Horizon 2000 (Le Lac)

This was our second year staying at this hotel and it was not as good as the previous year. Such a shame it’s a great location and the staff are lovely.

The boot room electrics were broken and only upon enquiry were we advised to take our boots somewhere else to dry.

The breakfast offering was considerably less than last year and the overall food wasn’t up to the same standard as last year.

The hotel clearly needs investment, it’s looking tired in places.

I would have gone back for a third year had it been of the same standard as last year but sadly I will go elsewhere.

Very tired hotel not the 4 stars you expect. The boot room reminded me of skiing 30 years ago - where are the sleek heated lockers?
The pool was freezing and the steam had flaking paint. Carpets were worn out.
It needs a refurbishment to boast the 4 stars it alludes to.
The food was terrible - they try to serve fancy food but it doesn’t work. The servings were tiny and too fancy. We were left hungry- as most of it was inedible, overbearing flavours. We could have filled up in cheese but we are not a cheese family and expected better food. The deserts were the same every night. The bread was lovely though. But very expensive for a bit of bread which was invariably what we ate each night.
The staff were not bothered. They were terrible at communicating. We were overcharged for drinks we never had during our first meal and had to argue with the staff. Then on checkout we had been charged for 2 diners and wine equating to 120 euro totalling 240 euros. That was for a night we ate at the pizzeria. There was no apology on either occasion when they realised they were at fault. It seems 403 and 405 rooms were muddled by the staff.
We tried to book other restaurants in the group and were left disappointed as we were not told we had not got in, despite asking early on in the week.
We paid again to eat out even though we had half board as the hotel food was so disgusting. Breakfast was substandard with dried out eggs and little choice.
I expect better, especially from staff when they were wrong and when we had nowhere to eat- a refund would have been acceptable.
I would not recommend this hotel or hotel group - go elsewhere.

Dear Vinning Family,
Thank you for sharing your feedback with us. We are truly sorry to hear about the disappointing experience you had during your stay. Rest assured, we take your concerns seriously and will investigate the issues you raised to improve our services. We apologize for the lack of communication and service inconsistencies you encountered. Your feedback is valuable to us, and we will work diligently to ensure such incidents do not recur in the future. We appreciate your review and hope to have the opportunity to make it right for you in the future.

We were upgraded to a mountain view room as the hotel wasn't full and it was a spectacular view! Room was cozy but there was enough room for two of us and our stuff. The lounge area on the main floor is inviting and cozy, and you can borrow playing cards and other games. The breakfast was very good and provided savory and sweet options. We opted for half board and visited the partner restaurants as well as the hotel restaurant and liked some better than others. As it is taste-dependent, I recommend trying all the restaurant options if you chose half-board. Had a lovely massage in the hotel spa and enjoyed the sauna. The hotel is walk on/walk off to the slopes, not ski on/off. The hill you walk down is steep and slippery so ask if you can leave your skis at their partner ski shop, Vallon Blanc, for a much easier walk across the street to the slopes. Took the AlpyBus to and from Geneva Airport which was convenient. Will definitely return for another ski holiday.

Thank you for sharing your experience online, we are hoping to welcome you again next year !

L’hotel des Campanules a perdu de sa splendeur.
Notre chambre (suite junior duplex pour 2 adultes et 2 enfants ) était vieillissante.
La salle de bain a juste été repeinte.
la moquette ancienne.
Le petit déjeuner par contre était top
le restaurant lui était décevant et heureusement que nous avons pu profiter des autres restaurants du groupe les étincelles.
Le Spa lui était juste correct,
Le local à ski a le mérite d’exister mais il est dans état assez limite.
L’accès aux pistes avec les skis est assez dangereux car il faut prendre un chemin non balisé ou bien prendre directement la route du village.
Le personnel lui est professionnel et attentif
Pour finir le rapport qualité prix est décevant en sachant que les prix augmentent énormément pour l’année prochaine (2025) 25% d’augmentation.
Malheureusement nous ne retournerons plus aux Campanules.

Cher Anthony G.,

Je suis désolé d'apprendre que vous avez trouvé que l'hôtel les Campanules a perdu de sa splendeur et que votre chambre était vieillissante, ainsi que le restaurant ne vous a pas apporté entière satisfaction. Cependant, je suis content que vous ayez pu profiter de nos restaurants partenaires. Merci d'avoir souligné le professionnalisme de nos collaborateurs.

Le chemin communal est l'accès le plus direct, mais nous conseillons d'utiliser la route principale. Vous trouverez notre magasin partenaire, le Vallon Blanc, au pied des remontées mécaniques, et ce dernier vous propose un service de gardiennage gratuit.

Nous serions ravis de vous accueillir à nouveau dans un autre établissement du groupe Les Etincelles.

Myself and my two teenage children stayed for 5 nights. The location of the hotel is ideal in the centre of Tignes 2100 just 5 min walk from the ski lifts and facilities. The spa and boot room on the bottom floor is well set up for preparing for skiing and some relaxation. The family room was comfortable if ia little tight and in need of little updating. It had a balcony and great view of the slopes. We stayed on a half board basis and my 2 children are Coeliac (severe gluten allergy). The hotel staff including the chef could not have been more accomodating - including cooking a separate dish for my daughter on request - and we were all able to enjoy lovely meals without issue. We also took advantage of the 'dine around' capability with one of the other hotels and the food was similarly excellent and accommodating of our circumstances. The staff helped us with everything from sourcing ski passes, organising transfers and receiving amazon parcels. They were friendly and knowledgeable. Highly recommend for a very comfortable stay in a relaxed friendly atmosphere with access to the ski slopes.

Thank you for sharing your feedback, we are pleased your ski holidays were a success.

We are looking forward welcoming you again next winter !