Majestic Colonial Punta Cana

It has been a couple of weeks since we have been back from our nearly 2 week vacation in Majestic Colonial. I am a bit late on the review, however, I felt compelled to write a review from a place of logic and facts and not anger or discomfort.  

Allow me to elaborate: we stayed in a Colonial Club room. This entitles us to a butler, access to the colonial club “club”, access to the colonial club pool and beach area, and the ability to have breakfast and lunch at their french gourmet restaurant. In the notes, I asked for a room as close the beach as possible. I was pleasantly surprised that our request was seen and our room had a great view. Room 3245. 

Since we stayed for a long period, we were able to experience all of the restaurants that Colonial had to offer, As well as most of their amenities. During our stay, there were several days that it rained. These days, we were able to go to escapology (a popular escape room franchise; you have to pay extra) that is located in the Elegance resort. We hung out at the Colonial club building, where they have additional snacks and a small buffet, as well as board games. During dry days, We explored the Majestic grounds (Colonial Elegance and Mirage) extensively and partook in the services from the spa.

The good: 

 👩‍🍳The service at the restaurants was great. The staff really tried, even though some of them could benefit from learning basic English. This was not a problem for us, as we speak Spanish, however there were some people that we saw in the restaurants at times struggling with the wait staff to ask for simple things.

🥘 The food was good, not great but good. That is saying a lot for an all inclusive. If they had more variety like the Mirage or Elegance it would have been better. Your only options are a Mexican restaurant, a Japanese hibachi (where you need reservations) a French gourmet restaurant (reservations as well) the main buffet and a lunch buffet that splits into the steakhouse and seafood restaurant at night. There is no Coffee Shop, Italian restaurant or snack area like other resorts. For breakfast your only option is both buffets, unless you are colonial club.

🏖🏃‍♀️The ability to go “walk” to the other properties; Exchange privileges: those that are staying at the Mirage are able to access both the Elegance and Colonial. That being said they are able to eat and use the amenities of those resorts. Those staying at Elegance are only able to go to Colonial and use their amenities, while those in Colonial are not allowed to use the amenities in the other resorts. While here, we encountered numerous individuals that were from the other Resorts using the Colonial amenities, specifically the Colonial Club amenities. They were always in the club house or using the colonial club pool. While it was not necessarily annoying, it did feel a bit intrusive since alot of the guests that would use these facilities were not part of the“Mirage club” or “Elegance club” respectively. We knew this because we befriended several individuals that confirmed this fact. We took advantage that we can walk over to the other Resorts atleast and in the morning we would trek to the coffee shop in Mirage and have a quick coffee and tea. We would tip handsomely and soon we became regulars. We were able to do this because the wristband for the colonial club was similar to that of the Mirage guests. One day we were even able to try their buffet and sports club! Tipping heavily along the way of course. This was also convenient at night when they had the different shows going on. When they had a show we did not like at Colonial, we would go to the shows in Elegance or Mirage. The best show they had was obviously Michael Jackson, even though we did enjoy the Rock show as well. The entertainment team were very talented.

❗️The not so good: 

🧖‍♀️The Spa. I would first like to say that the people working at the spa are wonderful. Maria Antonia at the front desk is amazing. The massages that we received from Carmela and Andaliza were exquisite. Definitely a high point in this trip. However our caveat would be in the wet area/hydrotherapy. Though relaxing at first, the hydrotherapy pool of the spa is practically connected to the activity/main pool. This means that when you are trying to relax at the spa, you can still see, hear and experience what is happening in that pool. This could be a good thing if you always want to be in the action. However, when you pay extra for some relaxation and tranquility outside of the partying, it is not necessarily ideal when you have onlookers looking into the spa area from the party pool. 

❄️ The AC in the room: this is important, especially in the summer when it's hot and humid. For the first couple of days the AC was fine. After the 3rd day it started acting up and we let our butler know. He sent someone up to “fix it”. The maintenance guy fixed it, but we still had problems. We eventually realized that the AC had a sensor, that not only would turn off when the door was open, which is typical in resorts, but also it would turn off when it did not detect movement in the room. This was an issue during the middle of the night when we slept. It would get hot and muggy unless we got up and moved at night. Even when we used the thermostat it would not turn on. 

❌️ Unique issues we encountered during our stay:

⚡️ Electricity went out for about 20 minutes during the day one time. This is not uncommon but not expected at a “5 star” hotel. 

