Hard Rock Hotel Marbella, four stars hotel located in the heart of buzzing Puerto Banus in Costa del Sol, Spain. With more than 320 days of sun per year and an average temperature of 20º it's the perfect location for the next holidays!
2 restaurants, 3 bars and 2 swimming pools are some of the things you'll find here.
Enjoy Hard Rock Hotel Marbella! Overlooking the crystal blue waters of Playa Nueva Andalucía, Hard Rock Hotel Marbella will be located steps away from the Mediterranean Sea, and only 50km/31 miles from Malaga International Airport, a spectacular connection to many international destinations. The main golf courses on the Costa del Sol are also easily accessible from Hard Rock Hotel Marbella.
In true Hard Rock style, Hard Rock Hotel Marbella will entice guests with a wide range of signature brand amenities and will be adorned with carefully selected, priceless Hard Rock memorabilia.
PLEASE NOTE:
- To complete the check-in process, a refundable deposit of 125€ (high season) or 50€ (all other seasons) per night and per room is required to cover possible additional expenses during the stay.
- The parking has 24 spaces with hydraulic lock and security camera (20€ per night). In addition, the hotel has 6 additional spaces in front of the main gate, delimited with catenaries and monitored with security camera (30€ per night).
2 restaurants, 3 bars and 2 swimming pools are some of the things you'll find here.
Enjoy Hard Rock Hotel Marbella! Overlooking the crystal blue waters of Playa Nueva Andalucía, Hard Rock Hotel Marbella will be located steps away from the Mediterranean Sea, and only 50km/31 miles from Malaga International Airport, a spectacular connection to many international destinations. The main golf courses on the Costa del Sol are also easily accessible from Hard Rock Hotel Marbella.
In true Hard Rock style, Hard Rock Hotel Marbella will entice guests with a wide range of signature brand amenities and will be adorned with carefully selected, priceless Hard Rock memorabilia.
PLEASE NOTE:
- To complete the check-in process, a refundable deposit of 125€ (high season) or 50€ (all other seasons) per night and per room is required to cover possible additional expenses during the stay.
- The parking has 24 spaces with hydraulic lock and security camera (20€ per night). In addition, the hotel has 6 additional spaces in front of the main gate, delimited with catenaries and monitored with security camera (30€ per night).
Classic
Our Classic, proof that the ordinary can sometimes be extraordinary.
We’re committed to offering you an iconic experience in this 215 to 322-square-foot room, where your only worry is living your rockstar truth from your balcony or window. The style is bright and evocative of the Costa del Sol of the 1960s.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
We’re committed to offering you an iconic experience in this 215 to 322-square-foot room, where your only worry is living your rockstar truth from your balcony or window. The style is bright and evocative of the Costa del Sol of the 1960s.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
2 SingleSuperior
With 215 to 322 square feet of space, you can envelop yourself in our legendary atmosphere from your balcony or window, some of which offer incredible views over our swimming pool!
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
This category offers accessible rooms. If you need one, please let us know at the time of booking and we will confirm availability.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
This category offers accessible rooms. If you need one, please let us know at the time of booking and we will confirm availability.
Deluxe
From your balcony, you can enjoy refreshing rooftop views while soaking up the atmosphere. Let the rhythm and energy of Hard Rock inspire you at every moment of this unparalleled experience. It’s time to make history on your stay with us!
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
This room is available with one king bed or two twin beds. We will do our best to accommodate your preferences.
Studio Suite
Get ready to take your stay to new heights with this incredible suite! Imagine a space where fun and ye-yé style blend in perfect harmony. This suite features a sofa bed and an open-plan living and sleeping area that leads to a fully furnished balcony. Enjoy the unique vibe every corner of this suite offers.
The room is available with either a king-size bed or two single beds. We’ll do our best to accommodate your preference. If three adults and one child are staying, one adult and the child will share the sofa bed.
Accessible rooms are available in this category. Please let us know when booking if you require one, and we will confirm availability.
The room is available with either a king-size bed or two single beds. We’ll do our best to accommodate your preference. If three adults and one child are staying, one adult and the child will share the sofa bed.
Accessible rooms are available in this category. Please let us know when booking if you require one, and we will confirm availability.
