Maples Jacks Place

We booked two nights through Agoda , before we booked we went to look at the place and the room we was booking, the host showed us the room we would receive, it seemed clean but very basic, we had a meal, at the hotel that night, it was very poor, 😟, but we went ahead and booked the two nights, as we do normally eat out,, a few days later on arrival, we went to check in and Jack the host told us there was not such a booking and he had booked the room out to someone else, we had already paid he said he has not received payment, after being treated terribly and shouted at he said we could stay in a room at the back, he gave us the key and then disappeared, we went into the room and it was disgusting, it was the worst place I have seen I wouldn't let a pig stay in there , as you can imagine we left and did not stay there, but Jack the host is a very horrible man, definitely avoid and do not stay at this place

Apologies for the inconvenience caused, There! We are really disheartened to hear such kind of experience and can feel how one could feel after this issue. Rest assured, we’ve shared this feedback to our team so that corrective action can be taken soon to serve better. Regards, Jamil

These are photos taken of his flat it's an absolute hovel and paid £900 for 30 days to stay in this place. When we approached Jack for a refund he just laughed at us. He's a horrible crook of a man don't touch him with a barge pole.

I post this on behalf of the many angry and cheated people I have met who have had dealings with Jack. He cannot be trusted and has let many couples down after they have booked and found no room available. If someone approaches Jack with cash he will rent out the room you have booked and he will put you in a warehouse room that's filthy. If you ask for your deposit back he refuses. There are many nice apartments so avoid Jack like the plague.

I had booked the room two weeks before through booking.com. The day I arrived he said that the person in my booked room is staying for a day more and told me to adjust. He shifted us to an old guest house kind of setup. It was not clean, no AC no tv no hot water and most of all no view.I had to use the electric kettle for hot water of bathing. When we checked for availability there still was one room left as per website. So basically this guy has the listing of something else but he tries his luck adjusting the guests to the guest house.

The next day after repeated requests he shifted us to our room, even there the TV was not working. When we called him for TV his tone changed and with arrogance, he told us that everything is working you just need to use the correct options. The TV itself was old CRT TV.

The owner is very cunning man. I've seen him overcharging the tourists who come there for water sports activities and poor visitors fall for his tactics.

We stayed at Jack's in November into December and while we were there we booked a room for February. We couldn't have the same room as someone books it for 6 weeks every year but he showed us another room at the top of the hotel with a balcony and a lovely view of the river.
Arrived at 2am on the 12th of February to be told we couldn't have the room that we booked until the 18th as it was already booked. We were put in a room which was basic and dirty. There was no glass in the window of the bathroom and the bedding was stained. Told him we would not be staying. Early next morning we went to a place we used to stay at and luckily they had a room to rent. On return to Jack's we moved all our cases to the new place.
All this that happened is made worse by the fact that friends had been to check a couple of days before to make sure the room was ok and was told we were getting the room we booked. We would never stay or book with Jack again as this man is a dishonest person who only cares about money. A couple of days later after moving we met 2 couples who had the same experience but were put in a different hotel which was worse so they moved. He asked me for the money for staying the first night. I did not pay him as it's the only way this man will learn.
This place as a lovely setting and could be a wonderful place to stay if only he was more organised and kept to his word.