💧❄️🚫 Water and AC was turned off: Towards the end of our stay, we came to the room after one of the nightly shows and found that we had no water in the room and the AC was completely off. We called the front desk since we had no way of contacting our butler at the time. (We stayed so long, that we had 2 butlers, our first butler went on his days off when we were there so we were assigned another one.) The individual on the phone reacted fast, they turned the water on about 10 minutes after we called. About 15 minutes later we had a maintenance guy come up, but he was the wrong person. They sent a person to help us with the safe, which was not what we asked for. They eventually sent an HVAC tech for the AC. He stated that our AC issues had to do with the water. I guess they turned it off because they thought no one was in the room, eventhough we still had 3 days until our checkout date. 

 🤢 Food poisoning: halfway through our stay, we noticed that the wait staff switched from pouring water from jugs to using bottles of water instead. Several days later we found out that it was because there were several cases of food poisoning happening. This issue only affected Colonial because we did not notice this switch in the other 2 resorts. 

🏃‍♀️💨The day of checkout we were rushed out of the room: Checkout is at 12pm. The last day we were there, we heard several knocks on our door at around 8am. We had the “Do not disturb” sign up. Through the door I heard, in Spanish, the cleaning ladies talking amongst themselves that they wanted to clean the room early. That was highly unprofessional. At around 9am we heard another knock, this time I opened it, to find a maintenance guy walking away from the door. I guess they thought we were still asleep, and wanted to wake us up with an unsolicited wakeup call/ reminder. That was highly inappropriate and unprofessional. Checkout was at 12pm and they wanted us out ASAP. 

Though we spent a significant time here and we enjoyed our stay, we will not be returning anytime soon, due to our experience. 

Dear Guest,

Thank you very much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back again very soon.

We are so pleased to know that our team took such good care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are sorry to see that you were not completely satisfied with your recent stay with us and that we were unable to help make it up to you while you were still here with us. Our goal is to consistently provide our guests with fantastic vacation experiences throughout their stay and we are so sorry that this was not what Mr. Navin felt he received from us. 

As you may know, here at Majestic Resorts, guest health and safety is a top priority. We have contracts with several internationally recognized food auditing and quality control companies that conduct regular inspections and audits of our Food and Beverage Departments. These companies check that our processes follow correct food handling procedures and verify the wholesomeness of our water supply. HS Consulting, one of the internationally recognized companies with whom we have a contract, signs that our kitchens and food procedures have a "high level" of hygiene. We strive to follow all possible standards, procedures and methods to ensure the health and wholesomeness of the food and beverages we serve to our guests. We would also like to kindly mention that we did not have any such instances during these guests' visit.

Your feedback is incredibly valuable to us, as it helps us in our continued efforts to exceed guest expectations and experiences. We greatly appreciate you taking the time to share your feedback with us.

Our goal is to provide each of our guests with a fantastic visit and amazing memories and we regret that we did not achieve this for you.

It is very important to us that each guest receives this star treatment from our staff members, furthermore, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. In addition, we will continue with the training and job development of our associates to ensure that they are always able to meet the expectations of our guests.

We hope you will give us another opportunity to do everything in our power to make it up to you on your next visit.

Sincerely,
Madeline Peña
Customer Service at Majestic Resorts.

Service à la hauteur 5 étoiles nous avions pris le service colonial avec un endroit réservé sur la plage et un bar avec Fernando. royda . Et dilana très très gentils les 3 .
Le restaurant le gourmet pour le déjeuner ou un repas plus tranquille à la hauteur .aucun algue et eau calme de la mer pour se baigner en sécurité. Et au buffet nous avons été super bien servi par les serveur et la dame sur ma photo en blanc accueilli avec le sourire . Un gros merci

Servicio hasta 5 estrellas cogimos el servicio colonial con lugar reservado en la playa y bar con Fernando. royda. Y dilana muy muy linda la 3. El restaurante gourmet para el almuerzo o una comida más tranquila en las alturas. Sin algas y agua de mar tranquila para nadar con seguridad. Y en el buffet nos atendió muy bien el camarero y la señora de mi foto vestida de blanco nos recibió con una sonrisa. Un gran gracias

Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,
Madeline Peña
Customer Care at Majestic Resorts.

My first time experiencing a resort was extraordinary. Especially with my stay at majestic colonial. The service, the staff, the place itself was amazing. I would definitely come back and visit again!! The food was exquisite, night events were fun.

Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,
Madeline Peña
Customer Care at Majestic Resorts.