1 KingStudio Suite Pool View
Shine like a star in this spacious suite ranging from 43 to 46 square meters! Take your stay to the next level and enjoy the comfort of a sofa bed and an open-plan living and sleeping area, both leading out to a fully furnished balcony. This is your time to shine and enjoy a truly unforgettable stay!
This room comes with a king-size bed. We’ll do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
This room comes with a king-size bed. We’ll do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
Silver Suite
Make your dream of living like a rock star come true in this suite!
Enjoy a glamorous vacation in this suite with its elegant living area, sofa bed and balcony boasting views over our rooftop. Immerse yourself in a legendary lifestyle as you relax and enjoy every moment in this space designed for true lovers of rhythm and music.
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
The perfect suite for a unique stay. In addition to boasting the comforts expected by a superstar and space to relax.
Enjoy a glamorous vacation in this suite with its elegant living area, sofa bed and balcony boasting views over our rooftop. Immerse yourself in a legendary lifestyle as you relax and enjoy every moment in this space designed for true lovers of rhythm and music.
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
The perfect suite for a unique stay. In addition to boasting the comforts expected by a superstar and space to relax.
Gold Suite
A legendary experience awaits you in this 43-square-foot suite that exudes comfort and rhythm with a 1960s touch.
Enjoy the spaciousness of this suite, which includes a sofa bed and separate living area, as well as a furnished balcony, where you can relax and enjoy yourself. Let every moment in this suite transport you to a world of legend where you are the star. It’s time for a legendary experience like no other!
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
In addition to the legendary amenities of the Hard Rock Hotel.
Enjoy the spaciousness of this suite, which includes a sofa bed and separate living area, as well as a furnished balcony, where you can relax and enjoy yourself. Let every moment in this suite transport you to a world of legend where you are the star. It’s time for a legendary experience like no other!
This room is available with one king bed. We will do our best to accommodate your preferences. If three adults and one child are staying, one adult and the child will share the sofa bed.
In addition to the legendary amenities of the Hard Rock Hotel.
Saber...
Urb. Nueva Andalucía, s/n, 29660 Marbella, Málaga
Ciudad: Marbella
Región: Andalucia
Check-in desde 15:00
Check-out hasta 12:00
Pets
Pets (dogs only) up to 10 kg unleashed are allowed. No Show or early departure
100% of the reservation will be charged Children
Children are not allowed in:- The RockSpa
- The BodyRock
- The main pool
Nu Downtown
The NU DOWNTOWN restaurant is closing and is no longer included in the hotel. Sun & Society
Sun & Society access is allowed for all ages.It is no longer operating as an F&B outlet, but it will remain as a pool area.
Parking
The parking area offers 24 spaces with hydraulic locks and security cameras (€20 per night). Additionally, the hotel has 6 extra spaces located in front of the main entrance, marked with chains and monitored by security cameras (€30 per night). Damage deposit
To complete the check-in process, a refundable deposit of €125 per night per room (during high season) or €50 per night per room (during other seasons) is required to cover any potential additional expenses during the stay.Payment Options: Credit Card Only
New Restaurants
Two new restaurants have been added to the menu:Zengo, serving Asian cuisine, has been renamed and will reopen as Noyane on April 10th, operating from 6:00 p.m. to 12:00 a.m.
Suena Chido, new taco shop. (Opening Wednesday through Sunday)
will reopen on April 10th with drinks only, and starting April 14th, it will also offer food service from 12:00 p.m. to 5:00 p.m
Hard Rock Hotel Marbella - Adults Only Recommended acepta solicitudes especiales. ¡Añádelos en el siguiente paso!
Preguntas frecuentes
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¿Por qué elegir Metour.it como su agencia de viajes online de confianza?Metour.it se compromete a ofrecer a los viajeros experiencias auténticas e inolvidables. Como agencia de viajes online líder y de confianza, nos destacamos por nuestra dedicación a la calidad, la seguridad y la satisfacción del cliente. Cada destino, paquete y servicio ofrecido ha sido cuidadosamente seleccionado para garantizar una experiencia de viaje incomparable. Además, nuestro equipo de expertos está siempre disponible para ayudarle en cada etapa de su viaje, asegurándose de que cada detalle se cuide a la perfección.
