Mercure Bogota BH Zona Financiera

Pésima atención, solo veníamos por 3 horas, y no había problemas hasta que nos cobraron el IVA, que por supuesto no correspondía porque era una estancia de turismo. Después a Luis y Tatiana de recepción no tuvieron ninguna deferencia a pesar de que soy socio Diamond de AccorHotels, es más solo trato Luis de buscar una solución una vez que le indiqué pondría un reclamo en Tripadvisor pero a Tatiana siempre todo le dio lo mismo.

Buenos días Sr Luis

El cobro del IVA es un impuesto que desde el 1 de Enero de este año empezó a regir en el país, el cual no depende del hotel el cobro o no, si no del sello que le hayan colocado en inmigración a la entrada en el país, lamentamos no haya tenido sello de exento, pero por ley es un cobro que el hotel debe hacer, de lo contrario estaríamos evadiendo impuestos.

Cordialmente
Mercure bh zona financiera

Ottima esperienza, in un hotel pulito e funzionale. Gli hotel della catena Mercure sono sempre una garanzia. Buona la colazione.
Anche la zona in cui l'hotel sorge (Chapinero), è molto ben servita e piena di locali per cenare la sera.

Dear Sr Fabio, We very much appreciate your comments regarding your stay at the Mercure Bogota BH Zona Financiera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely, General Manager

Lo único bueno de este hotel es la ubicación . Entras al lobby y ni siquiera un buenas tardes en que le puedo ayudar. La habitación es Stand se y en mi caso no funcionaba la cafetera ni secadora de pelo. El desayuno como mucho es básico con una ves mas la cafetera dañada. Cuando hice un reclamo diciendo que es el colmo que no haya café, te contestan que no pueden encender las máquinas que sirven por qué es feriado 🤨
El servicio en general es muy malo, los empleados no son eficientes ni amables. A los extranjeros que no hablan español les gritan como si fueran tontos. Habiendo tanto hotel en Bogota en la zona realmente tuve una pésima experiencia en este hotel

Estimado huesped Magesv, lamentamos mucho los inconvenientes causados durante su estancia, en cuanto a las maquinas de cafe que estan en las habitaciones, estan la sinstrucciones de uso pegadas en la misma, cafe siempre hay en el servicio del desayuno. En el hotel Mercure bh zona fiannciera nos esforzamos por brindar un buen servicio, lamentamos su estancia no haya sido de su agrado.

Cordialmente
Mercure bh zona financiera

Really terrible wifi connection. 3MB, and very unstable, you cant use it neither to work or relax. The staff was very hellpfull, but there was nothing They could do. The hotel is in a business zone, só you would expect you could at lesar work with its internet conection. But no.

Dear Sr Rodrigo, Thank you for taking the time to tell us about your experience at the Mercure Bogota BH Zona Financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely, General Manager

The rooms need some care. Shower pressure, what pressure? The water dribbles out of the showers. The curtains also caused problems getting stuck from time to time, meaning we couldn't enjoy our lovely views. In addition the TV is the same as the ones you'd find in a budget hotel, not smart and tiny. Not ideal when you want to relax after a day of exploring. It also doesn't help that the hotel doesn't allow for more than one key per room.

The location however is great. You're walking distance from Zona G, a safe neighbourhood with an abundance of excellent restaurants.

This hotel's saving grace however is a young staff member named Christian! Always greeting each guest with a smile and remembering everyone's name. Christian went above and beyond, I even felt bad going up to him with my complaints which he seemed to have remedy for almost instantly. In fact the same could be said for all the staff.

Dear SR akumar, We appreciate your comments regarding your stay at Mercure Bogota BH Financial Zone. It's always a pleasure to receive feedback of our guest. We will extend your comments to our team. I am sure that these comments will serve as an encouragement to our entire team as they continually strive to improve the quality of our services. We are very sorry that your experience has not been pleasant. At Mercure BH Financial Zone, we strive to ensure that our clients always enjoy their stay. We will take your comments very seriously. Thanking you once again for sharing your experience with us and hoping that your next visit be more pleasant as the previous one. Receive a cordial greeting.

General management

The owner of this hotel probably needs to invest in better window quality that will block the traffic noise. In two instances out of my 7 day stay, the entrance was accessible but no one was on the desk. Concerning that anybody can just walk in.

Dear Sr PhatAlbert, Thank you for taking the time to tell us about your experience at the hotel Mercure bh zona financiera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure bh zona financiera, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

General Manager

DO NOT COME HERE. Terrible experience from start to finish. Booked a room online that included breakfast. When we arrived we paid in full and were informed that breakfast would be an extra $30,000 COP/ Per person/ per night only after we had paid already.

