ANR Hotel

We are staying here on dated 24th March, with booking name of Vikas Rajput, we booked hotel with expedia through amd we already mention by call we came late night, when we came at hotel 3 AM and we told him to give us room them he denied amd told us that we didn’t receive full amount from booking partner, so we can’t provide you to room , after many hours request to hotel then he agreed to gives us room 3.30 AM, and early morning when we sleep suddenly his manager came and fight with us and our luggage thrown outside the room also he abusive many times to us , we don’t recommend to family and friends to booked this hotel.

HOTEL NEXUS. I had originally booked a different hotel in Lucknow using my Indian mobile number. They thought I was therefore an Indian citizen, so couldn’t accept me as a a guest when I arrived as they were not authorised to take foreign tourists. The manager there [R.K.International] was extremely helpful and got me a discount deal at the relatively close Hotel Nexus.
When I arrived here at Hotel Nexus the staff showed me three available rooms and let me choose whichever I preferred. They were all clean, large rooms with large clean toilet/shower.
As I was on my way to Nepal and had come mainly to Lucknow to get a Covid PCR-test I had a problem that I took to the Hotel manager. Due to a 5-hour late train arrival plus the problem with my previous hotel booking, that left me no time to take a PCR-test on the day of my arrival. Nor to see anything of Lucknow before my scheduled departure. The manager Mr. Vaibhaj Trow solved my difficulties by phoning around, arranged a Dr. to come to the hotel in the morning to take the test, PLUS printed out an itinerary of places to see in Lucknow, PLUS allowed me to leave my luggage at the hotel after checking-out so that I could see the sights unemcumbered before my night-train departure.
So in SUMMARY: good, comfortable, quiet clean room PLUS EXCELLENT customer service from the very friendly and helpful staff.

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Dear Valued Guest,

We are sincerely touched by your thoughtful review and are delighted to hear about your positive experience at Hotel Nexus. It was truly our pleasure to have you as our guest, and we are grateful for your kind words.

Our team, especially VAibhav Trow, takes great pride in ensuring our guests' comfort and satisfaction, and we are thrilled to learn that he was able to assist you with your various needs. Providing a clean, comfortable, and quiet environment is of utmost importance to us, and we are pleased to know that you found your room to your liking.

We understand that travel plans can sometimes be unpredictable, and we are glad we could be of help in arranging a PCR-test and offering recommendations for exploring Lucknow. Your happiness and convenience are our top priorities, and we are grateful for your recognition of our efforts.

Once again, thank you for choosing Hotel Nexus, and we hope that you had a wonderful time exploring Lucknow and that your journey to Nepal went smoothly. Should you ever return to our city, we would be honored to host you once more.

Warmest regards,
The Team at Hotel Nexus

One of the worst experiences in my life.
Booked a 3 bedded room. Room number 320 allotted. Had slippery bathroom. Flush not working. TV and Geyser was not working. Room was stinking when i had checked in. Had to use room freshener to adjust. Over and above there are lots of mosquitoes in hotel room which will definitely annoy any guest. Staff behavior was rude. Don't just book this hotel looking at its price. There are many other good options available in same locality. Hotel Staff, Ashish Trivedi was not at all cooperative. GM Dolly and Amit Goyal only listens to your complain without any action. Net net please do not book this hotel

Dear Guest,
I am at a complete loss of words to apologize to you for this experience. Please do accept my most sincere and heartfelt apology. I am embarrassed that you have left with such an impression from here, and especially about the angst and frustration we have caused you. I will take this up with my team, and make sure the necessary training is provided to avoid such a service lapse again. We request that you consider this experience as an exception to our hotel standards and I truly hope you will give us an opportunity to serve you again soon.

Stayed at Hotel Nexus, Lucknow in October 2021, Good hotel specious room with reasonable rate. Some pros and cons are..
Pros : All Staffs are co-operative nature and good guys specially Mr. Ashish Trivedi & Mr Ashish Bajpai, Room are well maintain, clean and hygienic, A.C., TV, geyser, Eclectic Kettle, are in working condition. Hotel is walking distance from Charbag Railway Station. Without any doubt can stay in this hotel & Perfect stay for family. Veg Foods with good taste available at Hotel with reasonable price.
Cons : Although from Inside it is perfectly clean and spacious but entrance is little congested, small passage and first look from outside is not definitely judge the quality of Hotel.
Rest all are good for family stay.

Dear Sir, Greetings from The Hotel NEXUS, Lucknow. Thank you for taking the time to share your experience. I am pleased to know that you had a wonderful stay. As we endeavour to leave our guests with wonderful memories, we are happy to learn that our colleagues went the extra mile in ensuring your stay experience was a smooth and enjoyable one. Your words of encouragement will certainly be shared with the team as I am sure they will be pleased to hear that their efforts have been duly recognized. I thank you for your kind support and look forward to welcoming you back to Hotel NEXUS soon.

With best regards
Team Hotel NEXUS

I had a wonderful experience at the hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were extremely delightful, efficient, pleasant and eager to help . The rooms were clean, very comfortable.Bed comfort is amazing.Food quality is also very good.I highly recommend this hotel for anyone visiting downtown .

Dear Guest,
It is really heartening to get your acknowledgement about the hospitality and services extended during your stay with us. It is certainly very encouraging to get this feedback from you and I take this opportunity to convey your compliments . Your kind words indeed go a long way to improve and exceed our services to meet the expectations of our esteemed guests like you.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. :)