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¿Los precios son siempre los mismos aunque cambie la fecha?Los precios varían en base a diversos factores que pueden ser temporada, día de la semana, estado de ocupación del hotel, promociones, ferias particulares de la ciudad y más. El consejo, para ver los precios, es introducir las fechas de tu estancia y hacer tus propias comparaciones.
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¿El desayuno está siempre incluido?No, depende de la tarifa y de si la estructura está organizada para ofrecerla o no. Comprueba bien antes de reservar qué está incluido y qué no y qué tipo de servicio se ofrece.
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¿Puedo hacer pedidos especiales?Por supuesto, al reservar tendrás un campo donde podrás escribir directamente a la propiedad y realizar tus solicitudes. Estos serán evaluados por el Hotel quien le responderá directamente. MeTour no es responsable en este proceso de toma de decisiones.
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¿Qué tipos de camas encontraré en la habitación que reservé?El tipo de cama suele venir especificado en la ficha de la habitación. Si tienes alguna petición o necesidad especial puedes indicarla en el momento de la reserva escribiéndola en el campo "solicitudes especiales" que será reenviado directamente a la propiedad. En este proceso MeTour no es responsable.
- ¿Qué es Paga en Estructurales y qué son las Preautorizaciones de Pago?
Al reservar, algunas instalaciones ofrecen la posibilidad de pagar directamente en la instalación. En estos casos simplemente se te pedirá que introduzcas tu tarjeta de crédito (o débito) para garantizar la reserva, pero sin ningún cargo. El importe se cargará de su tarjeta de crédito sólo en los casos previstos por las políticas y condiciones relativas a su reserva. En otros casos, cuando el Socio no adopta sistemas automáticos de disponibilidad y reserva, sino que confirma las reservas "manualmente", se le pedirá que inserte su tarjeta de crédito (o débito) para garantizar la reserva y luego se le cobrará directamente al mismo momento en que el Socio confirma la reserva (dentro de 24-48 horas). En ese momento recibirás un email con la confirmación de la reserva y el pago.
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¿Cómo sé si mi tarjeta ha sido preautorizada?Consultando el saldo de tu tarjeta de crédito verás que tu saldo disponible se verá reducido temporalmente por el importe de tu reserva. En otros casos y dependiendo de la política de tu circuito de tarjetas de crédito, también podrás encontrar una entrada en el resumen mensual de movimientos de la tarjeta: “operación pendiente”. El bloqueo de preautorización, dependiendo de la situación, se mantendrá según las políticas y términos y condiciones de lo reservado.
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¿Cómo puedo cancelar o cambiar mi reserva?Fácil, entra en el área de clientes con tus credenciales y desde allí podrás modificar o cancelar tu reserva. Recuerda que cambiar fechas o cancelar con solicitud de reembolso depende de la tarifa que elegiste al reservar.
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¿Puedo transferir mi reserva a otra persona?Para esta solicitud, contacte directamente con la propiedad que puede tener una política específica al respecto o puede necesitar más datos sobre la persona a la que desea transferir la reserva.
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¿Cómo puedo obtener ayuda con mi reserva?Entra en el área de clientes con tus credenciales y desde allí podrás contactar con nosotros o escribiéndonos a través de nuestro formulario de contacto especificando tu número de reserva y el motivo de la solicitud de contacto. Le recomendamos que también deje un número de teléfono donde puedan localizarlo en caso de necesidad.
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¿Hay impuestos, cargos locales o extras a pagar directamente en el sitio?Normalmente se indican claramente en la ficha de propiedad o se añaden durante la fase de reserva según la normativa local o las políticas de la instalación. Pero incluso si no se indica claramente, se podrán solicitar pagos directamente a la instalación por cualquier tasa turística, cargos locales o extras no incluidos en la tarifa. El consejo es leer todo atentamente antes de reservar o escribirnos a través de nuestro formulario de contacto.
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¿Se permiten mascotas pequeñas?Suele estar claramente indicado en la ficha de propiedad y por ello le invitamos a leer atentamente sus políticas. Donde no se indique, lo invitamos a contactarnos a través de nuestro formulario de contacto para obtener más información.
