Sonesta Hotel Cusco

Comfort, Hospitality, and Exceptional attention to detail are the highlights of our stay at Sonesta Cusco.
This team of caring professionals (Front desk, restaurant, room service, and everyone behind the scenes) artfully makes you feel at home when you are a continent away.

The Sonesta is located about 8-10 minutes walk from the Plaza de Armas. The location carries that convenience. However, it is located directly facing the Ave. del Sol, which is a very busy (and loud) street, 24/7. Keep this in mind if you are a light sleeper (request a room on the back side of the hotel to slightly reduce your exposure to the noise). You'll also feel the vibration from buses and trucks rolling up and down the avenue all night long. It's not the hotel's fault... it's just a fact of the location.

The lobby is comfortable and they provide fresh hot coca and mint teas for your arrival. Check in and the overall service of the hotel was very good. The rooms are a good size (we stayed in two different areas of the hotel). The mattresses are very firm/hard, so if you like that, you'll be happy. If you prefer even a little cushion, you'll find sleeping on these mattresses.... challenging. There are four pillows per bed, two soft and two medium. The temperature controls in the room are not actually how you cool your room, and we did not figure this out in time to avoid roasting. The rooms come with smaller plug-in air-fan units... use those for air conditioning if it's warm. Again, not the hotel's fault that we did not notice these portable air conditioners.

The on-site restaurant is EXCELLENT. We liked it so much we actually chose to stay rather than go into town for one of our nights (we also had some altitude sickness as the real reason we stayed, but we were very happy with the food quality and choice). On our first night, at around 3am, there was hammering from somewhere in the hotel. The banging was very loud and lasted 30-45 mins, fully disrupting our night of attempted sleep. It was 100% our fault for not calling the front desk to notify them, so I can' blame the hotel for any lack of action. We do not know if this was some sort of construction in the hotel, a guest, or possibly emergency repairs to something that happened overnight...we just know we were left exhausted the next morning when we had a long day of travel ahead.

When we notified the front desk at check out, they were understanding and apologetic, but appropriately said we should have called them when it occurred. We spent the next 24h in Machu Picchu Pueblo, then returned for another night at the Sonesta. To our delight and surprise, there was an apology letter and a lovely tray with little dessert bites. I though this gesture was sufficient and a nice touch/acknowledgement despite the fact that we never called the front desk the night it happened.

If your travel includes a break up like ours (Cusco - MP - Cusco), the hotel will store your luggage until you return. The trains to MP will not allow you to bring large bags, so you'll have to plan for some sort of storage until you return to Cusco.

Overall, I think this hotel is a good value for the overall quality of the hotel itself. It's clean, feels safe, has good food, and overall the rooms are quite nice (considering your bed/pillow/noise preferences). The customer services are excellent!

Dear chadz771
Thank you for sharing such a comprehensive review! It's great to hear that overall your experience at the Sonesta was positive, especially with the convenient location near the Plaza de Armas, despite the noise from Avenida del Sol. Tips about requesting a room at the back and using Portable ventilation units will be very useful for future travelers, especially those who prefer a quiet environment. It's great that you enjoyed the hotel restaurant and that you decided to stay instead of venturing into the city, especially considering the altitude sickness. The quality and variety of the food sounds incredible! We are sorry that the overnight interruption affected your rest, although it is wonderful that the hotel responded with a letter and a tray of desserts as an apology; A lovely and professional detail on your part.
The luggage storage option is also a great benefit, especially for those planning visits to places like Machu Picchu. Without a doubt, the Sonesta seems to offer excellent value for money, with outstanding customer service and many amenities that make the stay enjoyable. Thanks again for such a detailed review that will be useful to other travelers!
Kind regards
Ivan Perez
Manager

My husband and I stayed, first on the 10/06/24, then the evening of 10/08 to 10/09. We were pleasantly surprised by our stay, that decided to write this review, in hope that others will get the same good experience.
Both times we were welcomed and greeted nicely. The personnel ready to help any way they could, despite the circumstances… (mostly due to altitude sickness)
Our room was an accessible one (grab bars where needed), bed- mattress, pillows and coverings, comfortable and room service very accommodating to our needs. They showed up immediately after a routine call was made.
Breakfast-included on our stay, was Buffet type, with a nice food selection of hot and cold dishes, for all tastes. Our server gave us some recommendations for people on our condition (altitude sickness)
We were very glad this hotel was part of the tour package, and staying here made it more enjoyable.

Dear rocywu
What a detailed and positive review! I am glad to know that you had a pleasant stay on both occasions. It's great that the staff has always been willing to help them and attentive to their needs related to altitude sickness, which undoubtedly makes the experience much more bearable. It's good to know that the accessible room met your expectations and that the amenities, from the bed to the room service, were to your liking. Also, the breakfast buffet seems to have been a big highlight, especially with the recommendations for adjusting to altitude. Without a doubt, it is an additional advantage when the hotel is part of a tourist package and contributes to making the experience even more memorable. Thanks for sharing your review!
Kind regards
Ivan Perez
Manager

El hotel es muy bien ubicado, es muy bueno en la atención y lo mejor es la gente muy amable. Me pareció que hace mucho calor en las habitaciones, no hay aire acondicionado. Y muy bueno el servicio de atención con oxígeno y otros para el malestar de altura. Gracias Marianela por tu ayuda!

Estimada 824mariaadelaidav
¡Gracias por compartir su experiencia! Me alegra saber que disfrutó de la ubicación del hotel y que el servicio y la amabilidad del personal, especialmente de Marianela, fueron destacados. Es genial que el hotel ofrezca asistencia con oxígeno y otros cuidados para el mal de altura, ya que es un detalle muy útil para los huéspedes en Cusco.
Lamento que haya sentido calor en la habitación. ¡Espero que haya tenido una estancia memorable!
Saludos Cordiales
Ivan Perez
Gerente

Hotel curato e carino, situato in posizione centrale che ti permette di visitare la città muovendosi comodamente a piedi. Il personale è gentile e disponibile; le camere sono luminose e spaziose ma il top è rappresentato dalla colazione: un buffet ricchissimo, una meraviglia per la vista e per il gusto!!!!

Caro 258defranca

Grazie per aver condiviso la tua esperienza! Sono felice di sapere che hai apprezzato la posizione centrale e i servizi dell'hotel, nonché la comodità di poter esplorare la città a piedi. È fantastico che il team sia stato cordiale e attento e che le camere fossero luminose e spaziose. E sono pienamente d'accordo: una colazione a buffet varia e deliziosa è sempre un ottimo inizio di giornata, soprattutto con una vista spettacolare!
Cordiali saluti
Ivan Perez
Manager