ASTON Anyer Beach Hotel

good view, room bathroom is clean, all staff very friendly, thankyou mr adam from housekeeping, all friend very happy because you mr adam, maybe one day i want stay again with family, mr adam pls waiting me and family come again at aston anyer..

Dear Trip30440352955,

Thank you for choosing Aston Anyer Beach Hotel and taking the time to provide a review of your stay experience.

We are very happy to hear that you and your friends enjoyed the beautiful views, the cleanliness of the bathrooms, and the friendliness of our staff. We would like to convey your appreciation to Mr. Adam from the housekeeping team for providing exceptional service and making your stay even more memorable.

We look forward to welcoming you and your family back to Aston Anyer Beach Hotel for more enjoyable experiences in the future. Mr Adam and our entire team will be happy to welcome you back.

Best Regard,
Yohanes Nikolas Manurung | General Manager

Top Service, aber nicht für Ausländer geeignet

- Sauberes und modernes Hotel
- Sehr guter Service
- Teuer und kleines Zimmer

Wir haben uns leider vertan mit der Urlaubsbuchung in Anyer. Die Gegend ist nicht für ausländischen Tourismus geeignet, nur für Indonesier interessant. Es gibt nicht viel zu sehen, ohne Auto kommt man nirgendwo hin. Zum Glück hatten wir am zweiten Tag einen Fahrer. Es ist hier viel teuerer als erwartet.
Online Booking über die Webseite hat sehr gut geklappt, auch Kommunikation über Email. Pickup und Transport vom Flughafen war super, Koordination lief über WhatsApp. Der Fahrer war sehr gut und hat lange gewartet wegen Immigration. Fahrt war gehoben mit AC, guten Sitzen, Getränke und Snacks. Aber teuer (1,7 Mio IDR inkl. Toll und Sprit). Für die Rückfahrt haben wir einen lokalen Fahrer genommen (nach Jakarta West Nähe Flughafen 850.000 IDR). Beim Check-in (später am Abend) ging es schnell.
Das Hotel hat gehobenen indonesischen Standard, für Deutschland vielleicht 3 Sterne. Es ist sauber mit schönem Blick aufs Meer am Strand und tollem Pool. Der Service ist sehr gut und freundlich. Essen im Hotelrestaurant ist lecker. Aber leider alles überraschend teuer für indonesische Verhältnisse. Wir haben über 100 Euro pro Nacht gezahlt bei zwei Personen. Dafür ist ein Deluxe Zimmer mit Balkon viel zu klein. Es gibt keinen Schrank und nur sehr wenig Platz für Gepäck. Das ist sehr enttäuschend 🙁 Bett ist okay und Klimaanlage hat funktioniert.
Leider sind die Zimmer ziemlich hellhörig, nachts läuft manchmal Musik auf dem Gang. Und man kann die anderen Gäste hören auf dem Weg zum Lift. Das ist insbesondere morgens etwas störend, wenn man noch schlafen möchte, aber die Familien mit kleinen Kindern schon um 7 Uhr zum Frühstück gehen.
Außer Pool hat das Hotel nicht viel zu bieten, kein Fitnessgym etc. Die Poolanlage und der Strand sind sehr gepflegt und wir konnten einen Tag raxen. Aber teilweise viel los, gerade am Wochenende inkl. spielende Kinder.
Essen ist auch teuer, trotz 10% Rabatt (Member / Archipelago App lohnt sich). Aber ist in der Gegend bei Hotels wohl üblich. Es gibt auch Alkohol und Bier. Frühstück ist okay, wenn man später gegen. 9 Uhr kommt ist viel weggegessen. Gibt sehr guten Cappuccino.
Am Wochende war das Hotel komplett überfüllt mit indonesischen Touristen. Viel zu voll, zu laut und chaotisch. Wir sind dann zwei Tage früher abgereist, Samstag statt Montag. Wat eine gute Entscheidung, da dann viele Schüler angereist kamen. Uns wurde eine Erstattung versprochen, was ich sehr entgegenkommend finde. Ich bin gespannt, ob die Rückbuchung klappt und werde hier dann entsprechend aktualisieren.
Fazit: Das Personal ist wirklich sehr freundlich und hilfsbereit. Die Region lohnt sich nicht.