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Las reseñas de TripAdvisor en MeTour.it son calificaciones y comentarios importados directamente de TripAdvisor para cada actividad de hotel, B&B, resort, camping, alojamiento, restaurante y museo que encuentre en nuestro sitio. Incluyen una calificación general de hasta 5 puntos, el número total de reseñas y calificaciones detalladas para categorías específicas como habitaciones, ubicación, limpieza, calidad del sueño, servicio y relación calidad-precio. También mostramos las últimas 5 opiniones dejadas por los viajeros en TripAdvisor. Estos datos se actualizan automáticamente y se proporcionan para ayudar a nuestros usuarios a tomar decisiones informadas. MeTour.it no edita estas reseñas y no asume ninguna responsabilidad por su exactitud.
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¿Cómo se vinculan las propuestas de MeTour.it con las reseñas de TripAdvisor? ¿Qué pasa en caso de errores en las conexiones con TripAdvisor?Para conectar nuestras propuestas con las opiniones ofrecidas por TripAdvisor, utilizamos un algoritmo de búsqueda automática. Este sistema, a pesar de nuestros mejores esfuerzos, en ocasiones puede detectar una propuesta equivocada. Si bien hacemos todo lo posible para evitar dichos errores, nos gustaría señalar que no podemos aceptar responsabilidad por cualquier inexactitud que resulte de estos enlaces automatizados.
También realizamos comprobaciones manuales para corregir los errores encontrados y trabajamos constantemente para mejorar el algoritmo. Si encuentra un error, infórmenos a info@metour.it, para que podamos intervenir rápidamente y mejorar aún más nuestro servicio.¿Qué tipo de guías turísticas puedo encontrar en la sección "Destinos" de MeTour.it?En la sección "Destinos" de MeTour.it encontrará guías detalladas sobre las principales ciudades de arte italianas, las capitales europeas, los pueblos más bellos de Italia, los pueblos fantasmas y los principales destinos turísticos del mundo. Cada guía ofrece información sobre atracciones, cultura local, alojamientos recomendados y consejos sobre cómo aprovechar al máximo su viaje.
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¡Cierto! Las guías de destinos también incluyen información sobre eventos locales, días festivos, ferias y eventos que podrían enriquecer su experiencia de viaje. Consulte la sección "Eventos" dentro de cada guía para obtener más detalles.¿Cómo puedo encontrar los destinos que mejor se adaptan a mis necesidades de viaje?Utilice los filtros de la sección "Destinos" para seleccionar opciones según sus intereses, como ciudades de arte, destinos costeros o pueblos históricos. Esto le ayudará a encontrar rápidamente los destinos que mejor se adapten a su estilo de viaje.¿Qué encuentro en la sección "Ideas de viaje" de MeTour.it?
En la sección "Ideas de viaje" encontrará una colección de propuestas seleccionadas por nosotros para usted y reservables en MeTour.it, organizadas por tema. Ofrecemos ideas para viajes de playa, aventura, vacaciones en la montaña, vacaciones en lagos y ríos, viajes familiares, destinos solo para adultos, combinaciones de trabajo y vacaciones, viajes para la salud del cuerpo y la mente y mucho más.¿Cómo puedo utilizar ideas de viaje para planificar mis vacaciones?
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Ofrecemos una amplia gama de alojamiento, incluidos hoteles, casas de vacaciones, complejos vacacionales, bed & breakfast, resorts, glamping, chalets, casas históricas, hoteles boutique y mucho más. Cada opción se describe detalladamente para ayudarte a encontrar el alojamiento que mejor se adapta a tus necesidades y preferencias. También utilizamos las reseñas de TripAdvisor para ayudarle a decidir cuál es el alojamiento adecuado para usted y recomendado por otros viajeros que lo han reseñado.¿Cómo puedo reservar restaurantes o actividades de catering en MeTour.it?
Puedes reservar restaurantes, pizzerías y otras actividades de restauración directamente en la sección "Book and Go". Cada opción incluye detalles sobre el tipo de cocina, menú, horarios y reseñas para ayudarte a tomar la mejor decisión.
