Regenta Central Mewargarh, Near Biological park

Worst experience anyone can have in a 4* hotel.

1. One of the water bottles they delivered in my room was filled with SHAMPOO, unfortunately I had it for having my medicines and I vomit.

2. We ordered for 2 plates of VEGETABLE KHICHADI, we were surprised to see the order served in just 5-7 minutes in our room. When I tasted it, I was shocked to see that instead of KHICHADI they brought mix of Dal Tadka and Rice. When we complaint the incident with Hotel Manager he started arguing even their Chief Chef argued that in all the hotel KHICHADI is prepared like this only.

3. My children in other room ordered for DAL MAKHANI, they again delivered DAL TADKA.

The worst thing is everyone starting from the restaurant manager, Hotel Manager to Chief Chef everyone was in argument mode.

Finally, after so much of insistence they connected me with their GM who gave us the solution. And after 2 hours of this episode finally at 12:29 in the night we would be in a position to have right food.

Dear Guest,

Namaste!!!

Warm greetings from the team at Regenta Central Mewargarh, Udaipur.

On behalf of the management of Regenta Central Mewargarh, Udaipur, I would like to thank you for staying with us.

At Regenta Central Mewargarh, Udaipur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.

It was therefore very disappointing that you experienced a number of problems during your stay.

As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.

Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Mewargarh, Udaipur.

In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.

Best Regards,

General Manager

I recently stay at regenta central mewargarh udaipur. Great experience. Room were neat and clean with all amenities.good food. View from rooftop amazing. All staff were very helpful and supportive specially Makhan ji and Devendra ji .we will visit again 👍👍

Dear Guest,

Thank you for sharing your feedback.
We are glad to know that you had a pleasant stay with us and enjoyed the services offered.
Your appreciation has been conveyed to Mr. Makhan & Mr. Devendra along with the entire team and we are glad that we could live up to your expectations.
Looking forward to welcome you once again!
Best Regards,
General Manager.

The rooms was very big and clean . And rooftop restaurant views was very nice.food was awesome and staff behaviour was good and politeness.restaurent staff and front desk staff was very active and always helpful . specially thank to Mr Alam restaurant executive and duty manager mr Devendra Kumar ji.........

Dear Guest,

Thank you for sharing your feedback.
We are glad to know that you had a pleasant stay with us and enjoyed the services offered.
Your appreciation has been conveyed to Mr. Alam & Mr. Devendra along with the entire team and we are glad that we could make your stay a pleasantly memorable one.
Looking forward to welcome you once again!
Best Regards,
General Manager.

Very courtesy staff .food was good property has some out door sports activities also like wall climbing archery zip line among their room on top have some really nice . views of the area on rooftop was ameging.and all staff behaviour was very good 👍👍👍👍 specially thank to restaurant executive Mr Alam .given extra ordinary service .thank we are really come back again.

Dear Guest,

We're delighted to hear that you enjoyed the outdoor sports activities such as wall climbing, archery, and zip line offered at our property. It is always great to know that our guests are taking full advantage of the amenities we provide. It's wonderful to hear that the views from the top rooms and the rooftop impressed you; we feel these perspectives of the surrounding area truly enhance the overall guest experience. We are especially proud of Mr. Alam from the restaurant; your acknowledgment of his extraordinary service is greatly appreciated and will certainly be shared with him and the team. It’s gratifying to learn when our staff's efforts to provide excellent service are recognized by our guests. Your intention to return means a lot to us, and we eagerly look forward to welcoming you back for another exceptional experience. Your satisfaction is our greatest reward, and we can't wait to exceed your expectations once again.

Regards
Prateek Murdia
General Manager

I had a very pleasant stay at Regenta Central Mewargarh udaipur, the hotel team has been very kind to us, Makhan Gurjar the housekeeping manager,has been extremely professional,thanks a lot,The room were spacious, Neat and clean,We had enough space to walk, The room smelled amazing whenever we entered, Hats off to the housekeeping team for keeping the rooms immaculately tidy and fresh, the check in check out was smooth and quick, all times you will see happy faces all around, Smiling and greeting everyone, thank you guys for the beautiful experience and we wish you all the very best.

Dear Connector31766172189,

It's truly heartening to hear about your very pleasant stay with us at Regenta Central Mewargarh, Udaipur. We are thrilled to learn that our team, particularly Makhan Gurjar, could contribute to making your experience so memorable with his professionalism. It is great to know you admired the spaciousness, neatness, and pleasing aroma of your room, as well as the efficiency of the housekeeping staff. We take pride in their dedication to maintaining the highest standards of cleanliness and comfort. Moreover, we’re glad that the check-in and check-out process met your expectations in terms of smoothness and speed. Our team strives to ensure that every guest encounter is marked by warmth and friendliness, so your acknowledgment of their cheerful disposition is much appreciated. Feedback like yours is what motivates us to continue delivering exceptional service. We're overjoyed to have been a part of your beautiful experience and are grateful for your kind wishes. We look forward to welcoming you back to Regenta Central Mewargarh for another stay that we hope will be just as enjoyable, if not more.
Regards
Prateek Murdia
General Manager