Viola Beacon Resort, Lonavala

The Property is right on the Highway and Great location, beautiful surrounding atmosphere.
The rooms are spacious, neat and clean. Staffs at the Restaurant and Rooms are friendly and helping.
At the reception The Boys Akshay and Ganesh are very helpful and attentive.
The food quality and quantity is good and the cook Rahul is always there to attend and give you delicious food apart from the menu.
And at the end Mr Dinesh the GM of the property is always on his toes to see that everything is running smoothly and properly.
Thank you for the wonderful hospitality.We were very pleased with our stay. I hope to be back for a longer visit in the future.

Dear ShashiNashik,

We're delighted to hear that our strategic location added to the beauty of your stay, and that the ambience met your expectations. It's wonderful to know that our spacious and well-maintained rooms contributed to your comfort. Our staff, both in the restaurant and rooms, take pride in their service, and it's reassuring that Akshay, Ganesh, and Rahul stood out to you with their dedication and culinary skills. Dinesh, our General Manager, will be thrilled to know his efforts to ensure a smoothly run property have been recognized and appreciated. Your satisfaction is our top priority, and we eagerly await the opportunity to welcome you back for a longer stay to enjoy more of what we have to offer.

Dinesh Prasad
General Manager

The first disappointment was when we noticed that there in no minibar in the room!!!! There are some amenities which we assume to be there when you pay a certain price. Especially in peak summers.

Very small bathroom. I didn't see the wc at first and was confused. I saw it only when I entered and closed the door. It was behind the door.

Hugely disappointing buffet breakfast. Didn't start in time and then had the bare minimum spread. No fruits, no parathas, no cakes... My son hated it.

Electricity kept coming and going all the time..and AC won't restart on its own when the light comes back..

Dear Vivekguptamunbai76,

We're genuinely sorry to hear about the challenges you faced during your stay. The absence of a minibar in the room is certainly a concern and we take your feedback seriously. We strive to ensure our amenities meet guest expectations, and we'll review this aspect immediately. Regarding the bathroom layout, we understand space limitations can be inconvenient. We'll consider this feedback closely as we work on future design improvements. The buffet breakfast not meeting your expectations is disappointing to hear. A diverse, timely, and delicious breakfast is what we aim to provide, and it's clear we fell short. Rest assured, we'll address the lack of variety and the issues with the start time. We also regret the problems caused by the intermittent electricity and the air conditioning not restarting automatically. We're investigating these issues to ensure they are rectified and do not inconvenience future guests. Your comfort and satisfaction are incredibly important to us, and we are dedicated to making the necessary improvements. We hope to have the opportunity to provide you with a stay that exceeds your expectations in the future.

Dinesh Prasad
General Manager

Worst ever hotel, lost my watch from room and as per them its not by them no complaint taken. never go with this hotel. not trustworthy. Lost my watch and they are least bother about loss. they are just doing formality and nothing.

Dear Resort42752077431,

We are truly concerned to learn about your experience and the distress caused by the missing watch from your room. It pains us to hear that you feel your concerns were not addressed with the urgency and seriousness they deserved. We want to assure you that the trust and safety of our guests are top priorities, and we follow strict protocols to ensure our guests' belongings are protected. Upon being informed of your situation, an investigation was immediately initiated, including a thorough inspection and interviews with the relevant staff members. We understand this cannot undo the inconvenience and upset caused by the incident. However, we want to extend our willingness to continue assisting you in resolving this matter—whether that means further investigation or assisting with any necessary reports to the authorities. We sincerely hope to restore your faith in our commitment to guest service and security. If you are willing to discuss this matter further and allow us the opportunity to assist you, please reach out to our guest relations manager at your earliest convenience. We aspire to provide a positive experience for all our guests, and your feedback is essential in helping us improve our services.

Dinesh Prasad
General Manager

The checking was seamless, the rooms are spacious, the staff is polite and courteous. The service is prompt and efficient. The food menu has sufficient spread and is always served fresh. I had an infant with me, so they offered baby chair as well as baby dishes. We really enjoyed our stay at Viola Beacon, Lonavala. And because of the wonderful experience we shall visit again. Mr. Amit, Arif, Omar and Ayub were really service oriented.

Dear Yash Pal Singh,

Thank you for your kind feedback regarding your recent stay at Viola Beacon, Lonavala. We are delighted to hear that you had a seamless check-in experience and enjoyed our spacious rooms. We appreciate your positive comments about our polite and courteous staff. Rest assured, we will pass on your compliments to Mr. Amit, Arif, Omar, and Ayub for their exceptional service. It's great to hear that you found our service prompt and efficient. Our team takes pride in delivering a high level of service to ensure that our guests have a memorable stay. We are pleased that you enjoyed the food options on our menu and found it to be fresh. We understand the importance of catering to all our guests, including those with infants, and we are glad that we could provide a baby chair and baby dishes for your convenience. Thank you for choosing Viola Beacon, Lonavala for your stay, and we appreciate your intention to visit again. We look forward to welcoming you back and providing another wonderful experience.

Dinesh Prasad
General Manager

OVERALL GOOD EXPERIENCE
FOOD IS EXCELLENT
THE BEST PART OF THE PROPERTY IS THAT ROOM ARE VERY SPACIOUS AND HYGIENE
STAFF ARE VERY COOPERATIVE
SUGGESSION: NEED TO HAVE SOME ACTIVITIES LIKE ROPE CLIMBING AND ALL