Xperience Sea Breeze Resort

This hotel was recommended by a friend and seemed to tick all our boxes for our first AI holiday. We had a 2 bedroom family suite which was ideal and perfect for our needs. Check in was easy and all the staff were brilliant, always engaging with our son which made him feel special.
We did get entertainment noise from the hotel next door but luckily it stopped by about 11pm each night so not too much disturbance.
The pools are great, and 2 family ones were heated which was a godsend as the unheated pool was too cold to use. Shame as it was the biggest but always empty.
We did get hassled on the first couple of days by the spa and boat trip reps but it died down.
we loved the foam party on the beach, but the evening entertainment could have been more varied. There were some really late beach parties, starting at 11.30pm, but most people were there with kids so not really something we could stay up for. In half terms maybe change the program to accommodate this?
The food was good although my fussy eaters struggled with lunch and dinner. It would be good to have more ice cream/snack options during the day and not just the same 2 flavours of ice cream in a tiny tub.
The booking of the a la carte restaurants was a bit of a pain as I wasn't told at check in that this was booked via a QR code in the lobby so when I found out 2 days later, it said there was no availability for the rest of our stay at any time! Luckily the guest services person sorted it, and when we went, there were loads of tables.
There are few English guests, most are Russian which is fine, although you need to understand they don't have the same queuing/respect as we do. All the staff spoke Russian to us, assuming we were, and the kids disco was conducted in Russian first.
Some of the activities listed on the entertainment schedule didn't seem to run (the carnival pool party last week), which was disappointing as we'd told the kids about the free candy floss and then nothing happened. I think the entertainment needs to be updated each week for guests as 2 things didn't go ahead, and a couple of evening entertainments changed - i.e one was supposed to be acrobatics which we looked forward to but ended up being latin dancing.
Checkout was smooth and we could keep our towel cards etc until we left so we made the most of the last day.
It advertised free snorkelling; but you had to pay to hire snorkel masks so I felt this was misleading. If we had known there was a charge, we would have brought our own from home.
We did a boat trip via Falcon Adventures that was recommended on Facebook and was half the price of the company based at the hotel.
We had an earthquake on Thursday which was scary for us, but there was no communication about it afterwards - I thought they might have emailed guests or the staff asked if people were ok as it was quite strong and unexpected.
Generally it was a great first 'beach holiday' stay. They advertised it would be 'ultra all inclusive' from 1st November; I'd be interested to know what this means?

Dear Adele!
Thank you very much for the time you spent to share your personal impressions of your stay at our resort. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.
We are glad to read that you liked the way our réception team greétéd you on arrival and that you were promptly checked in without any hassle as expected.
We regret reading of your disappointment with our leisure offer and thank you for your corrections about the program. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future.
At Sultan Gardens we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Best regards,
Sultan Gardens team

Esperienza davvero splendida , resort piccola ma gestito meravigliosamente! Tutto lo staff è disponibile è gentile .. punto mare stupendo ..
Per le escursioni ci siamo affidate a Banderas bravissimo conviene affidarvi a lui:+201228291309..
Bravi .. torneremo subitamente in questo resort un saluto a tutto lo staff del Sultan

Cari ospiti,
Prima di tutto vorremmo ringraziarLa per la meravigliosa recensione che ha pubblicato in seguito al Suo soggiorno presso il nostro hotel , siamo molto lieti di leggere che siamo stati capaci di soddisfare le Sue aspettative in questa occasione.
Siamo felici di leggere che ha pienamnete approfittato delle Sue vacanze insieme a noi, Grazie per aver scelto il nostro hotel per la Sua visita a Sharm El Sheikh, speriamo di avere nuovamente il piacere di accoglierLa in un prossimo futuro.
Cordiali saluti,
La squadra di Sultan gardens

We had lovely time at Sultan Gardens. Stayed for 8 nights. Family of five, we were given room 609. Its a connecting family room. It was conveniently close to pools and bar. Beautiful beach. They have shuttle bus to go around the hotel which is very handy. Plenty of fun things to do. We were all inclusive so plenty of food and drinks available. First time in Egypt and certainly wont be the last! Will definitely come back to stay here again. Friendly staff all around. Ar-Rahman in Linah Restaurant was exceptional! After my first day there, he knew exactly which drink to make me and was ready as soon as i went in. Hajar is very welcoming. All the pool staff were friendly too. Eid at reception was very helpful and made us feel very welcome. Another staff at the reception put together a food goodie bag on the day of our excursion within half an hour of ringing him. The Office Manager was friendly and had nice chat with him.
Its about 20mins away from the airport.
20 mins away from Naama Bay
20 mins from Soho sq
20-25mins from Old Market

Dear HelsB!
Thank you for the great feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.
On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Best regards,
Sultan Gardens team

Un hôtel propre avec un personnel serviable et souriant surtout au niveau de l’animation pour enfants. Une spéciale bonne note pour l’animatrice Mouna. Je recommande fortement pour les familles avec des enfants de petit âge………………………..

Dear wiem!
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.
Children are always very welcome among us and are kept entertained by our professional Kids Club staff who organizes a wide array of activities for our little guests to take full advantage of their stay, with enriching games and fun sport activities designed to expand kids’ horizons and create new friendships in a multicultural environment, it is indeed very rewarding to read that your son/daughter left with nice memories of his/her holidays among us.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Best regards,
Sultan Gardens team

Had a great 7 night stay at the Sultan gardens. Great hotel/resort, very clean with staff eager to please and make the stay pleasurable. The Indian restaurant, House of Spice with chef Anil Kumar making some great dishes. A great highlight.

Dear Parag,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.
Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Best regards,
Sultan Gardens team