Muthu Westcliff Hotel (Near London Southend Airport)

Not suited for baby's to sleep.
Ordered a baby crib, received an old foldable travel bed without a matras. The floor was old and hard as wood. No covers or nothing. Had to sleep with my baby in my bed.
Rest of the room was okay.
Breakfast was also ok.

Dear David,
We are sorry to hear about your experience with the baby crib. Your feedback is important to us, and we will make sure to address this issue to improve our services for families with young children. We are glad to know that you found the room and breakfast satisfactory. Thank you for sharing your thoughts with us.
FOM

I have no idea how this is a 3* hotel it’s barely a 2*, it’s beyond basic, it’s dirty and they clearly have no intention to try and improve things. The view is the only thing that was nice but that’s it. We booked to stay here for one night and on arrival we checked in and was given a room on the second floor. We had our 3 month old son with us and had brought our own crib with us and had a lot of luggage as you can imagine having such a small baby. When we went to get the lift we noticed it was not working, the receptionist said it mate be open on another floor so went to check. When she eventually came back she advised it was not working due to the high winds. This made no sense to me as the lift is situated in the middle of the hotel. We then had no choice but to traipse everything up the stairs to the second floor having to do 2 journeys. On entry to the room we immediately noticed the awful smell, it smelt like the sewers, the bed had a huge dip in it and it was dusty. I went downstairs to express how unhappy I was as it had cost us £100 for 1 nights stay and this was the shocking standard we had been given. The receptionist said she would get the manager however then explained the manager had to pop to the shop and would be back shortly to offer a complimentary drink. I explained I did not want a drink I wanted a clean, fresh room as it was almost 9pm and our son needed to go to bed. She then offered me a room on the third floor which was no good as we could not traipse all our luggage up yet another floor especially when there is no guarantee it would be any better. I waited for around 20 mins in reception for the manager to come back but they never did and I could not wait any longer: I left my contact details for them to contact me but again I heard nothing. We had no choice but to stay in that awful room. The following morning on check out as soon as we came out of our room we was blown away by the stench in the corridor of marijuana. It was clear someone was or had been smoking it. We couldn’t believe it this was acceptable and made the staff aware however they didn’t seem bothered. I was advised the GM Kim would contact me on the Monday to discuss the issues but I received nothing other than an email to advise we would received a compensatory refund but did. Not specify the amount and I feel under the circumstances with the issues we had and the awful night a full refund was the least we should have received. I then replied to ask how much the compensatory refund was however did not hear back. I then had to call to chase and managed to speak to the GM as she answered the reception phone. It was clear she was not bothered by the issues we had raised or the fact we will never return. When I again raised the issue of the smell of drugs she just said this is a housekeeping issue meaning nothing will be or was down about whoever was smoking it which is just outrageous and something that should be taken very seriously.
I definitely would not recommend this hotel under any circumstances.. I am now awaiting my partial refund as the GM said she felt the issues we had did not warrant a full refund, honestly absolutely appalled and disgusted.

Dear Guest
we are disappointed to read this review
we note your comments and will act accordingly.

Hotel was lovely.
Tesnie Thompson was so helpful and friendly a credit to the hotel, the girl is a superstar.
The food was absolutely beautiful I had the fish platter 5star meal and the chef Jess made me a home made spicy sauce to complement the dish … perfect. Highly recommend

Dear Matthew,
Thank you for your kind words! We are delighted to hear that you enjoyed your stay at Muthu Westcliff Hotel and had a wonderful dining experience. Tesnie and Jess will be thrilled to hear your compliments. We appreciate your recommendation and can't wait to welcome you back again soon!
FOM

Stayed bed and breakfast for one night whilst coming for a concert at the Cliff's Pavillion which is very close.
Hotel is excellent and staff very polite, bar was very nice and breakfast superb.
Perfect location to be honest right on the sea front.
Bed was huge and very comfortable but the only minor criticism would be that the actual room and bathroom needed a lick of paint and a freshening up.
Good value and would stay here again.

Dear Guest,
Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your short stay with us and that you found our hotel excellent, our staff polite, and our breakfast superb. We appreciate your suggestion regarding the room and bathroom, and we will definitely look into freshening them up. We look forward to welcoming you back again in the future!
FOM

Afternoon Tea .. Saturday afternoon wow how beautiful to sit overlooking the estuary the sun was shinning and the tea was lovely... staff so helpful and attentive ..
Please beware of the parking.. hotel were helpful getting us to log on to a parking app and pay direct. .. as parkies are regular and street signs say residents only...
But all in all a lovely day .. def be back

Dear Jo P,
Thank you for your lovely feedback about your Saturday afternoon tea experience overlooking the estuary! We are delighted to hear that you enjoyed the tea and found our staff to be helpful and attentive. We appreciate your parking tip and are glad that our team was able to assist you with the parking app. Looking forward to welcoming you back soon!
FOM