Grand Global Hotel

i commend the friendiliness of the employees .the calm environment though there was still construction work in progress. the meals are so great and served by well groomed staff, always willing to help in case of any issue

Wasn't too thrilled to learn that a regional training for Kampala district had been booked at this hotel , i therefore paid the hotel a prior visit to check on their conference and PA systems. The receptionist was kind enough to show various halls and i left half convinced......

However, when the training started , we were thrilled by the level of passion that the staff demonstrated in the form of hospitality and going out of their way to ensure we had a great time. Many thanks to Manger Peter, Abex and Jennifer!!!

The hotel through Peter was able to provide us with a give-back in the form of a cocktail and nyama choma for the participants at the end of the two weeks training.

For the going rates, the meals were very alright ! Highly recommendable..........

Bravo!!!!!

I arrived at 1am and had booked an airport pickup (it took over 2 weeks and a few calls to receive a confirmation via email).
The airport pick up - a lovely and welcoming guy, wasn't there (but explained that the police had harassed him, which was the case going back to the hotel too). I got checked in at around 3am, and was put in a room in the basement. Newly built room, paint still fresh. So fresh that it was almost impossible to breath, the furniture was dusty and dirty, and was not sure about the bedding. I went to sleep and at 6am the noise started. A lot of noise, as the basement is by a storage room, with a working site by the balcony, and close to the breakfast room and reception. I couldnt sleep and went to have breakfast (which goes from 6.30 to 10). It was 9.30 and there was nothing left for me to eat, so they had to do everything from scratch, which they were kind to do. I then went to shower and there was no hot water (which is often the case in hotels in the continent, but not when the room comes for over 60 USD). I asked at reception if they could move me somewhere else and i was told the hotel was fully booked, which didn't seem the case to me.
Anyhow- positive was the staff (very friendly and welcoming), the delicious and affordable food, and the friendliness of both drivers, but the hotel itself was nothing to write home about: poor service, very bad internet, cold water, very noisy, the TV in the bedroom was mounted on the side and not on the wall in front of the bed, and my room was not clean (well, it wasn't finished). Also, there was no additional blanket and one of the evenings got a bit colder.
Hopefully it will get there. I have stayed at many, many hotels before but never complained. I hope this is to encourage improvement.

I must commend your affordable 5 star services,hospitality management at it’s best

Have on several occasions had vacations here.
Hygiene,quiet environment and serene view of the Kasubi Tombs is beautiful

Hotel is alright nothing special about it but on Ugandan standards it is secure ...poor gym..loud on the weekends because they have weddings here .. not all the bed here a comf .. because I switched room and the second room was not as comfortable