Jaal Riad Resort - Adults Only

Le Jaal Riad & Spa à Marrakech est un véritable chef-d’œuvre architectural, combinant l’élégance traditionnelle marocaine avec des touches de modernité. Chaque espace est conçu avec soin, créant une atmosphère unique et apaisante. Le service est irréprochable : l’équipe est chaleureuse, attentive et toujours prête à surpasser les attentes, ce qui rend l’expérience encore plus exceptionnelle. Un séjour parfait pour les amateurs de beauté architecturale et de service haut de gamme.

Cher Client,

Nous vous remercions chaleureusement pour votre merveilleux retour concernant votre séjour au Jaal Riad & Spa. Nous sommes enchantés que l'architecture unique et le soin apporté à chaque espace vous aient charmé, et que notre service ait contribué à rendre votre séjour si mémorable.

Votre appréciation pour notre équipe, ainsi que pour l'harmonie entre l'élégance marocaine et la modernité de notre établissement, est une source d'inspiration pour nous. Ce serait un plaisir de vous accueillir de nouveau pour une autre expérience tout aussi exceptionnelle.

Bien à vous,
Quality manager

Just returned from the Jaal riad resort , when we arrived the reception is stunning so it’s sets you up for a good experience , their was three different groups who arrived , one group was given refreshments and a snack then the waiter disappeared and that was it . We were supposed to have a garden room but was told we had been upgraded . Arrived in the room bedroom area was ok , furniture was looking tired , bed no problem nice clean looking bedding ,and comfortable. Worst tea tray I have every seen , only earl grey tea bags, no milk sugar coffee , mugs were not clean looking and one had a big chip on the side , only water in the fridge , no soft drinks . Toilet and bathroom were separate, toilet was really in need of renovation , stain on the toilet seat , toilet brush looked like it had seen better days . The bathroom was better , good toiletries supplied , but the bathroom mirror needed a proper clean not only half way up . First night in the dining room they couldn’t do enough for you keeping you topped up with water and wine . Food only the first night so was finding our way around it was fine . After the first night restaurant was hit and miss . You have to go and get your tea ( still only earl grey ) , breakfast was never really hot, I was lucky I like eggs so had a omelette , waffles were over cooked and chewy , the juice containers were either empty or clogged up , not enough cutlery , I ask a waiter for a spoon he said ok , never came back , so I had to hunt for one, food was not labelled, bread and pastries were lovely that’s the upside . Went in for one lunch in the whole week , service was non existent. Loved the pool restaurant only serves food between 3 and 5 we ate there most days . We found a supermarket for more supplies . Bar room was very tastefully done drinks were limited as what you could have on all inclusive , and come eleven o’clock if you didn’t pay for your drinks it was bedtime . Entertainment was poor, would had been nice to see some traditional acts . We went to the Italian restaurant one night , you had to pay a supplement on some of the food which was worth it as it was lovely and only cost £24 . It was the attention to detail that spoilt our stay here , we have stayed at a lot of hotels and though parts of the hotel are very nicely done , when you look beyond it’s where it is let down ,

Dear Valued Guest,

Thank you for sharing your feedback following your recent stay at Jaal Riad Resort. While we're pleased that certain aspects, such as the ambiance upon arrival, pool restaurant, and Italian restaurant, met your expectations, we’re genuinely sorry that other areas of our service and amenities did not fully satisfy you.

Your comments on the room setup, dining experience, and tea/coffee service are crucial to us. We continuously strive to maintain a high standard, and your observations about attention to detail will help us focus on improvements to provide a more consistent and welcoming experience for all guests. We regret the inconsistent dining room experience and appreciate your suggestion on traditional entertainment options.

Our team would love to have another opportunity to welcome you back for an experience that better reflects the high standards we aim for at Jaal Riad Resort. Please feel free to contact us directly for any assistance on future bookings.

Warm regards,
Quality manager

I spent 3 nights here on a work trip that I won with a number of colleagues.
Our room was fine, others had no hairdryer (ours worked but was IMO unsafe) our safe also worked but others didn't even though this was noted to reception (on both matters).
Beds were comfy, showers were a little hit and miss (I had a nice shower) my colleague who I was sharing with ended up with a cold shower. The toilet paper was thin and poor quality.
Very close to the airport (10mins) and approx 10-15 mins to the main square
Food was generally good but very repetitive on the buffet. Visited The Cat on the last nite, nice meal (Italian) but I've had better and the service was a little slow. The best food was from the pool bar.
Overall the hotel is not a 5 star more a 3 or 4 star. It rained heavliy a number of nights and paint from the wood trellis above our balcony flaked heavily, over the floor and seats. The floor is a tiled mosiac and bits were easily lifted in our room and hallway. There were raw plugs hanging out of the bathroom wall. And the tiling around the pool area was slippery when wet.
Some planes flew over as early as 6.30am

Dear Valued Guest,

Thank you for taking the time to provide your detailed feedback regarding your recent stay at Jaal Riad Resort. We truly appreciate your insights as they allow us to address areas where improvements are needed.