Muy buen trato por todos los trabajadores. Del staff y los servicio de los restaurante. Especialmente a Jean Carlos unos de los que nos dio un excelente servicio y atención a mi familia estoy muy satisfecho y agradecido con Dios por esta excelente y placentera vacaciones🙏🙏🙏

Estimado huésped,

Estamos muy agradecidos de que se haya tomado el tiempo de escribir sobre su reciente experiencia en nuestro complejo.

Queremos agradecerles una vez más por brindarnos su confianza y lealtad. Nuestro gran equipo está enfocado en brindar a nuestros huéspedes un servicio lleno de detalles, personalizado y auténtico.

Agradecemos sinceramente su calificación perfecta y sus amables palabras sobre su estadía en Majestic. Los esperamos en sus próximas vacaciones.

Atentamente,
Madeline Peña
Atención al cliente de Majestic Resorts.

Nous sommes allés pour une 2e fois au Majestic Colonial. Pour nous tout étaient parfait. Nous avons eu droit à des privilèges pour notre retour, belle vue sur la piscine entre autre. Mon coup de coeur en plus est cette belle longue piscine. La chambre un peu vieillot mais propre et frigidaire plein. La nourriture étaient excellente, beaucoup de beaux et bons choix. Les gens de l'hôtel sont toujours souriants, blagueurs, gentils.
Un merci spécial à Jean Carlos très gentil ☺️
Pour nous que d'agréables souvenirs de cette endroit. Peut-être y retournerons nous une 3e fois 😉

Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,
Madeline Peña
Customer Care at Majestic Resorts.

El lugar es espectacular, soñado! Tiene de todo!
La atencion del personal es buenisima, Cherosky, la hostess, nos hizo sentir muy bien, nos ayudo en todo momento, siempre con buena predisposición y una sonrisa.
No tuvimos ningun inconveniente durante nuestra estadia.

Estimado huésped,

Estamos muy agradecidos de que se haya tomado el tiempo de escribir sobre su reciente experiencia en nuestro complejo.

Queremos agradecerles una vez más por brindarnos su confianza y lealtad. Nuestro gran equipo está enfocado en brindar a nuestros huéspedes un servicio lleno de detalles, personalizado y auténtico.

Agradecemos sinceramente su calificación perfecta y sus amables palabras sobre su estadía en Majestic. Los esperamos en sus próximas vacaciones.

Atentamente,
Madeline Peña
Atención al cliente de Majestic Resorts.

El lugar excelente para descansar y estar en familia. Excelente servicio y comida. Excelente servicio de Luis Encarnacion, siempre al pendiente de mi familia y nos asistió en todo momento. Es un lugar para regresar y pasarla bien en familia.

Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Cynthia Lebron
Customer Care at Majestic Resorts

Bonjour, je sais que je suis pas à la bonne place, mais je voudrais up grader notre chambre , nous allons au colonial avec swim up et tourbillon extérieur nous voulons aller coter club svp nous arrivons le 21 juillet de Montréal, pouvez-vous nous diriger pour cette demande? Merci beaucoup et bonne journée!

Dear Valued Guest,

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.

We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.

Sincerely,

Cynthia Lebron
Customer Care at Majestic Resorts

Das Hotel liegt am schönsten Strandabschnitts Bávaro. Die alle meistens Mitarbeiter sind sehr nett , freundlich und hilfsbereit. Das Upgrade für den Clubbereich lohnt sich besonders für Paare ohne Kinder, die auch etwas Ruhe genießen möchten. Spezialisiert ist man hier auf US-Amerikanische Kunden ( Achtung Springbrake). Die gesamte Anlage wird gut gepflegt und ist sehr sauber. Das Essen und die Getränke sind erstklassig jeder findet hier wonach er sucht und meistens schmeckt. Manchmal ist es problematisch, wenn man im Restaurant am Strand draußen sitzen möchte. Insgesamt wurden wir weiterempfehlen und wieder kommen. Besonderen Dank an WiFi und Maguana an der Bar und an alle an der Clubbar am Strand. Unser Butler Edwin hat sich die ganze Zeit gut um uns gekümmert. Vielen Dank auch an ihn.

Dear Valued Guest,

Please allow us to personally thank you for your kind words about our resort and for sharing them here.

We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure.

Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.

Sincerely,
Madeline Peña
Customer Care at Majestic Resorts.