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Los servicios de movilidad disponibles incluyen alquiler de coches, servicios de transfer, charters náuticos y billetes de transporte público. Puede reservar el servicio que mejor se adapte a su itinerario directamente desde nuestro sitio web.
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Le recomendamos que consulte la información de viaje y los avisos de seguridad más recientes en los sitios web del gobierno y de la Organización Mundial de la Salud. MeTour.it también ofrece actualizaciones sobre las condiciones locales en nuestras guías de destinos https://www.metour.it/it/destinazioni y en nuestro blog https://www.metour.it/es/noticias/
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Sí, en MeTour.it puedes combinar alojamiento, actividades y transporte en una sola reserva para una experiencia de viaje integrada y sin estrés.
¿Qué métodos de pago se aceptan en MeTour.it?
Aceptamos una variedad de métodos de pago, incluidas tarjetas de crédito, débito y otras opciones seguras en línea. Consulte la sección 'Pagos' para obtener más detalles.
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Suscríbete a nuestra newsletter para recibir actualizaciones sobre descuentos exclusivos, ofertas de última hora y promociones especiales. También puedes visitar la sección 'Ofertas' de nuestra web para descubrir las últimas promociones.
¿Qué medidas de seguridad anti-Covid adoptan nuestros socios?
Nuestros socios siguen rigurosos protocolos de seguridad anti-Covid, incluida la desinfección periódica y el distanciamiento social. Puedes encontrar detalles específicos en las fichas individuales de alojamiento y actividades. -
Reservas/Cancelaciones/Cambios de Fechas/Reembolsos Covid 19:
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Para las reservas realizadas le aconsejamos tener en cuenta el riesgo relacionado con el Coronavirus (COVID-19) y las medidas gubernamentales relacionadas. Si reserva una tarifa que no es “flexible”, “no cancelable” o “no modificable”, es posible que no tenga derecho a un reembolso en caso de cancelación ni a un reembolso. Cualquier solicitud de cancelación o cambio de fecha se manejará en función de la política de tarifas elegida al momento de la reserva y de las leyes de protección al consumidor. En tiempos de incertidumbre como estos, MeTour recomienda reservar con tarifas que permitan cancelación gratuita o cambios de fecha, de modo que si tienes que cambiar de plan o surgen restricciones, podrás cancelar gratis hasta el plazo marcado por la estructura.
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Covid-19: restricciones de viaje y consejosMeTour alienta a sus Socios a seguir una cuidadosa política de prevención frente a la pandemia de Covid-19, promoviendo aquellas estructuras con estrictos protocolos de higienización y control y monitorea cualquier situación de contagio bloqueando las reservas hacia aquellas estructuras o lugares particularmente afectados. Sin embargo, dado que no podemos intervenir directamente en las estructuras, que son independientes de MeTour, se recomienda comprobar si existen restricciones de viaje antes de reservar y llegar a la estructura. De hecho, sólo podrán autorizarse viajes por motivos específicos y, en particular, no podrán permitirse viajes con fines turísticos. Le recomendamos que visite los sitios web gubernamentales de los distintos países del mundo de destino, el sitio web de la OMS (Organización Mundial de la Salud) y de los organismos gubernamentales locales, los sitios de información oficiales y, por último, pero no menos importante, el sitio web de las Instalaciones Reservadas. . MeTour no se hace responsable del contenido de los sitios antes mencionados, pero recomienda consultar noticias lo más actualizadas posible.
Necesidades Especiales
1 servicio dedicado de Hard Rock Hotel Marbella - Adults Only Recommended
Estructura Sin Barreras Arquitectónicas
La estructura está libre de barreras arquitectónicas y garantiza la total accesibilidad a las personas en silla de ruedas.
Travelers Choice
4.5
Excelente
725 reseñas
#1 of 1 hotels in Nueva Andalucia
Ubicación
Calidad de sueño
Habitaciones
Servicio
Calidad/Prezzo
Limpieza
Revisión del 02 Lug 2024
Great hotel but a few things let’s it down
Me and my wife are on our last day of our stay at this hotel and I feel there is no better time than to write a review than whilst I’m sitting by the pool enjoying a drink and listening to the amazing DJ they have working the main Pool.
So why the average rating I hear you ask?