We are glad that you found the room comfortable and enjoyed the food by the pool bar. However, we sincerely apologize for the inconveniences you and your colleagues experienced, such as issues with the hairdryer, safe, showers, and overall maintenance of the rooms. Your concerns have been noted, and we will ensure that these matters are addressed with our maintenance and housekeeping teams to prevent similar issues from recurring.

We are also sorry to hear about the repetitive buffet and slow service at The Cat restaurant. Your feedback will be shared with our culinary team to enhance the variety and quality of our offerings.

Lastly, we understand the challenges posed by the weather and the impact it had on the condition of the balcony and pool area. Safety and comfort are top priorities for us, and we will look into ensuring that our facilities are well-maintained, even in challenging conditions.

We appreciate your honest feedback and hope you will give us another opportunity in the future to deliver a truly five-star experience.

Warm regards,
Quality manager

super séjour au JAAL RIAD, le personnel est super gentil et disponible, rien à dire sur la qualité de l hotel, (hotel, chambre, piscine, restauration) c'est l'un de mes meilleurs séjours à Marrakech.
un remerciement en particulier à Driss et Prince à la restauration, Karim au Bar de la piscine. nous reviendrons surement.

Cher client,

Merci infiniment pour votre retour si positif suite à votre séjour au Jaal Riad Resort ! Nous sommes ravis de savoir que vous avez passé l'un de vos meilleurs séjours à Marrakech et que vous avez apprécié la qualité de nos services, que ce soit l'hôtel, les chambres, la piscine ou la restauration.

Un grand merci également pour vos mots chaleureux envers Driss, Prince et Karim. Ils seront ravis d'apprendre qu'ils ont contribué à rendre votre séjour encore plus agréable. Nous serons ravis de vous accueillir à nouveau lors de votre prochaine visite à Marrakech.

À très bientôt !

Cordialement,
Quality manager

We visited this hotel recently with some friends for a three night stay on the whole the hotel was very good if I’m honest I would put it at a three stroke four rating the reasons for this are not because of the hotel if I was scoring the hotel I would put it at a four.The hotel is well kept the decor was very tastful and in keeping with the area however the issues we found were the speech with hotel employees was a million miles apart hardly anybody spoke English let alone good English I also heard people were put out by bad attitudes of certain hotel workers although I didn’t experience that myself.The other things we found awkward was the all inclusive wasn’t ALL inclusive there is a separate menu for all inclusive so if you want a nice properly made cocktail you have to pay now I kind of get this as you hear about this a lot but for gods sake state it when purchasing your accommodation and add a premium price to it or it’s going to come back and bite you.The other things we didn’t like we’re only two tea bags in room (earl grey) no milk and two sugar lumps we are English we like our tea the other thing is plastic cups around the bar area where they also do food now I might be getting picci but there was a group of Canadians on the next table obviously not inclusive and obviously tipping far to much but they were getting glasses not plastic cups. They also put out food for anybody to eat late afternoon but literally as soon as they walk away the birds are on it. I have put some pictures on I have included both menus so you can see the difference in drinks.I hope this helps on your decision on picking a hotel I’m not saying it’s a bad hotel I’m just pointing out some bad points that could be changed to make it a great hotel.

Dear Valued Guest,

Thank you for sharing such detailed feedback about your recent stay at Jaal Riad Resort. We're glad to hear that, overall, you enjoyed your visit and found the hotel’s décor and ambiance to be well-maintained and tasteful. Your constructive comments are very valuable as we continuously strive to enhance the experience for all our guests.

We appreciate your understanding regarding the language barrier you encountered, and we will certainly take note of this to ensure better communication in English. Regarding the all-inclusive menu, we understand how this may have led to some confusion. We sincerely apologize for any inconvenience, and we will work on making these details clearer upfront so that guests are fully aware of what is included.

Additionally, your feedback about the tea service and the use of plastic cups in certain areas is noted, and we will review these practices to ensure consistency and comfort for all guests. We’ll also address the situation regarding food left unattended outdoors to prevent issues with birds, as we aim to maintain a clean and enjoyable environment at all times.

We appreciate your suggestions on areas that could be improved, as they help us get closer to delivering a five-star experience. Thank you again for your thoughtful review, and we hope to have the opportunity to welcome you back in the future for an even better experience.

Warm regards,
Quality manager