Nous avons passé un super beau séjour à cet hôtel. Le personnel Est vraiment super sympathique. En particulier Julia du restaurant SeeFood et de notre hôte Darel. Il y a suffisamment de chaise et de lits à la plage. Les repas sont Vraiment très bon dans tous les restaurants ainsi qu’au deux buffets. La section Club a dépassé nos attentes.

Cher hôte,

Permettez-nous de vous remercier personnellement pour les mots aimables que vous avez eus à l'égard de notre établissement et pour les avoir partagés ici.

Nous sommes très heureux d'apprendre que vos attentes ont été dépassées depuis le moment où vous avez mis les pieds dans l'hôtel jusqu'au moment où vous l'avez quitté. Julia sera ravie de lire votre commentaire.

Nous espérons vous revoir souvent pour d'autres expériences de vacances inoubliables.

Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées.
Madeline Peña
Service clientèle de Majestic Resorts.

Propreté impeccable partout, autant les habitations, les installations, resto et buffet. Bouffe abondante et variée en plus d'avoir beaucoup de fruits de mer. Staff très serviable, gentil, allumé, poli. Vendeurs sur la plage très respectueux. Un GROS merci a Elpidio Amandri, le gérant resto français et son staff. Merci a Alfred Geordany, Ruddy et Israel Encornacion aussi. Et un merci tout spécial a Jose Julio qui a ete vraiment présent pour nous :o)

Please allow us to personally thank you for your kind words about our resort and for sharing them here on TripAdvisor.

We have taken the liberty of sharing your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards.

We hope to see you many more times for even more splendid vacation experiences.

Sincerely,
Meybi Baez
Customer Care at Majestic Resorts

Es ist abzuraten in den Monaten März und April zu buchen, da in Punta Cana Spring Break Saison für die Amerikaner Teenies ist. Wir wurden von ca. 400 Kids belagert, die natürlich auch im Adults Only Bereich ihre Zimmer hatten. Der Lärm war noch das Wenigste, was uns gestört hat. Der Pool am Adults Only Bereich war von den Jugendlichen dauerbelegt, wir haben ihn deshalb nicht genutzt. Auch waren die unteren Swim-up Zimmer mit Zugang zum Pool am Morgen grundsätzlich mit Essensresten der letzten Nacht (Pizzakartons, Pommes etc.) "verziert". Auch fanden wir es nicht so prickelnd, dass sich einige hinter den Bali Betten und auch rechts und links der Wege in die Büsche übergeben haben :(. Wenn man dieses Hotel bucht, ist man tatsächlich auf der Familienzimmer Seite besser bedient, da hier auch die Swim-Up Zimmer an den großen Pool münden und auch einen größeren Garten haben.
Das Hotel an sich ist sehr schön angelegt, grün und gepflegt. Das Personal ist sehr nett, allerdings mussten wir feststellen, dass der Service sehr unterschiedlich mit Amerikanern und Deutschen Urlaubern umgeht. Wir hatten den Butlerservice im Adults Only Bereich inklusive, haben aber mitbekommen, dass die Betreuung sehr unterschiedlich ausfiel. In der zweiten Urlaubswoche hat sich kein Mensch mehr um uns gekümmert, allerdings konnten wir uns immer selbst helfen :). Wichtig ist viel Trinkgeld, sonst wird es schwierig.
Das Essen ist sehr amerikanisch, man findet trotzdem immer etwas. Strand war traumhaft schön, allerdings muss man vor 8 Uhr einen Platz reservieren, da es nicht ausreichend Schatten und Liegen gibt, sollte das Hotel gut belegt sein. Reservierungen sind zwar nicht gewünscht, interessiert aber niemanden und einem bleibt nichts anderes übrig, als sich der Gesamtsituation anzupassen. Vorsicht vor den Strandverkäufern, alles Abzocke und Wucherpreise.
Ausflüge auf die Insel Saona und die Busfahrt "Land und Leute" können wir nur empfehlen. Hier nur bei der Reiseleitung buchen!!
Fazit für uns: Wenn noch einmal Dominikanische Republik, dann nicht mehr in einem Hotel, dass sich für den Spring Break hergibt. Dieses sollte auch in der Hotelbeschreibung hinterlegt sein!!

Please allow us to personally thank you for your kind words about our resort and for sharing them here on Google.

We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards.

We hope to see you many more times for even more splendid vacation experiences.