Well, the drinks service around the pool is a joke! Unless you are on a €200 a day bed the waiters just ignore you. You try to go to the bar and the bar staff tell you that you can only order via a waiter. I Eve tipped a waiter €10 on the first day hoping he would return to my lounger for drinks orders throughout the day….perhaps I should have tipped more!!!
Moving on to the rooms, they are clean and everything you want apart from the annoying air conditioning settings which mean that the unit will continuously cut off throughout the night and kick in again as the temperature rises. So you go through this constant cycle of being nice and cool to sweating throughout the night.
Hotel buffet is amazing though and I really rate this. I highly recommend staying half board and eating at the hotel. The food and service is 5 star!
Lastly, the security guys seem to have a chip on their shoulder. They walk around with aggressive faces and lack basic manors. It’s like they are on high alert for a terror threat. Just relax, and if your services are needed then off course switch over to action mode and react. But when there is no problem try and smile and blend in with the happy atmosphere that this hotel offers.
So why the average rating I hear you ask?
Well, the drinks service around the pool is a joke! Unless you are on a €200 a day bed the waiters just ignore you. You try to go to the bar and the bar staff tell you that you can only order via a waiter. I Eve tipped a waiter €10 on the first day hoping he would return to my lounger for drinks orders throughout the day….perhaps I should have tipped more!!!
Moving on to the rooms, they are clean and everything you want apart from the annoying air conditioning settings which mean that the unit will continuously cut off throughout the night and kick in again as the temperature rises. So you go through this constant cycle of being nice and cool to sweating throughout the night.
Hotel buffet is amazing though and I really rate this. I highly recommend staying half board and eating at the hotel. The food and service is 5 star!
Lastly, the security guys seem to have a chip on their shoulder. They walk around with aggressive faces and lack basic manors. It’s like they are on high alert for a terror threat. Just relax, and if your services are needed then off course switch over to action mode and react. But when there is no problem try and smile and blend in with the happy atmosphere that this hotel offers.
Revisión del 01 Lug 2024
GREAT HOTEL AWFUL STAFF
We stayed for 1 evening for a friends birthday. The hotel is absolutely stunning, rooms amazing, pool area wonderful and a great atmosphere..... HOWEVER, the staff at check in/out were awful, rude and uninviting. I have never waited so long to check in and same for checking out. I would suggest putting more people on reception and ones that smile and want to help. Being served drink at the top pool was also extremely unsatisfying. One young man took our order, 45 minutes later after calling another team member we were told he hadn't in fact put it through as he didnt understand our order!! Instead of sending someone else he felt just leaving it would be the better option. So what would have been a beautiful stay was ruined by your staff.
Some training in customer service might not go a miss.
Some training in customer service might not go a miss.
Dear Rocker,
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfaction
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfaction
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Revisión del 30 Giu 2024
Nice hotel BUT my handbag was STOLEN from our room.
BEWARE. Nice hotel, staff were great and welcoming. BUT, we stayed for just two nights and upon packing to check out I discovered my YSL bag with my wallet was missing and so was my friends Gucci belt and Gucci prescription sunglasses were also gone. No-one else had access to room, only the cleaning staff and maybe maintenance team to fix the TV. Luckily we locked our passports in the safe. Hard Rock emailed to express their 'deep concern' etc but nothing back. Just lock everything that you possibly can in the safe. NB our laptops were not stolen. It's left a bitter taste, we should be kept safe and we weren't. We won't be returning.
Dear Rocker
Thank you very much for taking the time to leave us a review.
We are very sorry por what happened during your stay, we would like to contact you to check everything and try to help you and find your stuff. If you don`t mind, can you send us an email explaining with details your problem please.
guestservicehrm@hrmmarbella.com
Guest Asistant Team
Thank you very much for taking the time to leave us a review.
We are very sorry por what happened during your stay, we would like to contact you to check everything and try to help you and find your stuff. If you don`t mind, can you send us an email explaining with details your problem please.
guestservicehrm@hrmmarbella.com
Guest Asistant Team
Revisión del 30 Giu 2024
Just an awful hotel
Just the most awful hotel
We stay in June for 4 nights booking though BA for my friends wedding. The staff were so rude, service awful - I could go on and on. This is worst hotel I have ever stayed at and I previously stayed here when this hotel was the H10.