Top service, but not suitable for foreigners

- Clean and modern hotel
- Very friendly and good service
- Expensive and small room

Unfortunately, we made a mistake with the holiday booking in Anyer. The area is not suitable for foreign tourism, only interesting for Indonesians. There's not much to see, you can't get anywhere without a car. Luckily we had a driver on the second day. Everything in the area is much more expensive than expected.
Online booking via the website worked very well, also communication via email. Pickup and transport from the airport was great, coordination ran via WhatsApp. The driver was very good and waited a long time due to immigration. Ride was upscale with AC, good seats, drinks and snacks. But expensive (1.7 million IDR including toll and fuel). For the return trip we took a local driver (to Jakarta West near airport IDR 850,000). Check-in (later in the evening) was fast.
The hotel has upscale Indonesian standard, for Germany maybe 3 stars. It's clean with nice sea views on the beach and beautiful pool. The service is very good and friendly. Food in the hotel restaurant is delicious. But everything is surprisingly expensive by Indonesian standards. We paid over 100 Euros per night for two people with only breakfast. A deluxe room with a balcony is far too small for that. There is no closet and very little space for luggage. This is very disappointing 🙁 bed is ok and air conditioning worked.
Unfortunately, the rooms are pretty noisy, sometimes music is playing in the corridor at night. And you can hear the other guests on the way to the lift. This is a bit annoying, especially in the morning, if you still want to sleep, but the families with small children go to breakfast at 7 a.m.
Apart from the pool, the hotel doesn't have much to offer, no fitness gym etc. The pool area and the beach are very well maintained and we were able to relax for a day. But sometimes a lot is going on, especially at the weekend including children playing.
Food is also expensive despite 10% discount (member / Archipelago app is worth it). But it seems to be common in hotels in the area. There is also alcohol and beer. Breakfast is ok if you're later around 9 a.m. a lot is already eaten away. They have very good and tasty cappuccinos.
At the weekend, the hotel was booked with Indonesian tourists. Far too crowded, too loud and chaotic. We left two days earlier, Saturday instead of Monday. It was a good decision, because at departure day many students arrived.
We were promised a refund, which I find very accommodating. I'm curious if the chargeback will work and will update accordingly here.
Conclusion: The staff is really very friendly and helpful. The region is not worth visiting.

Dear JensH2113,

We extend our heartfelt gratitude for taking the time to provide us with your comprehensive feedback. Your insights are invaluable to us, and we deeply regret to learn that your experience at Aston Anyer Beach Hotel did not meet your expectations.

Please rest assured that your feedback has been shared with our entire team, and we are fully committed to enhancing our services and facilities to ensure that every guest receives the exceptional experience they deserve. Your satisfaction is our utmost priority.

Should you have any further thoughts or concerns that you would like to discuss with us, please feel free to reach out to us via email at anyerinfo@astonhotelsinternational.com. We are always here to listen and assist you in any way we can.

Once again, we sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back to Aston Anyer Beach Hotel, where we strive to exceed your expectations and create unforgettable memories for you.

Warmest Regards,

Nikolas Manurung | General Manager

I recommend you stay at the Aston Anyer Hotel. I've been here 4 times and never get bored. I chose this hotel because it's a modern hotel located on the beach, where we can play on the beach anytime. Moreover, the food here is all delicious! The facilities are complete, and there are many fun activities such as foam parties on the beach, kids activities, BBQ dinner on the pool deck upon request, Castaway breakfast package, kids corner, claw machine games, and morning beach exercises. It's so much fun, I want to go back to @astonanyer 🥰

Dear Mrs Ruri R,

Thank you for the wonderful review and kind words. It is a pleasure to know that we were able to curate a
holiday experience that you wished it did not earlier.

Our team members are committed to go above and beyond to create unforgettable memories for our guests of all ages.
I look forward to your return soon.

Looking forward to welcome you back soon.

Best Regard,

Nikolas Manurung | General Manager

The beach and the hotel rooms are great, excellent services, best hotel for staycation with family, the breakfast is good but not many choice to eat, enviroment was good for children, they have two pool for kids and The hotel has 2 swimming pools for children and for adults.

Dear Surya Darma H,

Warmest greetings from ASTON Anyer Beach Hotel,

Thank you for taking the time to write this inspiring review. We're glad that you're pleased with our service and facilities, and thank you again for the positive feedback.

We will see you on your next visit.

Warmest Regards,

Nikolas M - General Manager

Thank you for offering assistance Dinda ( Guest Relation Officer / Front Office) We Enjoy Stay at Aston Anyer.. staff very helpful

Dear Venture40523887896,

Thank you for sharing your wonderful experience at ASTON Anyer Beach Hotel. I am very thrilled that you enjoyed your stay so much with us.

Look forward to welcoming you back.

Warmest Regards,

Nikolas M - General Manager