juSTa Sajjangarh Resort & Spa

Sûrement le pire hôtel que j’ai fréquenté en Inde.
Sous des apparences de 5 étoiles, on se retrouve dans un hôtel sans entretien.

Tout est usé, cassé, pourri.

Ma lampe de chevet ne s’allumant pas j’ai essayé de trouver le fil de la lampe, les fils étaient arrachés, à nu sur la table de chevet, très dangereux.

La climatisation ? Oubliez rapidement, les modules de commande sont complètement détruits et inutilisables.

J’ai réclamé pour changer de chambre, le réceptionniste ne voulait pas et voulait appeler un technicien, à 23h….

J’avoue m’être passablement énervé mais au final j’ai réussi à avoir une autre chambre.

Sûrement la pire de l’hôtel… aucune vie, les fenêtres donnaient sur un mur de cour intérieure, juste la où se trouvent les énormes ventilateurs de la climatisation.

Bref, 1 point fort, les fenêtres bien isolées m’empêchaient d’entendre le bruit de réacteur de 747 des ventilateurs

Service au restaurant totalement chaotique, mais c’est la règle dans tous les hôtels en Inde

Dear Guest,

Thank you for taking out time to share your thoughts on TripAdvisor which is indeed very important. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resort. Please be assured, the lapse was purely unintentional.

We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.

We have investigated the areas of concern highlighted by you. As such we were able to rectify and resolve on those points.

juSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of the team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest.

Yours Sincerely,
Amit K Singh
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

"Notre séjour dans cet hôtel a été décevant à plusieurs égards. Dès notre arrivée, le personnel nous a constamment harcelés pour laisser des critiques sur TripAdvisor, déformant ainsi les évaluations. Les cinq étoiles attribuées sont clairement exagérées, car l'établissement ne répond pas aux normes d'un hôtel cinq étoiles. Bien que le personnel fasse de son mieux, les installations laissent beaucoup à désirer, en particulier l'ascenseur, qui est très mal entretenu et sale.

De plus, nous avons rencontré des problèmes avec le wifi, qui était déficient pendant toute notre séjour. La qualité de la nourriture proposée à l'hôtel laissait beaucoup à désirer en termes de goût et de variété, et la pression de l'eau dans les installations était nettement faible. Ces aspects négatifs ont contribué de manière significative à notre perception générale défavorable de cet établissement."

Dear Guest,

We truly thank you for sparing time to write your feedback on TripAdvisor. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resort. Please be assured, the lapse was purely unintentional.

We have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behaviour and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.

juSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of the team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest.

Yours Sincerely,
Amit K Singh
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

Très bon séjour dans cet hôtel .
La chambre était propre et la salle de bain aussi.
Piscine et salle de jeux nickel pour les enfants.
Bon petit déjeuner le matin
Mention spéciale à Khushi for staff. Elle a facilité notre séjour.
Toujours disponible.

Dear Guest,

We sincerely thank you for sparing the time to write your experience on TripAdvisor. It is indeed a pleasure to know that you liked our resort, location, rooms, cleanliness maintained, quality of food served and the service extended by our staff.

Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing the highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest.

Yours Sincerely,
Amit K Singh
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

Hotel molto bello,camere grandi e spaziose,bagni puliti. La doccia del bagno è bellissima: sembra su stare sotto una cascata. Letto comodi: mi sono addormentato subito. Personale gentile e paziente. Piscina adatta sia per adulti sia per bambini. Sala ristorante enorme. Al 5 piano l'hotel dispone di una terrazza con Bar. Vicino alla piscina c'è anche una sala giochi.. se ripasso di qui ci ritornerò.

Dear Guest,

We thank you for giving us opportunity to serve you and it is indeed an honor to note that you liked our resort, location, spacious rooms, comfortable bed, swimming pool and the service provided by our staff members.

Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future.

Yours Sincerely,
Kislay Kumar
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

Hier kann man bei sehr schönem Ambiente sehr gut relaxen, sich im vielfältigen Spa-Programm verwöhnen lassen sowie im Restaurant einen wahren Gaumenschmaus mit grosser Auswahl sehr köstlicher indischer Speisen geniessen.
Der Rundum-Service ist einzigartig, das Personal sehr aufmerksam, sehr freundlich und zuvorkommend. Wir hatten zwei schöne Übernachtungen in dieser angenehmen ruhigen Atmosphäre mit sehr hübschen Zimmern und sehr guten Betten. Bis zum Picholasee sind es ca. 20min. mit dem TukTuk.
Absolut empfehlenswert. Danywaad and Namasté

Dear Guest,

Thank you for sparing your precious time to share your feedback on Tripadvisor. We are glad to note that you liked the resort, ambience, rooms, location, spa, quality of food served and the service provided by our team members

It is an honor to note that you have had a perfect relaxing holiday at our resort. Thank you so much for your kind words and recommendation. On behalf of the team at juSTa, we look forward to serve you again as our esteemed guest.

Yours Sincerely,
Kislay Kumar
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

Hotel sympa un peu excentré, ce qui est un plus en Indes( calme, les hôtels dans le centre sont extrêmement bruyant dû aux klaxons permanent). Le personnel y est charmant et une mention particulière pour md Nisha, monsieur Vikrant et md Vyoma de la réception.
Le bémol vient du manque de générosité du management : café pas top, fruits de mauvaise qualité et les finitions sont faites à l'économie. Bref, personnel top, management manque de générosité.

Dear Guest,

We thank you for choosing our resort for your stay and also providing us with your valuable feedback. It is an honor to note that you liked our resort, location and service extended by our team.

Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future.

Yours Sincerely,
Nimmi Das
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

Un ottimo hotel sopra la media indiana. È recente e le camere sono ampie e i bagni belli con docce molto ampie. Il personale è gentile e si può usufruire dell’eccellente ristorante per la cena e la colazione. È in una località panoramica, ma molto isolata.

Dear Guest,

We thank you for choosing our resort for your stay and also for providing us with your valuable feedback. It is an honor to note that you liked our resort, location, rooms, quality of food served and also the service extended by our team.

Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest.

Yours Sincerely,
Nimmi Das
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

L'accueil est charmant et empressé.
Les chambres très confortables, mais ce n'est pas la peine de mettre la clim' à fond, il faisait 15° !
Le restaurant sur la terrasse : très sympa, et nourriture correcte
Le gros souci : quand votre chambre est à côté de l'ascenseur et sous la cuisine, et que l'insonorisation n'est pas au top, c'est hyper bruyant !

Dommage car sinon, la qualité et là, mais un tel "détail" peut tout gâcher

Dear Guest,

We truly thank you for sparing time to write your feedback in tripadvisor. Your feedback is important to us.

Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional.

We have noted down your feedback with regards to sound proofing and assure you that we will work towards it to avoid guest discomfort.

I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you.

jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future.

Yours Sincerely,
Nimmi Das
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com

È il primo hotel dove sono stata dopo essere arrivata in India per visitare il Rajasthan!Che dire? Un incanto...lassù sulla collina...
La stanza aveva un sofà con vetrata dove ho ritagliato il mio angolo di pensieri sull'India

Dear Guest,

Thank you for sparing your precious time to write your experience at Tripadvisor We are extremely glad to note that you liked the resort, it's location, cleanliness we have maintained, Interiors & Exterior Designs and most of all the service provided by our team.

We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future.

Yours Sincerely,
Nimmi Das
General Manager
jüSTa Hotels & Resorts
gm.sajjangarh@justahotels.com