Aleenta Resort and Spa, Hua Hin - Pranburi SHA Plus

Purimuntra resort used to be our favorite place to stay at Pranburi beach. We loved the fact that the resort has oceanfront rooms and competitive price. However, our past weekend visit was a nightmare. My brother cut his foot on a broken pool tile while swimming with his children and me in the only resort’s swimming pool. He got a huge gash on his foot and was bleeding so much. We called front desk staff for help. Two ladies came in with the mini first aid basket that had only cotton balls, bandages and saline water. There was a pool of blood around his foot and nothing could stop it. I asked the staff if there was any nearby hospital or clinic where I could take him to get stitches. …Shocking!! They had no idea. We had to find out by ourselves who are from out of town.

I understand accidents can happen but the resort didn’t take any action. We expected an apology, responsibility of the medical bill, or at least shutting down the pool but non of those was done. No one called to see how my brother was doing at any time and we were basically ignored for the remainder of our time there. I couldn’t imagine if this had happened to my brother's children.

Before we left, we examined the pools and noted many other broken tiles surrounding the pool. There is an expectation of a certain safety standard for every hotel/resort and this resort came nowhere near meeting that standard. Guest safety should be their priority but they don’t seem to take it seriously. That is unacceptable!

I don’t usually like to leave a review unless it concerns the danger. I hope this message will be a wake up call to them and fix the damn pool before many more people get hurt.

Ci siamo arrivati in macchina da Bangkok senza aver prenotato, l'intenzione era di fare un paio di giorni al mare dalle parti di Hua Hin. Dopo aver visitato numerose strutture in zona abbiamo optato per il Purimuntra Resort and Spa. E' stata sicuramente un'ottima decisione. Camera bellissima con ogni comfort a pochi passi dalla spiaggia, wi-fi gratuito, servizio ottimo (alla sera, mentre eravamo fuori) venivano a sistemare la camera ad accendere le candele. Il cibo non era niente di speciale ma, non molto lontano ci sono degli ottimi ristoranti. Bella anche la piscina a due passi dalla spiaggia. Decisamente indicato per dei week-end romantici.

Es begann mit dem einchecken in die falschen Zimmer, der kleine Pool sah ziemlich dreckig aus, das Personal war anwesend aber fast nur das. Es war unaufmerksam und musste staendig aktiviert werden. Das bestellte Thai-Dinner war gut wie an manchen Orten in Thailand aber nicht ueber dem Durchschnitt, Fruehstueck fuer ein Resort dieser Kategorie war sehr schlecht (Menukarte mit einer Auswahl von 1. ABF, 2. Continental Breakfast und 3. Khao Tom, die Thai-Reissuppe). Auch die Verabschiedung war duerftig.