When we explained that our rate included breakfast we were met with confrontation explaining that was not the case even though we showed them the website where it said it was included. It was late at night so we went to bed being they said they would have someone call in the morning to resolve this. After waiting and receiving no phone call we called ourselves. After a 20 minute phone call with the front desk explaining that we booked online and THEIR website says breakfast is included, we were told “our rate was too low” and there was absolutely nothing they were willing to do for us.

Also, the walls are so thin in the rooms that you can hear your neighbors conversations clearly, constant noise from the city, the rooms have terrible Wi-Fi, and the room seems to shake when you close the door. Overall bad customer service, bad Wi-Fi, bad rooms. Avoid at all costs.

Good morning Mr. Aaron, we are very sorry that your experience was not to your liking, we were reviewing your case and indeed the rate you paid for Expedia was without breakfast, we are sorry that your agency has not informed you or has not been able to resolve your concern, also that you had a bad experience with the Wi-Fi and that the room did not seem good to you.

At the Mercure bh financial zone hotel we care about our guests being comfortable and enjoying their stay in our spacious rooms and always revealing our best service, we are sorry again the agency through which you made your reservation has not been clear with you at the time of offering,

greetings
General Manager

Le personnel est très gentil et serviable, efficace et prêt à rendre service à tout moment.
Un seul bémol, les chambres donnant sur l'avenue principale sont bruyantes dès le matin.
Il est préferable peut-ere de demander une chambre vers l'intérieur.

Estimado Huésped,

Muchas Gracias por su comentario positivo acerca de nuestro hotel! Lamentamos la molestia que tuvo por el ruido de la calle,queremos que vuelva a disfrutar con nosotros nuevamente para atenderlo lo mejor posible.

Atentamente,
Direccion General

reception frio, restaurante cerrado, informations imprecise, facturation largo non utilisacion compte accord, je ne le recommanderai pas, por fine fin de séjour peu agreable, bogota ibis museo mas agradable,

Sorry for all the inconveniences you had. We took note to make corrections. We hope you can visit us again.

Un accueil excellent par un personnel toujours prévenant et disponible.
Les chambres sont spacieuses et agréables. L'hotel est bien situé, à la fois proche du centre sur une grande avenue et assez proche de l'aéroport

Merci beaucoup de nous avoir écrit. Nous sommes heureux que vous ayez passé un agréable séjour à l'hôtel.

Chambre confortable avec terrasse, bien équipée, sauf lavabo mal conçu, robinet trop éloigné qui oblige à ouvrir l'eau au maximum pour qu'elle ne coule pas à coté, et longue attente pour avoir de l'eau chaude dans la douche. Dommage pour un hôtel engagé dans le développement durable et la limitation de la consommation d'eau.
Très bon petit déjeuner buffet varié. Personnel serviable et emplacement pratique (restaurants et supermarché Carulla à 100 m) et sûr.
Nous avons passé 6 nuits dans cet hôtel et n'avons malheureusement quasiment pas pu dormir une seule nuit complète: réveillés soit vers 2h15 par des clients bruyants rentrant tard, soit vers 6h15 par des clients partant tôt, soit par les femmes de chambre qui prennent leur service vers 6h et en attendant de commencer leur travail bavardent devant notre porte, l'office étant juste à proximité de notre chambre. Un jour de près de 2 cm sous la porte ne peut pas garantir d'isolation phonique !!
Plusieurs jours de suite, comme il est conseillé aux touristes, nous avons demandé à l'hôtel d'appeler un taxi pour nous. Ils appellent en fait des chauffeurs pour touristes, 2 fois plus cher qu'un taxi normal, qui passent toute la durée de la course à essayer de vous convaincre de les prendre pour la journée ou de vous emmener à la cathédrale de sel de Zipaquira située à 70km de Bogota... alors que vous voulez juste rejoindre Candelaria. A partir du 4ème jour, nous sommes allés à la queue de taxis située juste devant le Carulla et avons à chaque fois pris une voiture sans difficulté.

Merci beaucoup d'avoir écrit et de nous faire part de vos commentaires. Nous allons les prendre en compte et résoudre ceux qui sont à notre portée. Nous espérons que vous reviendrez bientôt.

Bel hôtel, très belle déco style loft new yorkais, équipe très sympa, chambre pas immense mais très belle terrasse vue dégagée
Par contre merci à Trip Advisor d'arrêter de nous forcer à écrire 200 caractères quand tout est dit en 100 !!!

Merci beaucoup de nous avoir écrit. Nous sommes heureux que vous ayez passé un bon séjour à l'hôtel.

Hotel Mercure situato lungo importante arteria di Bogotá, con frequenti mezzi pubblici.
Camere ampie e ben arredate
Discreta scelta colazione.
Buona funzionalità wifi
Ottimo rapporto qualità prezzo
Possibilità di noleggiare biciclette la domenica (avenida carrera 7 rientra nelle strade adibite a ciclovia).
Ottimo personale di reception, sempre disponibile e gentile

grazie per i vostri commenti, molto prezioso e torneremo presto.
Ligia