the room key was unjustified and had I not told you them my card to pay was inside the were denying access saying I had to pay. I clearly expressed that I had a disabled person who needed to access the bathroom and the focus of the person on the phone was the €4! How discussing!!

Dear,

We are sorry to hear your stay didn't go as you expected.

Because you have booked through a third partner who didn't include the local city tax of Brussels (which is 4.24 euro per night), this wasn't settled yet upon your arrival. Before your arrival, we have contacted you multiple times with the question to settle this, without any response. As we are working with a self-check-in system, which is clearly mentioned during the booking process, there is indeed not always someone at the reception of the hotel. Anyway, we are available 24/7 on the number mentioned in the confirmation letter you also received before your arrival.

We anyway hope you enjoyed your stay in Brussels & hope to welcome you again.

Kind regards,
Team B-aparthotels