Sincerely,
Meybi Baez
Customer Care at Majestic Resorts

Unser Butler Luis Encarnacion war sehr aufmerksam und hat alle unsere Wünsche erfüllt. Bei der Ankunft bekamen wir das falsche Zimmer aber Luis hat das in Ordnung gebracht und wir konnten ein Tag später in das gebuchte Zimmer. Mit der Wave App war er immer erreichbar und schrieb uns jeden Tag wie es uns geht, ob alles in Ordnung ist und ob wir ein Restaurant buchen wollen für ein Dinner am Abend. Wir waren voll und ganz zufrieden 👍Die Anlage ist sehr schön und gepflegt, die Pools sind riesig und die vielen Bars überall sind mit sehr freundlichem Personal belegt. Überhaupt alle die irgendein Job da haben waren sehr freundlich und hilfsbereit. Im Restaurant Le Gourmet.. hat es noch Luft nach oben .. da war der Tisch nur eingedeckt mit Messer und Gabel … überall sonst fand man für Vorspeise , Hauptgang und Dessert alles korrekt mit dem Besteck eingedeckt.

Please allow us to personally thank you for your kind words about our resort and for sharing them here on Google.

We have taken the liberty to share your kind appreciation with the whole team, as it is feedback such as yours that motivates us to achieve higher levels of service and standards.

We hope to see you many more times for even more splendid vacation experiences.

Sincerely,
Meybi Baez
Customer Care at Majestic Resorts

Die Hotelanlage ist sehr sauber und schön eingerichtet und das Hotelpersonal mit 1-2 Ausnahmen sehr freundlich.
Man merkt, dass sich das Hotel auf Amerikaner und Kanadier spezialisiert hat, die wurden z.T. sehr bevorzugt, was wohl daran liegt, dass sie bei jeder Gelegenheit Dollars springen lassen (wir waren die einzige deutschsprachige Familie im Hotel).
Bei Ferienbeginn Anfang Februar hatte es sehr viele freie Liegen und es war sehr ruhig. Gegen Mitte Februar wurde es lebhafter.

Das Essen im Hauptrestaurant und im Beach Palapa (Buffet) war ausgezeichnet und das A-la-Carte Essen im Rodeo Grill (am Abend serviert) war perfekt!

Green, der Barkeeper an der Poolbar, ging auf alle Wünsche ein und kreierte auch für Kinder alkoholfreie, sehr farbenfrohe und leckere Drinks, er war auch immer sehr freundlich zu allen.

Die Zimmer sind gut eingerichtet, jedoch sind die 2 Betten für 4 Personen mit 140 cm Breite etwas schmal. Das Zustellbett war steinhart. Der Zimmerservice war immer gut, die Betten wurden täglich gemacht und die Tücher/Duschmittel wurden immer aufgefüllt oder gewechselt. Einzig die Minibar wurde nur mit Wasser aufgefüllt. Für Nüsschen und Bier mussten wir 2-3 mal nach fragen, aber es wurde dann auch aufgefüllt.

Der Strand war wohl der schönste und sauberste Abschnitt von den umliegenden Hotels. Früh aufstehen lohnt sich, die Sonnenaufgänge sind sensationell!

Thank you so much for sharing your kind words and thoughts about your vacation. We would be honored to welcome you back very soon.

It is a pleasure to know that you enjoyed our resort and that you appreciate it… We are so glad to know that our staff provided an excellent service.

Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence.

Sincerely,
Meybi Baez
Customer Care at Majestic Resorts

Das Hotel sieht im ersten Moment sehr gut aus aber leider ist es doch in den Jahren gekommen.
Die Zimmer müssten echt mal renoviert werden.
Sauberkeit der Zimmer war auch nicht immer gut und Handtücher fehlten auch öfter. Auch Duschgel uns shampoo fehlten oft.
Die Strandbar war toll und auch der Strand.
Das Essen war gut und das Personal ist sehr freundlich.
Die ganze Lage ist echt super. Pool sehr schön und gross.
Also es könnte wirklich mal was gemacht werden denn es ist nicht billig.
Es sind aber fast nur Amerikaner und Canadier da.
Fazit schöne Anlage aber doch wohl zu teuer.

Dear Marianne,

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.

We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic.

Sincerely,

Nathalie Montero
Customer Care, Majestic Resorts

Fantastico resort in riva al mare. Piscina spettacolare, buffet enorme e per tutti gusti! Cocktail disponibili a tutte le ore del giorno e personale molto gentile. Superata la hall d’ingresso si scende una bellissima scalinata e si ha una spettacolare vista del resort immerso in un rigoglioso palmeto.

Dear Silvia,

Thank you so much for your beautifully worded and detailed review.

Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you.

We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.

Sincerely,
Jessica Matos
Customer Care at Majestic Resorts

Dalle foto dei turisti per altro mischiate con altre dei due resort contigui della stessa catena , sicuramente più belli di quello dove eravamo noi , sembrava “ Colonial” quello che ci aspettavamo , ma non era così . Ci siamo trovati in un resort prettamente americano e nel senso peggiore del termine, e molto poco caraibico , a cii eravamo abituati . Nonostante la categoria superiore “the club” i sevizi hanno lasciato molto a desiderare a partire dalla spiaggia piena di alghe , ripulita solo dopo una settimana di permanenza , alla presenza di letti “ balinesi” in zona riservata che si sono messi a pitturare con la presenza di persone ( non si poteva fare manutenzione durante la pandemia che non c’era nessuno ? ). Il buffet non aveva neanche una serata Dominicana , tranne un giorno con un show cooking con “cerdo asado” molto buono , e dei dolci che sembravano tratti dalla serie televisiva “ il boss delle torte” con un infinita’ di colori e sapori all’unisono uguali , per non parlare del servizio bevande al tavolo , che , se andava bene arrivavano a fine cena ! Il maggiordomo poi , che doveva essere un Sur plus del Club non è mai servito a niente : abbiamo chiesto di cambiare stanze perché sopra il bar della piscina c’era un rumore di schiamazzi e musica insopportabile, e a suo dire non c’era possibilità di cambio , cosa che gestita personalmente in reception ho risolto in dieci minuti , come per prenotare l’unico ristorante prenotazione , dove secondo lui era difficile trovare posto , ci ho messo due secondi a prenotare dal Club. Per gli altri ristoranti tematici bisognava fare la coda in presenza almeno mezz’ora prima dell’apertura per riservare un posto : assurdo ! Non ultimo il maggiordomo aveva voluto il ns. numero Whatsapp per contattarci e dovemmo bloccarlo perché alle. Ove del mattino chiamava per sapere se era tutto a posto … ma non per risolvere qualcosa ! Animazione inesistente . Spettacoli serali a livello oratorio. Insomma una vacanza da dimenticare dopo più di vent’anni passati in Domenicana in resort sicuramente migliori di questo .

Dear Zero Colonial

You can´t imagine how sorry we are about your comments regarding your recent stay at our hotel, cause this not the kind of experience we want to leave in our guest minds. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences.

We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.

We would like to extend our sincere apologies for the shortcomings you experienced.

Sincerely,

Wanda K. Taveras
Customer Care at Majestic Resorts

Il colonial a seconda della sistemazione ha il servizio di concierge che serve solo per prenotare i ristoranti interni, per il resto non è utile per niente ( avevo un problema di cassaforte e porta rotta ho divuto risolverlo da dola dopo 4 giorni).
Ha una bella spiaggia e piscine, diversi ristoranti, il giapponese non è assolutamente all’altezza, show che dura pochissimo.

Dear Nadia,

Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.

Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us.

We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon.

With warm regards,

Nathalie Montero
Customer Care
Majestic Resorts

Sexy monkey the best
Animation de la PLAYA eccellent
Le persone che lavorano nell’animazione sono eccezionali
Attività buone e divertenti
Tutti i servizi sono conformi alle nostre aspettative
Tutta l’equipe dell’hotel mui bueno

Dear T8134LAmonicad,

We are really honored that you chose Majestic for your recent vacation. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.

We thank you infinitely for sharing with us, and with future travelers, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care.

We would love the opportunity to welcome you back. Please let us know when you are booking your next visit so we can be ready to give you a warm, Majestic welcome.

With kindest regards,

Nathalie Montero
Customer Care
Majestic Resorts

Abbiamo soggiornato in questo hotel 10 giorni, ed è stato tutto stupendo. L'equipe d'animazione sempre solare e divertente e per niente invasiva. Il cibo era vario e di ottima qualità sia nei buffet che nei ristoranti alla carta (consiglio vivamente l'aragosta al ristorante tres carabelas). Camere pulite, ampie e con jacuzzi in camera. Resort molto grande e ben curato nei dettagli.
Personale accogliente e sempre disponibile.
Consiglio vivamente.

Dear giuliabE782AZ,

Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.

It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We are delighted to receive your kind compliments for the team who makes every effort to ensure that the Guests feel like Royalty during their time at our resort. 

Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise.

Sincerely,

Ada Camilo
Customer Care
Majestic Resorts