Please see the comment left by the hard rock hotel on the review dated 22/06/24 (mandyH0lden) left by another member of our party‘’ we would love the chance to discuss this with you as this has not been reported to any of our team’. Our party has written in the ‘’Hojas de Reclamaciones’’. The fact the hotel staff have publicly stated on this forum that they are unaware of our complaints shows they have clearly destroyed our page which is illegal and I will contacting legal services regarding the discrimination experienced at this hotel.
Plain awful - don’t stay, save your money and go somewhere else !! - also I am not complainer - I leave good reviews for places that deserve it !
We stay in June for 4 nights booking though BA for my friends wedding. The staff were so rude, service awful - I could go on and on. This is worst hotel I have ever stayed at and I previously stayed here when this hotel was the H10.
Please see the comment left by the hard rock hotel on the review dated 22/06/24 (mandyH0lden) left by another member of our party‘’ we would love the chance to discuss this with you as this has not been reported to any of our team’. Our party has written in the ‘’Hojas de Reclamaciones’’. The fact the hotel staff have publicly stated on this forum that they are unaware of our complaints shows they have clearly destroyed our page which is illegal and I will contacting legal services regarding the discrimination experienced at this hotel.
Plain awful - don’t stay, save your money and go somewhere else !! - also I am not complainer - I leave good reviews for places that deserve it !
Dear Rocker,
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Revisión del 28 Giu 2024
Worse hard rock
This is the worse hard rock we have stayed at and we have stayed at a few.
On arrival it took nearly 55 minutes to check in we were left standing there while
They were chatting and only had 2 staff on the desk with a queue of guest.
We were then told we had a twin room which is not what I arranged on booking so told them this is not acceptable so they just put a king mattress topper on the bed to make it seem not like twin beds any longer.
I will state a positive now before I continue with the moans and groans.
The food for breakfast was very nice, no issues there, the staff around the roof top bar and restaurant were really lovely.
Positives over.
No entertainment in the hotel ( although there was a dj at the Eden Pool. They really don’t cater for all ages.
And here’s my final complaint which I have already taken up with jet2 and the hotel.
From about 6pm in the evening they were allowing what I can only describe as chancers. Young or Middle Ages women all congregating around the bar staring at any man that approached and then wanting them to pay for the drinks all night, not sure what they offered in return. Hotel didn’t seem bothered at all as it seemed like a nightly event, it was worse after the England match where they were all waiting for drunk english men to return, which funnily enough didn’t happen as they all told them to sod off.
As I had complained I was then told they don’t allow this and funnily enough there was none on that night, but sure they will now return now we have left the hotel. I will never be returning to that hotel again.
On arrival it took nearly 55 minutes to check in we were left standing there while
They were chatting and only had 2 staff on the desk with a queue of guest.
We were then told we had a twin room which is not what I arranged on booking so told them this is not acceptable so they just put a king mattress topper on the bed to make it seem not like twin beds any longer.
I will state a positive now before I continue with the moans and groans.
The food for breakfast was very nice, no issues there, the staff around the roof top bar and restaurant were really lovely.
Positives over.
No entertainment in the hotel ( although there was a dj at the Eden Pool. They really don’t cater for all ages.
And here’s my final complaint which I have already taken up with jet2 and the hotel.
From about 6pm in the evening they were allowing what I can only describe as chancers. Young or Middle Ages women all congregating around the bar staring at any man that approached and then wanting them to pay for the drinks all night, not sure what they offered in return. Hotel didn’t seem bothered at all as it seemed like a nightly event, it was worse after the England match where they were all waiting for drunk english men to return, which funnily enough didn’t happen as they all told them to sod off.
As I had complained I was then told they don’t allow this and funnily enough there was none on that night, but sure they will now return now we have left the hotel. I will never be returning to that hotel again.
Dear Rocker Jan T,
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.
Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment.
Your feedback will be carefully studied by our Management as your opinion is crucial for us and it will help us to raise the level of customer satisfactio
We all sincerely hope to have the opportunity to welcome you again and proving to you the best rockin' stars service we are recognized for.
Kindest regards,
Guest Service Team HRHM
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